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Multitech MULTIMODEM MT5634ZBA-USB User Manual

56k data/fax modem with usb
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Model MT5634ZBA-USB
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Summary of Contents for Multitech MULTIMODEM MT5634ZBA-USB

  • Page 1 Model MT5634ZBA-USB Data/Fax Modem User Guide...
  • Page 2 Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A (612) 785-3500 or (800) 328-9717 US.. Fax (612) 785-9874 Fax-Back Service (612) 717-5888 Technical Support (800) 972-2439 BBS (612) 785-3702 or (800) 392-2432 Internet Address http://www.multitech.com Technical Writer: brian@multitech.com...

  • Page 3: Table Of Contents

    Safety Warnings ... 10 Step 1: Assemble the Modem ... 11 Step 2: Install the Software ... 12 Step 3: Connect the Modem to Your System ... 13 Line Connection ... 13 Phone Connection ... 13 USB Connection ... 13 Step 4: Select the Modem ...
  • Page 4 Chapter 6 - Troubleshooting Introduction ... 42 None of the Indicators Light ... 42 The Modem Does Not Respond to Commands ... 42 The Modem Dials But Cannot Connect ... 43 The Modem Disconnects While Online ... 44 The Modem Cannot Connect When Answering ... 44 The Modem Doesn’t Work with Caller ID ...

  • Page 5: Chapter 1 - Introduction And Description

    Chapter 1 - Introduction and Description...

  • Page 6: Introduction

    America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you install, configure, test and use your modem as well as provide links to useful Web sites and other resources.

  • Page 7: What Is In Your Modem Package

    What Is in Your Modem Package? Your modem package has several components. Make sure you have them all before trying to operate your modem. Your package should include: • One MT5634ZBA-USB-Mac modem • One set of four plastic feet •...
  • Page 8 MT5634ZBA-USB User Guide...

  • Page 9: Chapter 2 - Quick Start

    Chapter 2 - Quick Start...

  • Page 10: Introduction

    MT5634ZBA-USB User Guide Introduction We know you are eager to get your Multi-Tech modem up and running, so we’ll skip the features for now, and show you how to set it up and install it on your computer. For a more detailed description of your modem’s features, please refer to the...

  • Page 11: Step 1: Assemble The Modem

    Chapter 2 - Quick Start Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem.

  • Page 12: Step 2: Install The Software

    MT5634ZBA-USB User Guide Step 2: Install the Software Note: You must have Mac OS 8.5 or later to perform this installation. If you need to upgrade, go to http://asu.info.apple.com/. Once you have done this, proceed with the installation that follows. Follow these steps to install the software on your computer.

  • Page 13: Step 3: Connect The Modem To Your System

    USB Ports Figure 2-2. MultiModemUSB Cabling (iMac Line Connection Plug one end of the line cable into the modem’s LINE jack*, and the other end into a phone line wall jack. Phone Connection For voice-only calls (optional), you can plug a telephone into the modem’s PHONE jack*.

  • Page 14: Step 4: Select The Modem

    Close the Modem dialog box, and click Save when prompted to save changes. Step 5: Test Your Modem If you already have an Internet account, the simplest way to test your modem is to try logging on to the Internet. If the modem does not connect successfully, refer to Chapter 6...

  • Page 15: Chapter 3 - Features

    Chapter 3 - Features...

  • Page 16: What Can You Do With Your Modem

    You can also telecommute with your fax modem—work at home while communicating with the office by modem or fax. And of course, you can use your modem to exchange faxes with any fax machine in the world, enabling you to communicate quickly with businesses and organizations that do not have direct data communications.

  • Page 17: Fax

    Telephone Line You must have a telephone line with jack (connector) that accepts the cable that comes with the modem. If you do not have a telephone jack near your computer, you should install one before proceeding. Do-it-yourself telephone extension kits and accessories are available wherever telephones are sold.

  • Page 18: Connections

    See Connecting to a Telephone Set (“PHONE”) If you wish to connect a telephone to the same line as the modem, you can plug it into the modem’s PHONE jack. This connector is provided as a convenience; you can also connect your telephone to a duplex jack inserted into your wall jack.

  • Page 19: Front Panel

    The MT5634ZBA-USB has 6 LED indicators on the front panel that indicate status, configuration, and activity: Transmit Data. The TD LED flashes when the modem is transmitting data to another modem. Receive Data. The RD LED flashes when the modem is receiving data from another modem.
  • Page 20 MT5634ZBA-USB User Guide...

