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Appendix D: Warranty, Service, and
Technical Support
Limited Warranty
Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects
in material or workmanship for a period of ten years from the date of purchase or, if
date of purchase is not provided, ten years from the date of shipment (limited to
customers in the U.S., Canada, Mexico, and United Kingdom). For customers in all
other countries, due to certain legal restrictions, MTS warrants that this product will
be free from defects in material or workmanship for a period of five years from the
date of purchase or, if date of purchase is not provided, five years from the date of
shipment, unless otherwise limited or prohibited by law.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IM-
PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU-
LAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products that have been damaged by lightning
storms, water, or power surges, or that have been neglected, altered, abused, used
for a purpose other than the one for which they were manufactured, repaired by the
customer or any party without MTS's written authorization, or used in any manner
inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair
or replacement of any products that prove to be defective within the warranty peri-
od, or, at MTS's option, issuance of a refund of the purchase price. Defective prod-
ucts must be returned by Customer to MTS's factory with transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER
NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE
FOR DEFECTIVE PRODUCTS.
Service
If you are outside the USA, your local distributor of Multi-Tech products usually
offers the quickest and most economical repair option. If necessary, you may send
your modem to our Mounds View factory in the USA. A modem that is shipped to
us from outside the USA must have a Returned Materials Authorization (RMA) and
shipping instructions. To return a modem for repair from inside the USA, no RMA
is required; simply send it to us freight prepaid. Include a description of the problem,
a return shipping address, and a check or purchase order for out-of-warranty repairs.
Please send modems that require repairs to the following address:
If you are shipping from outside the USA, please contact our Repair Department for
an RMA prior to your shipment. You can contact us by telephone at +612 785-3500
or by fax at +612 785-9874.
D Warranty, Service, and Technical Support
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repair
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