Western Digital My Cloud EX2 Ultra User Manual
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Western Digital My Cloud EX2 Ultra User Manual

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Summary of Contents for Western Digital My Cloud EX2 Ultra

  • Page 1 My Cloud EX2 Ultra ™ Private Cloud Storage User Manual...

  • Page 2: Wd Service And Support

    Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at or by using My Cloud EX2 Ultra Private Cloud Storage http://register.wd.com software.

  • Page 3: Table Of Contents

    Accessing Your Cloud Remotely 17 Enabling Cloud Access for the My Cloud EX2 Ultra Device ......17 Configuring Cloud Access for a User .
  • Page 4 Appendices 107 Appendix A: My Cloud EX2 Ultra Quick User Guide......107 Appendix B: Joomla!®...
  • Page 5 Appendix G: Technical Specifications........117 Index 119 WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 6: Important User Information

    If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 7: Recording Your Wd Product Information

    Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device. Serial Number Model Number Purchase Date System and Software Notes MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 8: Product Overview

    RAID 1, cloud, or LAN backup options. Stream large files to any screen and expand your NAS features with a full suite of apps.The My Cloud EX2 Ultra private cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when connected to a wireless router.

  • Page 9: About The Online Learning Center

    Integrated energy-saving features – Save energy with disk spin-down and scheduled power on/off. Your own Private Cloud – Unlike public clouds, My Cloud EX2 Ultra allows you to keep all your content in one safe place on your home or office network instead of a remote server.

  • Page 10: Package Contents

    PRODUCT OVERVIEW Package Contents My Cloud EX2 Ultra Private Cloud Storage device  Ethernet cable  AC power adapter  Quick Install Guide  Assembly kit (for driveless model only)  My Cloud EX2 Ultra Private Cloud Storage Device Quick Install Guide...

  • Page 11: Pre-Installation Instructions

    Do not move the device while it is powered on.  Do not use this product as a portable device.  Do not remove both data drives at the same time. This will cause your device to  become unresponsive. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 12: Product Components

    PRODUCT OVERVIEW Product Components Front View Power LED Drive LEDs MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 13: Back View

    Kensington For device security, the device is equipped with a security slot that security slot supports a standard Kensington security cable. Visit for more information. http://www.kensington.com/ LEDs Front Panel Power LED MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 14 Hard drive fault Flashing Drive is present but has a hard drive fault or failure. blink red rapidly as the unit Note: For incompatible drives, the hard drive LEDs powers up. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 15 1000 connection link have successfully established communications. 10/100/1000 network connection. Link idle Activity Solid Active communication is not in progress. Link busy Activity Green - Blinks Active communication is in progress. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 16: Getting Started

    Getting Started Without Online Setup Software Accessing Content It’s easy to set up the My Cloud EX2 Ultra Private Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue.
  • Page 17 7. Make sure the tab is sticking up at the back of the unit. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 18: Physically Connecting The Device

    11. Continue to “Physically Connecting the Device” on page 13. Physically Connecting the Device Follow the steps below to connect the My Cloud EX2 Ultra Private Cloud Storage device to a home or small office network. Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device.

  • Page 19: Getting Started Using Online Setup Software

    4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the My Cloud EX2 Ultra device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.

  • Page 20: Getting Started Without Online Setup Software

    Getting Started Without Online Setup Software If you do not use the online setup software to get started, you can still: Use your My Cloud EX2 Ultra Private Cloud Storage device as an external hard  drive, dragging and dropping files to and from it.
  • Page 21 File > Make Alias. Mapping the Public Folder (Windows) To map the My Cloud EX2 Ultra Public folder for quick access in the future: 1. In Windows Explorer, under Network, click MyCloudEX2Ultra. 2. Right-click the Public folder and select Map Network Drive from the menu.

  • Page 22: Accessing Your Cloud Remotely

    Keep your videos, music, photos, and files safe at home and always with you. This chapter explains how to set up the My Cloud EX2 Ultra device for remote access and describes some of the ways you can take advantage of its many capabilities.
  • Page 23 Make sure to write down the access codes you generate. Note: Click OK. Once you use the code(s), the Configure Access page displays the cloud devices to which the user now has access, along with the activation code used. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 24: Mobilizing Your Files With Ios And Android Mobile Apps

    For more features and instructions, see the Help, Guide Me page, and Quick Tips within the WD Photos app, or go to http://mycloud.wd.com . My Cloud app brings your data from the My Cloud EX2 Ultra device to your tablet, Note: handset, or other portable devices using Google Android or Apple iOS. My Cloud provides a convenient file list of the My Cloud EX2 Ultra device contents and then launches your favorite player or viewer for any files you wish to open.

