Typical Alarms And Conditions - Eaton 9910 User Manual

TROUBLESHOOTING

Typical Alarms and Conditions

Table 15. Typical Alarms and Conditions
Alarm or Condition
The UPS does not provide or
indicate the expected backup time.
Power is not available at the UPS
output receptacles.
The UPS does not start. (The LCD
is off.)
The UPS operates normally, but
some or all of the protected
equipment is not on.
A communication port or an
optional communication card does
not operate.
Battery test did not run or was
interrupted.
UPS on Battery
(Event 168)
No Alarm
NOTE The utility alarm that
caused the transfer to Battery
mode sounds its alarm.
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Eaton 9910 UPS and EBM User's Guide
Table 15 describes the typical alarms and conditions.
Possible Cause
The batteries need charging or
service.
The UPS is in Standby mode.
The power is not connected.
3000 VA Models: The battery is
disconnected.
3000 VA Models: The batteries
need charging or service.
The equipment is not connected
correctly to the UPS.
The communication cable is not
compatible.
One of the conditions listed in
"Running Automatic Battery Tests"
on page 34 was not present.
A utility power failure has
occurred, and the UPS is in Battery
mode.
S
P-164000005 Rev 2
Action
Apply utility power for 48 hours to charge
the batteries. If the condition remains,
contact your service representative.
Supply power to the connected equipment
by pressing the on/off button until the status
summary screen is displayed on the UPS
front panel.
Check the power cord connections.
Verify that the battery is connected. If the
condition remains, remove utility power,
disconnect the battery, reconnect the
battery, then apply utility power.
Apply utility power for 48 hours to charge
the batteries. If the condition remains,
contact your service representative.
Verify that the equipment is connected to
the UPS receptacles. Also verify that the
load segment is on.
Verify that the correct communication cable
is connected to the port or card.
Resolve the condition, and then restart the
test.
The UPS is powering the equipment with
battery power. Prepare the equipment for
shutdown.