Multitech MT5634MU User Manual
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Multitech MT5634MU User Manual

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Model MT5634MU
Portable USB Modem
User Guide

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  • Page 1 Model MT5634MU Portable USB Modem User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time-to-time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 1 - Introduction and Description ... 5 Introduction ... 6 Product Description ... 6 Universal Serial Bus (USB) ... 6 What Can You Do with Your Modem? ... 7 Features ... 8 Data ... 8 Fax ... 8 Required Equipment ... 8 Connections ...
  • Page 4 Appendix F: Upgrading the Modem ... 72 Introduction ... 72 Upgrade Overview ... 72 Appendix G - Multi-Tech Systems Modem Scripts for ... 75 Mac OS ... 75 Mac OS X Instructions ... 76 Mac OS 9.2.2 and Older Instructions ... 79 Where to put the modem scripts (drag and drop installation) ...

  • Page 5: Chapter 1 - Introduction And Description

    Chapter 1 - Introduction and Description...

  • Page 6: Introduction

    Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This user’s guide will help you install, configure, test and use your modem. Product Description The MT5634MU modem incorporates V.90...

  • Page 7: What Can You Do With Your Modem

    Chapter 1 - Introduction and Description What Can You Do with Your Modem? Your Multi-Tech MultiMobile MT5634MU is the gateway to the exciting world of telecommunications. You can use it to access commercial on-line information services such as America Online, Genie, and Prodigy.

  • Page 8: Features

    MultMobile USB User Guide Features • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems. • Caller ID capability can identify a caller’s phone number (available only on U.S. products). • Limited warranty: Data •...

  • Page 9: Connections

    (“USB”) and to a telephone line (“LINE”). Connecting to the Computer (“USB”) Connect the USB connector on the MT5634MU to a USB connector on the back of your computer. Connecting to the Telephone Line (“LINE”) Plug one end of the cable provided with the modem into the telephone jack in your home or office. Plug the other end into the LINE jack on the modem.

  • Page 10: Technical Specifications

    (2400 & 1200 bps) Carrier Frequencies ITU-T V.23 (1200 bps) MultiMobileUSB™ MT5634MU V.90 or K56flex speeds when accessing an ISP type V.90 or K56flex server (actual speed depends on server capabilities/line conditions) * 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200,...
  • Page 11 Carrier Frequencies Transmit originate: ITU-T V.21 (0–300 bps) Receive originate: Transmit answer: Receive answer: Carrier Frequencies Transmit originate: Bell 103/113 (0–300 bps) Receive originate: Transmit answer: Receive answer: Fax Carrier V.21 Ch2 (half duplex): Frequencies 1650 Hz mark, 1650 HZ mark, V.27ter: V.29 QAM: V.17 TCM:...
  • Page 12 MultMobile USB User Guide...

  • Page 13: Chapter 2 - Installation

    Chapter 2 - Installation...

  • Page 14: Unpacking

    MultiMobile USB User Guide Unpacking The shipping box contains the MT5634MU, one RJ-11 cable, your Quick Start Guide, and one Installation CD (which contains the MT5634MU driver software, Global Wizard, Flash Wizard, the PhoneTools software package and documentation materials, including this on-line MT5634MU User Guide).

  • Page 15: Step 1: Connect The Modem To Your System

    Chapter 2 - Installation Step 1: Connect the Modem to Your System Connect the MT5634MU to your computer’s USB port and connect the telephone line to your MT5634MU and a telephone wall jack. Figure 2-2: Modem connections USB Connection Plug the USB cable connector on the modem into a USB port connector on your computer.

  • Page 16: Step 2: Installing The Modem

    Installation in Windows 2000 1. Power up your Windows 2000 system. 2. If you have not already done so, connect the MT5634MU to your computer’s USB port and connect the telephone line to your MT5634MU and a telephone wall jack.
  • Page 17 5. The Locate Driver Files screen appears asking where you want Windows to search for the driver files. Verify that the “Specify a location” option is the only box selected, place the MT5634MU Installation CD into your CD drive, and click Next .
  • Page 18 If a "Digital Signature Not Found" screen appears, simply click the YES button to continue installation. Although Multi-Tech submits all eligible products to Microsoft for certification, the turn-around time is subject to many factors. Not having a digital signature does...
  • Page 19 Click Finish to complete the installation and exit the wizard. After installation has been completed, you should test the operation of your new MT5634MU by registering it. Key in the URL given below and follow the on-line instructions: http://www.multitech.com/register...