  • Page 25: Managing Users, Groups, And Shares

    The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud EX2 Ultra device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your private cloud.
  • Page 26 5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Apply. (See “Quota Rules” on page 24 for information on quotas.) Your new user account displays on the left pane of the Set Up Users screen. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 27 Number of Users: Enter the number of User accounts you’d like to create. The  maximum number you can add displays to the right. Password: Enter a password for the user accounts.  Confirm Password: Confirm the password for the user accounts.  MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 28: Editing User Settings

    3. If a private share has been created on the Share screen, it displays in the Share Access panel of the Set Up Users screen. You can assign an access level to it for MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 29 Use the following steps to assign a quota to a user account. A quota determines the amount of disk space allocated to the user on the My Cloud EX2 Ultra device. 1. On the Set Up Users screen, select the user from the left pane.

  • Page 30: Removing A User

    MANAGING USERS, GROUPS, AND SHARES 2. In the Quotas field, click Configure. 3. Enter the amount of space to assign to the user on the My Cloud EX2 Ultra device. To assign unlimited space, leave the Quota Amount field(s) blank.

  • Page 31: Editing Group Settings

    Once a group account is created, you can assign access to the various shares on your My Cloud EX2 Ultra device using the following steps. 1. On the Set Up Groups screen, select the group for which you’d like to assign a share.

  • Page 32: About Shares

    Group account list. About Shares A share is an area on the My Cloud EX2 Ultra device for storing files (similar to a folder or directory). Note: In this manual, we use the terms share and folder interchangeably.
  • Page 33 MANAGING USERS, GROUPS, AND SHARES 2. Click a share to display its profile and share access information. Note: Only private shares can be edited. Public shares always have read/write access and are therefore grayed out. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 34: Creating A New Share

    Editing Share Settings 1. On the Set Up Shares screen, select the share you’d like to edit. The Share Profile panel displays. 2. Modify the required and optional settings as desired. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 35: Deleting A Share

    Note: For information on accessing the contents of a share remotely, see “Accessing Your Cloud Remotely” on page 17. Several options are available for opening a My Cloud EX2 Ultra share. For a private share, the user must have: A user name and password assigned to the share name ...

  • Page 36: The Dashboard At A Glance

    For example, you can set up user accounts and restrict access to the files on your My Cloud EX2 Ultra device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
  • Page 37 In the Address bar, enter http://<device name>. Accessing the Dashboard for the First Time Use the following steps when you initially access the My Cloud EX2 Ultra dashboard. Password When you initially log into My Cloud EX2 Ultra, leave the field blank 2.

  • Page 38: The Dashboard Home Page

    9. Click Finish. The My Cloud EX2 Ultra dashboard displays. The Dashboard Home Page The My Cloud EX2 Ultra Home page has an information bar at the top right, an navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.
  • Page 39 Monitor remote access status. Backups Create backups to: • A USB drive • Another My Cloud EX2 Ultra on your local network or on a remote network • Another location on your My Cloud EX2 Ultra device • A Cloud backup site...
  • Page 40 The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of free storage left on your My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE...
  • Page 41 Diagnostics The Diagnostics section displays a snapshot of the system’s components and identifies the overall health of the My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 42 2. To return to the Home page, click Cancel If new firmware is available, see “Firmware Update” on page 98 for information on Note: updating your My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 43 Network Activity The Network Activity panel displays the system activities and processes that are running on your My Cloud EX2 Ultra device. At a glance, you can see the network, CPU, and RAM activity. 1. To view a list of all the system activities and processes that are running on your My Cloud EX2 Ultra device, click the arrow on the right of the panel to display: CPU: Click the right arrow to view the CPU activity.
  • Page 44 Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the My Cloud EX2 Ultra device remotely. In this example, one cloud device is accessing it remotely. 1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel to display: 2.
  • Page 45 5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Save. You’ve added a new user. Apps The Apps panel displays the apps currently installed on your My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 46 THE DASHBOARD AT A GLANCE 1. To view the installed apps, click the arrow in the lower right of the panel to display: To install an app, see “Managing Apps on My Cloud EX2 Ultra” on page 66. Note: 2. To return to the Home page, click...

