Appendix D: Warranty, Service, And Technical Support; Multi-Tech Warranty Statement - Multitech MT5634MU User Manual

MultiMobile USB User Guide

Appendix D: Warranty, Service, and Technical Support

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter "MTS") warrants that its product will be free from defects in
material or workmanship for a period of two, five, or ten years (depending on model) from the date
of purchase, or, if proof of purchase is not provided, two, five, or ten years (depending on model)
from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED.
This warranty does not apply to any products that have been damaged by lightning storms, water,
or power surges, or which have been neglected, altered, abused, used for a purpose other than the
one for which they were manufactured, repaired by Customer or any party without MTS's written
authorization, or used in any manner inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or replacement
of any products that prove to be defective within the warranty period, or, at MTS's option, issuance of a
refund of the purchase price. Defective products must be returned by Customer to MTS's factory --
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A.
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS to destinations in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address
(must have street address, not P.O. Box), and your telephone number. If the product is out of
warranty, a payment in advance is required. Acceptable means of payment include credit card, wire
transfer or a check in U.S. dollars drawn on a U.S. Bank.
For out of warranty repair charges, go to www.multitech.com/COMPANY/Policies/warranty/
Extended two-year overnight replacement service agreements are available for selected products.
Please call MTS customer service at (888) 288-5470 or visit our web site at www.multitech.com/
PARTNERS/Programs/overnight_replacement/ for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that
the product is defective, etc., to our Technical Support department at (800) 972-2439 or email
support@multitech.com. Please direct your questions regarding repair expediting, receiving,
shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or
email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physicalabuse, or user-caused damages are billed on a time-plus-materials basis.
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