  • Page 20: Installation In Windows Me

    3. Windows ME will detect that the new modem is present and launch the Add New Hardware Wizard. Place the MT5634MU Installation CD into the CD drive of your PC. The first Add New Hardware Wizard screen will appear with the message “What would you like to do?”...
  • Page 21 “Removable Media” button (if necessary) and check “Specify a location.” 5. Click the “Browse” button and navigate to the “Windows ME” subfolder of the “Drivers” folder on the MT5634MU Installation CD. Then click OK. Click Cancel if it prompts you for a floppy disk. Chapter 2 - Installation...
  • Page 22 MultiMobile USB User Guide 6. The Add New Hardware Wizard “Windows driver file search ...” screen appears. Click Next. 7. Transient progress screens will appear while files are being copied. After the files have been copied to your PC, an Add New Hardware Wizard screen will appear indicating that Windows has finished installing this the first of two drivers.
  • Page 23 8. Windows ME will now detect an “Unknown Device” and begin another Add New Hardware Wizard, again asking “What would you like to do?” Choose “Specify the location of the driver (Advanced)” and click Next. 9. At the next screen, (the Add New Hardware Wizard “Windows will search for new drivers...” screen), uncheck the “Removable Media”...
  • Page 24 11. After files have been copied, a completion screen will appear. Click Finish to complete the installation of this the second driver. The wizard will close. 12. Remove the MT5634MU Installation CD from the computer’s CD drive. 13. Test the operation of your modem by registering it online at http://www.multitech.com/register.

  • Page 25: Installation In Windows 98

    Installation in Windows 98 1. Power up your Windows 98 system. 2. If you have not already done so, connect the MT5634MU to your computer’s USB port and connect the telephone line to your MT5634MU and a telephone wall jack.
  • Page 26 MultiMobile USB User Guide 6. The Add New Hardware Wizard dialog box is displayed with the message “Windows will search for a new driver . . .” Verify that the “CD-ROM drive” option is selected and click Next. 7. The Add New Hardware Wizard dialog box is displayed indicating that Windows has found an updated driver for this device, and also some other drivers that should work with this device.
  • Page 27 Remove the CD from the computer. Once installation is complete, you should test the operation of your new MT5634MU by registering your MT5634MU product now. Key in the URL given below and follow the on-line instructions: http://www.multitech.com/register...

  • Page 28: Installation In Windows 95

    If you would like to install your MT5634MU in Windows 95, perform the following steps. 1. Insert the MT5634MU Installation CD into your CD drive. 2. If you have not already done so, connect the MT5634MU to your computer’s USB port and connect the telephone line to your MT5634MU and a telephone wall jack.

  • Page 29: Step 3: Configuring The Modem For Your Country

    You can configure the MT5634MU either manually using AT commands or with the Global Wizard. Both methods are described below.

  • Page 30: Step 4: Installing Data Communications Software

    Data communications software is designed to send and receive messages about the operation of your modem. Multi-Tech includes PhoneTools communications software with your modem. However, the modem will work with most data communications software packages. To install PhoneTools, insert the Installation CD into the CD-ROM drive;...

  • Page 31: Chapter 3 - At Commands, S-Registers & Result Codes

    Chapter 3 - AT Commands, S-Registers & Result Codes...

  • Page 32: At Commands

    MultiMobile USB User Guide AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem.

