Custom Audio Electronics K3 User Manual
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Custom Audio Electronics K3 User Manual

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USER MANUAL
K3
CUSTOM S.p.A.

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Summary of Contents for Custom Audio Electronics K3

  • Page 1 USER MANUAL CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000002700 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 ALIGNMENT ..............75 7.1 Enable alignment .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURA DESCRIZIONE K3 base coniguration K3 STD K3 DSP K3 with display K3 Wi-Fi K3 with Wi-Fi board K3 BT K3 with Bluetooth board K3 HS High speed K3 K3 HS LF High speed K3 Linerfree...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove all the box contents (see following igures) being careful not to damage the packing material so that it may be  re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service. 1.

  • Page 14: Device Components: External Views

    13. RS232 serial interface port 14. USB interface port 15. Ethernet interface port 16. Cash drawer port 17. Customer display (only for K3 DSP) 18. Wi-Fi or Bluetooth board (only for K3 Wi-Fi or K3 BT) 13 14 15 12...

  • Page 15: Device Components: Internal Views

    3.3 Device components: internal views 1. System with three sensors for detecting black mark or hole on the non-thermal side of the paper (optional) 2. Sensor for paper and black mark detection 3. Sensor for cover open 4. Mobile sensor for detecting black mark or hole on the thermal side of the paper (optional) 5.

  • Page 16: Product Label

    3.4 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 17: Key Functions: Power Up

    3.5 Key functions: power up K3 STD, K3 DSP, K3 BT, K3 HS, K3 HS LF POWER UP Hold down Hold down print perform the SETUP report FONT TEST Fast push Fast push Enter the skip the SETUP procedure SETUP PROCEDURE...
  • Page 18 K3 Wi-Fi POWER UP Hold down Hold down print perform the SETUP report FONT TEST Fast push Fast push Enter the Enter the SMARTCONFIG mode SETUP PROCEDURE Fast push Fast push modify next selected parameter parameter...

  • Page 19: Key Functions: Standby

    3.6 Key functions: standby STANDBY Fast push Fast push Advance the paper (preset length) Is the parameter “Black mark position” set on “Disabled”? (see chapter Print a Perform ticket demo ticket alignment...

  • Page 20: Status Messages

    3.7 Status messages The Status LED indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION DEVICE OFF BLUE DEVICE ON: NO ERROR NOTIFICATION STATUS RECEIVE DATA RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) BLUE...

  • Page 21: Installation

    4 INSTALLATION 4.1 Wall mounting The device is equipped with a double vertical mounting capability of the machine: • Setup 1: Three threaded holes for mounting with M4 screws • Setup 2: Three slots for mounting on pins. Both arrangements are placed at the bottom of the machine (see igure below). The dimensions shown in the image are  expressed in millimetres. Detail A Ø4 184.5...
  • Page 22 Guidelines for wall mounting with M4 screws Drill holes in the ixing panel using the measurements shown on the previous page. Pay attention to the length of the screws used. The screw length (L) will be calculated accord- max 6 ing to the thickness of the panel (SP) on which the device is ixed, as follows L ≤ 6 mm + SP For example, if panel thickness is 10 mm (SP = 10 mm), the max screw length will be 16 mm.
  • Page 23 Mounting Press the release button and Press the service button C remove the front cover. to open the device cover D. Turn the device upside down and unscrew the 2 fixing Pull the lower part of the side E. screws A. Remove the base B of the device by pulling it Rotate the rear to release it from out from the seats in the direction shown.
  • Page 24 Remove the glue from the low paper sensor cable with a screwdriver, being careful not to damage the cable. Rotate the selector that adjusts the load on the return spring for the cover in position G by using a coin. Pull the lower part of the side F.
  • Page 25 Place the low paper sensor in the mounting position P2 Turn down the side F to lock the other and screw the fixing screw. pins in its seats on the frame. Tilt the side F and insert the pin into its seat on the frame.
  • Page 26 Close the device cover. Reassemble the front cover. Turn the device upside down and insert the base B of the device into the seats in the direction shown. Screw Fix the device to the wall. the 2 fixing screws A.

