IBM IntelliStation 6836 Hardware Maintenance Manual
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IBM IntelliStation 6836 Hardware Maintenance Manual

IBM IntelliStation 6836 Hardware Maintenance Manual

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Hardware Maintenance Manual
IBM IntelliStation Type 6836, 6846

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Summary of Contents for IBM IntelliStation 6836

  • Page 1 Hardware Maintenance Manual IBM IntelliStation Type 6836, 6846...
  • Page 3 Hardware Maintenance Manual IBM IntelliStation Type 6836, 6846...
  • Page 4 This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice.

  • Page 5: About This Manual

    About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error indications, and configuration information for the IBM IntelliStation Type 6836 and Type 6846 computers. Attention: This manual is intended for trained servicers who are familiar with IBM PC computer products.

  • Page 6: Online Support

    Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Online support Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device Driver files, and Documents. The Web address is: http://www.ibm.com/pc/support Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 7: Table Of Contents

    Performing a partial or full recovery . . 20 Preinstallation steps (all bays) . . 55 Using Norton AntiVirus for IBM . . 20 Installing a drive in bay 2 or 4 . . 56 Using the ConfigSafe program .
  • Page 8 Problem determination tips. . 153 Control panel assembly removal . . 76 Notices . 153 Type 6846 removals. . 77 Trademarks . . 154 Handle assembly removal . 77 Front bezel removal . 78 Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 9: Chapter 1. General Checkout

    6. Power-on all external devices. 7. Power-on the computer. Check for the following response: v Readable instructions or the Main Menu. DID YOU RECEIVE THE CORRECT RESPONSE? If NO, continue to 002 . If YES, proceed to 003 . © Copyright IBM Corp. 2000...
  • Page 10 If you receive an error, replace the part that the diagnostic program calls out or go to Chapter 3, “Diagnostics” on page 13. v If the test stops and you cannot continue, replace the last device tested. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 11: Chapter 2. General Information

    These labels are located on the bottom of the computer and on the lower right front of the bezel on the desktop model. Serial number Tower model (6846) Desktop model (6836) Serial number © Copyright IBM Corp. 2000...

  • Page 12: Features And Specifications For The Tower Model - Type 6846

    Features and specifications for the desktop model - Type 6836 The following table provides a summary of the features and specifications for the desktop model. Some features and specifications might not apply. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 13: Software

    – Maximum: 0.52 kVA v Sound power, operating: 6.8 bel maximum Software ® ® ® Your IBM computer comes with Microsoft Windows 2000 Professional ® preinstalled with the option of recovering Windows NT Workstation. In addition to your OS, a variety of other software programs comes with your computer, such as application programs, diagnostic tools, and device drivers.

  • Page 14: Preinstalled Software

    IBM Registration program can be used to register your computer with IBM. When you register your computer with IBM, information is entered into an IBM database, which enables IBM to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 15: Other Software Cds

    Access IBM is a desktop interface through which you can register your computer, set up hard disk drive partitions, create diagnostic diskettes, install software provided by IBM, set the date and time, set up your printer, view online books, attach your computer to a network, read the license agreement and online warranty, and obtain information about IBM products and technical support.

  • Page 16: Software Selections Cd

    IBM Registration program can be used to register your computer with IBM. When you register your computer with IBM, information is entered into an IBM database, which enables IBM to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 17: What Your Intellistation Type 6836, 6846 E Pro Offers

    Lotus SmartSuite CD into your CD-ROM drive, or contact your network administrator for assistance. Device Driver and IBM Enhanced The diagnostic test programs are stored on the Device Drivers and IBM Diagnostic CD Enhanced Diagnostic CD that comes with your computer. The programs provide the primary methods of testing system components.