  • Page 33: At Command Summary

    AT Command Summary Command: AT Attention Code Values: Description: The attention code precedes all command lines except A/, A:, and escape sequences. Command: ENTER Key Values: Description: Press the E NTER Command: A Answer Values: Description: Answer call before final ring. Command: A/ Repeat Last Command Values:...
  • Page 34 MultiMobile USB User Guide ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone. The character should follow the phone number and pre- cede the user’s call card number: ATDT1028807637853500$123456789 Command: DS= y Dial Stored Telephone Number Values: n = 0–1 Default:...
  • Page 35 Command: N n Modulation Handshake n = 0 or 1 Values: Default: Modem performs handshake only at communication standard specified by S37 and the B com- Description: N0 mand. Modem begins handshake at communication standard specified by S37 and the B command. During handshake, fallback to a lower speed can occur.
  • Page 36 MultiMobile USB User Guide Command: W n Result Code Options n = 0, 1, or 2 Values: Default: Description: W0 CONNECT result code reports serial port speed, disables protocol result codes. CONNECT result code reports serial port speed, enables protocol result codes. CONNECT result code reports line speed, enables protocol result codes.
  • Page 37 &E n XON/XOFF Pacing Control Command: n = 12 or 13 Values: Default: Description: &E12 Disables XON/XOFF pacing. &E13 Enables XON/XOFF pacing. (&K4 must also be set) Note: &E13 has no effect if hardware control (&K3) is selected. Caution: Do not enable pacing unless you need it. Some applications may not work if pacing is enabled. Command: &F n Load Factory Settings Values: n = 0...
  • Page 38 MultiMobile USB User Guide Command: &T n V.54 Test Commands n = 0, 1, 3 or 6 Values: Default: None Description: &T0 Abort. Stop any test in progress. &T1 Local analog loopback test. &T3 Local digital loopback test. &T6 Remote digital loopback test. Note: To stop a test, you must use the escape sequence (+++AT) before typing AT&T0.
  • Page 39 Command: \G n Modem Port Flow Control n = 0 Values: Default: Returns an OK for backward compatibility with some software. Description: \G0 Not supported—responds ERROR . Command: \J n Data Buffer Control n = 0 Values: Default: Description: \J0 Enable data buffer—serial port speed is independent of connect speed.
  • Page 40 MultiMobile USB User Guide Command: \Q n Flow Control Selection n = 0, 1, or 3 Values: Default: Disable flow control (same as &K0 ). Description: \Q0 XON/XOFF software flow control (same as &K4 ). CTS-only flow control. Not supported. RTS/CTS hardware flow control (same as &K3 ).
  • Page 41 Command: %C n Data Compression Control n = 0 or 1 Values: Default: Description: %C0 Disable V.42bis/MNP 5 data compression. %C1 Enable V.42bis/MNP 5 data compression. Command: %E n Fallback and Fall Forward Control n = 0, 1, or 2 Values: Default: Description: %E0 Disable fallback and fall forward.

  • Page 42: S-Registers

    MultiMobile USB User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit 1 ring 1 ring decimal decimal decimal decimal...
  • Page 43 Register Unit Range decimal 0–19 decimal 0–23 Chapter 3 - AT Commands, S-Registers and Result Codes Default Description Sets the maximum V.34 “upstream” speed at which the modem attempts to connect. 0 = maximum modem speed 1 = reserved 2 = 1200/75 bps 3 = 300 bps 4 = reserved 5 = 1200 bps...

  • Page 44: Result Codes

    MultiMobile USB User Guide Register Unit decimal 0–1 decimal decimal seconds 0, 5–255 10 S109 decimal Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose CONNECT...
  • Page 45 CONNECT 21600 CONNECT 24000 CONNECT 26400 CONNECT 28800 CONNECT 31200 CONNECT 33600 CONNECT 32000 CONNECT 34000 CONNECT 36000 CONNECT 38000 CONNECT 40000 CONNECT 42000 CONNECT 44000 CONNECT 46000 CONNECT 48000 CONNECT 50000 CONNECT 52000 CONNECT 54000 CONNECT 56000 DELAYED BLACKLISTED BLACKLIST FULL CONNECT 28000 CONNECT 29333...
  • Page 46 MultiMobile USB User Guide...

  • Page 47: Chapter 4 - Troubleshooting

    Chapter 4 - Troubleshooting...

  • Page 48: Introduction

    When you plug in the modem, the operating system detects and configures the modem, and the TR LED should come on. If the TR LED does not come on, check to see that the software from the MT5634MU Installation CD has been installed (see Chapter 2, Step 2: Installing the Modem).

  • Page 49: The Modem Dials But Cannot Connect

    The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • incompatibility between modems. • a busy signal. • a wrong number. •...

  • Page 50: The Modem Disconnects While Online

    MultiMobile USB User Guide The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call.

  • Page 51: Appendices

    Appendices...