  • Page 27: Connections

    4.2 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. VIn 24Vdc Correctly insert the power supply connector with the flat Power Supply cable side upwards (included) Ethernet Ethernet CrossOver standard standard cable cable (pin-to-pin) Power supply...

  • Page 28: Pinout

    4.3 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND The following igure shows the connector pinout of power supply cable: Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity. USB INTERFACE Female USB type B connector 1 USB0-VBUS (in) 2 D0 - (in/out)
  • Page 29 RS232 SERIAL INTERFACE Female DB9 connector 1 DTR 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 DSR 5 GND 6 DTR When +VRS232, device is power on 7 CTS 8 RTS...
  • Page 30 ETHERNET INTERFACE Female RJ45 connector 1 TPOUT + 2 TPOUT - 3 TPIN + 4 GND 5 GND 6 TPIN - 7 n.c 8 n.c 9 +3.3 V 10 LED-LAN 11 +3.3 V 12 LED-LNK 13 Shield 14 Shield The functionality of two LEDs are speciied in following tables: FUNCTION LED-LNK Link (yellow color): the LED lights up when a connection is active.
  • Page 31 DRAWER CONNECTOR Female RJ12 connector 1 GND 2 SOL1 (out) Drawer 1 command (open collector) 3 CASS (in) Drawer status 4 +24 Vdc 5 SOl2 (out) Drawer 2 command (open collector) 6 GND Use an adapter cable RJ12-Jack to connect the device to a cash drawer. Refer to the picture below for the connector pin signals +24Vdc CASH...

  • Page 32: Driver And Sdk

    4.4 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run Driver for Windows 8 (32/64 bit) and type-in the path where the SW Windows...

  • Page 33: Operation

    5 OPERATION 5.1 Opening the cover Automatic Manual OPEN SERVICE The cover-opening mechanism is automatically Press and hold the OPEN button triggered as soon as the roll runs out in order to to open the device cover. prompt the user to replace it. Or in case of anomalies The indicator shows the state “Paper end”.

  • Page 34: Adjusting The Alignment Sensor (Optional)

    5.2 Adjusting the alignment sensor (optional) The device can be optionally equipped with a mobile sensor for the detection of the alignment black mark placed on the thermal side of paper as shown below. The device user will need to manually move this mobile sensor according to the position of the black mark on the paper. To use this sensor for black mark detection, you must set the “Black mark position”...
  • Page 35 To adjust the mobile sensor position according to the black mark position on paper, open the device cover (see paragraph 5.1) and move the sensor to the desired position using a small screwdriver or a pointed object. ATTENTION: To avoid damaging the sensor, use the plastic tabs as foothold for the screwdriver to push the sensor in the desired position.

  • Page 36: Adjusting The Paper Width (Optional)

    5.3 Adjusting the paper width (optional) The device can be optionally equipped with an adapter for the regulation of paper width to use. To adjust the paper width, proceed as follows. 58mm Open the device cover Open the device cover (see paragraph 5.1).

  • Page 37: Switch The Device On/Off

    5.4 Switch the device ON/OFF IN DC 24V Power supply cable (included) VIn 24Vdc Connect the power adapter (supplied) to the device and the mains outlet. Use the type of electrical power supply indicated on the label. ON/OFF Switch device On pressing key ON/OFF, The indicator lights are switched on and the device is ready. Switch device Off pressing key ON/OFF.

  • Page 38: Loading The Paper Roll

    5.5 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover and, Open the device cover and if necessary, adjust the paper width if necessary, adjust the paper width (see paragraph...

