Technical Service - Custom Audio Electronics KUBE II Scanner User Manual

10 TECHNICAL SERVICE

In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
XXXXXXXXXXXXXX
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.3)
2
SCODE <code>
DCODE <code>
FCODE <code>
UCODE <code>
DCODE <code>
PRINTER SETTINGS
PRINTER TYPE .........................................KUBE SCAN 84MM
PRINTING HEAD TYPE .............................SHEC T80
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release
Rx
FW
KUBEII SCANNER
- rel 1.00
- rel 1.00
- rel 1.00
- rel 1.00
- rel 1.00
3
support@custom.it support@custom.it
Customer Service Department Customer Service Department
Send an e-mail to the Technical Service,
with the data collected
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