Escalating A Fax Issue To Second-Level Support - Lexmark CX310 Service Manual

Error code
903
904
905
906
907
908
A00
A01
A02
A03
A04
F00
Escalating a fax issue to second‑level support
Before contacting the second-level support, go to the SE menu on the MFP, and then generate a Fax error file. This file
contains machine settings information and debug information that will help second-level support determine the cause
of a failure.
To generate the fax error file, perform the following steps:
1
In a Web browser, type http://MFP/<IP address>/se.
2
The MFP's SE menu page will display. Click the "Dump Job History" link. The following displays:
3
Write down the type of connection, the type of error, and the job in which the error occurred.
Description
Busy tone detected.
Hardware error detected.
A timeout occurred after dialing the number
and waiting for a response.
Fax cancelled by user.
Modem detected a digital line connection.
Phone line was disconnected
Received request for unsupported function
from remote fax device.
Received request for unsupported image width
from remote fax device.
Received request for unsupported image
resolution from remote fax device.
Received request for unsupported compression
type from remote fax device.
Received request for unsupported image length
from remote fax device.
Unknown error occurred.
Diagnostic information
Action
Check with remote end if successive
attempts fail.
See "Modem/fax card service check" on
page 151.
Check with remote end if successive
attempts fail.
No action needed.
Verify the MFP is connected to an analog line.
See "Fax transmission service check" on
page 154.
Restore phone line connection.
No action needed.
No action needed.
No action needed.
No action needed.
No action needed.
No action needed.
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