HP Carrier-Grade rx2800 i2 Server DC User's & Service Manual
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HP Carrier-Grade rx2800 i2 Server DC User's & Service Manual

HP Carrier-Grade rx2800 i2 Server DC User's & Service Manual

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HP Carrier-Grade rx2800 i2 Server DC
Solution User Service Guide
Abstract
This document contains specific information that is intended for users of this HP product.
HP Part Number: AT1 12-9001C
Published: August 2012
Edition: 3

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Summary of Contents for HP Carrier-Grade rx2800 i2 Server DC

  • Page 1 HP Carrier-Grade rx2800 i2 Server DC Solution User Service Guide Abstract This document contains specific information that is intended for users of this HP product. HP Part Number: AT1 12-9001C Published: August 2012 Edition: 3...

  • Page 2: Table 1 Publishing History Details

    The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    3 Installing the server...................18 Installation sequence and checklist....................18 Installing the server into a seismic rack..................18 Hardware kit contents......................19 Installing the rack mount kit....................19 Non-HP rack..........................22 Connecting the cables......................22 NEBS chassis ground......................22 Network cabling......................23 DC Power cable color codes...................23 DC input power.........................24 Power states.........................24...
  • Page 4 Operating system is loaded onto the server................30 Operating system is not loaded onto the server..............30 OS login prompt........................30 Installing the latest firmware using HP Smart Update Manager.............31 Troubleshooting installation issues.....................31 4 Operating system procedures..............32 Operating systems supported on the server................32 Installing the operating system onto the server................32...
  • Page 5 Online diagnostics and exercisers..................72 Online support tool availability..................72 Online support tools list....................72 Offline support tools list......................73 Fault management overview....................73 HP-UX fault management.....................73 WBEM indication providers....................74 OpenVMS fault management and monitoring................74 Errors and reading error logs....................74 Event log definitions......................74 Using event logs........................75 iLO 3 MP event logs......................75...
  • Page 6 Removing and replacing the PDH battery (system battery)............114 Removing and replacing the SID.....................115 Removing and replacing the intrusion switch cable..............118 Removing and replacing the system board................119 8 Support and other resources..............124 Contacting HP........................124 Information to collect before you contact HP................124 HP contact information.....................125 Online support......................125 Contents...
  • Page 7 Subscription service......................125 HP Insight Remote Support Software..................125 New and changed information in this edition................126 Related information.......................126 Documentation feedback....................126 Typographic conventions....................127 HP-UX release name and release identifier................127 Related documents......................127 Customer self repair......................128 Standard terms, abbreviations and acronyms..........129 A Utilities....................130 SAS disk setup........................130 Using the saupdate command...................130...

  • Page 8: Overview

    1 Overview Table 2 Hardware specifications for the server Component Server Processors One or two Itanium Dual-Core or Quad-Core processors: 1.6-GHz Dual-Core processor 10-MB cache 1.46-GHz Quad-Core processor 16-MB cache 1.6-GHz Quad-Core processor 20-MB cache Memory Supports up to twenty-four Double Data Rate 3 (DDR3) DIMMs mounted on risers that attach to the system board Supported DIMM sizes are as follows: ◦...

  • Page 9: Server Subsystems

    Server subsystems Internal components Figure 1 Internal components Fans Processors DIMM risers Server subsystems...
  • Page 10 Figure 2 System board components Memory expansion board Primary riser connector Memory expansion board connector 1 connector 3 TPM connector Memory expansion board Memory expansion board System battery connector 2 connector 4 SAS B connector Processor socket 0 Fan 6 connector SAS A connector Processor socket 1 Fan 5 connector...

  • Page 11: I/O Subsystem

    Figure 3 Internal USB location I/O subsystem The I/O subsystem consists of the core I/O and two optional I/O riser boards. Wake-on-LAN is not enabled on any PCIe Public slots. The server does not support PCI Hot Plug (PHP). The standard I/O Riser supports one full-height, full-length PCIe x8 and two full-height, half-length PCIe x4 add-in cards.

  • Page 12: Controls And Ports

    NOTE: To use all 8 disks with the zero memory option, the following RAID configurations are supported: – RAID 0: 1 or 2 LUNs striped with up to 8 disks RAID 10: 1 or 2 LUNs striped and mirrored with even number of up to 8 disks –...

  • Page 13: Storage And Media Devices

    Optical drive bay Storage and media devices The server supports up to eight hot-plug SAS HDDs and one optical (SATA DVD+RW) drive, with LEDs that indicate activity and device statuses. Figure 5 SAS device numbers Rear panel controls and ports The server rear panel includes communication ports, I/O ports, USB ports, DC power connectors, and the locator LED and button.
  • Page 14 Video connector NIC activity LED NIC 1 connector Overview...

  • Page 15: Site Preparation

    2 Site preparation For information on general computer room site preparation, see the HP Generalized Site Preparation Guide on the HP website at http://www.hp.com/go/Integrity_Servers-docs. IMPORTANT: To avoid hardware damage, allow the thermal mass of the product to equalize to the temperature and humidity of the installation facility after removing the shipping materials. A minimum of one hour per 10°...

  • Page 16: Unpacking And Inspecting The Server

    Confirm environmental requirements. For server-specific information on electrical, physical space, and environmental requirements, see the site prep guide. For general site preparation information, see the HP Generalized Site Preparation Guide on the HP website http://www.hp.com/go/Integrity_Servers-docs. Inspecting the shipping containers for damage Under normal shipping conditions, HP shipping containers protect the contents.

