System Build-Up Troubleshooting Procedure - HP Carrier-Grade rx2800 i2 Server DC User's & Service Manual

System build-up troubleshooting procedure

Use this procedure only when the system powers on and remain powered on but does not enter
into or pass power-on self test (POST) or does not boot to the UEFI menu.
1. Remove the AC power cord from each power supply and extend the server, if racked.
2. Remove all of the SAS disk drives from the front of the server.
3. Remove the top cover to gain access to, and remove all CRUs, except the system board.
NOTE:
4. Plug in the AC power cords. The iLO 3 MP and system console appears. At the console,
execute the MP DF command. The following CRU IDs appear. Your display might not exactly
match the display shown:
FRU IDs:
--------
00-System Board
If you do not see all of the above CRU IDs then concentrate on the missing CRU IDs.
5. Remove the AC power cords. Add a processor in the CPU 0 socket and add a memory riser
with DIMMs populated in slots 4A and 3A. Plug in the AC power cords and check for the
processor, memory riser, and DIMM FRU IDs.
The following is an example of the MP DF command that appears with a processor, memory
riser, and two DIMMs installed.
NOTE:
FRU IDs:
--------
00-System Board
0C-Memory Riser 1
42-Virtual Connect
If you do not see all of the above CRU IDs then concentrate on the missing CRU IDs.
6. Power on the server and check the SEL for any IPMI alerts related to the processor.
NOTE:
Log Entry 4: 01 Aug 2012 17:22:00
Alert Level 7: Fatal
Keyword: BOOT_NOT_DETECTED
No events were received from system firmware
Logged by: integrated Lights Out
Sensor: Processor
Data1: FRB2/Hang in POST failure
20501965B8020006 FFFF036F00070400
If the above Level 7 IPMI alert appears, verify the installation of your processor and if necessary
replace the processor.
7. If the processor is installed and functioning properly, check the SEL for the following IPMI event
after powering on the server to verify that POST has started.
NOTE:
Log Entry 3: 02 Aug 2012 11:28:16
Alert Level 2: Informational
Keyword: BOOT_START
CPU starting boot
Logged by: System Firmware
Data: Major change in system state - Boot Start
5480006309E10005 0000000000000000
76 Troubleshooting
In the following steps, CRU and FRU are used interchangeably.
02-Display Board
Your display might not exactly match the display shown.
02-Display Board
20-Processor 0
82-DIMM CPU0-R1 3A
Your display might not exactly match the display shown.
Your display might not exactly match the display shown.
05-Power Supply 1 42-Virtual Connect
05-Power Supply 1
24-Processor 0 RAM
83-DIMM CPU0-R1 4A
located in socket 0,cpu 2,thread 0