Custom Audio Electronics KUBE II User Manual
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Custom Audio Electronics KUBE II User Manual

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USER MANUAL
KUBE II
CUSTOM S.p.A.

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Summary of Contents for Custom Audio Electronics KUBE II

  • Page 1 USER MANUAL KUBE II CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 4 FCC STATEMENT (FEDERAL COMMUNICATIONS COMMIS- SIONS). This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: •  The devices may not cause harmful interference. •  The devices must accept any interfer- ence received, including interference that may cause undesired operation.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000001000...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 1.1 Document structure .
  • Page 8 7 SPECIFICATION ............. 49 7.1 ...

  • Page 9: Introduction

    1 INTRODUCTION 1.1 Document structure This document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 ...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.

  • Page 12: Device Components

    2.2 Device components External view 1. Paper compartment 2. Paper out with serrated blade 3. Opening levers 4. Status LED 5. FEED key 6. ON/OFF key 7. RS232 serial port 8. USB port 9. Drawer port 10. Power supply port...
  • Page 13 Internal view 1. Sensor for cover open 2. Sensor for paper in presence / Sensor for black mark 3. Temperature sensor for the printhead 4. Sensor for detecting low paper...

  • Page 14: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.4 Key functions: power up POWER UP ON/OFF ON/OFF Hold Fast Hold down push down printing printing SETUP report FONT TEST ON/OFF ON/OFF Fast Fast push push skip the enter the SETUP MODE SETUP mode ON/OFF ON/OFF Fast Fast push push modify next...

  • Page 16: Key Functions: Standby

    2.5 Key functions: standby STANDBY ON/OFF ON/OFF Fast Fast push push Advance the paper printing (preset length) demo ticket ON/OFF Fast push Is the “Notch Alignment” parameter set on “Disabled”? (see Setup) perform the ticket alignment action required...

  • Page 17: Status Messages

    2.6 Status messages The Status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION PRINTER OFF GREEN PRINTER ON: NO ERROR RECEIVE DATA RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) GREEN COMMUNICATION...

  • Page 19: Installation

    3 INSTALLATION 3.1 Wall mounting The device is provided with two slots for the mounting of the machine on pins. The slots are placed at the bottom of the machine (see following igure). The dimensions shown in the image are in millimetres. Detail A Ø3.2 2 x M3 Attach two pins to the wall using the measurements shown above. The dimensions of the ixing pins are provided below.  The dimensions shown in the image are in millimetres.
  • Page 20 Mounting To use the device in vertical position proceed as follows. Unscrew the fixing screw While holding the point A, put pressure at point B and remove the low paper sensor board. by pushing the left carter in the direction indicated. Unscrew the fixing screw Place the low paper sensor board and remove the left side.
  • Page 21 Fix the sensor board using Reassemble the left carter removed previously the fixing screw removed previously. sliding it in the direction indicated. Reassemble the left side Remove the two adhesive foots by levering removed previously . with a small screwdriver as shown.
  • Page 22 Fix the device to the wall.

  • Page 23: Connections

    3.2 Connections The following igure shows the possible connections for the device. RS232 VIn 24Vdc RS232 Vin 24 Vdc Standard Standard serial cable USB cable Power Supply cable (included) Cash drawer Power supply ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: If RS232 and USB connectors are inserted, communication port is USB.

  • Page 24: Pinout

    3.3 Pinout POWER SUPPLY Tripolar female connector 1 +24 Vdc 2 GND 3 GND 4 Frame GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Tripolar male connector n.c. +24 V Power supply cable USB INTERFACE Female USB type B connector 1 USB-PLUG (in) 2 D0 -...

  • Page 25: Serial Interface

    SERIAL INTERFACE Female DB9 connector 1 DTR (out) When “1”, device is fed 2 TX (out) During transmission, oscillates between “0” and “1” depending on data 3 RX (in) During reception, oscillates between “0” and “1” depending on data 4 n.c. 5 GND 6 DTR (out)

  • Page 26: Drawer Connector

    DRAWER CONNECTOR Female RJ12 connector 1 GND 2 SOL-EN (out) Drawer 1 command (open collector) 3 CASS (in) Drawer status 4 +24 Vdc 5 n.c. 6 GND NOTES: The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector PIN 4 PIN 2 DRAWER 1...

  • Page 27: Driver And Sdk

    3.4 Driver and SDK The drivers are available for the following operating systems: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run Driver for Windows 7 (32/64bit) and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 29: Operation

    4 OPERATION 4.1 Opening the device Lift the opening levers and open the device cover. The indicator shows the state “Cover Open”.

  • Page 30: Switch The Device On/Off

    4.2 Switch the device ON/OFF For printing receipts with wide black zones, we recommend to replace the included power supply IN DC 24V with the optional power supply that provides a peak current higher for larger time intervals (see technical specification for power supplies codes).

