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Service Usage Profile
The Service Usage Profile tracks printer activity, consumable usage and printer
history. This data is stored in NVRAM. Service Usage Profile data includes error logs
that retain detail on the type, date, location and frequency of engine and jam errors.
While the Service Usage Profile includes data on all aspects of the printer, this section
focuses on accessing these two error logs to review printer history.
Accessing Fault Histories
Access Service Usage Profile fault histories by:
Print (if possible) the Service Usage Profile.
a.
At the printer's Front Panel, go to the
Service
b.
From the
engine and jam error fault histories are detailed at lines 262 and 298
respectively.
Or...
View fault history logs on the Front Panel.
a.
At the printer's Front Panel, go to the
Service
b.
From the
Or...
If the printer is operational and connected to a network, view the fault history
using a browser.
a.
Open a web browser.
b.
Enter the printer's IP address as the URL.
c.
Select the
Interpreting Fault History Error Codes
Fault histories appear on the Front Panel as a list of semi-colon separated codes. A
partial example of the Engine Error Log as it appears on the display:
0,0; 0,0; 0,0; 0,0;13, <pg_count>;13, <pg_count>;13,<pg_count>;...
The fault history logs for the engine and jams each contain 30 entries. Log entries
move right to left. Each successive error shifts the log left, with the oldest code falling
off the left and the latest code added to the right. Note that a value of 0 (zero) or "--"
in a log indicates no data and <pg_count> indicates the value of the Total Page
counter at the point when the error occurred. For display, the Engine Error Log
combines the error code and page count (lines 262 and 263 of the printed Service
Usage Profile).
Error Messages, Codes, and Procedures
Tools.
Service Tools
menu, select
Tools.
Service Tools
menu, select
Troubleshoot
link and the
Troubleshooting
Service Usage Profile.
Troubleshooting
Engine Error
or
Fault History
displays.
menu and select
The
menu and select
Jam
History.
3-7
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Table of Contents
Troubleshooting
