IBM NetVista Hardware Maintenance Manual
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IBM NetVista Hardware Maintenance Manual

IBM NetVista Hardware Maintenance Manual

Hardware maintenance manual for netvista 2289 and 6824 systems
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IBM
Hardware Maintenance Manual
Types 2289, 6824

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Summary of Contents for IBM NetVista

  • Page 1 Hardware Maintenance Manual Types 2289, 6824...
  • Page 3 Hardware Maintenance Manual Types 2289, 6824...
  • Page 4 Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 133. Second Edition (August 2002) INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 5: Table Of Contents

    Contents Chapter 1. About this manual ..1 System board . . 40 Important Safety Information . Chapter 7. Symptom-to-FRU Index . . . 41 Chapter 2. General Checkout..3 Hard disk drive boot error . .
  • Page 6 Hardware Maintenance Manual...

  • Page 7: Chapter 1. About This Manual

    Chapter 1. About this manual ® This manual contains service and reference information for IBM computer Type 2289 and 6824. This manual is divided into product service sections and a related service section, as follows: v The product service sections include procedures for isolating problems to a FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.
  • Page 8 Leia todas as instruções de cuidado e perigo antes de executar qualquer operação. Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Hardware Maintenance Manual...

  • Page 9: Chapter 2. General Checkout

    Chapter 2. General Checkout This general checkout procedure is for Types 2289 and 6824 computers. Attention: The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting.
  • Page 10 If NO, continue to 002 . If YES, proceed to 003 . If the Power Management feature is enabled, do the following: 1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 12) 2. Select Power from the Configuration/Setup Utility program menu. 3.

  • Page 11: Chapter 3. General Information

    Chapter 3. General information ® This IBM computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change. Adding hardware options to your computer is an easy way to increase its capabilities. Instructions for installing external and internal options are included in this publication.
  • Page 12 System management features v Remote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP) v Wake on LAN v Wake on Ring (in the IBM Setup Utility program, this feature is called Serial Port Ring Detect for an external modem and PCI Modem Ring Detect for an internal modem) v Remote Administration v Automatic power-on startup...
  • Page 13 Operating systems preinstalled (varies by model type) Note: Not all countries or regions will have these operating systems. ® ® v Microsoft Windows XP Professional v Microsoft Windows XP Home v Microsoft Windows 2000 Professional Operating systems (tested for compatibility) ®...

  • Page 14: Specifications

    Specifications This section lists the physical specifications for your computer. Dimensions Heat output (approximate) in British thermal units (Btu) per hour: Height: 398 mm (15.67 in.) Minimum configuration: 257 Btu/hr (75 watts) Width: 180 mm (7.08 in.) Maximum configuration: 616 Btu/hr (180 watts) Depth: 402 mm (15.82 in.) Airflow Weight...

  • Page 15: Available Options

    Available options The following are some available options: v External options – Parallel port devices, such as printers and external drives – Serial port devices, such as external modems and digital cameras – Audio devices, such as external speakers for the sound system –...
  • Page 16 Hardware Maintenance Manual...

  • Page 17: Chapter 4. Diagnostics

    Chapter 4. Diagnostics The following tools are available to help identify and resolve hardware-related problems. v Setup Utility program v Power-On Self-Test (POST) – POST Beep Codes – Error Code Format v Diagnostics program v Recovery utility – Factory Content –...

  • Page 18: Setup Utility Program

    Setup Utility program Attention: A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

  • Page 19: Product Recovery Program Menu

    Product Recovery Program menu Type 2289 and 6824 machines have recovery and diagnostics programs on a separate hard drive partition. The Enhanced Diagnostics diskette is not shipped with the machine. To download the Diagnostics program, see “Diagnostics program download” on page 14. At startup, the machine displays the following prompt: To interrupt normal startup, press Enter.

  • Page 20: Diagnostics

    Diagnostics The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components. For a complete list of error codes and messages, see ″Symptom-to-FRU Index″ on page 41. Diagnostics program download To download the Diagnostics program, do the following: v Go to http://www.ibm.com/.

  • Page 21: Test Results

    4. Repeat steps 2 and 3 above to select all desired tests. Test results Diagnostics test results will produce the following error code format: Function Failure Type DeviceID Date ChkDigits Text Code v Function Code: Represents the feature or function within the PC. v Failure Type: Represents the type of error encountered.
  • Page 22 v Verify Tests: - checks the integrity of the data present on the media. – Linear Verify – Random Verify v Surface Scan Tests: - checks the drive media for defects. – Surface Scan (Linear) – Surface Scan (Aggressive) - this is disabled for normal customer use. –...

