Western Digital My Book Live Duo User Manual
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Western Digital My Book Live Duo User Manual

Personal cloud storage
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Summary of Contents for Western Digital My Book Live Duo

  • Page 1 My Book Live ® ™ Personal Cloud Storage User Manual...

  • Page 2: Wd® Service And Support

    * Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wdc.com or by using My Book Live Duo software (see “System...

  • Page 3: Table Of Contents

    Table of Contents WD® Service and Support ....... . ii Registering Your WD Product.
  • Page 4 Ejecting A USB Storage Device Using Quick View ... . 51 Uninstalling the WD Quick View Icon ..... . 51 Using the My Book Live Duo Dashboard .
  • Page 5 First Steps Checklist ........128 Resetting the My Book Live Duo Device ....128 Specific Problems and Corrective Actions .
  • Page 6 Index ........136 MY BOOK LIVE DUO TABLE OF CONTENTS –...

  • Page 7: Important User Information

    MY BOOK LIVE DUO USER MANUAL Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.

  • Page 8: Recording Your Wd Product Information

    Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device. Serial Number...

  • Page 9: Product Overview

    WD quality you can count on. Shared storage for all your computers—The perfect dual-drive solution for centralizing and sharing data on your wired or wireless network. Connect the My Book Live Duo device ® to your wireless router to share and access files with any PC or Mac computer on your network.
  • Page 10 Add an extra layer of protection for your files—You can automatically make a second copy, or safepoint, of your My Book Live Duo on another My Book Live Duo or NAS drive on your home network. Now you have extra-safe protection for all your media and ultimate peace of mind.

  • Page 11: About The Online Learning Center

    My Book Live Duo personal cloud storage. Once you log in, WD 2go mounts the My Book Live Duo device to your computer like a local drive and your remote folders are available on any Windows or Mac computer.
  • Page 12 For information on additional accessories for this product, visit: www.shopwd.com www.wdstore.com Canada www.shopwd.ca www.wdstore.ca Europe www.shopwd.eu www.wdstore.eu All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit http://support.wdc.com see Knowledge Base Answer ID 1048. PRODUCT OVERVIEW – 6...

  • Page 13: System Requirements

    MY BOOK LIVE DUO USER MANUAL System Requirements Operating System ® ® Windows Mac OS X • Windows 8 ® • Mountain Lion • Windows 7 ® • Lion ® • Windows Vista ® • Snow Leopard • Windows XP (32 bit) SP3 or later ®...

  • Page 14: Handling Precautions

    USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the drives. Observe the following precautions when unpacking and installing your external storage product: •...

  • Page 15: Product View

    Connects to a USB hard drive for additional storage. Reset button Restores settings such as the admin user name and password for the device. See “Resetting the My Book Live Duo Device” on page 128 for more information. Power port Connects the device to an AC adapter and the power outlet.

  • Page 16: Connecting The Drive And Getting Started

    Getting Started Without the Online Setup Software (Windows & Mac OS) What Can I Do Now? It is easy to set up the My Book Live Duo device -- all you have to do is unpack your device and download and run the quick setup software, available at http://www.wd.com/setup.
  • Page 17 MY BOOK LIVE DUO USER MANUAL Physically Connecting the Drive Follow the steps below to connect the My Book Live Duo device to a home or small office network. Important: To avoid overheating, make sure the drive is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the drive.
  • Page 18 MY BOOK LIVE DUO USER MANUAL Checking the Front Panel LED The following table describes the front panel tricolor (red/green/blue) LED behavior. State Color Appearance State Description Power Off None Displays if the drive is unplugged. Power On Blue Solid Displays when you first apply power to the unit.
  • Page 19 2. Following the step on your screen or outlined in “Physically Connecting the Drive” on page 11, connect your My Book Live Duo device to your home or small office network. Note: Remove the sticker from the back of the unit prior to connecting your device.
  • Page 20 14, Connecting and Troubleshooting The Connect - No My Book Live Duo found screen displays when the setup software can not find the device on your system. Follow the steps on the screen to ensure that your device is: •...
  • Page 21 WD 2go web access provides fee-free remote access to your My Book Live Duo personal cloud storage. Once you log in, WD 2go mounts your My Book Live Duo device to your computer like a local drive and your remote folders are available on any Mac* or PC with internet access.
  • Page 22 You may need to check your email spam folder if your spam filter does not allow email from WD. 5. You’ve successfully setup your My Book Live Duo device, and can now click one of the links on the screen to begin using your device or click...