  • Page 21: Chapter 4 - At Commands, S-Registers And Result Codes

    Chapter 4 - AT Commands, S-Registers and Result Codes...

  • Page 22: At Commands

    (+++) followed immediately by the AT characters and the command, e.g., +++ATH to hang up the modem. To return to data mode from online command mode, you must issue the command ATO.

  • Page 23: At Command Summary

    , Pause during dialing for time set in register S8. ; Return to command mode after dialing. (Place at end of dial string.) ! Hook flash. Causes the modem to go on-hook for one-half second, then off-hook again. Chapter 4 - AT Commands, S-Registers and Result Codes ) key to execute most commands.
  • Page 24 MT5634ZBA-USB User Guide @ Wait for quiet answer. Causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission.
  • Page 25 043. Command: T Tone Dialing Values: P, T Default: Description: Configures the modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed until a P command or dial modifier is received. Chapter 4 - AT Commands, S-Registers and Result Codes...
  • Page 26 Command: &Cn Data Carrier Detect (DCD) Control Values: n = 0 or 1 Default: Description:&C0 Forces the DCD circuit to be always high. &C1 DCD goes high when the remote modem’s carrier signal is detected, and goes low when the carrier signal is not detected.
  • Page 27 &Q5 Error control with data buffering. Same as \N3. &Q6 Asynchronous with data buffering. Same as \N0. &Q8 MNP error control mode. If MNP error control is not established, the modem falls back ac- cording to the setting in S36.
  • Page 28 = 0 Default: None Description:&W0 Stores current modem settings in nonvolatile memory and causes them to be loaded at power-on or following the ATZ command instead of the factory defaults. See also the &F command. &W1 Clears user default settings from nonvolatile memory and causes the factory defaults to be loaded at power-on or following the ATZ command.
  • Page 29 Default: Description: Controls the response of the modem to a break received from the computer, the remote modem, or the \B command. The response is different for each of three different states. Data mode. The modem receives the break from the computer: Enter online command mode, no break sent to the remote modem.
  • Page 30 Default: Description:\Tn Sets the time (in minutes) after the last character is sent or received that the modem waits before disconnecting. A value of zero disables the timer. Applies only in buffer mode. Note: You can also set the inactivity timer by changing the value of S30.
  • Page 31 +++AT<CR> Escape Sequence Values: Description: Puts the modem in command mode (and optionally issues a command) while remaining online. Type +++AT and up to ten command characters, then press ENTER. Used mostly to issue the hang-up command: +++ATH<CR>. Command:%%%AT<CR>Remote Configuration Escape Sequence...

  • Page 32: S-Registers

    MT5634ZBA-USB User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit 1 ring 1 ring decimal decimal...
  • Page 33 17 = 28800 bps 18 = 31200 bps 19 = 33600 bps Sets the maximum 56K “downstream” speed at which the modem attempts to connect. The default maximum speed is 56K bps. V.90 Rates K56flex Rates 0 = V.90 disabled 1 = V.90 enabled*...
  • Page 34 LAPM, MNP, or aysnc S36=5, 7 Sets the length of time in the off-line command mode before the modem goes into standby mode. A value of zero prevents standby mode; a value of 1–4 sets the value to 5. 0, 1 or 2 1 Selects one of three 56K operating modes.

  • Page 35: Result Codes

    Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIALTONE...
  • Page 36 MT5634ZBA-USB User Guide...

  • Page 37: Chapter 5 - Remote Configuration

    Chapter 5 - Remote Configuration...

  • Page 38: Introduction

    3. You can now send AT commands to configure the remote modem. 4. When you have finished configuring the remote modem, save the new configuration by typing AT&W0<CR>, then type ATO<CR> to exit remote configuration. You can then break the connection in the normal way.

  • Page 39: Changing The Remote Escape Character

    0 (zero) disables remote configuration entirely—but if you do this remotely, you won’t be able to change it back remotely! 1. Establish a remote configuration link with the remote modem as described in “Basic Procedure.” 2. Type ATS9=n, where n is the ASCII code for the new remote configuration escape character, then press ENTER.
  • Page 40 MT5634ZBA-USB User Guide...

  • Page 41: Chapter 6 - Troubleshooting

    Chapter 6 - Troubleshooting...

  • Page 42: Introduction

    MT5634ZBA-USB User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.