  • Page 23: Quick And Full Erase - Hard Drive

    Quick and full erase - hard drive The Diagnostics program offers two hard drive format utilities: v Quick Erase Hard Drive v Full Erase Hard Drive The Quick Erase Hard Drive provides a DOS utility that performs the following steps. v Destroys the Master Boot Record (MBR) on the hard drive.

  • Page 24: Viewing The Test Log

    The Full Erase Hard Drive provides a DOS utility that performs the following steps. v Performs all the steps in Quick Erase. v Provides a DOS utility that writes random data to all sectors of the hard drive. v Provide an estimate of time to completion along with a visual representation of completion status.

  • Page 25: Chapter 5. Installing Options

    Chapter 5. Installing Options Installing external options This chapter shows the various external connectors on the computer to which can be attached external options, such as external speakers, a printer, or a scanner. For some external options, additional software must be installed in addition to making the physical connection.

  • Page 26: Locating The Connectors On The Front Of The Computer

    Locating the connectors on the front of the computer The following illustration shows the locations of the USB connectors on the front of the computer. 1 USB connector 2 USB connector Hardware Maintenance Manual...

  • Page 27: Locating The Connectors On The Rear Of The Computer

    Locating the connectors on the rear of the computer The following illustration shows the locations of the connectors on the back of the computer. Power connector Ethernet connector Mouse connector Microphone connector Keyboard connector Audio line out connector USB connectors Audio line in connector Serial connector AGP slot (some models)

  • Page 28: Obtaining Device Drivers

    Connector Description Mouse connector Used to attach a mouse, trackball, or other pointing device that uses a standard mouse connector. Keyboard connector Used to attach a keyboard that uses a standard keyboard connector. Serial connectors Used to attach an external modem, serial printer, or other devices that use a 9-pin serial connector.

  • Page 29: Removing The Cover

    Removing the cover Important: Before you install or remove any option, read “Safety information” on page 99. These precautions and guidelines will help you work safely. To remove the cover: 1. Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

  • Page 30: Locating Components

    Locating components The following illustration will help you locate the various components in your computer. 1 Microprocessor and heat sink 4 PCI slots 2 DIMMs 5 PCI adapter 3 AGP slot (some models) 6 Power supply Identifying parts on the system board The system board (sometimes called the planar or motherboard) is the main circuit board in your computer.

  • Page 31: Installing Memory

    The following illustration shows the locations of parts on the system board. 1 Microprocessor 9 Battery 2 DIMM connector 1 10 Clear CMOS/Recovery jumper 3 DIMM connector 2 11 SCSI LED connector 4 Power connector 12 PCI slots 5 Diskette drive connector 13 Front panel audio connector 6 Primary IDE connector 14 CD-ROM audio connector...
  • Page 32 3. To locate the DIMM connectors. See “Identifying parts on the system board” on page 24. 4. Open the retaining clips. 5. Make sure the notches in the DIMM align with the tabs on the connector. Push or insert the DIMM straight down into the connector until the retaining clips close.

  • Page 33: Installing Adapters

    Installing adapters This section provides information and instructions for installing and removing adapters. Your computer has three expansion slots for PCI adapters. You can install an adapter up to 228 mm (9 inches) long. To install an adapter: 1. Remove the cover. See “Removing the cover” on page 23. 2.

  • Page 34: Installing Internal Drives

    4. Install the adapter into the appropriate slot on the system board. 5. Secure the adapter with the screw as shown. What to do next v To work with another option, go to the appropriate section. v To complete the installation, go to “Replacing the cover and connecting the cables”...

  • Page 35: Installing A Drive

    v A 3.5-inch diskette disk drive in bay 3 v A 3.5-inch hard drive in bay 4 Any bay that does not have a drive installed has a static shield and bay panel installed. The following illustration shows the locations of the drive bays. The following table describes some of the drives you can install in each bay and their height requirements.
  • Page 36 4. Remove the metal shield from the drive bay by inserting a flat-blade screwdriver into one of the slots and gently prying it loose. 5. Make sure the drive that you are installing is set correctly as either a master or a slave device.
  • Page 37 6. Install the drive into the bay. Align the screw holes and install two screws to secure the drive. 7. Each integrated drive electronics (IDE) drive requires two cables; a four-wire power cable that connects to the power supply and a signal cable that connects to the system board.