  • Page 47: Obtaining Customer Support

    To dismiss all alerts, click View All, and then Dismiss All. Obtaining Customer Support To open the Support page: 1. Click the Help icon on any page to display the Help menu. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 48 THE DASHBOARD AT A GLANCE 2. Click Support to display the following page: If a problem occurs with the My Cloud EX2 Ultra device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are...

  • Page 49: Common Tasks

    THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the My Cloud EX2 Ultra device. The following table provides shortcuts to instructions for some common tasks. How do I ...

  • Page 50: Backing Up And Retrieving Files

    Managing a USB Device and USB Backups When you attach a USB drive to the My Cloud EX2 Ultra device, you turn it into a network drive. Once connected, the USB drive has the following capabilities: When you connect an external USB drive such as a WD Passport, a memory ...
  • Page 51 BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your My Cloud EX2 Ultra to or from a USB device. On the navigation bar, click Backups to display the Backups screen.

  • Page 52: Remote Backups

    USB Backup Jobs list. Remote Backups Back up your My Cloud EX2 Ultra device to another My Cloud EX2 Ultra or a My Cloud EX4 device. Before you proceed with a remote backup, ensure the following: You have a remote My Cloud EX2 Ultra or My Cloud EX4 device to back up this ...
  • Page 53 For additional information on remote backups, see Knowledge Base Answer ID 10637. Creating a Remote Backup Use the following steps to back up your My Cloud EX2 Ultra to a remote device. On the navigation bar, click Backups to display the Backups screen.
  • Page 54 In response to the confirmation message, click OK. The selected Remote Backup job is now deleted and removed from the Remote Backup Jobs list. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 55: Internal Backups

    My Cloud EX2 Ultra device. Creating an Internal Backup Use the following steps to back up your My Cloud EX2 Ultra internally. On the navigation bar, click Backups to display the Backups screen. Click Internal Backups, if not already selected.

  • Page 56: Cloud Backups

    Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices. My Cloud EX2 Ultra device uses the following cloud services to create remote backups: ElephantDrive: ElephantDrive is a cloud backup service that provides secure ...
  • Page 57 Email address: Enter the email address you’ll use to receive information from  ElephantDrive. Password: Enter a password for your new account  Verify Password: Reenter your password.  You’ve now enabled your ElephantDrive cloud backup. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 58 Once your Amazon S3 account is set up, use the following steps to create a cloud backup. On the navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 59 Access Key: Enter the access key supplied to you by Amazon S3.  Private Key: Enter the private key supplied to you by Amazon S3.  Remote Path: Enter the remote path for your cloud. This is normally your bucket  name. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 60 Incremental Backup: Overwrites files with source files that are newer then the target files. In the Local Path field, enter a path for your backup on your My Cloud EX2 Ultra server. Click Browse to browse to a location for your backup on the device.

  • Page 61: Managing Storage On My Cloud Ex2 Ultra

    The Storage page allows you to configure the storage within your device and view the status and capacity of the disks within your device. This chapter provides details on managing the storage on your My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE...

  • Page 62: Raid Storage

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA RAID Storage RAID (Redundant Array of Independent Disks) allows you to store the same data in different places on multiple hard drives, providing necessary redundancy, greater performance, and data integrity. There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives.

  • Page 63: Changing The Raid Mode

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA Changing the RAID Mode Use the following steps to change the current RAID mode on your My Cloud EX2 Ultra device. WARNING! Changes made to your RAID Mode will delete all of your data and your user settings.
  • Page 64 MANAGING STORAGE ON MY CLOUD EX2 ULTRA After the self-test completes, click Next Select the type of encryption you’d like on the volume. Note: Encryption is not available for certain regions. Click to encrypt the selected volume.  Click to keep the volume unencrypted.

  • Page 65: Disk Status

    Review the summary of your selections, and then click Next. 10. Review the warning screen, and then click Finish. 11. The requested hard drive changes begin. Do not turn off your My Cloud EX2 Ultra device while these changes are in progress.