  • Page 18: Computer Controls And Indicators

    CD eject button: Push this button to open the CD tray to remove a CD from the drive. CD-ROM drive activity light: When this light is on, it indicates that the CD-ROM drive is in use. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 19: Starting The Computer

    Diskette eject button: Push this button to release a diskette from the drive. Diskette drive activity light: When this light is on, it indicates that the diskette drive is in use. Hard disk drive activity light: When this light is on, it indicates that the hard disk drive is in use.
  • Page 20 Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 21: Chapter 3. Diagnostics

    Starting the diagnostic programs . . 15 Installing alternate operating systems. . 20 Using the diagnostics CD. . 15 Using Norton AntiVirus for IBM . . 20 Downloading the diagnostics program . . 16 Using the ConfigSafe program . . 20 Using the diagnostic diskette .

  • Page 22: Ibm Enhanced Diagnostics

    If the above items are correct, run the diagnostic programs to obtain additional information about the failing device. IBM Enhanced Diagnostics The system diagnostic programs are stored on the Device Drivers and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of your computer.

  • Page 23: Text Messages

    This method of testing is generally used when other methods are not accessible or have not been successful in isolating a problem suspected to be hardware related. A Device Drivers and IBM Enhanced Diagnostics CD comes with your computer. You can also download the latest image of the diagnostics from http://www.ibm.com/pc/support on the World Wide Web.

  • Page 24: Downloading The Diagnostics Program

    7. Select CD-ROM as the First Startup Device. 8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Place the Device Drivers and IBM Enhanced Diagnostics CD in the CD-ROM drive. 10. Select Save &Exit Setup and follow the prompts. The diagnostics will load.

  • Page 25: Viewing The Test Log

    Important: The Product Recovery program is preinstalled on the hard disk drive that comes with your IBM computer and is designed to be hidden from view to protect the program from accidental damage. If you are using fdisk, NT Disk Administrator, or another utility to reformat your hard disk drive, you might be able to see the partition where the Product Recovery program is stored.
  • Page 26 Note: You can obtain a BIOS flash diskette from one of the following sources: v Download files to make a BIOS flash diskette from the World Wide Web. Go to http://www.pc.ibm.com/support/ and make the selections for your computer. v Contact your IBM service representative.

  • Page 27: Recovering Or Installing Device Drivers

    2. Before you start recovering or installing device drivers, make sure you have the documentation and software media for the device. 3. Device drivers for IBM devices and the instructions to install them (README.TXT) are located on the Device Drivers and Diagnostics CD and on the hard disk drive C:\IBMTOOLS\DRIVERS directory.

  • Page 28: Performing A Partial Or Full Recovery

    OK. 3. When the Software Selection menu opens, click Install Software. Then, when the software menu opens, select the Norton AntiVirus for IBM check box. 4. After selecting the software, click Install. A window opens showing the software programs that are selected for installation. Click OK to continue with the installation process, or click Cancel to clear your selections.

  • Page 29: Clearing Cmos

    If you are unable to solve a problem yourself, and you need assistance from an IBM technical support representative, use ConfigSafe to generate a report about ® recent changes in your configuration before you call the PC HelpCenter .
  • Page 30 8. Reconnect the external cables and power cords; then turn on the attached devices and the computer. 9. Start the Configuration/Setup Utility program and set configuration parameters. v Set the system date and time. v Set the power-on password. v Reconfigure your system. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 31: Chapter 4. Configuration

    3. Follow the instructions that appear on the screen. Choices available from the Configuration/Setup Utility main menu From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the © Copyright IBM Corp. 2000...
  • Page 32 For example, you can define a startup sequence that checks for a startable diskette in the diskette drive; then, checks the hard disk drive, and then checks a network adapter. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 33 Select this choice to enable or disable the microprocessor cache. Attention: Do not make changes to the Cache Control unless directed to do so by an IBM authorized service representative. – ROM Shadowing Select this choice to enable or disable the state of a ROM shadowing.

  • Page 34: Using Passwords

    5. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu: v Configure/View Host Adapter Settings Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 35 Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the on-screen instructions. You can view or change the following controller settings: – Host Adapter SCSI ID Select this choice to view the SCSI controller identification (ID), which is usually 7.
  • Page 36 Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 37: Chapter 5. Installing Options Type 6836, 6846

    Back up all important data before you make changes to hard disk drives. v Have a small, flat-blade screwdriver available. v For a list of supported options for your computer, refer to http://www.ibm.com/pc/support on the World Wide Web. © Copyright IBM Corp. 2000...