  • Page 38: Changing The Battery

    5. If you have a CD-ROM audio cable, connect it to the drive and to the system board. See “Identifying parts on the system board” on page 24. Connecting an additional IDE CD-ROM drive or DVD-ROM drive: 1. Locate the secondary IDE connector on the system board and the three-connector signal cable.

  • Page 39: Physical Security

    6. Install the new battery. 7. Replace any adapters that were removed to gain access to the battery. See “Installing adapters” on page 27 for instructions for replacing adapters. 8. Replace the cover, and plug in the power cord. See “Replacing the cover and connecting the cables”...

  • Page 40: Replacing The Cover And Connecting The Cables

    2 Integrated cable lock 3 Rope clip What to do next v To work with another option, go to the appropriate section. v To complete the installation, go to “Replacing the cover and connecting the cables”. Replacing the cover and connecting the cables After working with options, you need to install any removed parts, replace the cover, and reconnect any cables, including telephone lines and power cords.
  • Page 41 3. Position the cover on the chassis so that the guides on the top and bottom of the cover engage the chassis and push the cover to the closed position. Insert the screws that secure the cover. 4. Reconnect the external cables and power cords to the computer. See “Installing external options”...
  • Page 42 Hardware Maintenance Manual...

  • Page 43: Chapter 6. Fru Removals

    Chapter 6. FRU Removals These removals are to be done by trained service technicians only. Important: Before you install or remove any option, read “Safety information” on page 99. These precautions and guidelines will help you work safely. Replacing a microprocessor To replace a microprocessor on any of the machine types, do the following: 1.

  • Page 44: Hard Disk Drive

    3. Push the bezel securing snaps out from inside the computer. 4. Pull the bezel off the computer. Hard disk drive To remove the hard disk drive, do the following: 1. Turn off the computer and peripheral devices and disconnect all external cables and power cords;...

  • Page 45: Power Supply

    4. Remove the screws securing the hard disk drive. 5. Remove the disk drive. Note: When replacing the hard disk drive, make sure you obtain the proper Recovery CD to install after you install the new hard drive. Power supply To remove the power supply, do the following: Chapter 6.

  • Page 46: System Board

    1. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See “Removing the cover” on page 23. 2. Disconnect all power supply wires. 3. Remove the four screws holding the power supply to the back of the chassis. 4.

  • Page 47: Chapter 7. Symptom-To-Fru Index

    Chapter 7. Symptom-to-FRU Index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with ″General Checkout″ on page 3. This index can also be used to help you decide which FRUs to have available when servicing a computer.
  • Page 48 Check/Verify FRU/Action Check the power-on switch for continuity. Power-on Switch Hardware Maintenance Manual...

