Yealink SIP-T29G User Manual page 157

ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T29G IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance. For more information on ACD key icon indicators,
refer to Icon Instructions
Note
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
To configure an ACD key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press
4. (Optional.) Enter a string that will appear on the LCD screen in the Label field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key
is configurable
To log into the ACD system:
1. Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
on page 3.
or , or the Switch soft key to select ACD from the Type field.
via web user interface at the path DSSKey->Line Key.
Advanced Phone Features
147