  • Page 23: Getting Started Without The Online Setup Software (Windows & Mac Os)

    (Windows & Mac OS) If you do not use the online setup software to get started, you can still: • Use your My Book Live Duo as an external hard drive, dragging and dropping files to and from it. • Configure the drive using the My Book Live Duo dashboard. (See “Using the My Book Live Duo Dashboard”...
  • Page 24 IP address>/ Example: http://192.168.1.10/ or http://mybookliveduo/ Note: If you don’t know the IP address for your My Book Live Duo device, use WD Quick View to set up your drive (see “Managing Your Drive With WD Quick View”...
  • Page 25 MY BOOK LIVE DUO USER MANUAL Using Mac OS X Leopard/Snow Leopard/Lion Using Finder to Open the Public Folder In a Finder window, click MyBookLiveDuo under the shared items in the side bar. 2. If presented with an authorization screen, select Guest, and then click Connect to display the Public share: 3.
  • Page 26 Using Bonjour to Find and Set up the Drive Open Safari and click the bookmark icon: 2. Click Bonjour and then double-click your My Book Live Duo drive to display the My Book Live Duo dashboard home page. 3. Continue with “Understanding Dashboard Components” on page 55.

  • Page 27: What Can I Do Now

    What Can I Do Now? Your My Book Live Duo drive is ready to use and is accessible as a drive letter or alias, enabling you to drag and drop files into your drive and move files from it to any computer in your network that has been set up according to the instructions in this chapter.

  • Page 28: Backing Up And Retrieving Files

    Help tab—This tab on the WD SmartWare screens provides more detailed Help. For  information on using the Help tab, see “WD SmartWare Home Screen” on page 24. BACKING UP AND RETRIEVING FILES – 22...
  • Page 29 6. Double-click WD SmartWare Setup file. 7. Follow the on-screen instructions to complete the installation. 8. Click the Launch WD SmartWare button to display the WD SmartWare Home screen. (See “WD SmartWare Home Screen” on page 24.) BACKING UP AND RETRIEVING FILES – 23...
  • Page 30 MY BOOK LIVE DUO USER MANUAL Launching the WD SmartWare Software After Installation Use one of the following options for the WD SmartWare Software once you have installed it: • WD SmartWare icon —In the Windows system tray, left- or right-click the WD Quick View icon to display the main menu, and then select WD SmartWare.

  • Page 31: Backing Up Files

    Pictures Others that do not belong in the five main categories Other For a list of included file extensions, search for Answer ID 3644 in the WD Knowledge Base at http://support.wdc.com. Note that: Moving the pointer over a category displays the number of files in the category.
  • Page 32 Skip to step 8 on page 28. Selected files or folders step 9 on page 28. Skip to 4. To back up all of the categories of files on the My Book Live Duo device: BACKING UP AND RETRIEVING FILES – 26...
  • Page 33 As required, select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book Live Duo drive. d. Click Start Backup to begin backing up all categories of files and skip to step 10 on page 29.
  • Page 34 Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book Live Duo drive. e. Click Start Backup to begin backing up all of files and folders and skip to step 10 on page 29.
  • Page 35 Click Apply Changes to create a custom backup plan and update the content gauge for your My Book Live Duo drive. Clicking Revert clears all of the check boxes and displays the initial/default configuration. Click Start Backup to begin backing up the selected files or folders and proceed to step 10 on page 29.
  • Page 36 The best long-term solution is to relegate the drive to long-term archive storage and: a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.
  • Page 37 Retrieving a File After selecting the drive on the Home screen, you can retrieve files or complete folders from your My Book Live Duo drive. (For information on retrieving folders, see “Retrieving a Folder” on page 33.) To retrieve a file from your drive: Click the Retrieve tab to display the Select a destination for retrieved files screen: 2.
  • Page 38 MY BOOK LIVE DUO USER MANUAL 3. On the Select a destination for retrieved files screen: IF you want to copy your THEN . . . retrieved content to . . . Its original location, a. Select the To the Original Places option.
  • Page 39 MY BOOK LIVE DUO USER MANUAL 7. During the retrieval: • The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieval location. • A Cancel Retrieving button is available for you to stop the retrieval.
  • Page 40 • Set up drive settings for your My Book Live Duo Creating Software Settings Click the Set Up Software button to open the My Book Live Duo Desktop, then click Software Settings. On the Software Settings Screen. IF you want to . . .
  • Page 41 The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see an earlier version of the file, the WD SmartWare software has a copy for you.