  • Page 43: The Modem Dials But Cannot Connect

    (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error. Check your PBX manual to see if you can change the internal dial tone; if you can’t, change your modem’s initialization string to replace X4 with X3, which will cause the...

  • Page 44: The Modem Disconnects While Online

    The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company).

  • Page 45: Appendixes

    Appendixes...

  • Page 46: Appendix A: Regulatory Compliance

    MT5634ZBA-USB User Guide Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN).
  • Page 47 Manufacturer: Multi-Tech Systems, Inc. Model Number: MT5634ZBA-USB FCC Registration No: AU7USA-24713-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 (800) 328-9717 (612) 785-3500 (612) 785-9874 FAX Class B Statement FCC Part 15...
  • Page 48 MT5634ZBA-USB User Guide Canadian Limitations Notice RINGER EQUIVALENCE NUMBER NOTICE: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface, The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

  • Page 49: European Directives

    International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also ntoe that some software packages may have features or lack restrictions that may cause the modem to become non-compliant.

  • Page 50: Appendix B: Technical Specifications

    MT5634ZBA-USB User Guide Appendix B: Technical Specifications Your MultiModemZBA-USB fax modem meets the following specifications: Trade Name Model Number Client-to-Server Data Rates Client-to-Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Error Correction Data Compression Flow Control...
  • Page 51 Carrier Frequencies 1600, 1646, 1680, 1800, 1829, 1867, 1920, ITU-T V.34 1959, 2000 Hz Carrier Frequencies 1800 Hz ITU-T V.32bis/V.32 Carrier Frequencies Transmit originate: V.22bis/V.22 or Transmit answer: Bell 212A Standard Receive originate: (2400 & 1200 bps) Receive answer: Carrier Frequencies Transmit originate: ITU-T V.23 (1200 bps)
  • Page 52 MT5634ZBA-USB User Guide Diagnostics Indicators Environmental Dimensions Weight Limited Warranty Power-on self test, local analog loop, local digital loop, remote digital loop. LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, Power Temperature range 0°–50°C (32°–120°F); humidity range 20–90% (non-condensing) 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25"...

  • Page 53: Appendix C: Loopback Tests

    Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.

  • Page 54: Local Analog Loopback Test (V.54 Loop 3)

    3. Note that the CD LED is on. If you are set for 14,400 bps or higher, a speed LED should be on. If the CD LED is not on, there is a defect in your modem. 4. Enter characters from your keyboard. For this test, typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros.

  • Page 55: Remote Digital Loopback Test (V.54 Loop 2)

    The remote digital loopback test tests the phone lines and the circuits of both your modem and a remote modem. In this test, your modem must be on line with another modem that is set up to respond to a request for remote digital loopback. (Note that some modems might not support remote digital loopback or might have it disabled.) Data...

  • Page 56: Local Digital Loopback Test (V.54 Loop 2)

    The modem should respond with an OK message. If you wish to stay on line with the remote modem for normal data transmission, type AT&T and press ENTER to exit the test, then type ATO and press ENTER to return on line.

  • Page 57: Appendix D - Warranty, Service And Tech Support

    USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, a return shipping address, and a check or purchase order for out-of-warranty repairs.

  • Page 58: To Log On To The Multi-Tech Bbs

    Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local). The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

  • Page 59: About The Internet

    From the Sales and Marketing catalog, you can request to have newsletters, white papers, press releases, brochures, and other marketing literature faxed to you. From the Technical Support catalog, you can request basic modem operation information and troubleshooting guides. With either catalog, simply enter the FB Doc. number of the literature you wish to receive.
  • Page 60 18 configuration selecting reset configuration 28 storing 28 connect messages 35 connecting the modem 13, 18–59 country code, displaying 24 Data Buffer Control command 29 data buffering 27 data calling tone 32 Data Calling Tone command 30...
  • Page 61 53–59 messages 35–59 MNP 5 data compression 16, 30 MNP error correction 16, 29 Modem Port Flow Control command 29 Modem Reset command 26 Modulation Handshake command 25 Monitor Speaker Mode command 25 Monitor Speaker Volume command 24...
  • Page 62 50–59 technical support 58 telephone, connecting a 13, 18 telephone line 17, 18, 43 terminal mode 42, 55 testing the modem 28, 43 loopback tests 53–59 Tone Dialing command 25 tones, dialing 32 Transmit Break command 28 troubleshooting 42–59 V.22 mode 23...

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