  • Page 17: Verifying The Inventory

    Verifying the inventory The sales order packing slip lists all the equipment shipped from HP. Use this packing slip to verify that all equipment has arrived. NOTE: To identify each item by part number, see the sales order packing slip.

  • Page 18: Installing The Server

    While not specifically designed for use in seismic rack solutions, the commercial kit was successfully evaluated in the AH343A HP Seismic Rack to the NEBS Zone 4 criteria as part of the rx2800 i2 server NEBS certification.

  • Page 19: Hardware Kit Contents

    Hardware kit contents In addition to the supplied items: If needed, obtain the HP kit (AT1 12-2100A) for connecting to a rack that has round holes. (The kit includes eight round hole cage nuts and eight screws.) The appropriate tool for the screws.
  • Page 20 Line up the mounting rail with the cage nuts, and fasten the mounting rail to the rack with M5 screws. IMPORTANT: You must provide the screws to secure the slide mounting bracket assemblies. NOTE: Apply some pressure when fastening the screws to the mounting rail. Installing the server...
  • Page 21 Repeat steps 1–4 for the other mounting rail. WARNING! To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before sliding the inner slides into the slide mounting bracket assemblies. To install the side rails on each side of the server, align each side rail to the server, and snap it into place.

  • Page 22: Non-Hp Rack

    Insert the screws into each side. 10. Using the instructions in the rack kit, install the cable arm. Non-HP rack For information on installing a server in a third party rack, see the QuickSpecs located on the HP Integrity rx2800 i2 Server product page. http://h20341.www2.hp.com/integrity/us/en/ entry-class/rx2800-i2-overview.html...

  • Page 23: Network Cabling

    Using the D-Shell Connector, connect the DC power cable to the first supply. Hand-tighten the thumb screws at the top and bottom of the shell. Securely connect the wire labeled Ground to an appropriate earth ground. Connect the other two wires to the appropriate outputs of a DC power source. CAUTION: If the product is connected to DC power sources that are not within the designated range of the power supplies, damage might occur.

  • Page 24: Dc Input Power

    Full power CAUTION: If you expect the server to remain in standby mode for more than 30 minutes, HP recommends completing removing DC power from the server. You can remove the power by switching off the circuit breakers that are part of the building installation, by disconnecting or switching off a power distribution unit, or by physically removing the power cords from the server.

  • Page 25: Safety Information

    Always be properly grounded when touching a static-sensitive component or assembly. Setting up the system For more information on using iLO 3, see the HP Integrity iLO 3 Operations Guide. Setup checklist While setting up Integrity iLO 3, use the...

  • Page 26: Powering On And Powering Off The Server

    Table 5 Setup checklist Step Action Procedure Status Standard setup Preparation Determine an access method to select and connect the cables. Determine a LAN configuration method and assign an IP address if necessary. Configure the iLO 3 MP LAN Select one of the three methods to configure the LAN for iLO 3 MP access: DHCP with DNS RS-232 serial port...

  • Page 27: Powering On The Server Manually

    Start the operating system. For more information, see the operating system documentation. Powering on the server manually NOTE: If the power restore feature is set to Always On through the iLO 3 MP PR command, the server automatically powers on to the full power state when the power cord is plugged in to the server.

  • Page 28: Uefi Front Page

    Therefore, be sure to wait for the prompt before pressing Ctrl-C. NOTE: The prompt might take several minutes to appear, and the period that you can press Ctrl-C is very short. For typical boots, HP recommends that you let the prompt time out. After selecting an option, the boot proceeds.
  • Page 29 To view boot options, or launch a specific boot option, press B to launch the Boot Manager. To configure specific devices, press D to launch the Device Manager. This is an advanced feature and must only be performed when directed. Accessing UEFI or the OS from iLO MP...

  • Page 30: Saving Uefi Configuration Settings

    “Installing the operating system from the DVD drive or tape drive” (page 32). To load the OS using Ignite-UX, see “Installing the operating system using HP Ignite-UX” (page 33). To load the OS using vMedia, see “Installing the operating system with Virtual Media”...

  • Page 31: Installing The Latest Firmware Using Hp Smart Update Manager

    HP Smart Update Manager does not require an agent for remote installations. After the installation is complete, HP Smart Update Manager also removes all remote files associated with the installation.

  • Page 32: Operating System Procedures

    HP OpenVMS v8.4 with VMS84I_UPDATE-V0500, rx2800 i2 enablement kit NOTE: Wake-On-LAN (WOL) is supported with Integrity rx2800 i2 Servers running HP-UX 1 1i v3. WOL is not supported with Integrity servers running OpenVMS environments. The supported remote power-on solution for OpenVMS environments is iLO 3.

  • Page 33: Installing The Operating System Using Hp Ignite-Ux

    Simultaneous installation of HP-UX on multiple clients The creation and use of custom installations The creation of recovery media The remote recovery of clients To install the OS onto the server using Ignite-UX, see the HP website www.hp.com/go/ignite-ux. Installing the operating system onto the server...

  • Page 34: Installing Hp Openvms With Infoserver Utility

    Using vMedia depends on a reliable network with good bandwidth, which is especially important when you are performing tasks such as large file transfers or OS installations. For more information regarding loading the OS with vMedia, see the vMedia Chapter of the HP Integrity Integrated Lights-Out Management Processor Operations Guide.

  • Page 35: Booting And Shutting Down Hp-Ux

    For example, to access the UEFI System Partition for the bootable file system number 2, enter fs2:. The UEFI Shell prompt changes to reflect the file system currently accessed. The full path for the HP-UX loader is \EFI\HPUX\HPUX.EFI and is on the device you are accessing.