  • Page 49: Diagnostic Error Codes

    Diagnostic error codes Refer to the following diagnostic error codes when using the diagnostic tests. See ″Diagnostics″ on page 11 for the specific type for information about the Diagnostic programs. In the following index, X can represent any number. Diagnostic Error Code FRU/Action 000-000-XXX 1.
  • Page 50 Diagnostic Error Code FRU/Action 000-197-XXX 1. Make sure the component that is called BIOS test warning out is connected and/or enabled 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 000-198-XXX 1. If a component is called out, make sure BIOS test aborted it is connected and/or enabled 2.
  • Page 51 Diagnostic Error Code FRU/Action 001-038-XXX 1. Adapter card System Extension failure 2. System board 001-039-XXX 1. Flash the system System DMI data structure error 2. System board 001-040-XXX 1. Power-off/on system and re-test System IRQ failure 2. System board 001-041-XXX 1.
  • Page 52 Diagnostic Error Code FRU/Action 001-271-XXX 1. Device on IRQ4 System IRQ4 failure 2. System board 001-272-XXX 1. Device on IRQ5 System IRQ5 failure 2. System board 001-273-XXX 1. Diskette Cable System IRQ6 2. Diskette drive (diskette drive) failure 3. System board 001-274-XXX 1.
  • Page 53 Diagnostic Error Code FRU/Action 001-301-XXX 1. Flash the system System RTC Century byte error 2. System board 005-000-XXX 1. No action Video Test Passed 005-00X-XXX 1. Video card, if installed Video error 2. System board 005-010-XXX 1. Video card, if installed 005-011-XXX 2.
  • Page 54 Diagnostic Error Code FRU/Action 005-197-XXX 1. Make sure the component that is called Video test warning out is connected and/or enabled 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 005-198-XXX 1. If a component is called out, make sure Video test aborted it is connected and/or enabled 2.
  • Page 55 Diagnostic Error Code FRU/Action 011-000-XXX 1. No action Serial port Interface Test Passed 011-001-XXX 1. Remove external serial device, if Serial port Presence present 2. Run setup, enable port 3. System board 011-002-XXX 1. System board 011-003-XXX Serial port Timeout/Parity error 011-013-XXX 1.
  • Page 56 Diagnostic Error Code FRU/Action 014-001-XXX 1. Remove external parallel device, if Parallel port Presence present 2. Run setup, enable port 3. System board 014-002-XXX 1. System board 014-003-XXX Parallel port Timeout/Parity error 014-013-XXX 1. System board 014-014-XXX Parallel port Control Signal/Loopback test failure 014-015-XXX 1.
  • Page 57 Diagnostic Error Code FRU/Action 015-002-XXX 1. Remove USB device(s) and re-test USB port Timeout 2. System board 015-015-XXX 1. Remove USB device(s) and re-test USB port External Loopback failure 2. System board 015-027-XXX 1. Flash the system USB port Configuration/Setup error 2.
  • Page 58 Diagnostic Error Code FRU/Action 018-195-XXX 1. PCI card PCI Card Test aborted by user 2. Information 3. Re-start the test, if necessary 018-196-XXX 1. Press F3 to review the log file PCI Card test halt, error threshold exceeded 2. Re-start the test to reset the log file 018-197-XXX 1.
  • Page 59 Diagnostic Error Code FRU/Action 020-199-XXX 1. Go to the ″Undetermined problems″ PCI test failed, cause unknown section 2. Flash the system and re-test 3. Replace component under function test 020-262-XXX 1. PCI card PCI system error 2. Riser card, if installed 3.
  • Page 60 Diagnostic Error Code FRU/Action 030-00X-XXX 1. SCSI signal cable 030-01X-XXX 2. Check power supply SCSI interface failure 3. SCSI device 4. SCSI adapter card, if installed 5. System board 030-027-XXX 1. SCSI signal cable SCSI interface Configuration/Setup error 2. Flash the system 3.
  • Page 61 Diagnostic Error Code FRU/Action 035-196-XXX 1. Press F3 to review the log file RAID interface test halt, error threshold 2. Re-start the test to reset the log file exceeded 035-197-XXX 1. Make sure the component that is called RAID interface test warning out is connected and/or enabled 2.
  • Page 62 Diagnostic Error Code FRU/Action 071-199-XXX 1. Go to the ″Undetermined problems″ Audio port test failed, cause unknown section 2. Flash the system and re-test 3. Replace component under function test 071-25X-XXX 1. Speakers Audio port failure 2. Audio card, if installed 3.
  • Page 63 Diagnostic Error Code FRU/Action 086-196-XXX 1. Press F3 to review the log file Mouse Port interface test halt, error 2. Re-start the test to reset the log file threshold exceeded 086-197-XXX 1. Make sure the component that is called Mouse Port interface test warning out is connected and/or enabled 2.
  • Page 64 Diagnostic Error Code FRU/Action 170-195-XXX 1. Information Voltage Sensor(s) Test aborted by user 2. Re-start the test, if necessary 170-196-XXX 1. Press F3 to review the log file Voltage Sensor(s) test halt, error threshold 2. Re-start the test to reset the log file exceeded 170-197-XXX 1.
  • Page 65 Diagnostic Error Code FRU/Action 175-199-XXX 1. Go to the ″Undetermined problems″ Thermal Sensor(s) test failed, cause section unknown 2. Flash the system and re-test 3. Replace component under function test 175-250-XXX 1. Check fans 175-251-XXX 2. Check Power supply Thermal Sensor(s) limit error 3.
  • Page 66 Diagnostic Error Code FRU/Action 217-28X-XXX 1. Hard Disk Drive Cable 217-29X-XXX 2. Check power supply voltages Hard Disk Drive (SCSI) error 3. Hard Disk drive (SCSI) 4. SCSI adapter card 5. System board 220-000-XXX 1. No action Hi-Capacity Cartridge Drive Test Passed 220-XXX-XXX 1.