  • Page 52: Appendix A: Regulatory Agency Compliance

    MultiMobile USB User Guide Appendix A: Regulatory Agency Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 53: Fax Branding Statement

    (Adding this information in the margin is referred to as fax branding .) Since any number of Fax software packages can be used with this product, the user must refer to the Appendix A - Regulatory Compliance MultiTech Systems, Inc. MultiMobileUSB MT5634MU AU7USA-27400-M5-E 0.2A RJllC or RJ11W (single line) MultiTech Systems, Inc.

  • Page 54: Canadian Limitations Notice

    MultiMobile USB User Guide Fax software manual for setup details. Typically the Fax branding information must be entered via the configuration menu of the software. Canadian Limitations Notice: RINGER EQUIVALENCE NUMBER NOTICE: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface, The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

  • Page 55: New Zealand Telecom Warning Notice

    Appendix A - Regulatory Compliance New Zealand Telecom Warning Notice The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

  • Page 56: Appendix B - V.90 Support

    MultiMobile USB User Guide Appendix B - V.90 Support Introduction V.90 is the ITU designation for what had formerly been called V.pcm. The ITU recommendation V.90 was determined at a meeting in Geneva ending February 6, 1998. V.90 will replace K56flex and other proprietary solutions for PCM connections. Dual-mode client modem code will be important until all central-site digital modems are upgraded to V.90 and all interoperability problems have been resolved.

  • Page 57: Appendix C: Loopback Tests

    Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.
  • Page 58 MultiMobile USB User Guide character is entered. 5. To exit the test, type the escape sequence +++AT and press ENTER. This puts the modem in online command mode. Then type either AT&T or ATH to return to command mode. 6. Your modem passes this test if the data received on your monitor are the same as the data entered from your keyboard.
  • Page 59 Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a remote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not.

  • Page 60: Appendix D: Warranty, Service, And Technical Support

    Appendix D: Warranty, Service, and Technical Support Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its product will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from the date of purchase, or, if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

  • Page 61: Technical Support Contacts

    Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Online Warranty Registration If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL: http://www.multitech.com/register...

  • Page 62: About The Internet

    The software is furnished to the Licensee for execution and use on a single computer system only and may be copied (with the inclusion of the Multi-Tech Systems, Inc. copyright notice) only for use on that computer system. The Licensee hereby agrees not to provide or otherwise make available any portion of this software in any form to any third party without the prior express written approval of Multi-Tech Systems, Inc.
  • Page 63 Multi-Tech Systems, Inc. Copies of the Software may be made to replace worn or deteriorated copies for archival or backup procedures.

  • Page 64: Appendix E: Dial-Up Networking

    MultiMobile USB User Guide Appendix E: Dial-Up Networking Microsoft’s Dial-Up Networking (DUN) is a system component of Windows 95, 98, and 2000 that enables you to connect your computer to a variety of computer systems and networks, including the Internet. Dial-Up Networking has been integrated into Windows 2000.
  • Page 65 3. The Make New Connection dialog box is displayed. Enter a descriptive name for this connection. In the Select a device: list box, select your Multi-Tech System modem from the list. Click Next>. 4. The Make New Connection dialog box is displayed. Enter the Area Code, Telephone number and Country Code for the computer you will be calling with this connection (your ISP’s access...
  • Page 66 MultiMobile USB User Guide 5. The Make New Connection dialog box is displayed indicating you have successfully created a new Dial-Up connection. Click Finish. 6. From the Dial-Up Networking folder, right click on the Dial-Up Connection just created and select Properties to open the Modem Properties dialog box. 7.

  • Page 67: Windows 2000 Dial-Up Networking

    9. The TCP/IP Settings dialog box is displayed. If your ISP provided you with an IP address for your computer, select Specify an IP address and enter the static address in the box provided. If your ISP requires you to enter an IP address for their name server (DNS), select Specify name server addresses and enter the IP addresses given to you by your ISP.
  • Page 68 MultiMobile USB User Guide 2. In the Network and Dial-up Connections dialog box, double-click the Make New Connection icon. The Network Connection Wizard dialog box is displayed indicating the Wizard will help in creating a connection to other computers and networks enabling applications such as e-mail, web browsing, file sharing and printing.
  • Page 69 Click Next>. c. If you have only one modem installed, proceed to the next step. If you have more than one modem installed on your computer, select your Multi-Tech System’s modem from the list and Appendix E - Dial-Up Networking...
  • Page 70 Internet, other public network or a direct cable. Virtual Private connections to your computer through the Internet are possible only if your computer has a known name or IP address on the Internet. a. The Devices for Incoming Connections dialog box is displayed. Select your Multi-Tech System modem and click Next>.
  • Page 71 provided, enter a meaningful name for this connection and click Finish. If you select Connect directly to another computer: This connection option is designed to allow a connection between two computers using a serial, parallel or infrared port. a. The Host or Guest dialog box is displayed. Select the role you’d like for this computer. Select Host if this computer has the information you want to access.

