ADF paper jam service check
Note: This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into the
ADF, see
"ADF feed errors service check" on page
Actions
Step 1
Retry the job.
Does the error remain?
Step 2
Check the paper path for media fragments and debris.
Is the paper path free from obstructions?
Step 3
Is paper failing to feed into the ADF?
Step 4
Check the leading edge of the paper to ensure the paper is not curled or
bent in a way that would keep it from contacting the paper present sensor
actuator.
Also, check to see if the paper is moist or heavy.
Is the paper damaged or out of specification?
Step 5
Perform the ADF pick motor and ADF feed motor tests. See
tests" on page
211.
Are the motors working properly?
Step 6
Perform the ADF paper present and scan sensor tests. See
on page
211.
Are the sensors working properly?
Step 7
Perform the ADF interval sensor tests.
Are the sensors properly functioning?
Step 8
Is there dirt in the sensors or is the paper present actuator stuck?
148.
Yes
Go to step 2.
Go to step 3.
Go to
service check" on
page
Retry the job using
different media.
If the error persists,
then go to step 5.
Go to step 6.
"Scanner
Go to step 7.
"Scanner tests"
Go to step 9.
Clean the sensors and
remove debris from the
actuators. Adjust the
sensor actuators so
they can move freely.
If the error persists,
then go to step 9.
Diagnostic information
73
No
The problem is solved.
Remove all
obstructions along the
paper path and retry
the job.
If the error persists,
then go to step 3.
"ADF feed errors
Go to step 4.
148.
Go to step 5.
Go to step 10.
Go to step 8.
Go to step 8.
Go to step 9.
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