Multitech MultiModem MT5634ZBA-V-V.90 User Manual
Global mt5634zba-series
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Summary of Contents for Multitech MultiModem MT5634ZBA-V-V.90
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Page 1: User Guide
MultiModemZBA Global MT5634ZBA-Series MT5634ZBA-V–V.90 MT5634ZBA-V–V.92 MT5634ZBA–V.90 MT5634ZBA–V.92 User Guide... - Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
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Page 3: Table Of Contents
The Modem Doesn’t Work with Caller ID ...30 Fax and Data Software Can’t Run at the Same Time ...30 Appendix A - Technical Specifications ...31 Appendix B - Upgrading the Modem’s Firmware ...33 Upgrade Overview...33 Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Table of Contents Table of Contents... - Page 4 Appendix D - Installing a Modem Under Linux...40 Appendix E - Connecting to a Cisco Router...41 Appendix F - Warranty, Service, and Technical Support ...43 Technical Support...46 Internet Sites...46 Index ...47 Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Table of Contents...
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Page 5: Chapter 1 - Introduction
Congratulations on your purchase of the MultiModemZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This user guide will help you to install, configure, test and use your modem. The Products MT5634ZBA-V.90... -
Page 6: Features Table
Please note that some V.92 features are turned off in the factory default configuration, and may need to be turned on, depending on your needs. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 1 - Introduction PRODUCTS... -
Page 7: What Is In Your Modem Package
PhoneTools (a data communications program), and Acrobat Reader. · A universal power supply · A 9-pin to 25-pin serial cable · An RJ-11 phone cable · A power cord (country-specific) Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 1 - Introduction... -
Page 8: Chapter 2 - Installation
3. On the bottom of the modem are two screws, which hold the case together. Remove both screws and set them aside. 4. Turn the modem right side up. 5. Remove the top part of the modem case. 6. To close the modem, reverse Steps 1–5. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 2 - Installation... -
Page 9: Location Of The Jumpers
To use the modem with a monophonic external speaker, remove the jumper plug from the J8 jumper pins. You can store it by placing it on one jumper pin. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 2 - Installation Jumper for Modem... -
Page 10: Step 3: Connect The Modem To Your Pc
Important: The PHONE jack is not interchangeable with the LINE jack. Do not plug the telephone into the LINE jack or the line cable into the PHONE jack. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 2 - Installation Connections With Voice... -
Page 11: Surge Protectors And Lightning
During an electrical storm, it is safest to unplug your computer equipment from both the power outlet and the telephone line. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 2 - Installation... -
Page 12: Step 4: Install The Modem Driver
Click the Start button, point to Settings, and click Control Panel. Double-click the Modems icon to open the Modems Properties dialog box. In the list box, select the old modem. Click Remove, and then click Close. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 2 - Installation... -
Page 13: Step 5: Configure The Modem For Your Country
NTER The country code displays: Country AT Command (hexadecimal) Euro/NAM AT%T19,0,34 (default) A list of country codes can be found on the Multi-Tech Web site at http://www.multitech.com/GlobalModem/config. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Result code (decimal) Chapter 2 - Installation... -
Page 14: Step 6: Install Data Communications Software
For information about setting up and using Modem-on-Hold, refer to the Modem-on-Hold ReadMe file. You can also use the program’s online Help accessed by pressing F1 or the Help button; you can also right- mouse click on a menu item. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 2 - Installation... -
Page 15: Chapter 3 - Operation
If you connect at a rate under 14,400 bps, all protocol indicators remain off after the connection is broken, even though the modem is still turned on. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Lights whenever the modem is set for or connects using the V.90 or Lights whenever the modem connects using the V.34 protocol. -
Page 16: Phonetools Features
Quick Connect works best when line conditions are consistent from call to call. If line conditions are variable, enabling Quick Connect can actually increase the connect time slightly. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 3 - Operation... -
Page 17: Connecting To The Internet
If, besides the Web, you use the Internet for e-mail and newsgroups, your ISP should also provide you with the following information: · E-mail or POP mail address · POP server address · Mail or SMTP address · News or NNT server address Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 3 - Operation... -
Page 18: Chapter 4 - At Commands, S- Registers, And Result Codes
The AT Commands, S-Registers, and Result Codes for the MT5634ZBA-Series Modems are published is a separate Reference Guide. This guide is included on the MT5634ZBA-Series system CD. You can open the guide from the CD, or you download the guide to your hard drive. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide... -
Page 19: Chapter 5 - Remote Configuration
E NTER Save the new value by typing AT&W and pressing E Type ATO and press E Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide NTER to exit remote configuration. You can now break the connection in the NTER CAUTION: Passwords are case-sensitive. -
Page 20: Chapter 6 - Callback Security
· To turn on remote callback security only: callback security turned on, each caller is asked to enter a password, is called back, and then Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide . The modem responds with OK if the setup... -
Page 21: Setting Callback Security Message Parity
A form is provided on the last page of this chapter to help you plan or keep track of password and phone number assignments. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 6 - Callback Security Type AT#CBS3 and press E NTER . -
Page 22: Calling Procedures
If the password is valid, the following message appears and the modems establish a working connection: OK Connecting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide . You have three attempts or one minute to enter a valid password. Chapter 6 - Callback Security . -
Page 23: Direct Connection
Callback Security Commands The AT Commands related to Callback to Security are included in the separate AT Commands Reference guide included on MT5634ZBA-Series Modem system CD. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 6 - Callback Security . You have three... -
Page 24: Callback Assignments Form
Callback Assignments Form Location Password Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 6 - Callback Security Telephone Number... -
Page 25: Chapter 7 - Troubleshooting
Make sure you are in terminal mode in your data communication program, then type AT and press . If you get an OK response from your modem, your connections are good and the problem NTER likely is in the connection setup in your communication software. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 7 - Troubleshooting... -
Page 26: The Modem Cannot Connect When Dialing
· a wrong number. · no modem at the other end. · a faulty modem, computer, or software at the other end. · incompatibility between modems · poor line conditions. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 7 - Troubleshooting... - Page 27 If they have been disabled, include V1X4 in the modem’s initialization string, or in terminal mode enter ATV1X4 and press E . When you dial again, the modem reports the call’s progress. NTER Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide...
