Removing And Replacing Dimms - HP Carrier-Grade rx2800 i2 Server DC User's & Service Manual

Table of Contents

Refer to

"Installing a processor and heat sink module" (page 51)

installation procedure.

WARNING!

DO NOT SEPARATE THE HEATSINK FROM THE PROCESSOR MODULE.

Damage to the assembly will occur! Only Factory-Repair is authorized to separate assembly.

Return the assembly in the heatsink box using the processor's defective return label.

When the processor/heatsink assembly is removed from the server:

Do NOT separate the heatsink from the processor.

Place the intact processor/heatsink assembly, with the handle in the up position, into the extra

ESD bag provided in the heatsink box (if necessary re-use the ESD bag from the processor

box).

To receive credit for both the processor and the heatsink:

◦

Package the processor/heatsink assembly into the heatsink box.

◦

Place the paper work originally shipped with the processor in the heatsink box.

◦

Apply the processor defective return label to the heatsink box.

Global Customer Services and Support (GCSS) case coding recommendations:

If the new processor/heatsink assembly is used – (solves the issue or is left in the server for

any reason) – return the defective assembly using the normal process; for example a part

failure code of 74, 75, etc...

Once assembled, the parts cannot be returned as "Unused".

In some scenarios assembled parts will not fix an issue, for example:

◦

The new assembly is removed and the original is re-installed in the server.

◦

The wrong speed processor or heatsink combination is assembled.

In these cases:

◦

Use the defective label (B label) from the processor box and apply to the heatsink box.

◦

Use a Parts Failure Code of "AI" on both parts.

NOTE:

After replacing the processor and heat sink module use the cpuconfig from UEFI to

verify the that the processor socket has been reconfigured.