Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb) - Canon TS6420a Online Manual

Cannot Proceed beyond Printer Connection Screen (Cannot Find
Printer Connected via USB)
If you cannot proceed beyond the Printer Connection screen, check the following.
Make sure USB cable is securely plugged in to printer and computer.
Check1
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
back of the printer.
Important
• Check the orientation and insertion angle of the "Type-B" connector and connect to the printer. The USB
Port is slightly diagonal. For details, refer to the instruction manual supplied with the USB cable.
Follow procedure below to connect printer and computer again.
Check2
Important
• For macOS, make sure the lock icon is on the lower left of the Printers & Scanners screen.
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password
are necessary to unlock.)
1. Unplug USB cable from printer and computer and connect it again.
2. Make sure no printer operation is in progress and turn off.
3. Turn on printer.
Follow the steps below to install MP Drivers again.
Check3
1. Download the latest MP Drivers.
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