  • Page 36: Hp-Ux Standard Boot

    Booting HP-UX from the UEFI Boot Manager From the UEFI Boot Manager menu, choose an item from the boot options list to boot HP-UX. Access the UEFI Boot Manager menu for the server on which you want to boot HP-UX.

  • Page 37: Booting Hp-Ux In Single-User Mode

    Shutting down HP-UX Log in to HP-UX running on the server that you want to shut down, or log in to iLO MP for the server and use the Console menu to access the system console. Accessing the console through iLO MP enables you to maintain console access to the server after HP-UX has shut down.

  • Page 38: Booting Openvms

    Press Ctrl–B to exit the system console and return to the MP Main Menu. To exit the MP Main Menu, press X. For details, see the HP OpenVMS 8.4 Upgrade and Installation Manual. Booting OpenVMS To boot OpenVMS, use either of the following procedures: “Booting OpenVMS from the UEFI Boot Manager”...

  • Page 39: Booting Hp Openvms From The Uefi Shell

    \efi\vms\vms_loader.efi fs5:> \efi\vms\vms_loader.efi HP OpenVMS Industry Standard 64 Operating System, Version V8.4 © Copyright 1976-2010 Hewlett-Packard Development Company, L.P. Exit the console and iLO MP interfaces. Press Ctrl–B to exit the system console and return to the MP Main Menu. To exit the MP Main Menu, press X.
  • Page 40 At the OpenVMS DCL prompt, enter the @SYS$SYSTEM:SHUTDOWN command, and then specify the shutdown options in response to the prompts given. NOTE: Use the command in step 2 when you shut down OpenVMS for the first time. If you have shut down OpenVMS more than once, use the $ shutdown command. $ @sys$system:shutdown SHUTDOWN -- Perform an Orderly System Shutdown on node OVMS...

  • Page 41: Optional Components

    Most servers are pre-configured with all components installed before shipping from the HP factory. Externally accessible components: SAS hard drives...

  • Page 42: Installing A Hot-Swappable Power Supply

    To install the hard drive, push in the drive and then close the locking lever. Installing a hot-swappable power supply The server has two hot-swappable power supplies. This power supplies are located at the rear of the server. CAUTION: Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions might result in damage to the server.

  • Page 43: Removing The Access Panel

    Install the power supply. Removing the access panel Use the T- 1 5 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. Lift the hood latch handle, and then remove the access panel. To replace the component, reverse the removal procedure.

  • Page 44: Removing Expansion Slot Covers

    Remove the PCI riser cage. To replace the component, reverse the removal procedure. When replacing the PCI riser cage, to ensure that it has properly seated into the system board, push down on the top of the component where the riser is located. Removing expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power off the server, and then...

  • Page 45: Installing Expansion Boards

    Remove the expansion slot cover. To remove slot cover 1 or 4, push the retainer to release it, and then slide out the cover. To remove slot covers 2 and 3, lift up and remove the latch, and then remove the cover. To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover.

  • Page 46: Installing A Full-Length Expansion Board

    Remove the PCI riser cage. See “Removing the PCI riser cage” (page 43). Remove the expansion slot cover. See “Removing expansion slot covers” (page 44). Install the expansion board. Connect any required internal cables to the expansion board. Reinsert the PCI riser cage into the chassis. Connect any required external cables to the expansion board.

  • Page 47: Installing Dimms

    Installing DIMMs Memory configurations The server has 24 system memory DIMM slots located on 4 memory expansion boards (6 DIMMs per expansion board). You can access the memory expansion boards without removing the airflow guide or the I/O card cage. The DIMMs are partitioned by the number of processors installed in the server.

  • Page 48: Supported Dimm Sizes

    Table 6 Memory Load Order (continued) 2 Processor system (socket 0 and 1) 1 Processor system (socket 0) Pair number Expansion board Memory slots Expansion Memory slots board Expansion board 2 2C and 5C — — Expansion board 4 2C and 5C —...

  • Page 49: Installing Dimms

    ◦ Do not mix unbuffered DIMMs with registered DIMMs. ◦ A maximum of two unbuffered DIMMs per channel can be installed. ◦ If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each channel for that processor. ◦...

  • Page 50: Installing A Processor

    Replace the memory expansion board. CAUTION: Be sure to align the three stand-offs in the alignment slots. TIP: If you see abnormal error lights after installing DIMMs, try uninstalling and reinstalling the DIMMs and the memory expansion board to make sure the DIMMs and memory expansion board are correctly seated.

  • Page 51: Processor Load Order

    Processor load order The server holds up to two dual-core or quad-core processors on the system board. The sockets on the system board are labeled Module 0 and Module 1. If the server has only one processor, it is installed in socket 0. Install the second processor in socket 1. Figure 2 (page 10) for the processor socket numbers.
  • Page 52 Transfer the duplicate part/serial numbers label from the processor module to the processor heat sink: Remove the duplicate tear-away label that lists the part and serial numbers from the processor module. Place the label on the top of the heat sink. Install the processor over the load posts.
  • Page 53 CAUTION: To avoid damage to the server and processor, ensure the processor heat sink locking handle is fully back against the stops, rotated approximately 120° back. Also, verify that the plastic tabs on the processor heat sink are fully pulled out before installation. Install the heat sink over the load posts.
  • Page 54 CAUTION: To prevent thermal instability and damage to the server, do not separate the processor module from the processor heat sink after they have been coupled. NOTE: Positive engagement clicking must occur during engaging of the processor heat sink and processor module onto the socket to ensure proper seating. Optional components...
  • Page 55 Secure the heat sink to the processor. Slide both plastic locking tabs into place. See callout 1 in the following figure. Flip the latch down. See callout 2 in the following figure. WARNING! The heat sink locking lever can constitute a pinch hazard. Keep your hands on top of the lever during installation to avoid personal injury.