  • Page 38: I/O Connector/Port Locations - Type 6846 And 6836

    The following illustration displays the I/O connectors on the rear of the tower model. Power cord connector Mouse Keyboard Parallel Serial 1 Serial 2 Ethernet USB 1 USB 2 Line out Line in MIDI Video Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 39: System And Pci Extender Boards - Type 6836 And 6846

    The following illustration displays the I/O connectors on the rear of the desktop model. Mouse Ethernet Video Power cord connector Parallel MIDI Keyboard Serial B USB 3 Line in Line out Serial A USB 2 Note: If your computer is a SCSI model, the SCSI adapter will be located in PCI slot 1;...

  • Page 40: System And Pci Extender Board Options Connectors

    Front panel connector (J1) Secondary IDE (IDE2) Primary IDE (IDE1) Diskette drive (FDD1) Support bracket assembly fan (SYSFA3) SCSI LED (J3) Note: The PCI extender board is only available in the tower model. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 41: System Board External Connectors

    System board external connectors The following illustration identifies system PCI board connectors for external devices. Mouse Keyboard Serial A Parallel Serial B Ethernet USB 2 USB 3 MIDI Line out Line in Note: The PCI extender board is only available in the tower model. System board switches and jumpers The following illustration identifies the switches and jumpers on the system board.

  • Page 42: Power And Signal Cables For Internal Drives

    Note: To locate connectors on the system board, see “System board internal cable connectors” on page 32. The following are some important points to remember when connecting power and signal cables to internal drives: Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 43: Type 6836 - Major Components

    v The drives that are preinstalled in your computer come with power and signal cables attached. If you replace any drives, it is important to remember which cable is attached to which drive. v When you install a drive, ensure that the drive connector at the end of the signal cable is always connected to a drive;...

  • Page 44: Working With Adapters

    3. All PCI slots are 32-bit, 33 MHz slots. Note: The illustrations in this document might differ slightly from your hardware. The following illustration shows the location of the system PCI slots on the system board. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 45: Adapter Considerations

    See Chapter 4, “Configuration” on page 23 for details on using the Configuration/Setup Utility program. v For a list of supported options for your computer, refer to http://www.ibm.com/pc/support on the World Wide Web. Chapter 5. Installing options Type 6836, 6846...

  • Page 46: Installing An Adapter

    10. To install the adapter, carefully grasp the adapter by its top edge or upper corners, and align it with the expansion slot guides; then, press the adapter firmly into the expansion slot. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 47: Installing A Scsi Adapter (Some Models)

    Attention: When you install an adapter in the computer, be sure that it is completely and correctly seated in the expansion slot before you turn on the computer. Incomplete insertion might cause damage to the system board or the adapter. 11.

  • Page 48: Installing Internal Drives

    6. The electromagnetic interference (EMI) integrity and cooling of the computer are both protected by having bays 1 through 4 covered or occupied. When you Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 49: Preinstallation Steps (All Bays)

    7. For a list of supported options for your computer, refer to http://www.ibm.com/pc/support on the World Wide Web. Preinstallation steps (all bays) Before you install drives in your computer, verify that you have all the cables and other equipment specified in the documentation that comes with the drive.
  • Page 50 3.5-in drive. 10. If you are installing a drive in drive bay 3, attach the blue, plastic guide rails to the sides of the drive using the screws provided. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 51: Installing Memory Modules

    512 MB DIMMs. Your computer supports a minimum of 64 MB and a maximum of 1.5 GB of system memory. Go to http://www.ibm.com/pc/support for a list of memory modules for use with your computer. 3. Installing or removing DIMMs changes the configuration information in the computer.
  • Page 52 38 for details on reinstalling the AGP adapter. 8. If you have other options to install or remove, do so now. 9. Replace the cover, see “Installing the cover” on page 45. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 53: Installing A Security U-Bolt

    10. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. If you want to remove a DIMM, reverse the previous steps. Installing a security U-bolt To help prevent hardware theft, you can add a security U-bolt and cable to your computer.