  • Page 67: Beep Symptoms

    Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-X v One beep v A pause (or break) v Two beeps v A pause (or break) v Any number of breaks Four continuous beeps Use the following table to diagnose beep symptoms.
  • Page 68 Beep Symptom FRU/Action 2-2-4 CMOS configuration info validation 1. Battery failed 2. System Board 2-3-1 Screen initialization failed 1. Jumper on J28 2. System Board 2-3-2 Screen memory failed 1. System Board 2-3-3 Screen retrace failed 1. System Board 1-2 Search for video ROM failed 1.

  • Page 69: No-Beep Symptoms

    No-beep symptoms Symptom/Error FRU/Action No beep during POST but computer works 1. System Board correctly. No beep during POST. 1. See “Undetermined problems” on page 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Riser Card 6. Power Cord 7.

  • Page 70: Post Error Codes

    POST error codes Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations. v Checks some basic system-board operations v Checks the memory operation v Starts the video operation...
  • Page 71 POST Error Code FRU/Action 1. Reseat adapters I/O channel parity error 2. Any adapter 3. Riser card 4. System Board 1. Adapter Memory Adapter ROM error 2. System Board 3. Riser card 1. Processor Internal cache test error 2. L2 Cache Memory 3.
  • Page 72 POST Error Code FRU/Action 1. Run Setup. Check to see that Ethernet Alert on LAN error and Alert on LAN are enabled. 2. System Board 17X, 18X 1. C2 Security 175 Primary Copy of Secure Data is 1. Run Configuration. See “Setup Utility damaged program”...
  • Page 73 POST Error Code FRU/Action 1. Unsupported Memory 1. L2 Cache Memory External cache test error 2. System Board 1. Run Setup. Check System Summary POST detected a base memory or extended menu for memory. (See “Setup Utility memory type error program”...
  • Page 74 POST Error Code FRU/Action 1. Diskette Drive Not listed above 2. System Board 3. Riser card 4. External Drive Adapter 5. Diskette Drive Cable 6. Power Supply 1. Run Setup Math coprocessor configuration error 2. Processor 3. System Board 1. Processor Not listed above 2.
  • Page 75 POST Error Code FRU/Action 1117 1. Run Enhanced Diagnostics Failed baud rate test 1162 1. Run Configuration Serial port configuration error 2. Serial Adapter (if installed) 3. System Board 11XX 1. System Board Not listed above 1201 1. System Board 2.
  • Page 76 POST Error Code FRU/Action 1800 PCI/PnP Error! No Hardware Interrupt 1. Run Setup and verify PCI/ISA Available configuration settings. 2. If necessary, set ISA adapters to Not available to allow PCI adapters to properly configure. 3. Remove any suspect ISA adapters. 4.
  • Page 77 POST Error Code FRU/Action 180X, 188X 1. Run Setup and verify PCI/ISA PCI configuration or resource error configuration settings. 2. If necessary, set ISA adapters to Not available to allow PCI adapters to properly configure. 3. Remove any suspect ISA adapters. 4.
  • Page 78 POST Error Code FRU/Action 5962 1. Run Configuration An IDE device (other than hard drive) 2. CD-ROM Drive configuration error 3. CD-ROM Adapter 4. Zip or other ATAPI device 5. System Board 6. Riser card 62XX 1. 1st Store Loop Adapter 2.
  • Page 79 POST Error Code FRU/Action 10103, 10110, 101171 1. System Board 2. Data/Fax Modem 3. Riser card 10117 1. Check system speaker Not listed above 2. Check PSTN cable 3. External DAA (if installed) 4. Modem 10118 1. Run Diagnostics and verify the correct operation of the modem slot 2.
  • Page 80 POST Error Code FRU/Action 10461 1. Run Enhanced Diagnostics Drive format error 10462 1. Run Enhanced Diagnostics Controller seek error 10464 1. Run Enhanced Diagnostics Hard Drive read error 10467 1. Run Enhanced Diagnostics Drive non-fatal seek error 10468 1. Run Enhanced Diagnostics Drive fatal seek error 10469 1.
  • Page 81 POST Error Code FRU/Action 119XX 1. 3119 Adapter 121XX 1. Modem Adapter 2. Any Serial Device 3. System Board 4. Riser card 136XX 1. ISDN Primary Rate Adapter 2. System Board 3. Riser card 137XX 1. System Board 141XX 1. Realtime Interface Coprocessor Portmaster Adapter/A 143XX...
  • Page 82 POST Error Code FRU/Action 185XXXX 1. DBCS Japanese Display Adapter/A 2. System Board 3. Riser card 20001 to 20003 1. Image Adapter/A Image-I Adapter/A 2. Memory Module DRAM, VRAM 20004 1. Memory Module DRAM, VRAM 2. Image Adapter/A Image-I Adapter/A 20005 to 20010 1.
  • Page 83 POST Error Code FRU/Action Tape Drive green ″in use″ LED fails to come 1. Tape Drive 2. SCSI Adapter or System Board 3. SCSI Cable (internal) 4. SCSI Cable (external) Tape automatically ejected from drive 1. Tape Cassette Drive SCSI ID on rotary switch does not match 1.
  • Page 84 POST Error Code FRU/Action 27512 1. WMSELF.DGS diagnostics file is missing 2. WMSELF.DGS diagnostics file is incorrect 27535 1. 3V Lithium Backup Battery 2. ServerGuard Adapter 27554 1. Internal Temperature out of range 2. ServerGuard Adapter 27555, 27556 1. ServerGuard Adapter 2.