  • Page 56: Hp Trusted Platform Module (Tpm)

    If you suspect a TPM board failure, leave the TPM installed and remove the system board (“Removing and replacing the system board” (page 119)). Contact an HP authorized service provider for a replacement system board and TPM board. Verifying installed components in the server...
  • Page 57 Enter info all from the UEFI Shell prompt. The following appears: NOTE: Your display might not match the display shown. info all SYSTEM INFORMATION Date/Time: Oct 14, 2010 19:27:21 (20:10:14:19:27:21) Timezone: GMT+00:00 DST: Not Affected Manufacturer: Product Name: Integrity rx2800 i2 Product Number: AH395A Serial Number:...

  • Page 58: Completing Installation

    Boottest: BOOTTEST Settings Default Variable OS is not speedy boot aware. Selftest Setting --------- -------------- early_cpu Run this test late_cpu Run this test platform Run this test chipset Run this test io_hw Run this test mem_init Run this test mem_test Run this test LAN Address Information: LAN Address...

  • Page 59: Troubleshooting

    The purpose of this chapter is to provide a preferred methodology (strategies and procedures) and tools for troubleshooting the server error and fault conditions. How to contact HP For information on how to contact HP, see “Contacting HP” (page 124).

  • Page 60: Recommended Troubleshooting Methodology

    The System Insight Display LEDs are cleared after the issue is corrected or the CRU is replaced and by cycling DC power. If the LEDs, SEL, and FPL do not give you enough information to identify the issue, HP also provides diagnostic tools with each operating system (for details, see “Troubleshooting tools”...

  • Page 61: Basic And Advanced Troubleshooting Tables

    Table 8 Troubleshooting entry points (continued) Entry point Subsection or location Offline and Online Diagnostics/INIT button “Troubleshooting tools” (page 64) System Event Analyzer “Troubleshooting tools” (page 64). For more information about this tool, see http://www.compaq.com/support/svctools/webes/. Basic and advanced troubleshooting tables The following troubleshooting tables are designed for use by both trained and untrained support personnel.
  • Page 62 Table 9 Basic low end troubleshooting (continued) Step Condition Action is flashing amber, and power is steady green). Examine each power supply LED. If not solid green, replace power supply (for details, see “Troubleshooting the power subsystem ” (page 83)). The issue is fixed when the failure condition is corrected, and the front panel LED states are as follows: system health is steady green, and power...
  • Page 63 Table 9 Basic low end troubleshooting (continued) Step Condition Action 3. Look for loose, damaged, or disconnected power and signal cables on the I/O riser. The issue is fixed when iLO 3 MP menu appears on the system console, and the system health is steady green.

  • Page 64: Troubleshooting Tools

    Table 10 Advanced low end troubleshooting Step Symptom/Condition Action Cannot read System Event Log System event logging has stopped and a iLO MP malfunction is assumed from the iLO console. (system health is steady green, and power is steady green). 1.

  • Page 65: Leds

    LEDs Front panel Figure 9 Front panel LEDs and buttons UID LED and button System health LED Power button Table 1 1 Front panel controls Name Function Status UID button This button helps locate a particular server within Blue = Identification a rack of servers.

  • Page 66: System Health Led

    There are a total of three LEDs, arranged vertically, with the UID button and the power button each having an integrated LED. In addition to the two integrated button/LEDs, there is a health LED. System health LED The front panel health LED indicates the status of the components that are externally serviceable. Whenever the system health LED illuminates, the corresponding CRU illuminates for the failed component.
  • Page 67 NOTE: This LED is not used. Power capping operation can be observed through iLO 3. For more information, see the HP Integrity iLO 3 Operations Guide. Over Temp Off = Server temperature good Amber = Server temperature too high, attention required...

  • Page 68: Fru And Cru Health Leds

    Table 15 SID LED States Definition Flash Rate LED Color CRU health is assumed good. LED Off CRU health last known to be bad. Steady Amber NOTE: The Power Supply LED illuminates only when a failure or fault is detected in a power supply.
  • Page 69 Drive status LED The drive status LED can appear amber or blue. Amber indicates a warning, or failure condition. Blue is a locator LED that identifies a particular disk drive. Various software utilities, such as online diagnostics or SAS disk drive configuration tools, can activate the locator LED.

  • Page 70: Optical Drive

    Optical drive The server has one SATA DVD+RW drive. This device has one activity LED. Rear panel Figure 12 Rear panel LEDs and buttons Power supply LED iLO 3 physical presence NIC/iLO 3 link LED pinhole button UID LED/button NIC/iLO 3 activity LED Troubleshooting...

  • Page 71: Power Supply

    A suite of offline and online support tools are available to enable manufacturing, field support personnel, and the customer to troubleshoot system issues. In general, if the operating system is already running, then HP recommends that you do not shut it down and instead, use the online support tools.

  • Page 72: Online Diagnostics And Exercisers

    Online support tools list The following online support tools are available on HP-UX 1 1.31 hosted systems. In some cases, a tool, such as a disk exerciser, is generic to many types of hardware; in other cases, a tool, such as a tape diagnostic.