  • Page 54: Connecting External Options

    3. Follow the instructions that come with the option to prepare it for installation and to connect it to the computer. Note: If you are attaching a SCSI device, see “Ultra 3/160 SCSI connector (some models)” on page 66 for SCSI ID and cabling information. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 55: Type 6846 - Major Components

    Type 6846 - Major components Note: The illustrations in this document might differ slightly from your hardware. The following illustration shows the locations of major components in your computer. Intrusion switch Adapter retaining EMC shield bracket Memory modules Filler panel Microprocessor Drive cage Front door...

  • Page 56: Removing The Side Cover

    Removing the support bracket assembly When working with some options, such as hard disk drives and memory modules, you must first remove the support bracket assembly to access the option. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 57: Working With Adapters

    Complete the following steps to remove the support bracket assembly: 1. Review the safety precautions listed in “Safety information” on page 113. 2. Remove any media (diskettes, CDs, or tapes) from the drives and shut down your operating system 3. Turn off the computer and all attached devices and disconnect all external cables and power cords.

  • Page 58: Adapter Considerations

    See Chapter 4, “Configuration” on page 23 for details on using the Configuration/Setup Utility program. v For a list of supported options for your computer, refer to http://www.ibm.com/pc/support on the World Wide Web. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 59: Installing An Adapter

    Installing an adapter Expansion slot cover Adapter retaining bracket Adapter Adapter support bracket Complete the following steps to install an adapter: Attention: When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling electrostatic discharge-sensitive devices”...

  • Page 60: Installing A Scsi Adapter (Some Models)

    1. Review the safety precautions listed in “Safety information” on page 113. 2. If you have not already installed the SCSI adapter, complete steps 1 through 11 of “Installing an adapter” on page 51. Then, return here to complete the Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 61: Installing Internal Drives

    installation. SCSI signal cable Adapter retaining bracket SCSI signal cable connector SCSI activity indicator cable SCSI connector Adapter Adapter SCSI SCSI support activity bracket (J3) indicator cable 3. Connect the SCSI signal cable to the adapter and one or more of the signal cable connectors to the rear of the SCSI devices.

  • Page 62: Internal Drive Bays

    1 through 4 covered or occupied. When you install a drive, save the EMC shield and filler panel from the bay, in case you later remove the drive and do not replace it with another. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 63: Preinstallation Steps (All Bays)

    8. For a list of supported options for your computer, refer to http://www.ibm.com/pc/support on the World Wide Web. Preinstallation steps (all bays) Before you install drives in your computer, verify that you have all the cables and other equipment specified in the documentation that comes with the drive. You might also need to perform certain preinstallation activities.
  • Page 64 “Installing a SCSI adapter (some models)” on page 52 for details. Note: Make sure to route the signal cable so that it does not block the air flow to the rear of the drives or over the microprocessor. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 65: Installing A Hard Disk Drive In Bay 5, 6, Or 7

    11. Connect one of the power cables from the power supply into the back of the drive. The connectors are keyed and can be inserted only one way. 12. If you have other options to install or remove, do so now. 13.

  • Page 66: Installing Memory Modules

    512 MB DIMMs. Your computer supports a minimum of 64 MB and a maximum of 1.5 GB of system memory. Go to http://www.ibm.com/pc/support for a list of memory modules for use with your computer. 3. Installing or removing DIMMs changes the configuration information in the computer.
  • Page 67 Note: The illustrations in this document might differ slightly from your hardware. DIMM connector 1 DIMM connector 2 DIMM connector 3 Retaining clip Complete the following steps to install a DIMM: When you handle ESD-sensitive devices, take precautions to avoid Attention: damage from static electricity.

  • Page 68: Installing A Security U-Bolt

    To help prevent hardware theft, you can add a security U-bolt and cable to your computer. After you add the security cable, make sure that it does not interfere with other cables that are connected to the computer. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 69: Installing The Cover

    Complete the following steps to install the U-bolt: 1. Review the safety precautions listed in “Safety information” on page 113. 2. Remove any media (diskettes, CDs, or tapes) from the drives and shut down your operating system. 3. Turn off the computer and attached devices, and disconnect all external cables and power cords;...

