Transfer Call Directly To Voicemail; Transfer Call Not Accepted; Transfer A Call When A New Call Is Displaying; Place A Call On Hold And Dial A New Call - Cisco 7960G User Manual

Transfer Call Directly to Voicemail

1. Press the Transf soft key.
2. Dial extension 7000.
3. Press the # key to bypass the password.
4. Type in the transfer person's 4-digit extension.
5. Press the Transf soft key.
6. Hang up the phone.

Transfer Call Not Accepted

1. Press the Transf soft key.
2. Dial the number or office extension to which you want to transfer the call.
3. Transfer person answers phone.
4. Receiver announces the person.
5. Transfer person does not want to accept call.
6. Press the EndCall soft key, to disconnect from transfer receiver.
7. Press the Resume soft key to reconnect with original caller.
8. Receiver tells caller that the transfer person is unavailable and offers them voice mail.

Transfer a call when a New Call is Displaying

The screen will highlight the incoming call and show an Answer soft key. Voicemail will activate after 3
rings.
1. Use the Navigation UP arrow key to highlight the active call.
2. The Transf soft key will now display on the LCD screen.
3. Press the Transf soft key.
4. Enter the 4-digit extension.
5. Press the Transf soft key.Hang up the phone.

Place a Call on Hold and Dial a New Call

When you put a call on hold, the call remains active even though you and the other party cannot hear
one another. You can answer other calls while a call is on hold.
1. Answer the phone.
2. Press the Hold soft key.
3. Press the New Call soft key.
4. Use the number keypad to dial the new number.
5. To speak to the Caller on hold, press the Resume soft key.

Answer a Call While on Another Call

While on a call you will be notified two ways if another call is trying to get through:
The new phone number will flash on the LCD screen.
A short beep tone should be heard in the receiver of the phone.
1. Press the Answer soft key below the LCD screen. This will automatically put the initial call on Hold.
2. To resume the first call when the other call is completed, use the Navigation bar in the middle of the
phone if necessary to select the call and press the Resume soft key.
3. To end the first call, place the current call on Hold, by pressing the Hold soft key. Press the
Resume soft key to return to the first call. End the call and Resume the second call.
IP Phone System Updated April 2006 8