  • Page 73: Offline Support Tools List

    To ensure that tools are available to repair or recover from the fault. HP-UX fault management Proactive fault prediction and notification is provided on HP-UX by SysFaultMgmt WBEM indication providers. WBEM provides frameworks for monitoring and reporting events. SysFaultMgmt WBEM indication providers enable users to monitor the operation of a wide variety of hardware products, and alert them immediately if any failure or other unusual event occurs.

  • Page 74: Wbem Indication Providers

    Events are created by firmware or OS code, and are sent over the PDH bus to the iLO MP for storage in either or both of the SEL and FPL logs (HP-UX shows an I/O path for the iLO MP).

  • Page 75: Using Event Logs

    Event Clear SEL and FPL Live Events For more information on configuring the iLO 3 MP and using the iLO 3 MP commands, see the HP Integrity iLO 3 MP Operations Guides. System event log review See the HP Integrity iLO 3 Operations Guide for this procedure.

  • Page 76: System Build-Up Troubleshooting Procedure

    System build-up troubleshooting procedure Use this procedure only when the system powers on and remain powered on but does not enter into or pass power-on self test (POST) or does not boot to the UEFI menu. Remove the AC power cord from each power supply and extend the server, if racked. Remove all of the SAS disk drives from the front of the server.

  • Page 77: Installation Troubleshooting

    Check the SEL for any memory-related IPMI alerts. NOTE: Your display might not exactly match the display shown. Log Entry 1: 01 Aug 2012 17:20:38 Alert Level 5: Critical Keyword: INSUFFICIENT_SYSTEM_MEMORY This HW configuration does not have enough memory for the OS to boot. Logged by: integrated Lights Out Data: Data field unused A080274200E10001 0000000000000000...

  • Page 78: Installation Troubleshooting Using The Server Power Button

    Troubleshooting is based on observation of server status indications and error messages, and by reviewing system event logs. You can observe the LED indicators on the front and rear of the server. Error messages appear on local and remote consoles. System history (console, event, and history logs) is available through the iLO 3 MP, and is accessed through the console.

  • Page 79: Uefi Menu Is Not Available

    UEFI menu is not available If you cannot access the UEFI from either the main disk partition or the CD, use the following tools to resolve the issue: Front panel LEDs iLO 3 MP ◦ Console messages ◦ ◦ Operating system does not boot If the operating system does not boot, boot to UEFI, and use the following tools to view the system logs.

  • Page 80: Console Issues

    Remove and reinsert the faulty hard drive. Swap the hard drive with one from another slot or with a known good spare. Remove and reinstall the hard drive backplane. Verify that connectors are fully engaged. Replace the hard drive backplane. Re-seat cables.
  • Page 81 are reported for CMC events when thresholds are exceeded for single-bit errors; fatal processor errors cause global / local MCA events. Table 26 Processor events that illuminate SID LEDs Diagnostic Sample IPMI Events Cause Source Notes LEDs Processors Type E0h, 39d:04d Processor This event failed and...

  • Page 82: Troubleshooting The Server Memory

    Table 27 Processor events that might illuminate SID LEDs (continued) Diagnostic Sample IPMI Events Cause Source Notes LEDs Processor Type E0h, 745d:26d A watchdog timer expired BOOT_FINAL_RENDEZ_WATCHDOG_FAIL and determined that a monarch processor is not responding. Processors Type E0h, 83d:26d A logical Bad or slow processor...

  • Page 83: Customer Messaging Policy

    0 of side 0. All other causes of memory DIMM errors are corrected by the processor and reported to the PDT / SID LED panel. Customer messaging policy The diagnostic LED illuminates only for memory DIMM errors when isolated to a specific DIMM. If there is uncertainty about a specific DIMM, then the customer is pointed to the SEL for any actions, and the DIMM CRU LED for the suspect DIMM on the System Insight Display is not lit.

  • Page 84: Power Subsystem Behavior

    Power subsystem behavior For the server, each bulk power supply CRU provides 800 watts of DC power from a nominal 120 VAC, 50-60 Hz; and 1200 watts from a nominal 240 VAC, 50-60 Hz. The iLO MP chip located on the system board controls the flow of +12 V DC power to the server CRUs. You can control and display power supply status remotely with the iLO 3 MP pc and ps commands, respectively.

  • Page 85: Cooling Subsystem Behavior

    for the fan cooling zone it controls. Each dual fan assembly CRU is identified by the server as fans 1 through 6 both for logging purposes and for fault identification on the diagnostic LED panel. Cooling fan CRU failures are identified visually by a single green LED on the dual fan assembly CRU that is turned on when one or both of the fans fail;...
  • Page 86 Table 32 I/O subsystem events that light SID LEDs Diagnostic Sample IPMI events Cause Source Notes LEDs I/O Card Type 02h, 03h:05h:01h Over-current on PCI slot iLO MP Likely a short on I/O card or I/O CURRENT_LIMIT_EXCEEDED slot. I/O Riser Type 02h, 02h:07h:03h Voltage on CRU is iLO MP...

  • Page 87: Troubleshooting The Ilo 3 Subsystem

    Table 33 I/O card events that might illuminate SID LEDs (continued) Diagnostic Sample IPMI Events Cause Source Notes LEDs I/O Card Type E0h, 144d:26d I/O SBA clear error failed IO_SBA_CLEAR_ERR_FAILED I/O Card Type E0h, 146d:26d PCI-X slot power on error IO_SLOT_POWER_ON_ERROR I/O Card Type E0h, 145d:26d...

  • Page 88: System Lan Leds

    NOTE: On the server, only the activity LED is used. The status LED is not monitored by the OS. Verify that the LED shows the correct activity indication for all disk drives that you installed: Turn on power to the server and display monitor. During the boot sequence, watch the activity LED on each SAS disk drive.