  • Page 31: Loading The Paper Roll

    4.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Blade 80mm 82.5mm Place the roll in the paper compartment and pull out the paper for a few centimetres.

  • Page 33: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows. PRINTER SETUP FEED Press the FEED key. The device prints the report with parameters for printer settings. FEED ON/OFF Enter Skip setup setup FEED ON/OFF While pressing the FEED key, switch on the Press the FEED key to enter the configuration mode or device by pressing the ON/OFF key.

  • Page 34: Setup Report

    5.2 Setup report The following igures show the setup reports of the device. The shown values for parameters are sample values; for the  list and the description of device parameters see the following paragraphs. <device name> DEVICE NAME and SCODE <code> rel 2.20 FIRMWARE MODULES FCODE <code> rel 1.00 RELEASE PRINTER SETUP PRINTER TYPE ........<device model> PRINTING HEAD TYPE ......<head model> INTERFACE ..........USB/RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK...

  • Page 35: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE Present interface PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST...

  • Page 36: Printer Parameters

    5.4 Printer parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200 19200 2400...
  • Page 37 Numerical address code for the univocal identiication of the USB device (in case of more USB ADDRESS NUMBER than a USB device connected with the same PC): AUTOFEED Setting of the Carriage Return character: CR disabled = Carriage Return disabled CR enabled = Carriage Return enabled PRINT MODE Printing mode:...
  • Page 38 NOTCH DISTANCE “Notch Distance” is the minimum distance (in mm) between the upper edge of ticket and the notch. The numeric value of the distance is made up with the following three parameters for the setting of three digits (two for the integer part of the number and one for the decimal part): Setting the digit for tens: NOTCH DISTANCE [mm x 10] Setting the digit for units:...
  • Page 39 FONT TYPE Setting of the Font Type: International Enables the use of font tables to 256 characters Chinese GB18030 Enables the use of the Chinese extended font GB18030-2000 Korean PC949 Enables the use of the Korean extended font PC949 NOTES: When the Chinese and Korean font is enabled, the selection of the character code table is suspended (parameter “CODE TABLE”).

  • Page 40: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 41: Maintenance

    6 MAINTENANCE 6.1 Autocutter jam FEED FEED Press the FEED key. Press the FEED key to try to unlock the cutter. If the cutter did not unlock press slightly the left side of the cutter cover, so that it opens. Open the device cover (see par.
  • Page 42 If the problem persists, please contact the customer service. Reassemble the cover removed previously. NOTE: Remove possible scraps of paper along the path of the cutter using tweezers.

  • Page 43: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Cutter Use compressed air...

  • Page 44: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see the instructions below. Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see par. 4.1) open the device cover (see par. 4.1) ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes.
  • Page 45 Printhead Printing roller Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see par. 4.1) open the device cover (see par. 4.1) ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 46 Cutter Case Disconnect the power supply cable and Disconnect the power supply cable open the device cover (see par. 4.1) ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent To clean the device, ATTENTION:...

  • Page 47: Upgrade Irmware

    6.4 Upgrade irmware 9. Select the serial communication port (ex. COM1): Select the system communication port WARNING: During communication between PC/device Available port for the irmware update it is strictly forbidden to discon- COM1 COM2 Firmware rel.: None Printer type: None nect the communication cable or to remove the power Cancel COM3 supply of the devices not to endanger the proper func-...
  • Page 48 UPDATE VIA USB INTERFACE Select Printer <device1> <device2> ATTENTION: <device3> <device4> Only  during  the  irmware  update,  the  connection  be- <device5> tween PC and device must be direct, without the use of wireless HUB. Only  during  the  irmware  update,  do  not  connect  or  disconnect other USB devices.

  • Page 49: Specification

    7 SPECIFICATION 7.1 Hardware speciications GENERALS Paper presence / black mark, Sensors head temperature, cover open, low paper MTBF 108 350 hours Emulations CUSTOM/POS Windows XP VISTA (32/64bit) Windows 7 (32/64bit) Windows 8 (32/64bit) Windows 8.1 (32/64bit) Printing driver Opos Linux JavaPOS Android...
  • Page 50 Head life Abrasion resistance 100 Km (with recommended paper) Pulse durability 100 M (12.5% duty cycle) Printing width 76 mm, 80 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic Character fonts  ...
  • Page 51 Paper end Not attached to roll core Core type Cardboard or plastic CUTTER Paper cut Total or partial Estimated life 1 000 000 cuts DEVICE ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (external power supply) Medium consumption Standby consumption 0.08 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.961GE020000001 Power supply voltage from 100 Vac to 240 Vac...
  • Page 52 NOTES: (1) : Control board. (2) : Respecting the regular schedule of cleaning for the device components. (3) : Damages caused by scratches, ESD and electromigration are excluded. (4) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on). (5) : This speed is achieved in the following test conditions: parameter "Speed / Quality"...

