Trouble Shooting; Set Website Server Ip Address - Carscop CCTR-800+ User Manual

Set Website Server IP address

The tracker IP address has been set to default : 58.64.155.133,8011 in factory, For normally this is not
necessary to change, If our server IP is changed, we will notice on the website. But if you need upload location
to your own server, send SMS "IP*123456*100.101.102.103,8888" to the tracker, in which, "IP" is the fixed
command, "123456" is the password and "100.101.102.103,8888" is the IP address & port of the your own
server. Having successfully been set, there will be a SMS "IP: 100.101.102.103,8888".

Trouble Shooting

1. Please confirm that the SIM card PIN code has been disabled, it means if mobile phone use
this SIM card, it is not necessary to input any password.
2. This tracker use 2G GSM network, and it upload tracking only through 2G GPRS, some 3G &
4G card have 2G GSM network, this kind of SIM card can be used in this tracker.
3. The tracking data on our server will keep 6-12 months, the old data will be deleted.
4. After power on the tracker, call the tracker, no response, and no ring, please confirm the SIM
card has been installed properly, and the SIM card has enough charge, and the mobile phone
can work well in that place.
5. If the tracker can not upload location to website, please confirm the SIM card GPRS function
is activated, and the APN or GPRS username & password have been set properly (call the
mobile phone to confirm the APN & GPRS username and password).
6. If the tracker can not send back information by SMS, please confirm the SIM card has ID
caller display function and SMS service function, and you have set the center or slave center
number (only center or slave center number can send SMS), and please read the SMS
information of the tracker sending back, and check the instruction & password is right or not.
7. Can not login the platform: use SMS to check the ID of the tracker, and try it again, if not
success please contact distributor.
8. After go out the under ground park, some tracking maybe lost, the GSM and GPS module will
take a few minutes to receive signal and re-locate, some tracking maybe lost, this is normal.
9. Some time some location point is lost, this is normal, in the transmit process, some point
maybe is lost, but this will not happen very often.
-22-