Between The Pin Pad And The Point-Of-Sale System - Ingenico FLEX IPP320 Installation Manual

Code Description
Host's response
M exceeds maximum
size.
Terminal rejected
N Host's response.
Host did not
O complete dialogue
with terminal.
No "ENQ" character
P received from Host.
Establishment of
communication to
Q
cellular network
failed.

2. Between the PIN pad and the Point-of-sale System

Two types of communication errors between the FLEX terminal and the Point-of-sale System
are possible: pure communication errors and protocol errors.
o Communication errors
In the event of connection loss between the Point-of-sale System and the FLEX Entourage
Payment Terminal, the following steps can help restoring the connection:
• Confirm that FLEX mode is activated.
• Check that communication mode with the Point-of-sale System is correct – IP or
serial.
• Confirm that all cables are properly connected – disconnect then reconnect each end
of each cable (ending with power cable).
• Serial mode:
o Confirm that the Point-of-sale System and IPP320 PIN pad baud rates are
o Confirm that the Point-of-sale System serial port is set to: eight (8) data bits, one
• IP mode:
o Confirm that the IP address registered in the terminal corresponds to the Point-
o Confirm that the Point-of-sale System permits communications on TCP port
• Disconnect then reconnect the terminal's power cord.
FLEX iPP320 - Installation Guide_v1.50.docx
Protocol
IP Dialup
communication protocol.
 
control.
 
number of transmission

retries.
communication protocol.


identical.
(1) stop bit, no parity.
of-sale System IP address.
2200.
Potential cause
Error related to
Error during data integrity
Host exceeded allowed
Error related to
Unknown.
Proposed action
If problem persists call
technical support to check if
Host is responding normally.
If problem persists call
technical support to check if
Host is responding normally.
If problem persists call
technical support to check if
Host is responding normally.
If problem persists call
technical support to check if
Host is responding normally.
If problem persists check if
cellular network is
responding normally.
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