Holding A Call Exclusively; Using Call Queuing - Nortel ICS 6.1 Manual

106 / Handling many calls at once
3. Press the line button of the call. You may hear indications from the far
end that you are on hold (for example, tones or music).
4. When the person you were talking to returns you hear them through
your telephone speaker. Lift the handset and talk.
Tip -
telephone, you can use the handsfree/mute feature
instead of Listen on Hold.

Holding a call exclusively

You can put a call on Exclusive Hold so that it can be retrieved only at your
telephone.
² à á
Press
telephones, and the call cannot be picked up by anyone else in the office.
Displays

Using Call Queuing

If you have more than one call ringing at your telephone, you can choose
the call that has the highest priority by pressing
Call Queuing answers incoming external calls before callback, camped,
and transferred calls.
Compact ICS 6.1 System Coordinator Guide
If Automatic handsfree has been assigned to your
² ³
or . The line appears busy on all other
You have placed one or more calls on hold. The
name of the line that has been held the longest is
displayed.
² à á
² ¡ â Ú
² ¡ â Ú
.
P0603544 02