  • Page 70: Connecting External Options

    One Ultra 3/160 SCSI (some models) Mouse connector The system board has one mouse connector that supports a mouse or other pointing device. The mouse connector is located on the rear of your computer, see Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 71: Keyboard Connector

    “I/O connector/port locations - Type 6846 and 6836” on page 30 for its location. Keyboard connector There is one keyboard connector on the rear of your computer, see “I/O connector/port locations - Type 6846 and 6836” on page 30 for its location. Note: If you attach a standard (non-USB) keyboard to the keyboard connector, the USB connectors and devices will be disabled during the power-on self-test.

  • Page 72: Serial Connector

    Ethernet (10BASE-T), Fast Ethernet (100BASE-TX), half duplex (HDX), or FDX. The controller supports HDX and FDX modes at both speeds. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 73: Ethernet Connector

    Ethernet controller. However, you must install a device driver to enable your operating system to address the Ethernet controller. The device drivers are provided on the preloaded software and the Device Drivers and IBM Enhanced Diagnostics CD. Ethernet connector There is an RJ-45 connector on the rear of the computer, see “I/O connector/port...

  • Page 74: Line Out

    32-bit memory transfers at 160 Mbytes/second, when LVD SCSI peripherals are attached. This channel supports up to 15 SCSI devices. In addition, this adapter uses: v Double-transition clocking to achieve high transfer rates Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 75: Scsi Cabling Requirements

    If you plan to attach external SCSI devices, you must order additional SCSI cables. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. To receive indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter to the SCSI LED (J3) connector on the system board.
  • Page 76 Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 77: Chapter 6. Fru Information (Service Only)

    When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, refer to the following Web site, http://www.ibm.com/ and use a search term of ESD. 1. Review the safety precautions listed in “Safety information” on page 113.
  • Page 78 When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, refer to the following Web site, http://www.ibm.com/ and use a search term of ESD. 1. Review the safety precautions listed in “Safety information” on page 113.

  • Page 79: Installing A Microprocessor

    When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, refer to the following IBM Web site, http://www.ibm.com/ and use a search term of ESD. 1. Review the safety precautions listed in “Safety information” on page 113.

  • Page 80: Type 6836 Removals

    3. Remove the cover (see “Removing the computer cover” on page 35). 4. Grasp the handle found on the top of the hard drive cage. 5. Pivot the cage up and lift on the handle to remove. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 81: Adapter Retainer Removal

    Adapter retainer removal Before you begin: v Read “Safety information” on page 113. v Review the information in “Before you begin” on page 29. To remove the adapter retainer, do the following: 1. Power-off the computer, if it is on. 2.

  • Page 82: Power Supply Removal

    5. Remove the 5.25 drive cage (see “Drive cage removal” on page 72) 6. Remove the screws from the rear of the computer. 7. Gently move the power supply away from the chassis and lift it out of the computer. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 83: Speaker/Fan Bracket Removal

    Speaker/fan bracket removal Before you begin: v Read “Safety information” on page 113. v Review the information in “Before you begin” on page 29. To remove the fan/speaker bracket, do the following: 1. Power-off the computer, if it is on. 2.

  • Page 84: Processor Fansink Removal

    3. Press down and in on the tab of the heatsink retainer clip to release the catch. 4. Firmly grasp the heatsink and gently lift up to remove. Control panel assembly removal Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 85: Type 6846 Removals

    Before you begin: v Read “Safety information” on page 113. v Review the information in “Before you begin” on page 29. To remove the handle cap, do the following: 1. Power-off the computer, if it is on. 2. Unplug the computer. 3.

  • Page 86: Front Bezel Removal

    Review the information in “Before you begin” on page 29. Note: It is recommended that the computer be placed on its left side before performing this service procedure. Rotate the feet in toward the computer so Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 87 they do not detach due to the weight of the computer. To remove the bezel release latch, do the following: 1. Power-off the computer, if it is on. 2. Unplug the computer. 3. Remove the cover (see “Removing the side cover” on page 48). 4.