  • Page 42: Using Windows 8 File History

    File History automatically backs up media files, documents, email, and other personal files to your My Book Live Duo drive. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows 8 File History, consult Microsoft's documentation.

  • Page 43: Using Windows 7/ Windows Vista Backup

    Enterprise) and Windows 7 (Professional and Ultimate versions) enable you to back up media files, documents, email, and other personal files to your My Book Live Duo drive. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows Backup, consult Microsoft's documentation.

  • Page 44: Using Apple Time Machine

    Machine to backup your files (See “Backup Settings (For Mac OS)” on page 63.) Setting Up Time Machine To set up Time Machine to back up files to your My Book Live Duo drive: Use one of the following methods to open Time Machine.
  • Page 45 MY BOOK LIVE DUO USER MANUAL 3. Click Select Disk and select the My Book Live Duo drive where you want the backups stored: 4. Click Use Backup Disk. A screen prompts for your user name and password. Select Guest and click Connect: The Preferences screen returns: 5.
  • Page 46 My Book Live Duo is disconnected, it will resume automatically once the computer is available. If you change the name of the My Book Live Duo, previously set Time Machine backups delay or fail. To fix the problem, resume backing up by re-selecting the drive in the Time Machine Preferences screen.
  • Page 47 You might sometimes want to retrieve files and other items backed up on the My Book Live Duo drive. For example, you might have lost a file, or you want to see files from a week ago. You can retrieve individual items, multiple items, shares, or if your system crashes, your entire hard drive.
  • Page 48 MY BOOK LIVE DUO USER MANUAL 3. Click the arrows or the time line on the right of the screen to browse through all the backups Time Machine has created: 4. Select the item you want to restore, and click the Restore button at the bottom right to display the Copy message: 5.

  • Page 49: Managing Your Drive With Wd Quick View

    Uninstalling the WD Quick View Icon Installing WD Quick View (Mac OS Only) WD Quick View software installs the WD Quick View icon in the Mac OS X menu bar so that you can perform important functions such as launching WD SmartWare or checking drive status quickly.

  • Page 50: Accessing Wd Quick View Shortcut Options

    1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your My Book Live Duo drive and display a submenu: 3. Select the desired option.

  • Page 51: Checking Drive Status

    1. Click the WD Quick View icon in the menu bar to display a menu. 2. Move the pointer over the name of your My Book Live Duo to display a submenu: 3. Select the desired option. Checking Drive Status...

  • Page 52: Exiting Wd Smartware Safely (Windows Only)

    WD SmartWare.) Opening Shares You can use WD Quick View to open the drive’s Public share and any private shares to which you have access permission. 1. Select Open on the WD Quick View submenu.

  • Page 53: Launching The My Book Live Duo Dashboard

    (See “Using the My Book Live Duo Dashboard” on page 53.) Mapping the Drive (Windows only) 1. Select Map [My Book Live Duo name] on the WD Quick View submenu. The Map Network Drive screen displays: 2. Select the desired letter from the Drive drop-down list.

  • Page 54: Viewing Drive Properties

    MY BOOK LIVE DUO USER MANUAL Viewing Drive Properties Select Properties on the WD Quick View submenu to display the Properties screen: My Book Live Duo Properties on Windows My Book Live Duo Properties on Mac OS X MANAGING YOUR DRIVE WITH WD QUICK VIEW – 48...

  • Page 55: Monitoring Storage

    Hover your cursor over the WD Quick View icon to display the Drive name, storage capacity used, temperature within the drive, and RAID status (Healthy, Failed, Rebuilding). If you have a USB Drive attached to My Book Live Duo, the drive information also displays in this area.
  • Page 56 • Updates are available. To view drive alerts: 1. To display one or more alerts, select your device, then select Alerts on the WD Quick View submenu. Multiple alerts are arranged chronologically. 2. To close the alert panel, click the Exit button.

  • Page 57: Ejecting A Usb Storage Device Using Quick View

    3. Click the OK button to close. Ejecting A USB Storage Device Using Quick View 1. Left- or Right-click the WD Quick View icon in your system tray. 2. Select your USB Storage Device then Eject from the Quick View menu. Your USB will eject from your system.
  • Page 58 Mac OS X 1. On the desktop, click Finder, then select Applications from the Favorites area. 2. In the Applications list on the right of the screen, double-click WD Quick View Uninstaller. 3. Click Continue. A login window displays your Mac user name.