  • Page 39: Loading The Fan-Fold

    5.6 Loading the Fan-fold To load the Fan-fold proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover (see paragraph 5.1) and insert the Fan-fold through the input slot, Open the device cover (see paragraph 5.1) and insert the Fan-fold through the input slot, located on the back of the device.
  • Page 40 5.7 Pairing with Bluetooth devices K3 BT The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part softwa- re) or from a mobile device Android, iOS and Windows Phone after installing the application “CustomPrint”, downloadable from the download section of www.custom.biz site.
  • Page 41 “Pairing” = Disabled << Device and Printer Bluetooth Devices Search Devices and Printer Add a device Add a device Add a printer Select a device to add to this computer Windows will continue to look for new devices and display them here. No items match your search.
  • Page 42 Mac OS Add a device P/N: <product code> R<n> This device has been successfully added to this computer Windows is now checking for drivers and will install them if necessary. You may need to wiait for this to finish before your device is ready to use.
  • Page 43 “Pairing” = Enabled Bluetooth Search Devices Pair <dievice_BT ADDRESS> Pairnig falled Bluetooth On Turn Bluetooth Off Now discoverable as <Bluetooth> Advanced... Show Bluetooth in menu bar If parameter “Pairing” of the printer is set to If parameter “Pairing” of the printer is set to On the PC status bar click the Bluetooth icon.
  • Page 44 Linux Bluetooth Search Devices <device_BT ADDRESS> P/N: <product code> R<n> Connected Bluetooth On Turn Bluetooth Off S/N: <serial number> Now discoverable as <Bluetooth> <rating> Write down the 16-digit serial number indicated Write down the 16-digit serial number indicated Advanced... Show Bluetooth in menu bar on the label of the printer (see paragraph 3.4).
  • Page 45 “Pairing” = Disabled Bluetooth Devices Adapter Device View help Search Setup... <device_BT ADDRESS> Connect To: Unknown <xx:xx:xx:xx:xx:xx> Serial Port ISend a File... Browse Device... Pair Trust Setup... Rename device... Remove... Disconnect In the dropdown menu, click the “Pair” key. In the dropdown menu, click the “Pair” key. On the PC status bar click the If the parameter “Pairing”...
  • Page 46 Android NOTE: Once that has occured the pairing between the host and printer, this remains active even in the event of switching of, interruption of communication, etc. P/N: <product code> R<n> S/N: <serial number> <rating> Write down the 16-digit serial number indicated Write down the 16-digit serial number indicated on the label of the printer (see paragraph...
  • Page 47 Bluetooth Available devices <Bluetooth device> <Bluetooth device> Press the “Settings” icon on your <device_BT ADDRESS> Android device. Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Bluetooth paring request To pair with: <device_BT ADDRESS> Press the “Bluetooth” icon. Type the device’s required PIN 1234 _________________________________...
  • Page 48 P/N: <product code> R<n> Bluetooth S/N: <serial number> Paired deviceas <rating> <device_BT ADDRESS> Available devices Write down the 16-digit serial number indicated Write down the 16-digit serial number indicated on the label of the printer (see paragraph 3.4). on the label of the printer (see paragraph 3.3). <Bluetooth device>...
  • Page 49 Setting Bluetooth Bluetooth OTHER DIVICE <Bluetooth device> <device_ BT ADDRESS> Press the “Settings” icon, on your iOS device. Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Enter PIN Cancel <device_BT ADDRESS> Pair Press the “Bluetooth” icon. 1234 Setting Bluetooth Bluetooth...
  • Page 50 Windows Phone P/N: <product code> R<n> Setting Bluetooth Bluetooth S/N: <serial number> <rating> MY DIVICE <device_BT ADDRESS> connect Write down the 16-digit serial number indicated OTHER DIVICE Write down the 16-digit serial number indicated on the label of the printer (see paragraph 3.4).
  • Page 51 IMPOSTAZIONI Bluetooth Stato Sì <dispositivo Bluetooth> tocca per associare <dispositivo_BT ADDRESS> Press the “Settings” icon tocca per associare on the Windows device. avanzate Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Sto associando <dispositivo_BT ADDRESS> Scrivi PIN per collegarti Press the “Bluetooth”...
  • Page 52 IMPOSTAZIONI Bluetooth Stato Sì <dispositivo_BT ADDRESS> associato <dispositivo Bluetooth> tocca per associare avanzate Once pairing is completed, do not turn off Bluetooth communication. Otherwise, communication will be interrupted. NOTE: To print with a Windows Phone device you need to install the application “Custom Print” available in the download area of the site www.custom.biz.
  • Page 53 5.8 Wi-Fi pairing with mobile devices K3 Wi-Fi ON/OFF Turn on the device by pressing the ON/OFF key (see paragraph 5.4). Turn on the device by pressing the ON/OFF key (see previous paragraphs). Wireless......: Wi-Fi SSID ........: <name> Password......: <password>...