  • Page 88: Adapter Retainer Removal

    5. Grasp the adapter retainer and gently slide the top and bottom tabs out of the notches. Top/side cover removal Before you begin: v Read “Safety information” on page 113. v Review the information in “Before you begin” on page 29. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 89 Note: It is recommended that the computer be placed on its left side before performing this service procedure. Rotate the feet in toward the computer so they do not detach due to the weight of the computer. To remove the top/side cover, do the following: 1.

  • Page 90: Hard Drive Cage Removal

    9. Move the cage slightly in and up until it is free of the chassis and lift it out of the computer. Note: Take care not to dislodge the memory when you remove the cage. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 91: System Board Removal

    System board removal Before you begin: v Read “Safety information” on page 113. v Review the information in “Before you begin” on page 29. Note: It is recommended that the computer be placed on its left side before performing this service procedure. Rotate the feet in toward the computer so they do not detatch due to the weight of the computer.

  • Page 92: Power Supply Removal

    4. Disconnect the power cables from the system board. 5. Remove the screws from the rear of the computer. 6. Gently move the power supply away from the chassis and lift it out of the computer. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 93: Speaker/Fan Assembly Removal

    Speaker/fan assembly removal Before you begin: v Read “Safety information” on page 113. v Review the information in “Before you begin” on page 29. Note: It is recommended that the computer be placed on its left side before performing this service procedure. Rotate the feet in toward the computer so they do not detatch due to the weight of the computer.

  • Page 94: Led/Power Switch Assembly Removal

    7. Place a screwdriver against the bottom release latch of the button kit and gently press upward and slide the latch through the aperture. 8. Gently pinch together the upper release latches and slide the latches through the aperture and remove the button kit. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 95: Chapter 7. Symptom-To-Fru Index