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Page 28: The Modem Disconnects While Online
Try again. · Your ISP might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day. Try again. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 7 - Troubleshooting... -
Page 29: Modem Cannot Connect When Answering
Try entering the I11 command in online mode or the &V command in command mode to display information about the last connection, making a screen print of the connection statistics, and checking for parameters that might be unacceptable. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 7 - Troubleshooting... -
Page 30: The Modem Doesn't Work With Caller Id
In Windows 95 and higher, you can have data and fax communication applications open at the same time, but they cannot use the same modem at the same time. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 7 - Troubleshooting... -
Page 31: Appendix A - Technical Specifications
Data Compression Speed Conversion Mode of Operation Flow Control Intelligent Features Command Buffer Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide MultiModemZBA™ MT5634ZBA Global MT5634ZBA–V90, Global MT5634ZBA-V–V90, Global MT5634ZBA–V92, Global MT5634ZBA-V–V92 56K speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions)* Up to 48Kbps when accessing a V.92 server (actual speed... - Page 32 Environmental Power Requirements Power Consumption Dimensions Weight Limited Warranty Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide -11 dBm (North America) – varies by country setting ±0.01% -43 dBm under worst-case conditions 43 dB TIA/EIA RS-232C/ITU-T V.24/V.28 DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack Country-specific telephone;...
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Page 33: Appendix B - Upgrading The Modem's Firmware
E.g., if your current firmware version is 4.16, replace it only with 4.xx firmware, not 6.xx firmware. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix B - Upgrading the Modem’s Firmware , and record your results. The model number and firmware version NTER . - Page 34 Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window and pressing E Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix B - Upgrading the Modem’s Firmware...
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Page 35: Appendix C - Regulatory Compliance
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix C - Regulatory Compliance... -
Page 36: Fcc Part 68 Telecom
8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. -
Page 37: Fax Branding Statement
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix C - Regulatory Compliance... -
Page 38: International Modem Restrictions
Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits: Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide... -
Page 39: New Zealand Telecom Warning Notice
14. For correct operation, total of the RN’s of all devices connected to a single line at any time should not exceed 5. South African Statement This modem must be used in conjunction with an approved surge protection device. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix C - Regulatory Compliance... -
Page 40: Appendix D - Installing A Modem Under Linux
To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax, and others, depending on your requirements. Each vendor of Linux has more than adequate information on installing these programs. Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix D - Installing a Modem Under Linux NTER... -
Page 41: Appendix E - Connecting To A Cisco Router
Using a terminal program and an originating modem, dial the number of the modem connected to the Cisco router, which we will call the “remote modem.” When connection is established, the remote modem responds: Password> Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix E - Connecting to a Cisco Router Note:... -
Page 42: Console Port Connections
When you have finished configuring the remote modem, save the new configuration by typing AT&W0<CR>, then type ATO<CR> to exit remote configuration. You can then break the connection in the normal way. Note: Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix E - Connecting to a Cisco Router NTER Console cable... -
Page 43: Appendix F - Warranty, Service, And Technical Support
Technical Support Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment. -
Page 44: Repair Procedures For International Distributors
Repair Procedures for International Distributors Procedures for International Distributors of Multi-Tech products are on the distributor web site. http://www.multitech.com/PARTNERS/login/ Copyright ã Multi-Tech Systems, Inc. 2001 10-Sep-01 Online Warranty Registration If you have access to the Internet, you can register your Multi-Tech product online at http://www.multitech.com/register/. -
Page 45: Replacement Parts
Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: 800 826-0279 Fax: 914 267-2420 Email: info@thesupplynet.com Internet: http://www.thesupplynet.com Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Appendix F - Warranty, Service, and Technical Support... -
Page 46: Technical Support
Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. -
Page 47: Index
14, 29 European Community Directives, 38 Fax Branding Statement, 37 Regulations, 35 Features, 5 Features Specific to V.90, 6 Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Features Specific to V.92, 6 Features Table, 6 Firmware Upgrading, 33 Flash Memory, 33... - Page 48 Safety, 8 Serial Cable, 26 Serial Port, 14 Service, 44 South African Statement, 39 Specifications, Technical, 31 Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Speed Sserial Port, 14 S-Registers, 18 S0, 14 static electricity, 8 Store Current Configuration command, 14 Surge...
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