  • Page 55: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINTER SETUP ON/OFF Turn on the device by pressing the ON/OFF key Turn on the device by pressing the ON/OFF key (see paragraph 5.4). (see previous paragraphs). The device prints the report with parameters for printer settings.
  • Page 56 The following igures shows the device setup reports. The shown values for parameters are sample values; for a detailed  description of the device operating parameters see the following paragraphs. K3 STD, K3 DSP, K3 HS, K3 HS LF DEVICE NAME AND <device name> FIRMWARE MODULES SCODE <code> rel 1.00 DCODE <code> rel 1.00 RELEASE FCODE <code> rel 1.00 PRINTER SETTINGS 1 ••••••••...
  • Page 57 K3 Wi-Fi DEVICE NAME AND <device name> FIRMWARE MODULES SCODE <code> rel 1.00 DCODE <code> rel 1.00 RELEASE FCODE <code> rel 1.00 PRINTER SETTINGS 1 «••••••••» 576 PRINTING HEAD ---------------------------------------------------------------------------- STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........<device model> Wi-Fi Module .........<Wi-Fi module>...
  • Page 58 K3 BT DEVICE NAME AND <device name> FIRMWARE MODULES SCODE <code> rel 1.00 DCODE <code> rel 1.00 RELEASE FCODE <code> rel 1.00 PRINTER SETTINGS 1 •••••••• 576 PRINTHEAD ---------------------------------------------------------------------------- STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........<device model> Wi-Fi Module .........<Wi-Fi module>...

  • Page 59: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows: Connect the device to a PC directly (see paragraph 4.2), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 60 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 61: Coniguration By Ile

    6.3 Coniguration by ile The setup parameters can be set by editing the “Setup.ini” ile stored on the Flash Drive of the device. Proceed as follows: Enter setup Enter the coniguration procedure Enter the configuration procedure by keys (see paragraph 6.1) by keys (see paragraph 6.1) or by software (see paragraph 6.2). or by software (see paragraph 6.2). Plug the device to a Personal Computer via USB.
  • Page 62 The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into  some sections (indicated between square brackets). For each parameter, you ind the parameter name followed by the  value currently set and then the available values listed with a reference number. The reference number marked with the symbol ‘ * ’ is the default one (see igure). Value set Section [PRINT] Parameter name Speed / Quality = 2 0 = High Quality // * 1 = Normal 2 = High Speed Availables values 3 = Grey Scale...

  • Page 63: Printhead Status

    6.4 Printhead status The device performs the printhead operating status when printing the setup report. The total number of dots is reported Are indicated the total dots number of the printhead and their status (see igure below).  DCODE: <code> rel 1.00 N. totale dot testina PRINTER SETTINGS 1 •••••••• 576 -------------------------------------------------------------------------- PRINTHEAD WORKING GOOD! Printhead status, no damaged PRINTER TYPE .......

  • Page 64: Device Status

    HEAD VOLTAGE HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power-ups made PAPER PRINTED centimetres of paper printed CUT COUNTER number of cuts performed NOTES* : Only for K3 Wi-Fi and K3 BT models.