    000-035-XXXBIOS Reset Condition detected 1. Flash the system 2. System board 000-036-XXXBIOS Register error 1. Flash the system 2. Boot block 3. System board 000-038-XXXBIOS Extension failure 1. Flash the system 2. Adapter card 3. System board © Copyright IBM Corp. 2000...
  • Page 96 2. Flash the system 3. System board 001-032-XXXSystem Device Controller failure 1. System board 001-034-XXXSystem Device Buffer Allocation 1. Reboot the system failure 2. Flash the system 3. Run memory test 4. System board Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 97 Diagnostic Error Code FRU/Action 001-035-XXXSystem Device Reset condition 1. System board detected 001-036-XXXSystem Register error 1. System board 001-038-XXXSystem Extension failure 1. Adapter card 2. System board 001-039-XXXSystem DMI data structure error 1. Flash the system 2. System board 001-040-XXXSystem IRQ failure 1.
  • Page 98 001-300-XXXSystem RTC Alarm failure 1. System board 001-301-XXXSystem RTC Century byte error 1. Flash the system 2. System board 005-000-XXXVideo Test Passed 1. No action 005-00X-XXXVideo error 1. Video card, if installed 2. System board Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 99 Diagnostic Error Code FRU/Action 005-010-XXX 005-011-XXX 005-012-XXX 1. Video card, if installed 005-013-XXXVideo Signal failure 2. System board 005-016-XXXVideo Simple Pattern test failure 1. Video Ram 2. Video card, if installed 3. System board 005-024-XXXVideo Addressing test failure 1. Video card, if installed 2.
  • Page 100 3. System board 011-002-XXX 011-003-XXXSerial port 1. System board Timeout/Parity error 011-013-XXX 011-014-XXXSerial port Control 1. System board Signal/Loopback test failure 011-015-XXXSerial port External Loopback 1. Wrap plug failure 2. System board Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 101 Diagnostic Error Code FRU/Action 011-027-XXXSerial port Configuration/Setup 1. Run Setup, enable port error 2. Flash the system 3. System board 011-03X-XXX 011-04X-XXXSerial port failure 1. System board 011-195-XXXSerial port Test aborted by user 1. Information 2. Re-start the test, if necessary 011-196-XXXSerial port test halt, error 1.
  • Page 102 015-040-XXXUSB port IRQ failure 1. Run setup and check for conflicts 2. Flash the system 3. System board 015-195-XXXUSB port Test aborted by user 1. Information 2. Re-start the test, if necessary Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 103 Diagnostic Error Code FRU/Action 015-196-XXXUSB port test halt, error 1. Press F3 to review the log file threshold exceeded 2. Re-start the test to reset the log file 015-197-XXXUSB port test warning 1. Make sure the component that is called out is connected and/or enabled 2.
  • Page 104 1. Information user 2. Re-start the test, if necessary 025-196-XXXIDE interface test halt, error 1. Press F3 to review the log file threshold exceeded 2. Re-start the test to reset the log file Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 105 Diagnostic Error Code FRU/Action 025-197-XXXIDE interface test warning 1. Make sure the component that is called out is connected and/or enabled 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 025-198-XXXIDE interface test aborted 1.
  • Page 106 3. System board 071-03X-XXXAudio port failure 1. Speakers 2. Microphone 3. Audio card, if installed 4. System board 071-04X-XXXAudio port failure 1. Run Setup 2. Audio card, if installed 3. System board Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 107 Diagnostic Error Code FRU/Action 071-195-XXXAudio port Test aborted by user 1. Information 2. Re-start the test, if necessary 071-196-XXXAudio port test halt, error 1. Press F3 to review the log file threshold exceeded 2. Re-start the test to reset the log file 071-197-XXXAudio port test warning 1.
  • Page 108 089-197-XXXMicroprocessor test warning 1. Make sure the component that is called out is connected and/or enabled 2. Re-run test 3. Component that is called out in warning statement 4. Component under test Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 109 Diagnostic Error Code FRU/Action 089-198-XXXMicroprocessor test aborted 1. Flash the system and re-test 2. Go to the ″Undetermined problems″ section 089-199-XXXMicroprocessor test failed, cause 1. If a component is called out, make sure unknown it is connected and/or enabled 2. Go to the ″Undetermined problems″ section 3.
  • Page 110 2. Check power supply voltages 3. Diskette drive 4. System board 215-000-XXXCD-ROM Drive Test Passed 1. No action 215-XXX-XXXCD-ROM Drive error 1. CD-ROM Drive Cable 2. Check power supply voltages 3. CD-ROM drive 4. System board Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 111: Ethernet Controller Messages

    Diagnostic Error Code FRU/Action 217-000-XXXHard Disk Drive Test Passed 1. No action 217-25X-XXX 217-26X-XXXHard Disk Drive 1. Hard Disk Drive Cable (IDE) error 2. Check power supply voltages 3. Hard Disk drive (IDE) 4. System board 217-28X-XXX 217-29X-XXXHard Disk Drive 1.

  • Page 112: Ndis Ethernet Teaming Messages

    Explanation: Single adapter found, but multiple instances tried to load. Action:Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and that the slot containing the IBM IntelliStation 10/100 Ethernet Adapter or the IBM 10/100 Etherjet PCI adapter is enabled.
  • Page 113 Table 5. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller Event ID Type Description Error Explanation:Team Name and physical adapter name are the same. This is an invalid configuration. Action:Reconfigure the adapter team by double-clicking the PROSet icon in the control panel. Error Explanation:Unable to allocate required resources.

  • Page 114: Undetermined Problems

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board (see ... Replacing system board..Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 115: Chapter 8. Parts Listing

    CD-ROM drive (48X) - black - alternate (all models) 06P5167 Shield, 5.25 EMC (DR9) (all models) 19K5548 Floppy disk drive 76H4091 Speaker assembly (all models) 01K4909 Bracket - fan/speaker (all models) 09N5763 Control panel assembly (all models) 37L5092 © Copyright IBM Corp. 2000...
  • Page 116 (FDD and CD ROM) (4); M3.5 machine screw (6); M3.5 thread rolling screw (7); power supply bracket (145/155 Watt) (1); fan isolation mounts (4); I/O EMC shield 2 position (1); clamp, cable (1); spacer, system board (4); thumbscrew (1). Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 117 System, Type 6846 This parts listing supports these models: 11U, 21U, 22U, 26U, 31X, 35U, 37X, 47X Chapter 8. Parts listing...