  • Page 66: Iscsi Storage

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA Viewing Hard Drive Information Use the following steps to view status of the disks on your My Cloud EX2 Ultra device. On the Storage page, click Disk Status, if not already selected. Select Drive <drive #> next to the disk for which you’d like to view information.
  • Page 67 MANAGING STORAGE ON MY CLOUD EX2 ULTRA Alias: Descriptive name for your target.  Created On: The Volume where you’d like the iSCSI target to reside.  Size: The size of your target and the unit of information storage for that size (e.g.

  • Page 68: Volume Virtualization

    Enter the iSNS client server address, and then click Apply. Volume Virtualization Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE...
  • Page 69 Once your virtual volume is formatted, click Close. The state of the volume is changed to Connect. Your new virtual volume is now available on your My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 70 MANAGING STORAGE ON MY CLOUD EX2 ULTRA Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on your device. On the Storage page, click Volume Virtualization, if not already selected. Select the virtual volume you’d like to modify, and then click Modify.

  • Page 71: Managing Apps On My Cloud Ex2 Ultra

    Note: Support for each app should be obtained through the individual vendor. My Cloud EX2 Ultra comes with various apps installed. There is also a list of available apps for you to choose from on the Add an App screen.
  • Page 72 MANAGING APPS ON MY CLOUD EX2 ULTRA Adding an App Use the following steps to add an app to your My Cloud EX2 Ultra device. 1. On the navigation bar, click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the screen.
  • Page 73 If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your My Cloud EX2 Ultra device. WD recommends that you fully understand the nature of any app before you Note: install it on your device.
  • Page 74 Updating an App Use the following steps to update an app that you’ve added to your My Cloud EX2 Ultra device. 1. On the navigation bar, click Apps to display the Apps screen.

  • Page 75: Playing/Streaming Videos, Photos, & Music

    Accessing Your Private Cloud Using iTunes Media Servers My Cloud EX2 Ultra is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.

  • Page 76: Media Types Supported

    M2TS MPEG1 MPEG2 MPEG4 QTIF SPTS Xvid Some devices may not support playback of all these files. Please refer to your Note: device’s user manual to see which formats are supported. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 77: Media Storage

    Media Storage You can access and store media content on the My Cloud EX2 Ultra device by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and access them from your network.
  • Page 78 The DLNA area displays the current version, the number of music, video, and pictures available on your device, and when the last update occurred. To view DLNA media server information, on the Settings screen, click Media in the  left panel. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 79 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Rescanning/Rebuilding the DLNA Database The My Cloud EX2 Ultra device automatically rescans and rebuilds the DLNA database; however, if you suspect that your database is corrupted, use the following steps to either rescan or rebuild your DLNA database: Important: Use caution when completing this procedure.
  • Page 80 3. Follow the same process to place your videos and pictures into their respective Pictures and Video folders. You can also access your media files using My Cloud Desktop app (see “My Note: Cloud for Desktop App” on page 26). MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 81: Accessing Your Private Cloud Using Media Players

    You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the My Cloud EX2 Ultra device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide.

  • Page 82: Accessing Your Private Cloud Using Itunes

    DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Cloud EX2 Ultra device. Go to for a list of DLNA-certified devices and for further http://www.dlna.org...

  • Page 83: Configuring Settings

    Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the My Cloud EX2 Ultra device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your My Cloud EX2 Ultra device.
  • Page 84 32 characters long and can not include special characters (e.g., @, #, $ etc.). Serial Number Displays the WD-assigned number that identifies the specific unit. This field can not be updated. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 85 In this section of the General screen, you can change the language that displays in the My Cloud EX2 Ultra device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default. You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time.
  • Page 86 Cloud Access Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the My Cloud EX2 Ultra device) Note: This turns on cloud access for the entire device. To turn on access for an individual user, see “Configuring Cloud Access for a User”...
  • Page 87 Example: If you set up your manual HTTP port as 5040, you’d use the following address to access your device: http://<Device IP Address>:5040. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 88 Energy Saver The Energy Saver fields allow you to reduce the energy required to run your My Cloud EX2 Ultra device. Use the following information to configure the energy saving options on your My Cloud EX2 Ultra device. View or change the following settings:...
  • Page 89 Important: Once Time Machine begins to back up your files to a selected share, we recommend that you continue to back up to that share. Switching shares generates a new backup file which will not contain your previously saved information. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 90: Network

    My Cloud EX2 Ultra device. Recycle Bin The Recycle Bin contains any files deleted from the My Cloud EX2 Ultra device. To clear the recycle bin for your device, click Clear. Note: Recycle Bin is only available for SMB protocols.

