Ricoh MP C2003 Series User Manual page 570

8. Troubleshooting
Condition
After starting "User
Management Tool" or "Address
Management Tool" in
SmartDeviceMonitor for
Admin/Device Manager NX
Lite and entering the correct
login user name and password,
a message that an incorrect
password has been entered
appears.
Cannot access the machine
using ScanRouter EX
Professional V3 / ScanRouter
EX Enterprise V2.
Cannot connect to the
ScanRouter delivery software.
Cannot access the machine
using ScanRouter EX
Professional V2.
Cannot log out when using the
copying or scanner functions.
290
Cause
"Driver Encryption
Key:Encryption Strength" is not
set correctly. Alternatively,
"SSL/TLS" has been enabled
although the required certificate
is not installed in the computer.
"Driver Encryption
Key:Encryption Strength" is not
set correctly. Alternatively,
"SSL/TLS" has been enabled
although the required certificate
is not installed in the computer.
The ScanRouter delivery
software may not be supported
by the machine.
ScanRouter EX Professional V2
does not support user
authentication.
The original has not been
scanned completely.
Solution
Set "Driver Encryption
Key:Encryption Strength" to
[Simple Encryption].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
For details, see page 257
"Specifying the Extended
Security Functions" and
page 135 "Configuring SSL/
TLS".
Set "Driver Encryption
Key:Encryption Strength" to
[Simple Encryption].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
For details, see page 257
"Specifying the Extended
Security Functions" and
page 135 "Configuring SSL/
TLS".
Update to the latest version of
the ScanRouter delivery
software.
ScanRouter EX Professional V2
does not support user
authentication.
When the original has been
scanned completely, press [ ],
remove the original, and then
log out.