Problems During Application Development; Contacting Matrox - Matrox Meteor-II Installation And Hardware Reference Manual

Problems during application development

➘
Computer 'hangs' or produces unwanted results while an application is running
Sometimes, an EISA or ISA device might attempt to use the same interrupt,
registers, or memory space as PCI boards, and this causes a conflict. Check for an
interrupt, memory, or register conflict:
• Under Windows 2000, right-click on My Computer, and select Manage from the
presented menu. From the Computer Management explorer window, select
System Tools\ System Information\ Hardware Resources\ IRQs folder. Check for
devices that are sharing an IRQ with your Matrox frame grabber.
• Under Windows XP, click on the Start button, open the Control Panel, select
Administrative Tools, and open Computer Management. From the Computer
Management explorer window, select System Tools, followed by Device Manager.
From the View menu, select the Resources by type, and expand the Interrupt
request (IRQ) folder. Check for devices that are sharing an IRQ with your Matrox
frame grabber.

Contacting Matrox

Before contacting your local Matrox representative, Matrox Sales Office, or the
Matrox Imaging Customer Support Group, you will need the following
information:
• A description of what happened.
• Computer (motherboard) make and model number, environment, and
peripherals (especially boards sharing the computer with your Matrox Meteor-II).
• Your board's serial number (printed on the bar code label), and revision number.
Use the Product Assistance Request Form at the back of this manual to record the
necessary information.
Contacting Matrox 41