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HP P2000 G3 MSA System
Event Descriptions Reference Guide
Part number: 591224-004
First edition: May 201 1

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    HP P2000 G3 MSA System Event Descriptions Reference Guide Part number: 591224-004 First edition: May 201 1...

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    Legal and notice information © Copyright 201 1 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.21 1 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor’s standard commercial license.

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    This guide lists events by event code and severity, where the most severe form of an event is described first. Events are listed in the following format. Events that do not apply to P2000 G3 MSA System products are not listed.

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    Event descriptions Warning Either: • The indicated non-RAID-6 vdisk is operating with degraded health due to the failure of one disk. • The indicated RAID-6 vdisk is operating with degraded health due to the failure of two disks. The vdisk is online but cannot tolerate another disk failure. If a dedicated spare or global spare of the proper size and type is present, that spare is used to automatically reconstruct the vdisk.

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    Vdisk verification failed during the verification process. Recommended actions • Resources for diagnosing and resolving problems on page 3. Info. Vdisk verification failed immediately, was aborted by a user, or succeeded. Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. Vdisk creation has started. Recommended actions • No action required. Info. The statistics for the indicated vdisk have been reset. Recommended actions • No action required. Info. Cache parameters have been changed for the indicated vdisk. Recommended actions • No action required.

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    If the volume is missing and was not intentionally removed, see Resources for diagnosing and resolving problems on page 3. Info. A communication failure has occurred between the controller and an enclosure management processor (EMP). Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. An error detected by the sensors has been cleared. This event indicates that a problem reported by event 39 or 40 is resolved. Recommended actions • No action required. Info. The indicated vdisk has been renamed. Recommended actions • No action required.

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    This can happen when disks containing data have been inserted from another enclosure. This event only applies to non-Active-Active controllers. Recommended actions • You may need to clear the disks’ metadata if you want to reuse them in one or more new vdisks. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The controller that logged this event is shut down, or both controllers are shut down. Recommended actions • No action required. Info. The controller has started or completed failing over. Recommended actions • No action required. Info. After failover, recovery has either started or completed. Recommended actions •...

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    (CRC). The local flash configuration will be used instead. Recommended actions • Restore the default configuration by using the restore defaults command, as described in the CLI reference guide. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Warning The mirrored configuration retrieved by this controller from the partner controller is corrupt. The local flash configuration will be used instead. Recommended actions • Restore the default configuration by using the restore defaults command, as described in the CLI reference guide.

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    The statistics for the indicated volume have been reset. Recommended actions • No action required. 1 10 Info. Ownership of the indicated vdisk has been given to the other controller. Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    1 1 1 Info. The link for the indicated host port is up. This event indicates that a problem reported by event 1 12 is resolved. For a system with FC ports, this event also appears after loop initialization. Recommended actions •...

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    The Management Controller (MC) has re-established communication with the Storage Controller (SC). Recommended actions • No action required. Info. New firmware has been loaded on the Management Controller (MC). Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. New loader firmware has been loaded on the Management Controller (MC). Recommended actions • No action required. Warning The Management Controller (MC) has been restarted from the Storage Controller (SC) for the purpose of error recovery. Recommended actions • If this event occurs more than twice per hour, see Resources for diagnosing and resolving problems page 3.

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    The indicated SES alert condition was detected in the indicated enclosure. Recommended actions • Most voltage and temperature errors and warnings relate to the power supply module; see Table 2 page 44. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The indicated SES alert condition has been cleared in the indicated enclosure. This event is generated when the problem that caused event 168 is cleared. Recommended actions • No action required. Info. The last rescan indicates that the indicated enclosure was added to the system. Recommended actions •...

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    Info. Write-back cache has been disabled. Recommended actions • If event 187 is not logged within a reasonable amount of time, see Resources for diagnosing and resolving problems on page 3. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. A disk channel that was previously degraded or failed is now healthy. Recommended actions • No action required. 190–201 Info. Includes component-specific environmental indicator events generated by the auto-write-through feature when an environmental change occurs. If an auto-write-through trigger condition has been met, write-back cache is disabled and event 188 is also logged.

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    (with no errors found) has been added to a vdisk. Recommended actions • No action required. Info. All snapshots have been deleted for the indicated master volume or snap pool. Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    21 1 Warning SAS topology has changed; no elements are detected in the SAS map. The message specifies the number of elements in the SAS map, the number of expanders detected, the number of expansion levels on the native (local controller) side and on the partner (partner controller) side, and the number of device PHYs. Recommended actions •...

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    Background rollback for the indicated master volume failed to start due to inability to initialize the snap pool. The rollback is in a suspended state. Recommended actions • Make sure the snap pool and the vdisk on which this volume exists are online. Restart the rollback operation. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error Failed to execute rollback for a particular LBA (logical block address) range of the indicated master volume. Recommended actions • Restart the rollback operation. Error Background rollback for the indicated master volume failed to end due to inability to initialize the snap pool.