  • Page 53: Character Speciications

    7.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Character / sec 2600 3352 4700 Lines / sec Characters (L x H mm)-Normal 2.25 x 3 1.75 x 3 1.25 x 3 NOTE: Theoretical values. (Printing width = 80 mm). 7.3 Speciications for Wi-Fi DONGLE Access Point Ethernet (optional) Wi-Fi ACCESS POINT EXTERNAL SPECIFICATIONS (cod.

  • Page 54: Device Dimensions

    7.4 Device dimensions Length 209 mm 152 mm (with cover closed) Height 254 mm (with cover open) Width 140 mm Weight 2300 g NOTES: Dimensions referred to devices without paper roll. All the dimensions shown in following igures are in millimetres.

  • Page 55: Power Supply Dimensions Cod. 961Ge020000001

    7.5 Power supply dimensions cod. 961GE020000001 Length 112 mm Height 27 mm Width 48 mm All the dimensions shown in following igures are in millimetres. AC INLET +24V DC OUTPUT WIRE...

  • Page 56: Power Supply Dimensions Cod. 963Ge020000003 (Optional)

    7.6 Power supply dimensions cod. 963GE020000003 (optional) Length 127 mm Height 35.5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres. AC INLET n.c. +24V DC OUTPUT WIRE...

  • Page 57: Paper Speciications

    7.7 Paper speciications Paper with black mark alignment The following image shows the placement of the black mark on the non-thermal side of paper. For more information about the use of paper with black mark see chapter 10. NOTE: All the dimensions shown in following igures are in millimetres. Manual tear off Cutting line Printing line min 10...

  • Page 58: Character Sets (Release Hw ≥ R6)

    7.8 Character sets (release HW ≥ R6) NOTE: To verify the HW release of the device consult the the data printed on the product label The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device.
  • Page 59 <CodeTable> Coding table WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian...

  • Page 61: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000406 THERMAL PAPER ROLL width = 80mm Ø external = 90mm Ø core = 25mm...

  • Page 63: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 961GE020000001 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 963GE020000003 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 976BG010000002 RIGHT AND LEFT SIDES KUBE color: black (see the paragraph 9.1) 26500000000356 USB CABLE TYPE AB Length = 1.8 m 972GU010000002 Wi-Fi DONGLE...

  • Page 64: Sides Replacement

    9.1 Sides replacement To replace the device side (right or left), proceed as follows: While holding the point A, put pressure at point B by pushing the carter in the direction indicated. Remove the printer side. Unscrew the fixing screw Assemble the new side and fix it for the printer side.
  • Page 65 Reassemble the carter sliding it in the direction indicated.

  • Page 67: Alignment

    10 ALIGNMENT Device is provided with a sensor for the use of alignment notch in order to handle roll of tickets with pre-printed ields and  a ixed length; The alignment notch may be formed by black mark printed on paper (see par.7.7). The alignment sensor assembled on the device is “relection” sensor: this kind of sensor emits a band of light and detects  the quantity of light relected to it. The presence of the notch is therefore detected by the amount of light that returns to the  sensor, considering that the light is relected by the white paper and absorbed by the black mark.  The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.

  • Page 68: Enable Alignment

    10.1 Enable alignment Device is provided with one mobile sensor facing the thermal side of paper. To guarantee the alignment, you must enable the parameter “Notch Alignment” during the Setup procedure (see chapter 5) SENSOR 1...
  • Page 69 Paper with black mark on the thermal side In the standard model the detection of black mark and paper presence is performed by the ixed sensor. SENSOR 1 direction of paper feed THERMAL SIDE...

  • Page 70: Calibration

    10.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “Notch Alignment” parameter is set to “Enabled”...
  • Page 71 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Notch Threshold” parameter is located about halfway between the peak value and the maximum value of the “noise”.

  • Page 72: Alignment Parameters

    10.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Notch Distance”. “Notch/Distance” value varies from 0mm minimum and 99.9 mm maximum. If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment Alignment point: point black mark front PRINTING DIRECTION positive values...
  • Page 73 The following igure shows a section of the device with the paper path and the distances between the alignment sensor,  the printing head and the cutter (cutting line), where: NOTE: The dimension shown in following igures are in millimetres. Distance between printing line and cutting line...
  • Page 74 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Dis- tance” parameter. (see par.5.4). For example, to set a notch distance of 15mm between the notch and the alignment point, the parameters must be set on the following values: Notch Distance Sign Notch Distance [mm x 10] Notch Distance [mm x 1] Notch Distance [mm x .1] The “Notch Distance” parameter, may be modiied as follows:...

  • Page 75: Printing Area

    10.4 Printing area In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-notch distance. The following igure shows an example of tickets with “Notch Distance” set to 0: Cutting Printing...

  • Page 77: Technical Service

    11 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: support@custom.it...
  • Page 80 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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