  • Page 91: Network Services

    IPv4 Network Mode By default, the network mode is set to DHCP, which means the My Cloud EX2 Ultra device automatically gets the IP address and other settings from your network. Select the method of assigning the device’s unique IPv4 address: •...
  • Page 92 Server Message Block, version 2. Select this option to support Windows File History in Windows 8. • To enable/disable SMB2, click the toggle button If you enable SMB2, read/write performance will be impacted. Note: MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 93 Link Layer Topology Discovery protocol. Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines. • To enable/disable LLTD, click the toggle button MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 94 Network Workgroup (Windows) The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your My Cloud EX2 Ultra device. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 95 The Remote Server section of the Network screen allows you to enable your My Cloud EX2 Ultra device to act as a remote server, allowing you to back up shares from another My Cloud EX2 Ultra on the local LAN or WAN.

  • Page 96: Port Forwarding

    For additional information on Port Forwarding, see Knowledge Base Answer ID 10649. Adding Port Forwarding Services 1. Click Add to add port forwarding service(s) to your My Cloud EX2 Ultra device. 2. On the Port Forwarding Settings screen, click either Select the default service scan or the Customize a port forwarding service, and then click Next.

  • Page 97: Media

    “Playing/Streaming Videos, Photos, & Music” on page 70. Utilities On the Utilities page, you can test the My Cloud EX2 Ultra device and get diagnostic information, restore the device to factory defaults, reboot or hibernate the device, and import or export a configuration file.

  • Page 98: System Restore

    System Restore The system restore allows the Administrator to perform a full factory restore on the My Cloud EX2 Ultra device. This option restores your device to factory default settings with no data loss. Important: Before doing a factory restore or a system update, you may choose to save your device’s current configuration.

  • Page 99: Device Maintenance

    Once the reboot is complete, launch the dashboard. Device Maintenance The Device Maintenance area allows you to reboot or hibernate your My Cloud EX2 Ultra device. This area also displays the amount of time the device has been up and running.

  • Page 100: Notifications

    CONFIGURING SETTINGS Use the following steps to run a disk scan on your My Cloud EX2 Ultra device. 1. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu. 2. Click Scan Disk. 3. Review the confirmation message, and then click OK. Your My Cloud EX2 Ultra is scanned for disk errors.
  • Page 101 7. Repeat steps 5 - 6 to enter up to 5 email addresses. 8. Click Send Test Email to validate the email addresses you entered. 9. Click OK, and then check your email for a validation email. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 102 Critical Only: Send only critical alerts.  Critical and Warning: Send both critical and warning alerts.  All: Send all alerts (Informational, Critical, Warning).  The system automatically updates with your selection. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 103: Firmware Update

    Auto Update Auto Update allows you to schedule your My Cloud EX2 Ultra device to conveniently check for available software updates and install them automatically. This is the easiest way of ensuring the My Cloud EX2 Ultra firmware is current.
  • Page 104 2. Navigate to the firmware update file, and then click Open. 3. Review the confirmation message, and then click OK. The update installs on your device. When the update is complete, your My Cloud EX2 Ultra device reboots. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 105: Replacing A Drive

    Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for this product. Following are instructions for replacing a faulty drive or, if your My Cloud EX2 Ultra model did not come with drives, for inserting drives.

  • Page 106: Replacing A Drive

    REPLACING A DRIVE Replacing a Drive If you bought a My Cloud EX2 Ultra device without hard drives, or if you are replacing an existing drive, you may use a drive made by another company. For a list of compatible drives, go to support.wdc.com.