  • Page 85: Miscellaneous Error Messages

    Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery inaccurate 1. CMOS Backup Battery (see “Safety information” on page 99) 2. System Board Changing colors 1. Display Computer will not power-off. See “Power 1. Power Switch Supply Errors” on page 41. 2.
  • Page 86 Message/Symptom FRU/Action ″Insert a Diskette″ icon appears with a 1. System Board known-good diagnostics diskette in the first 2. Diskette Drive Cable 3.5-inch diskette drive. 3. Riser card 4. Network Adapter Intensity or color varies from left to right of 1.

  • Page 87: Undetermined Problems

    Message/Symptom FRU/Action Some or all keys on the keyboard do not 1. Keyboard work 2. Keyboard Cable 3. System Board Undetermined problems Check the power supply voltages (see “Power Supply Errors” on page 41). If the voltages are correct, return here and continue with the following steps. 1.
  • Page 88 Hardware Maintenance Manual...

  • Page 89: Chapter 8. Parts Listing

    Chapter 8. Parts listing This section lists the replaceable FRUs for Machine Types 2289 and 6824. Item Machine Type 2289 FRU No. CRU? Chassis complete w/Covers (Black) (all models) 49P4537 Chassis complete w/Covers (White) 49P4540 Bezel (Black) (all models) 49P4538 Bezel (White) 49P4541 CD-ROM 48X, black (models 11A 51A 33A 43A...
  • Page 90 Item Machine Type 2289 FRU No. CRU? CD-ROM 48X, white 33P3201 CD-ROM 48X, white 33P3205 CD-ROM 48X, white 33P3209 CD-RW 40X/12X/40X Lite-On, white 33P3271 CD-RW 40X/12X/40X HLDS, white 33P3267 CD-RW 40X/12X/40X Lite-On, black (models 33P3273 31C 31B 31V 41C 41B 41V 61B 62C 71C) CD-RW 40X/12X/40X HLDS, black (models 31C 33P3269 31B 31V 41C 41B 41V 61B 62C 71C)
  • Page 91 Item Machine Type 2289 FRU No. CRU? Memory 128MB PC 266 DDR (models 11A 12C 33L3303 12B 12V 21A 22C 22B 22V 51A 52C 52B 52V 33A 34A 43A 44A 45A 46A A1A 5AC 5BA 2AC 2BA B1A 47A 64A) Memory 256MB PC 266 DDR (models 31C 31B 33L3305 31V 41C 41B 41V 61B 62C 71C 81V 91A 91C 91B...
  • Page 92 Item Machine Type 2289 FRU No. CRU? Processor - Intel P4 2.66GHz (models 91A 91C 02R5347 91B 91V 92C) Processor - Intel Celeron 2.0 GHz (model B1A) 88P5835 Processor - Intel P4 2.4 GHz (model 47A) 02R4515 Processor - Intel P4 2.4 GHz (model 47A) 73P0572 Processor - Intel P4 2.66 GHz (model 71C) 74P1615...
  • Page 93 51A 33A 34A 43A 44A 52C 62C 71C 45A 46A 91C 92C 91A 63C 64A) Chinese/US (models 12B 22B 31B 41B 12V 19K1915 22V 31V 41V 52B 52V 61B) Keyboards (PS2 NetVista Fullwidth, Black) FRU No. CRU? US English (models A1A 5AC 5BA 2AC 2BA) 32P5100 Power Cords FRU No.
  • Page 94 Item Machine Type 6824 FRU No. CRU? Bezel (Black) (all models except 10A 10C 10B 10V 49P4538 10H 20A 20C 20B 20V 20H) Bezel (White) (models 10A 10C 10B 10V 10H 20A 49P4541 20C 20B 20V 20H) CD-ROM 48X, black (all models except 20A 20C 33P3203 20B 20V 20H 6CA 6CT) CD-ROM 48X, black (all models except 20A 20C...
  • Page 95 Item Machine Type 6824 FRU No. CRU? Memory 128MB PC 266 DDR (models11C 11B 33L3303 11V 11H 12A 12T 12C 12B 12V 12H 13A 13T 13C 13B 13V 13H 15A 15V 15H 16A 16V 16H 21A 21T 21C 21B 21V 21H 22A 22T 22C 22B 22V 22H 23A 23V 23H 24A 24V 24H 31A 31T 31C 31B 31V 31H 32A 32V 32H 10A 10C 10B 10V 10H 20A 20C 20B 20V 20H 41C 41V 42A 42T 42C 42B 42V 42H 43A...
  • Page 96 Item Machine Type 6824 FRU No. CRU? Processor - Intel P4 2.4GHz (models 64A 65A 48P7684 66A 66T 66B 66H 67A 67T 67B 67H 68A 68H 69A 6AA 6AC 6BC 6AV) Processor - Intel P4 1.7GHz (models 71A 71C 72C 58P9937 73A 73C 74A) Processor - Intel P4 1.8GHz (models 81A 81C 82C...