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    (such as a temperature fault or power-supply fault), then see the topic about transportable CompactFlash in the User Guide for the affected controller module. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. A new controller enclosure has been detected. This happens when a controller FRU is moved from one enclosure to another and the controller detects that the midplane WWN is different from the WWN it has in its local flash. Recommended actions •...

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    Recommended actions • No action required. Info. In-band CAPI commands have been enabled. Recommended actions • No action required. Info. In-band SES commands have been disabled. Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. In-band SES commands have been enabled. Recommended actions • No action required. Warning The indicated disk spare is missing. Either it was removed or it is not responding. Recommended actions • Replace the indicated disk. Info. The link speed of the port bypass circuit and interconnect mode has been set to the default. Recommended actions •...

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    Check the system date and time. If either is incorrect, set them to the correct date and time. • Also look for event 246 and take appropriate action. When the problem is resolved, event 299 is logged. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The controller’s real-time clock (RTC) settings were recovered after an unexpected power loss. Recommended actions • No action required. Info. CPU frequency has changed to high. Recommended actions • No action required. Info. CPU frequency has changed to low. Recommended actions •...

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    The indicated controller module has failed. This event can be ignored for a single-controller configuration. Recommended actions • Replace the failed controller module. The module’s Fault/Service Required LED will be illuminated (not blinking). HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error The indicated FRU has failed or is not operating correctly. This event follows some other FRU-specific event indicating a problem. This event was defined for HP Remote Insight Support tools. Recommended actions • To determine whether the FRU needs to be replaced, see the topic about verifying component failure in the component’s replacement instructions document.

  • Page 33: Events 352-359

    Resources for diagnosing and resolving problems on page 3. Info. All PHYs that were down for the indicated disk channel have recovered and are now up. Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The speed of the indicated disk PHY was renegotiated. Recommended actions • No action required. Critical, The scheduler experienced a problem with the indicated schedule. Error, or Recommended actions Warning • Take appropriate action to correct the indicated problem. Info.

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    If any of the above problems exist, resolve them. Then repeat the add operation with a valid volume. Info. Completed adding the indicated secondary volume to the indicated replication set. Recommended actions • No action required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. Completed removing the indicated secondary volume from the indicated replication set. Recommended actions • No action required. Error Failed to remove the indicated volume from the indicated replication set. This can occur for several reasons, such as: • The volume record is not found. •...

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    Firmware in the remote system is incompatible with firmware in the local system so they cannot communicate with each other to perform replication operations. Recommended actions • Update the firmware on one or both systems so they are running the same version. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. Started to change the primary volume for the indicated replication set to the indicated volume. Recommended actions • No action required. Info. Completed changing the primary volume for the indicated replication set to the indicated volume. Recommended actions • No action required.

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    The indicated volume has been detached from the indicated replication set. The volume can now be physically moved to another storage system. Recommended actions • No action required. Info. The indicated volume has been reattached to the indicated replication set. Recommended actions No action required. • HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. A user changed the drive-spin-down delay for the indicated vdisk to the indicated value. Recommended actions • No action required. Warning The controller detected that the configured host-port link speed exceeded the capability of an FC SFP. The speed has been automatically reduced to the maximum value supported by all hardware components in the data path.

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    An IP address conflict was detected for the indicated iSCSI port of the storage system. The indicated IP address is already in use. Recommended actions • Contact your data-network administrator to help resolve the IP address conflict. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Disk error conditions and recommended actions Table 1 Disk error conditions and recommended actions Condition Recommended action Event 8 reports that the RAID controller can no Reseat the disk. If this does not resolve the problem, longer detect the disk. replace the disk.

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    The status of the vdisk that originally had the failed If this status occurs after you replace a defective disk is DRV FAILED. disk with a known good disk, the enclosure midplane might have experienced a failure. Replace the enclosure. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Power supply faults and recommended actions Table 2 Power supply faults and recommended actions Fault Recommended action Power supply fan warning or failure, or power • Check that all of the fans are working using supply warning or failure. Event code 168. SMU.

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    Unknown, Error, Other, Stressed, Degraded, OK Temperature Sensor HP_OverallTempSensor Unknown, Other, Error, Non-Recoverable Error, Degraded, OK Battery/SuperCap HP_SuperCap Unknown, Error, OK FC Port HP_FCPort Stopped, OK SAS Port HP_SASTargetPort Stopped, OK ISCSI Port HP_ISCSIEthernetPort Stopped, OK HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Resolving scrub errors Certain conditions such as bad blocks in a disk, the failure of multiple disks at the same time, or an enclosure failure can cause the scrub utility to find a parity discrepancy error. Follow the directions below to recover from such events.

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    HP support. To help expedite your case, provide logs gathered at the beginning of this procedure to HP support and a current copy of the logs. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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