  • Page 118: System, Type 6846

    NVideo Video Card (models 26U, 35U, 37X, 47X) 09K9692 G450 Graphics Adapter (models 11U, 21U,22U, 31X) 09N9237 Cable, SCSI 5-drop (models 22U, 26U, 37X, 47X) 00N7110 Cable, IDE 2-drop (all models) 09N5925 Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 119 Index System (IntelliStation – Type 6846) FRU No. Cable, CD-ROM audio (all models) 75H9219 Cable, floppy disk drive (all models) 76H4228 Cable, SCSI LED (models 22U, 26U, 37X, 47X) 76H7344 Power cord (all models) 6952301 Chapter 8. Parts listing...
  • Page 120 Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 121: Chapter 9. Related Service Information

    Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 122: Electrical Safety

    – When using testers, set the controls correctly and use the approved probe leads and accessories for that tester. – Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 123: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 124: Handling Electrostatic Discharge-Sensitive Devices

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 125: Grounding Requirements

    Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese...
  • Page 126 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 127 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. v Statement 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs)
  • Page 128 Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 129 Importante: Todas as instruções de cuidado e perigo da Server Library começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção. Por exemplo, se uma instrução de cuidado é...
  • Page 130 Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
  • Page 131 Radiação de laser quando aberto. Não olhe diretamente para o raio a olho nu ou com instrumentos íticos, e evite exposição direta ao raio. Instrução 4 ≥18 kg (37 lbs) ≥32 kg (70,5 lbs) ≥55 kg (121,2 lbs) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não...
  • Page 132 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 133 Chapter 9. Related service information...
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  • Page 135 Chapter 9. Related service information...
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  • Page 139 Chapter 9. Related service information...
  • Page 140 Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 141 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque Server sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 142 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
  • Page 143 Notice n 4 ≥18 kg ≥32 kg ≥55 kg ATTENTION: Faites-vous aider pour soulever ce produit. Notice n 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à...
  • Page 144 ATTENTION: Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 145 Wichtig: Alle Sicherheitshinweise in dieser Server-Bibliothek beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
  • Page 146 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
  • Page 147 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß...
  • Page 148 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 149 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione Server Library iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione. Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione tradotta è...
  • Page 150 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 151 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità.
  • Page 152 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 153 Chapter 9. Related service information...
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  • Page 155 Chapter 9. Related service information...
  • Page 156 3. Retire los cables de señal de los conectores. conectores. 4. Conecte cada cable de alimentaciín a la 4. Retire los cables de los dispositivos. toma de alimentaciín. 5. ENCIENDA el dispositivo. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...
  • Page 157 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 158 Es posible también que el dispositivo tenga más de un cable de alimentaciín. Para eliminar la corriente eléctrica del dispositivo, asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín. Hardware Maintenance Manual: IBM IntelliStation Type 6836, 6846...

  • Page 159: Safety Notices (Multi-Lingual Translations)

    Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Chapter 9. Related service information...

  • Page 160: Send Us Your Comments

    We want to know your opinion about this manual (part number 06P8515). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name: _________________________________________...

  • Page 161: Problem Determination Tips

    IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM’s valid intellectual property or other legally protectable rights, any...

  • Page 162: Trademarks

    Trademarks The following items are trademarks of the IBM Corporation in the United States or other countries or both: HelpCenter HelpFax OS/2 NetBAY3 Netfinity Netfinity Manager ThinkPad SystemXtra The following terms are trademarks of other companies: Notes Lotus Development Corporation MMX and Pentium are trademarks or registered trademarks of Intel Corporation.
  • Page 164 Part Number: 06P8515 Printed in U.S.A. (1P) P/N: 06P8515...

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