Cannot Proceed Beyond Printer Connection Screen - Canon Pro-1000 series Online Manual

Cannot Proceed beyond Printer Connection Screen

If you cannot proceed beyond the Printer Connection screen, check the following.
Make sure USB cable is securely plugged in to printer and computer.
Check1
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
side of the printer.
Follow procedure below to connect printer and computer again.
Check2
Important
• For Mac OS, make sure the lock icon is on the lower left of the Printers & Scanners screen (Print & Scan
screen in Mac OS X v10.8 or Mac OS X v10.7).
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password
are necessary to unlock.)
1. Turn off printer.
2. Unplug USB cable from printer and computer and connect it again.
3. Turn on printer.
If you cannot resolve problem, follow procedure below to reinstall printer driver.
Check3
1. Click Cancel.
2. Click Start Over on Installation Failure screen.
3. Click Exit on Start Setup screen and finish setup.
4. Turn off printer.
5. Restart computer.
6. Make sure you have no application software running.
7. Redo setup according to instructions on Canon website.
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