  • Page 65: Communication Parameters

    6.6 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 9600 57600 19200 115200 38400 Parameter valid only with serial interface. RS232 DATA LENGTH Number of bit used for characters encoding: 7 bits/car 8 bits/car Parameter valid only with serial interface.
  • Page 66 TCP PRINTER PORT This parameter sets the TCP port number. This parameter is not printed on setup report and it is modiiable only during setup pro- cedure by ile (see paragraph 6.3). This is the number, provided by the constructor, that identiies the device; this number  MAC ADDRESS ETHERNET is univocal. This parameter is not modiiable by setup. WIRELESS Activation of the Bluetooth or Wi-Fi communication: Wi-Fi Bluetooth Printer identiier.  PRINTER ID The parameter is printed only for K3 BT model.
  • Page 67 IP address of Wi-Fi; this parameter is assigned by the network administrator. SSID This parameter can’t be modiied by setup. This is the number, provided by the constructor, that identiies the device; this number is  PASSWORD univocal. This parameter can’t be modiied by setup. The parameter is printed only for K3 BT model. Wi-Fi inactivity timeout (default 300 seconds). TPC TIMEOUT (x 10 sec) This is the number, provided by the constructor, that identiies the device; this number is  MAC ADDRESS Wi-Fi univocal.

  • Page 68: Operating Parameters

    6.7 Operating parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS PRINT MODE Printing mode: Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees CHARS / INCH Font selection: A = 11 cpi, B = 15 cpi...
  • Page 69 Setting of printing speed and printing quality: SPEED / QUALITY Normal High Quality High Speed Gray scale PRINT WIDTH Width of printing area: 50mm [58 PaperW] 54mm [60 PaperW] 72mm[ 80 PaperW] PAPER THRESHOLD Threshold value (in percent) for the recognition of the presence of paper by the paper presence sensor: Sets the behavior of the cutter when the total cut command 0x1B 0x69 (ESC i) is sent: TOTAL CUT...
  • Page 70 Reduction value of line spacing (vertical distance between the base line of a row and the LINE SPACE REDUCTION next one). Recommended to reduce paper consumption. Disabled Reduction value for the distance of paper feed. Recommended to reduce paper con- LINE FEED REDUCTION sumption.

  • Page 71: Alignment Parameters

    6.8 Alignment parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. BLACK MARK Position of the alignment black mark and choice of appropriate black mark sensor: POSITION Disabled the black mark alignment is not performed Top = the black mark position is detected by the upper sensors aimed to the non-thermal side of the paper (relection) Bottom =...
  • Page 72 “Black mark distance” is the minimum distance (in millimetres) between the upper edge BLACK MARK DISTANCE of ticket and the black mark (see chapter If the “Black mark position” parameter is set to “Disabled”, this parameter has no efect  on the device coniguration and is not printed on the setup report. The numeric value of the distance is made up with the following four parameters for the setting of three digits (two for the integer part of the number, one for the decimal part and of the sign): Sign setting:...

  • Page 73: Hexadecimal Dump

    6.9 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 75: Alignment

    7 ALIGNMENT Device is provided with sensors for the use of alignment black mark in order to handle: roll of tickets with pre-printed ields and a ixed length; • Fan-fold of tickets with pre-printed ields and a ixed length. • The black mark alignment may be formed by • black mark printed on paper (see paragraph 9.5); • hole between two tickets (see paragraph 9.5);...

  • Page 76: Enable Alignment

    7.1 Enable alignment Device is provided with one, two or three sensors for alignment, placed as follows: one ixed sensor aimed to the thermal side of the paper. • • one mobile sensor (optional) aimed to the thermal side of the paper. • a system with three sensors (optional) aimed to the non-thermal side of the paper. To guarantee the alignment, it is necessary to correctly choose the sensor to use for the black mark detection depending on the type of balck mark and its location on the ticket.
  • Page 77 Paper with black mark on the thermal side In the standard model the detection of black mark and paper In the model with mobile sensor (optional) detecting the presence is performed by the ixed sensor. presence  of  paper  is  executed  by  the  ixed  sensor  while  the black mark detection is performed by the mobile sensor. direction direction of paper...
  • Page 78 Paper with black mark on the non-thermal Tickets with hole This coniguration requires the system with three sensors  The black mark can be placed in one of three zones shown. This coniguration requires the system with three sensors  (optional). (optional). SENSORS 2 SENSOR 2 (OPTIONAL) (OPTIONAL) direction direction of paper of paper feed feed SENSOR 1 NON-THERMAL NON-THERMAL...