  • Page 97 Item Machine Type 6824 FRU No. CRU? Mouse, scrollpoint III, black (all models) 24P0485 Mouse, PS2 2-button, black (all models except 24P0383 10A 10C 10B 10V 10H 20A 20C 20B 20V 20H 6AV A2A 91V) Mouse, PS2 2-button, white (models 10A 10C 10B 24P0381 10V 10H 20A 20C 20B 20V 20H) Mouse, ScrollPoint III, black...
  • Page 98 Keyboards (PS2, Black) FRU No. CRU? Chinese/US (models xxB xxV 6AV 91V) 32P5105 Thailand (models xxT) 32P5132 Keyboards (PS2, White) FRU No. CRU? US English (models 10A 20A 10C 20C 10H 20H) 32P5140 Chinese/US (models 10B 20B 10V 20V) 32P5145 Power Cords FRU No.

  • Page 99: Chapter 9. Additional Service Information

    Chapter 9. Additional Service Information Security features Security features in this section include the following: v Passwords v Vital Product Data v Management Information Format (MIF) v Alert on LAN Passwords The following section provides information about computer hardware and software-related passwords.

  • Page 100: Vital Product Data

    Note: Type 2289 and 6824 computers have Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled. If Enhanced Security is Enabled and an administrator password is given, the administrator password must be entered to use the computer.

  • Page 101: Flash (Bios/Vpd) Update Procedure

    2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) ® 3. HelpCenter 4. Levels 1 and 2 Support ® 5. RETAIN v Sources for obtaining the latest level BIOS available 1. IBM Home Page http://www.ibm.com/pc/us/ 2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) 3. HelpCenter 4. Levels 1 and 2 Support To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure”...
  • Page 102 5. After all beeps cease, power off the computer and move the recovery jumper to the normal position. Then replace the cover and power-on the computer. 6. When the Flash Update Utility appears, select the country/keyboard, then press Enter. 7. If the computer serial number was previously recorded, the number is displayed with an option to update it.

  • Page 103: Power Management

    Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some ™ monitors. Advanced Power Management and Rapid Resume Manager are features of some personal computers. Automatic configuration and power interface (ACPI) BIOS Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power...

  • Page 104: Automatic Power-On Features

    2. Select Power Management from the Configuration/Setup Utility program menu. 3. Select APM BIOS Mode within the APM sub menu and be sure it is set to Enabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the setting.

  • Page 105: Chapter 10. Related Service Information

    Chapter 10. Related service information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer.

  • Page 106: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server/workstation covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 107: Safety Inspection Guide

    Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. v Regularly inspect and maintain your electrical hand tools for safe operational condition.

  • Page 108: Handling Electrostatic Discharge-Sensitive Devices

    3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground. b. The power cord should be the appropriate type as specified in the parts listings.