  • Page 107: Returning A Wd Drive

    Do not disassemble the internal drive and attached assembly components. Important: Return the entire internal drive assembly intact to WD. Return the faulty drive following the instructions provided in the WD Knowledge Base Answer ID 8. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 108: Regulatory And Warranty Information

    GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 109: Warranty Information (All Regions Except Australia/New Zealand)

    WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 110: Warranty Information (Australia/New Zealand Only)

    MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 111 (serial number required) via http://support.wd.com. Western Digital Technologies, Inc. 3355 Michelson Drive, Suite 100 Irvine, California 92612 Phone: 949-672-7000 Email: support@wd.com MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 112: Appendices

    (Mac) (Example: https://MyCloudEX2Ultra.local)  2. Click Go. 3. On the My Cloud EX2 Ultra Login page, enter your User name and Password. 4. Click Login. The My Cloud EX2 Ultra dashboard displays. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE...
  • Page 113 APPENDICES The Dashboard Home Page The My Cloud EX2 Ultra Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings.
  • Page 114 Media sharing • Firmware downloads Viewing the Home Page The Home is your gateway to the My Cloud EX2 Ultra device. From this page you can find: The capacity of the device  Quick status and links to download information ...
  • Page 115 The Downloads and Applications area displays information on the number of downloads and apps available on your device. To access the page associated with each download and applications page, click  the plus sign MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 116 Apps The Apps page provides access to the various apps available for your use on the My Cloud EX2 Ultra device. Available apps vary depending on what your administrator has implemented. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 117: Appendix B: Joomla! Setup Guide

    Web sites and powerful online apps. For additional information on Joomla!, visit http://www.joomla.org// Joomla! is one of the many apps available for use from your My Cloud EX2 Ultra device. Provided in this section are the steps you’ll need to set up Joomla!.

  • Page 118: Appendix C: Phpbb Setup Guide

    Internet connection. phpBB is one of the many apps available for use from your My Cloud EX2 Ultra device. Provided in this section are the steps you’ll need to set up phpBB.
  • Page 119 Control Panel after phpBB is installed. 13. Review the information on the screen, and then click Proceed to next step. 14. Review the information on the screen. phpBB is now installed. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 120: Appendix D: Supported Raid Modes

    Spanning RAID 0 RAID 1 JBOD Appendix E: RAID Migrations The chart below identifies the RAID migration path allowed on your My Cloud EX2 Ultra device. From JBOD (1 disk) RAID 1 (2 disks) MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE...

  • Page 121: Appendix F: Safe Mode Firmware Update Procedures

    Appendix F: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your device from safe mode. Note: Before performing these steps, download My Cloud EX2 Ultra firmware from the WD support website (http://support.wd.com and save it to a location to which you can browse from your computer.

  • Page 122: Appendix G: Technical Specifications

    36W for 4TB, 8TB, 12TB capacity 48W for 0TB, 16TB capacity and above Operating temperature: 5°C to 35°C (41°F to 95 °F) Temperature Non-operating temperature: -20°C to 65°C (-4°F to 149 °F) RoHs compliant MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 123: Index

    35 a USB drive 66 apps 98 a Virtualized Volume to a target 94 groups 42 WD My Cloud EX2 Ultra 11 media content to a folder 106 contacting WD Technical Support ii multiple users 37 creating...
  • Page 124 internal backups 75 iTunes 105 Port Forwarding Services 124 end user guide 141 remote backups 73 Energy Saver 114 USB backups 69 deep sleep option 114 desktop icons 19 LED option 114 device Power Recovery option 114 capacity 55 Power Schedule option 114 health 56 Web Access Timeout option 114 rebotting 127...
  • Page 125 90 media disabling 90 adding 106 enabling 90 media players modifying 90 accessing WD My Cloud EX2 Ultra 107 iTunes accessing your personal cloud using accessing personal cloud with 108 disabling 105 media types 102 enabling 105 other 107...
  • Page 126 26 mapping 20 installing WD Photos 23 Public share WD My Cloud EX2 Ultra 23 opening on Windows Vista/Windows WD Photos 23 7,Windows 8 20 modifying a Virtualized Volume 96 quota rules 40...
  • Page 127 returning a drive 136 RoHS 138 updates Running a Diagnostic Test 126 making on the Home Page 55 updating apps 100 USB backups safe mode creating 67 recovering from 154 deleting 69 Safe Mode Firmware Update Procedures editing 69 managing 66 Safety viewing details 68 instructions 1...
  • Page 128 WD My Cloud Desktop about 27 accessing 33 launching 32 Mac installation 31 Windows installation 28 WD My Cloud EX2 Ultra Dashboard (end user) 142 Home page (end user) 143 logging in (end user) 141 managing users 34 media server settings 103...
  • Page 129 Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries; and WD My Cloud, WD Red, WD SmartWare, WD GreenPower, WD Photos, and WD TV Live are trademarks of Western Digital Technologies, Inc.

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