  • Page 79: Calibration

    7.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the “Black Mark Position” parameter is set to a value other than “Disabled”...
  • Page 80 The following igure shows an example of paper with holes: the outgoing voltage is constant while passing the paper between  two holes and presents a variation at each hole. In this case, the optimal value for the “Black Mark Threshold” parameter is placed about half of the variation. NON-THERMAL SIDE “Black mark threshold” Peak THERMAL SIDE...
  • Page 81 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black Mark Threshold”...

  • Page 82: Alignment Parameters

    7.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black mark distance”. Referring to the front of the black mark, the value of “Black mark distance” value varies from 0mm minimum and 99.9 mm maximum. If the “Black mark distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment Alignment point:...
  • Page 83 The following igure shows a section of the device with the paper path and the distances (in millimetres) between the align- ment sensor, the print head and the cutter (cutting line).
  • Page 84 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the “Black Mark  Distance” parameter (see paragraph 6.8). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black mark distance sign Black mark distance [mm x 10] Black mark distance [mm x 1] Black mark distance [mm x .1]...

  • Page 85: Printing Area

    7.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-black mark distance.

  • Page 87: Maintenance

    8 MAINTENANCE 8.1 Autocutter paper jam FEED OPEN Rotate the gear in the direction with no resistance until the autocutter does not return to its inital position. Press the FEED key and the OPEN key simultaneously to try to unlock the autocutter. If the autocutter did not unlock press the release button and remove the front cover.
  • Page 88 FEED Press the FEED key to verify the proper Reassemble the cover removed previously. functioning of the device. If the problem persists, please contact the customer service. Connect the power supply and switch the device ON.

  • Page 89: Planning Of Cleaning Operations

    Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Chassis Use compressed air or a soft cloth Display Use compressed air or a soft cloth NOTE: (1) : Only for K3 DSP.

  • Page 90: Cleaning

    8.3 Cleaning For periodic cleaning of the device, see the instructions below Sensors Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1). open the device cover (see paragraph 5.1). ATTENTION: Do not use alcohol, solvents, or hard brushes.
  • Page 91 Paper path Printhead Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1). open the device cover (see paragraph 5.1).
  • Page 92 Platen roller Chassis Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1). open the device cover (see paragraph 5.1). Disconnect the power supply cable. ISOPROPYL ALCOHOL ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine.
  • Page 93 Autocutter Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1). open the device cover (see paragraph 5.1). Press the release button and remove the front cover. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine.
  • Page 94 Display (K3 DSP) Disconnect the power supply cable. Reassemble the cover removed previously. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air.

  • Page 95: Firmware Upgrade

    8.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 96 LOAD SAVE PORT EXTRA HELP From Device From File Select a con guration le as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 97: Specifications

    9 SPECIFICATIONS 9.1 Hardware speciications GENERALS Head temperature, paper presence, detection of black mark, Sensors cover open, low paper, adjustable detection of black mark (optional), detection of black mark on non-thermal side (optional) Emulations CUSTOM/POS Windows XP VISTA (32/64 bit) Windows 7 (32/64 bit) Windows 8 (32/64 bit) Windows 8.1 (32/64 bit)
  • Page 98 K3 DSP Grey Scale = 120 mm/s High Speed = 400 mm/s K3 HS Normal = 220 mm/s K3 HS LF High Quality = 150 mm/s Grey Scale = 120 mm/s PAPER Thermal rolls, heat-sensitive side on outside of roll...
  • Page 99 2 mm (+1 mm) Paper end Not attached to roll core Core type Cardboard or plastic LINER-FREE LABELS (K3 HS LF) Tipo di carta Liner-free thermal paper rolls, heat-sensitive side on outside of roll Paper width 80 mm ± 0.5 mm Paper width 58 mm, 60 mm ±...
  • Page 100 PRINTER ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (optional external power supply) Medium consumption Typical. consumption 1.5 A Standby consumption 0.1 A ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000071 Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz Output 24 V, 2.5 A Power...