  • Page 89: Troubleshooting The Firmware

    System firmware and iLO 3 firmware must be from the same release. Independent updates are not supported. Details about a specific release are available in the associated release notes. Firmware updates are available from the HP website http://www.hp.com under Support and Drivers.

  • Page 90: Updating Firmware

    All system console connections (VGA, USB, local RS-232 and iLO 3 MP LAN) are located on the rear panel of the server. HP-UX uses the RS-232 serial text connection to a terminal or terminal emulator software to control server operations locally.

  • Page 91: Removal And Replacement Procedures

    IMPORTANT: Part numbers are found by using the part nomenclature from this list to select the correct part from HP Partsurfer (http://www.partsurfer.hp.com/search.aspx). To select a replacement part from the full component list, enter the product number for your system. Table 37 CRU list...
  • Page 92 HP AD221A PCIe 1p 4 GB FC and 1P 100 AD221-67001 HP AD393A PCIe 2p 4 GB FC and 2P 100 AD393-67001 HP AH403A PCIe 2p 8 GB Fibre Channel SR (Emulex) HBA) 489193-001 HP Integrity PCIe 2p P41 1/256 MB SAS Controller 462918-001...

  • Page 93: Required Tools

    (“Extending the server from the rack” (page 93)). If you are performing service procedures in an HP, Compaq branded, Telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

  • Page 94: Powering Off The Server

    Extend the server from the rack. WARNING! To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place.

  • Page 95: Removing The Server From The Rack

    Disconnect the power cords. The system is now without power. Removing the server from the rack To remove the server from an HP, Compaq branded, Telco, or third-party rack: Power off the server (“Powering off the server” (page 94)).

  • Page 96: Cable Management Arm With Right-Hand Swing

    Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you might have to remove the cable management arm. To access the product rear panel components, open the cable management arm: Power off the server (“Powering off the server”...

  • Page 97: Removing And Replacing A Hot-Plug Sas Hard Drive

    Remove the component as indicated. Figure 13 Hard drive filler removal To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing a hot-plug SAS hard drive The server supports up to eight SFF, 2.5-inch SAS hard drives. Each drive is equipped with two LEDs that indicate activity and device status.

  • Page 98: Removing And Replacing A Hot-Swap Power Supply

    Additional components, such as HDDs or PCIe cards, do not impact power redundancy. The server also supports power capping. Power capping operation can be observed through iLO 3. For more information, see the HP Integrity iLO 3 Operations Guide. WARNING! To reduce the risk of personal injury from hot surfaces, allow the power supplies to cool before touching them.

  • Page 99: Removing And Replacing The Access Panel

    NOTE: You might have to use a nonconductive tool with a length of at least 20 cm and a thickness of about 1 mm to push out the drive filler. HP recommends using a ruler or similar tool. To replace the component, reverse the removal procedure.
  • Page 100 Remove the fans 2 and 3. See “Removing and replacing a hot-swap fan” (page 101). Disconnect the drive cable. Lift the DVD release tab, and push out the drive. Then pull the drive straight out to remove it from the server. To replace the component, reverse the removal procedure.

  • Page 101: Removing And Replacing A Hot-Swap Fan

    Removing and replacing a hot-swap fan Six fans cool the server. The fans are all redundant, hot-swappable, and interchangeable. If one fan unit fails, then the other fans increase speed to compensate. The fan units are N+1 redundant, meaning that the server has six fan units, but can operate with five fan units running. CAUTION: If more than one fan is removed or fails, the system does not shut down.

  • Page 102: Removing And Replacing The Power Supply Backplane

    Remove the fan. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. To replace the component, reverse the removal procedure. Removing and replacing the power supply backplane Power off the server (“Powering off the server”...

  • Page 103: Removing And Replacing The Hard Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the hard drive backplane Power off the server (“Powering off the server” (page 94)). Extend or remove the server from the rack (“Removing the server from the rack” (page 95)) “Extending the server from the rack”...

  • Page 104: Removing And Replacing The Pci Riser Cage

    To replace the component, reverse the removal procedure. CAUTION: Carefully align the backplane center through-holes with the chassis mounting posts or you might damage components on the backplane. Removing and replacing the PCI riser cage To remove the component, see “Removing the PCI riser cage”...

  • Page 105: Removing And Replacing A Half-Length Expansion Board

    Removing and replacing a half-length expansion board Power off the server (“Powering off the server” (page 94)). Extend the server from the rack (“Extending the server from the rack” (page 93)). Remove the access panel (“Removing and replacing the access panel” (page 99)).

  • Page 106: Removing And Replacing The Cache Module

    Remove the expansion board. To replace the component, see “Installing expansion boards” (page 45). Removing and replacing the cache module NOTE: The cache module is required to enable the full feature firmware stack for RAID support, and certain levels of RAID support also require the super capacitor module and a Advanced Pack license key.

  • Page 107: Removing And Replacing The Super Capacitor Pack

    Remove the cache module. To replace the component, reverse the removal procedure. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down. Removing and replacing the super capacitor pack Power off the server (“Powering off the server”...

  • Page 108: Removing And Replacing The Processor Baffle

    Remove the super capacitor pack. To replace the component, reverse the removal procedure. Removing and replacing the processor baffle CAUTION: To prevent damage to the server, never power on a server without a processor baffle or processor in each processor socket. The processor baffle is needed for proper system cooling CAUTION: Immediately install a processor baffle in an empty processor socket.
  • Page 109 Pull the processor baffle straight up and out. To replace the processor baffle: Line the processor baffle up with 4 load posts on each corner of the socket. Guide the processor baffle straight down into place. Removing and replacing the processor baffle 109...