  • Page 72: Appendix F: Upgrading The Modem

    V2.300G-V90_2M_DLS Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to firmware.asp.
  • Page 73 4.16, replace it only with 4.xx firmware, not 6.xx firmware. Step 3: Download the Upgrade File 1. If you are not already at the MultiMobileUSB firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.”...
  • Page 74 MultiMobile USB User Guide 2. Click the modem to be upgraded, and then click Next to proceed. 3. Select the port to be upgraded from the Port list, select the appropriate .HEX file from the Hex File list, and then click Next to continue. Note: Do not use FLASHLDR.HEX.

  • Page 75: Appendix G - Multi-Tech Systems Modem Scripts For

    Appendix G - Multi-Tech Systems Scripts for the Mac OS Appendix G - Multi-Tech Systems Modem Scripts for Mac OS This document discusses the various MultiTech Systems modem scripts available for the Mac OS and where they should be put in order to use them.

  • Page 76: Mac Os X Instructions

    MultiMobile USB User Guide MTS MTA128ST-USB Generic This modem script makes no changes to the parameters of the terminal adapter except to disable command echoing (E0) and disable auto-answer (S0=0). Use a terminal program such as Z-Term, Black Night, or C- Kermit to make changes to parameters and then save the changes with &W0.
  • Page 77 Appendix G - Multi-Tech Systems Scripts for the Mac OS Mac OS X 10.2 Network Mac OS X 10.3 Network Pane...
  • Page 78 MultiMobile USB User Guide Step-by-Step Instructions 1. Quit System Preferences if it is active (don’t just close the window). 2. Copy the desired MultiTech modem script(s) into “/Library/Modem Scripts” in the root of the Mac OS X partition or drive. You must be the administrator (or have administrator privileges) to be able to copy to the Modem Scripts folder.

  • Page 79: Mac Os 9.2.2 And Older Instructions

    Using a Modem Script After the desired modem script has been installed, open the Modem control panel and select the desired MultiTech modem script for your use. Appendix G - Multi-Tech Systems Scripts for the Mac OS Mac OS 9.x Modem Control Panel...
  • Page 80 MultiMobile USB User Guide Using System Extensions in Mac OS 8.5.1 and Mac OS 8.6 The MTA128ST-USB does not support Mac OS 8.5.1 nor Mac OS 8.6. Mac OS 9 or newer is required. Setting the Correct Port (Connect via:) Select the appropriate terminal adapter in “Connect via:”...

  • Page 81: Index

    Index Symbols 56K operation disabling the auto rate ... 44 Abort timer ... 42 AGC dynamic range ... 11 Analog loopback test ... 57 Answer command ... 33 Asynch comm mode command ... 37 AT commands ... 8, 32 definition ... 32 descriptions ...
  • Page 82 Modem Port Flow Control command ... 39 Modem Reset command ... 36 Modulation Handshake command ... 35 Monitor Speaker Volume command ... 34 MT5634MU AT commands ... 33 Connecting the modem ... 9, 15 Features ... 8 Front panel ... 9 Installing driver software ...
  • Page 83 Modem doesn't work with caller ID ... 50 V.90 ... 56 Uninstalling a modem from Windows ... 28 Universal Serial Bus (USB), overview ... 6 Unpacking the MT5634MU ... 14 upgrading firmware ... 72, 73 upgrading the modem ... 72 USB connection ... 15 USB evaluation utility ...
  • Page 84 MultiMobile USB User Guide Windows 2000, uninstalling a modem ... 28 Windows 95, uninstalling a modem ... 28 Windows 98, uninstalling a modem ... 28 Windows ME, uninstalling a modem ... 28, 29 XON/XOFF Pass-Through command ... 40...

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