  • Page 101: Character Speciications

    9.2 Character speciications K3 STD, K3 Wi-Fi, K3 BT, K3 DSP Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / second 3733 5133 6650 Lines / second Characters (L x H mm)-Normal 2.25 x 3 1.625 x 3...

  • Page 102: Device Dimensions

    9.3 Device dimensions K3 STD, K3 Wi-Fi, K3 BT, K3 HS, K3 HS LF Length 206 mm 140 mm (with cover closed) Height 255 mm (with cover open) Width 148 mm Weight 1970 g (without paper roll) All the dimensions shown in following igures are in millimetres.
  • Page 103 K3 DSP Length 230.3 mm 140 mm (with cover closed) Height 255 mm (with cover open) Width 148 mm Weight 2100 g (without paper roll) All the dimensions shown in following igures are in millimetres. 230.3...

  • Page 104: Power Supply And Power Cord Dimensions

    9.4 Power supply and power cord dimensions The following table shows the dimensions of the power supply and power cord supplied with the device: POWER CORD code 26100000000311 Length 2000 mm POWER SUPPLY code 963GE020000071 Length 130 mm Height 36 mm Width 57 mm NOTE: All the dimensions shown in following igures are in millimetres.
  • Page 105 POWER SUPPLY code 963GE020000071 AC INLET DC OUTPUT WIRE 30 ± 5 130 ± 1 1500 n.c. +24V...

  • Page 106: Paper Speciication

    9.5 Paper speciication All the dimensions shown in following igures are in millimetres. Paper with black mark for ixed sensor The following image shows the placement of the black mark on the thermal side of the paper. For more information about the use of paper with black mark see chapter Line of tear off Cutting line...
  • Page 107 The following image shows the placement of the black mark on the non-thermal side of the paper. The black mark can be placed either in the position P1 or P2 (paper width 58 mm or 60 mm) or even as a P3 (paper width 80 mm).
  • Page 108 Paper with black mark for mobile sensor The following image shows the placement of the black mark on the thermal side of the paper. The black mark can be placed anywhere on the whole width of the paper. For more information about the use of paper with black mark see chapter PAPER WIDTH 58, 60, 80 mm NOTE:...
  • Page 109 Fan-fold paper with hole The following image shows the placement of the hole on the paper by referring to the thermal side. To manage tickets with hole, set the parameter “Black mark Position” to “Transparence” (see paragraph 6.8). For more information about the use of paper with black mark see chapter min 3 PAPER WIDTH 80 mm...

  • Page 110: Character Sets In Custom/Pos Emulation

    9.6 Character sets in CUSTOM/POS emulation The printer has 3 internal fonts with a width of 11, 15, 20 cpi, which can be associated with one of the coding tables stored on the device. To know the coding tables actually stored on the device, print the font test (see paragraph 3.5).
  • Page 111 <CodeTable> Character Tables WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci PC1118 - Lithuanian on request...

  • Page 113: Consumables

    10 CONSUMABLES The following table shows the list of available consumables for device. 67300000000406 THERMAL PAPER ROLL weight = 55 g/m width = 80 mm Ø external = 90 mm Ø core = 25 mm 67300000000009 THERMAL PAPER ROLL weight = 60 g/m width = 80 mm Ø...

  • Page 115: Accessories

    11 ACCESSORIES The following table shows the list of available accessories for device. K3 STD, K3 Wi-Fi, K3 BT, K3 DSP 963GE020000071 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.1) 21400000000193 PAPER WIDTH ADAPTER...
  • Page 116 K3 HS, K3 HS LF 963GE020000071 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.1) 21400000000193 PAPER WIDTH ADAPTER for 58 mm and 60 mm paper width 976HM010000001 Wi-Fi / BLUETOOTH MODULE...

  • Page 117: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.4).
  • Page 120 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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