  • Page 110: Removing And Replacing A Processor And Heat Sink Module

    Removing and replacing a processor and heat sink module The server processor subsystem supports one or two Dual-Core or Quad-Core Itanium processors. When two processors are installed, the speeds must be identical. WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 111 To replace a processor that is not defective, reverse the removal procedure. The replacement processor module is shipped from HP without a heat sink. You will need to order and attach a heat sink to the processor module before installing them for repair.

  • Page 112: Removing And Replacing Dimms

    Refer to “Installing a processor and heat sink module” (page 51) for more information on the installation procedure. WARNING! DO NOT SEPARATE THE HEATSINK FROM THE PROCESSOR MODULE. Damage to the assembly will occur! Only Factory-Repair is authorized to separate assembly. Return the assembly in the heatsink box using the processor's defective return label.
  • Page 113 8 GB 16 GB For memory configurations see “Installing DIMMs” (page 47). Power off the server (“Powering off the server” (page 94)). Extend or remove the server from the rack (“Removing the server from the rack” (page 95) “Extending the server from the rack” (page 93)).

  • Page 114: Removing And Replacing The Pdh Battery (System Battery)

    Using a nonconductive tool small enough to fit into the battery slot as leverage, gently remove the battery from the holder from the end marked “---“. NOTE: HP recommends using ESD safe, non-conductive tweezers or a similar tool. 1 14 Removal and replacement procedures...

  • Page 115: Removing And Replacing The Sid

    To replace the component, reverse the removal procedure. IMPORTANT: Ensure that the new battery is fully seated and that all locking tabs are correctly engaged. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removing and replacing the SID Power off the server (“Powering off the server”...
  • Page 116 If installing a replacement SID module: Retain the SID bezel, the transparent light pipe, and the black rubber light pipe. Install the transparent plastic light pipe onto the SID bezel. Install the SID bezel onto the metal chassis, ensuring the four latches all lock. Put the black rubber light pipe onto the plastic light pipe.
  • Page 117 Install the SID board by securing it with the two screws. Fasten the two hexagon screws on the front of SID bezel to the VGA port. Removing and replacing the SID 1 17...

  • Page 118: Removing And Replacing The Intrusion Switch Cable

    Install the component as described above. Removing and replacing the intrusion switch cable The intrusion switch screws face CPU 0. Power off the server (“Powering off the server” (page 94)). Remove the access panel (“Removing and replacing the access panel” (page 99)).

  • Page 119: Removing And Replacing The System Board

    If your system board has a TPM installed, you must order a new TPM when you order a replacement system board. Before replacing the system board, you must first back up the current TPM settings. See the HP-UX operating system documentation for more information.
  • Page 120 Remove the PCI riser cage (“Removing and replacing the PCI riser cage” (page 104)). CAUTION: To prevent damage to the server or expansion boards, power off the server and remove all DC power cords before removing or installing the PCI riser cage. Remove all DIMMs risers (“Removing and replacing DIMMs”...
  • Page 121 15. Remove the power supply backplane (“Removing and replacing the power supply backplane” (page 102)). 16. Remove the rear retaining screw. 17. Loosen the two system board thumbscrews. 18. Remove the system board from the chassis by pushing it toward the front and then lifting it. Removing and replacing the system board...
  • Page 122 19. Remove the four screws on the power supply cage, and remove the power supply cage. To migrate the processor to the spare system board: Take the iLO label off the system board information label and place it over the iLO information pull tab on the front panel.
  • Page 123 Enter sysset at the CM:hpiLO> prompt, and it will show the system information. CM:hpiLO-> sysset SYSSET Current System Information Parameters: Manufacturer : HP Product Name (prodname) : Uninitialized Secondary Product Name : Integrity rx2800 i2 Product Number (prodnum) : Uninitialized...

  • Page 124: Support And Other Resources

    Contacting HP Information to collect before you contact HP NOTE: HP recommends that you record any changes that you make to your system, as well as how the changes affect system behavior. Collect the following information: Technical support registration number (if applicable)

  • Page 125: Hp Contact Information

    The HP Support Center is available at no additional cost as part of your warranty, HP Care Pack Service, or contractual support agreement with HP. The HP Support Center is on the HP website at http://h20566.www2.hp.com/portal/site/hpsc/...

  • Page 126: New And Changed Information In This Edition

    HP Channel Partner for on-site service, if configured and available in your country. The software is available in two variants: HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1-50 servers. Ideal for customers who can benefit from proactive notification, but do not need proactive service delivery and integration with a management platform.

  • Page 127: Typographic Conventions

    Separates items in a list of choices. HP-UX release name and release identifier Each HP-UX 1 1i release has an associated release name and release identifier. The uname( 1) command with the -r option returns the release identifier. Table 40 HP-UX 1 1i Releases...

  • Page 128: Customer Self Repair

    HP specifies in the materials shipped with a replacement CRU part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.

  • Page 129: Standard Terms, Abbreviations And Acronyms

    Standard terms, abbreviations and acronyms ACPI Advanced Configuration and Power Interface. BBWC Battery Backed Write Cache. Corrected machine check. Cold-swappable A component that requires the operating system be shut down and the server powered off before it can be removed. Cold-swappable components are signified with blue touch points. Corrected platform error.

  • Page 130: A Utilities

    A Utilities SAS disk setup Using the saupdate command The saupdate command is used to query or change the mode of the Smart Array P410i and Smart Array P41 1 controllers to HBA or RAID. Querying or changing modes is not supported for other controllers.

