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warranty depends on the country in which your Product was purchased. If the Product you purchased is a 2-
Bay or 4-Bay Product that is pre-populated with WD hard disk drives preinstalled, the term of your limited
warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the
Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required
by law. If the Product you purchased is a 1-Bay Product that is prepopulated with a WD hard disk drive pre-
installed or comes bare (i.e. it does not have any WD hard disk drives preinstalled by WD), the term of your
limited warranty for such Product shall be 2 years in the North, South, and Central America region, 2 years in
the Europe, the Middle East, and Africa region, and 2 years in the Asia Pacific region, unless otherwise
required by law. The term of your limited warranty period shall commence on the purchase date appearing on
your purchase receipt. WD may at its discretion make extended warranties available for purchase. WD shall
have no liability for any Product returned if WD determines that the Product was stolen from WD or that the
asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the mounting frame, unless the
product is on the list of limited user-serviceable products and the specific alteration is within the scope of the
applicable instructions, as found at http://support.wd.com), accident or mishandling while in the possession of
someone other than WD. Subject to the limitations specified above, your sole and exclusive warranty shall be,
during the period of warranty specified above and at WD's option, the repair or replacement of the Product
with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or replaced
Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of
shipment of a repaired or replaced Product, whichever is longer.
The foregoing limited warranty is WD's sole warranty and is applicable only to products sold as new. The
remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed,
implied or statutory, including but not limited to, any implied warranty of merchantability or fitness for a
particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to
accidental, consequential, or special damages, or any financial loss, lost profits or expenses, or lost data
arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been
advised of the possibility of such damages. In the United States, some states do not allow exclusion or
limitations of incidental or consequential damages, so the limitations above may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warranty Information
For consumers purchasing products in Australia and New Zealand, please refer to this
warranty information.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred
approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of
Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the
purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does
not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of
acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set
out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the period defined below be free from
defects in material and workmanship and will conform to WD's specifications. If the Product you purchased is
a 2-Bay or 4-Bay Product that is prepopulated with WD hard disk drives preinstalled, the term of your limited
warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the
Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required
by law. If the Product you purchased is a 1-Bay Product that is prepopulated with a WD hard disk drive pre-
installed or comes bare (i.e. it does not have any WD hard disk drives preinstalled by WD), the term of your
limited warranty for such Product shall be 2 years in the North, South, and Central America region, 2 years in
the Europe, the Middle East, and Africa region, and 2 years in the Asia Pacific region, unless otherwise
required by law. The term of your warranty period shall commence on the purchase date appearing on your
purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to
be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will
not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD
return center where the Product was first shipped by WD. WD may at its discretion make extended warranties
available for purchase. WD shall have no liability for any Product returned if WD determines that the Product
was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with
WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the
asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the mounting frame, unless the
product is on the list of limited user-serviceable products and the specific alteration is within the scope of the
MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE
USER MANUAL
REGULATORY AND WARRANTY INFORMATION
(Australia/New Zealand only)
105
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