  • Page 109: Grounding Requirements

    Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese...
  • Page 110 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 111 CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 112 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque: v Não conecte ou desconecte cabos e não realize instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. v Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas.
  • Page 113 v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM. PRECAUCIÓN: Quando produtos a laser (unidades de CD-ROM, unidades de DVD, dispositivos de fibra ítica, transmissores, etc.) estiverem instalados, observe o seguinte: v Não remova as tampas.
  • Page 114 fonte de energia elétrica. CUIDADO: CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Hardware Maintenance Manual...
  • Page 115 Chapter 10. Related service information...
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  • Page 119 Chapter 10. Related service information...
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  • Page 121 Chapter 10. Related service information...
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  • Page 123 DANGER Le courant électrique passant dans les câbles de communication, ou les cordons téléphoniques et d’alimentation peut être dangereux. Pour éviter tout risque de choc électrique: v Ne manipulez aucun câble et n’effectuez aucune opération d’installation, d’entretien ou de reconfiguration de ce produit au cours d’un orage. v Branchez tous les cordons d’alimentation sur un socle de prise de courant correctement câblé...
  • Page 124 v Ne cherchez pas à la réparer ou à la démonter. Pour la mise au rebut, reportez-vous à la réglementation en vigueur. ATTENTION: Si des produits laser sont installés (tels que des unités de CD-ROM ou de DVD, des périphériques contenant des fibres optiques ou des émetteurs-récepteurs), prenez connaissance des informations suivantes: v N’ouvrez pas ces produits pour éviter une exposition directe au rayon laser.
  • Page 125 électrique à l’intérieur de la machine. Il se peut que votre unité dispose de plusieurs cordons d’alimentation. Pour isoler totalement l’unité du réseau électrique, débranchez tous les cordons d’alimentation des socles de prise de courant. ATTENTION: Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire.
  • Page 126 VORSICHT Elektrische Spannungen von Netz-, Telefon- und Datenübertragungsleitungen sind gefährlich. Aus Sicherheitsgründen: v Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. v Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. v Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß...
  • Page 127 v reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Wenn ein Laserprodukt (z. B. CD-ROM-Laufwerke, DVD-Laufwerke, Einheiten mit Glasfaserkabeln oder Transmitter) installiert ist, beachten Sie folgendes. v Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gefährlicher Laserstrahlung führen.
  • Page 128 Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß sichergestellt werden, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden. ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen.
  • Page 129 PERICOLO La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare il pericolo di scosse elettriche: v Non collegare o scollegare i cavi, non effettuare l’installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali. v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
  • Page 130 Smaltire secondo la normativa in vigore (D.Lgs 22 del 5/2/9) e successive disposizioni nazionali e locali. ATTENZIONE: Quando si installano prodotti laser come, ad esempio, le unità DVD, CD-ROM, a fibre ottiche o trasmettitori, prestare attenzione a quanto segue: v Non rimuovere i coperchi. L’apertura dei coperchi di prodotti laser può determinare l’esposizione a radiazioni laser pericolose.
  • Page 131 siano scollegati dalla sorgente di alimentazione. ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. Chapter 10. Related service information...
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  • Page 135 PELIGRO La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones es perjudicial. Para evitar una descarga eléctrica: v No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín, mantenimiento o reconfiguraciín de este producto durante una tormenta. v Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos.
  • Page 136 v Calentarla a una temperatura que supere los 100 C (212 F) v Repararla o desmontarla Despréndase de la batería siguiendo los requisitos que exija el reglamento o la legislaciín local. PRECAUCIÓN: Cuando instale productos láser (como, por ejemplo, CD-ROM, unidades DVD, dispositivos de fibra íptica o transmisores), tenga en cuenta las advertencias siguientes: v No retire las cubiertas.
  • Page 137 El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín. Para eliminar la corriente eléctrica del dispositivo, asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín.

  • Page 138: Send Us Your Comments

    Send us your comments! We want to know your opinion about this manual (part number 24P2934). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA).

  • Page 139: Problem Determination Tips

    Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Processor or hard disk upgrades v Failure symptom...

  • Page 140: Trademarks

    OS/2 Update Connector NetView Wake on LAN NetVista Lotus and Domino are trademarks of Lotus Development Corporation in the United States, other countries, or both. Intel and Celeron are registered trademarks of Intel Corporation. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.
  • Page 142 Part Number: 24P2974 (1P) P/N: 24P2974...

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