  • Page 131: Set Mode

    Set mode IMPORTANT: If you are using HBA mode, do not install any disk that has previously been a part of a RAID volume into the system. Set mode is used to change the mode of the controller. If the controller is already in the required mode the following message appears: The controller at seg:bus:dev:funcis already in HBA|RAID mode.

  • Page 132: Determining The Driver Id And Ctrl Id

    To change the mode of the controller use saupdate set_mode <controller> <hba | raid> [-f]. NOTE: A system reset or a reconnect-r is required after changing from HBA to RAID mode. An alert message about the possible data loss is displayed when a mode change command is issued.

  • Page 133: Deleting A Logical Drive

    To select the Raid Configurations section and select the RAID type for the logical drive, press Tab. To select the Spare section and assign spare disks, as needed, press Tab. To create the logical drive, press Enter. A summary of your choices appears. To save the configuration, press F8.

  • Page 134: Viewing Raid Advanced Pack License Keys

    NOTE: Unified UEFI Forum, Inc. defines the specification used to implement UEFI. POSSE is an HP extension to UEFI, which provides a common user interface architecture to better serve HP customers, service, and manufacturing. UEFI consolidates boot utilities similar to those found in PA-RISC based servers, such as the BCH, and platform firmware into a single platform firmware.
  • Page 135 Table 42 UEFI shell commands UEFI shell command Definition Displays the UEFI Shell command list or verbose command help alias Displays, creates, or deletes UEFI Shell aliases attrib Displays or changes the attributes of files or directories autoboot Set/View autoboot timeout and retries bcfg Display/Modify the driver/boot configuration boottest...
  • Page 136 Table 42 UEFI shell commands (continued) UEFI shell command Definition help Displays the UEFI Shell command list or verbose command help hexedit Full screen hex editor Executes commands in specified conditions ifconfig Modify the default IP address of UEFI network stack info Display hardware information input...

  • Page 137: Drive Paths In Uefi

    Table 42 UEFI shell commands (continued) UEFI shell command Definition stall Stalls the processor for the specified number of microseconds tapeboot Boot from tape tftp Perform TFTP operation time Displays or changes the current system time timezone Displays or sets time zone information touch Updates filename timestamp with current system date and time type...

  • Page 138: Using The Boot Maintenance Manager

    NOTE: Everything after "Scsi" or "SAS" in the output can vary because each SAS drive/partition is unique. Using the boot maintenance manager This menu enables you to change various boot options. The Boot Maintenance Manager Contains the following submenus: Boot Options Driver Options Console Options Boot From File...

  • Page 139: Add Boot Option

    Add boot option Use this option to add items to the Boot Options list. To add a boot option: Select a boot device type. Using the boot maintenance manager 139...

  • Page 140: Delete Boot Option

    File Explorer menu to locate the correct boot device. NOTE: File Explorer will load with the appropriate devices for the selected boot device. Delete boot option Use this option to remove boot options from the Boot Options list. NOTE: This does not delete any files, applications or drivers from your server. To remove items from the boot list: Press spacebar to toggle the checkbox for each boot options that you want to delete.

  • Page 141: Driver Options

    To change the boot order: Select an item on the boot order list. Using the + and - keys, move the selection to the desired position in the book order list. Press Enter when the item is in the desired position. Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager.

  • Page 142: Delete Driver Option

    Select Add Driver Using File. Use the File Explorer menu to locate the correct driver. Delete driver option Use this option to remove driver options. NOTE: This does not delete any files, applications or drivers from your server. To remove driver options: Press spacebar to toggle the checkbox for each driver that you want to delete.

  • Page 143: Console Options

    Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager. Console options The Console Options menu is not currently supported. Use the conconfig command from the UEFI Shell to set console options. Boot from file Use this option to manually run a specific application or driver.

  • Page 144: Set Time Out Value

    Set time out value Use this option to set the amount of time the server pauses before attempting to launch the first item in the Boot Options list. Interrupting the timeout during the countdown stops the Boot Manager from loading any boot options automatically.
  • Page 145 Access to the iLO MP can be restricted by user accounts. User accounts are password protected and provide a specific level of access to the server and MP commands. For more information regarding the iLO MP, see the HP Integrity iLO 3 Operations Guide. http://www.hp.com/go/integrity_servers-docs...

  • Page 146: Index

    HP-UX, add, add OpenVMS, delete, booting driver boot order, from file, dual-core processing HP-UX (LVM maintenance mode), overview, HP-UX (UEFI boot manager), dual-core processor see processor HP-UX (UEFI Shell), HP-UX in single-server mode, OpenVMS (UEFI boot manager), EFI see UEFI...
  • Page 147 LVM maintenance mode, rules and guidelines, booting in single-user mode, supported DIMM sizes, shutting down, MP see iLO 3 MP standard boot, HP-UX Ignite, HPSUM see HP Smart Update Manager overview, NEBS iLO 3 certification, physical presence button, chassis ground, reset,...
  • Page 148 LEDs, troubleshooting, power supply backplane, shutting down power supply blank, HP-UX, powering down, OpenVMS, powering off, SID, 1 15 powering off the server, spare parts list, manually, standby power, using the iLO 3 MP PC command,...
  • Page 149 EFI menu not available, entry points, environment, error logs, event logs, fault management, firmware, HP Support Center, I/O, I/O subsystem, iLO 3 , intermittent issues, LEDs, LO 3 MP event logs, memory, online supprt, operating system,...

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