Using Silent Monitor - Nortel ICS 6.1 Manual

180 / Programming Hunt Groups

Using Silent Monitor

After you have the silent monitor parameters set up, you will be able to use
your SM supervisor two-line display telephone to monitor external Hunt
group calls.
Refer to the Compact ICS Installation Guide for detailed information about
the fields that make up this feature.
To start a session, on a silent monitor supervisor telephone, which must
have a two-line display:
²
1. Enter
2. Type in the SM password (default:
3. Enter the DN of the telephone you want to monitor and press
If that telephone is currently on a Hunt group call, you will be
automatically connected to the call. If the telephone is idle or not on a
hunt group call, you will be prompted to pick another DN to monitor.
To end a session: Press
While attempting to monitor a call, or during a call, you may get one of the
following prompts:
Compact ICS 6.1 System Coordinator Guide
¥ Þ Þ â .
Tips -
Your telephone is muted by default at the
beginning of a monitoring session. Press the
handsfree/mute button or the display key under
to enter the conversation.
, or press the display key under
¨
Enter the DN for the Hunt Group
telephone that you want to monitor. If you
make a mistake entering a DN number,
press
the number you entered is correct, press
The system redisplays this prompt if it is
unable to establish a session with the
telephone DN that you enter.
and re-enter the number. If
.
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.
or .
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