Appendix C - Ip Status - Ingenico FLEX IPP320 Installation Manual

Appendix C – IP status
The IP status function is used to diagnose connection problems with the Desjardins authorization host
for a Payment Terminal using IP communication mode. It allows for determination of the probable
cause of the communication failure.
To access it:
o On the idle screen, if «MENU» is not displayed above the F1 key, press the yellow key
followed by the "0" key to unlock the terminal menus.
o Press F1, the terminal displays (Main menu) screen.
Select (Configuration) then press the green key, the terminal displays (Configuration)
o
screen.
o Using F2 or F3 to navigate, select (Diagnostic) and press the green key.
o Select (IP Status) then press the green key.
o Select (DESJARDINS) then press the green key.
o Select (Status) then press the green key.
o The terminal conducts a test of its IP connectivity and displays the result on the screen.
----------------
|
Status
|Physical link
|00-Success
|SSL
|00-Success
----------------
|
Status
|Connectivity
|00-Success
|
|
----------------
The result data is broken down as follows:
FLEX iPP320 - Installation Guide_v1.50.docx
| 
 indicates that more info is available on other screen(s)

|
type of test

|
result

|
type of test

|
result

press F2 / F3 to navigate between screens
|

|
type of test

|
result
|
|
 The first section "Physical Link" provides information on network
detection.
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