  • Page 59: Using The My Book Live Duo Dashboard

    My Book Live Duo device as you prefer. For example, you can set up user accounts and restrict access to the files on your My Book Live Duo drive, set up folders for storing files, and customize the drive to suit your needs.

  • Page 60: Starting The My Book Live Duo Dashboard

    Starting the My Book Live Duo Dashboard 1. Use one of the options outlined in “Launching the My Book Live Duo Dashboard” on page 53 to access the My Book Live Duo Dashboard When you select an option on the screen, the navigation panel slides to the left and the selected page appears USING THE MY BOOK LIVE DUO DASHBOARD –...

  • Page 61: Understanding Dashboard Components

    MY BOOK LIVE DUO USER MANUAL Understanding Dashboard Components The typical My Book Live Duo dashboard page offers options for viewing and entering information and provides assistance and notifications: Item Description Device Name The name of the My Book Live Duo drive. You can change the default name to one of your own choosing.

  • Page 62: Obtaining Customer Support

    Provides a brief explanation when you roll the mouse over the icon. * Not shown in screen example. Obtaining Customer Support To open the Support page: Click the Support option in the navigation panel to display the Support page: USING THE MY BOOK LIVE DUO DASHBOARD – 56...
  • Page 63 Sending Your Log Files to Customer Support If you have a problem with the My Book Live Duo drive, complete the online form on the Support page to generate a log and send it to WD’s Customer Support team. Another option is to manually generate a system log and save or email it.

  • Page 64: What Can I Do Now

    MY BOOK LIVE DUO USER MANUAL What Can I Do Now? The next few chapters step you through the procedures for using the My Book Live Duo dashboard. The following table provides shortcuts to instructions for some common tasks. How do I ...

  • Page 65: Configuring Basic Settings

    WARNING! Renaming the My Book Live Duo device forces all the network computers to remap their shared network resources. Change the device name only when necessary.
  • Page 66 Registration your drive. 2. If you made any changes, click the Save button that appears below the section. Note: Throughout the My Book Live Duo dashboard, the Save and Cancel buttons display only if you make changes. Date & Time The date and time are synchronized to the NTP (network time protocol) server by default.
  • Page 67 This section of the page enables you to set up the drive to update the firmware automatically or to manually check for an update file: A description, current version number, and date of last update of the My Book Live Duo Firmware display.
  • Page 68 1. For Auto Update, select the Enabled check box. 2. From the drop-down lists, specify the frequency and time at which the drive should look for an update on the WD website, and if one is available, to automatically install it and reboot.
  • Page 69 MY BOOK LIVE DUO USER MANUAL 5. To delete an email address, click the Remove link to its right. Energy Saver If the Hard Disk Sleep function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity. Hard Disk Sleep is enabled by default.

  • Page 70: Network Settings

    USER MANUAL To set your Time Machine quotas: Note: The maximum size cannot be increased after the initial backup. WD recommends leaving this setting on the maximum permissible value for your initial backup. Once the initial backup is complete, you can change this setting using the slider above.
  • Page 71 Select the method of assigning the drive’s unique IP Network Mode address: • DHCP Client causes the My Book Live Duo device to obtain an IP address and associated settings automatically from the local DHCP server, or • Static IP lets you set an IP address manually. You will be prompted for IP Address, Netmask, Gateway, and DNS Server.

  • Page 72: Utilities Settings

    MY BOOK LIVE DUO USER MANUAL Utilities Settings On the Utilities tab, you can test the network drive and get diagnostic information, restore the drive to factory defaults, reboot or shut down the drive, and import or export a configuration file: Diagnostic Run diagnostic tests if you are having problems with your drive.
  • Page 73 Note that importing a configuration in this case does not restore shares or users. If you want to restore the complete contents of a My Book Live Duo device including user settings, backups, and data, use the safepoint feature described on page 86.
  • Page 74 USER MANUAL Reboot/Shutdown You can safely reboot and shut down your My Book Live Duo drive using two methods. • Reboot/Shut Down section of the Utilities screen (discussed in this section), • WD Quick View icon (see “Safely Shutting Down” on page 49).
  • Page 75 MY BOOK LIVE DUO USER MANUAL To shut down the drive: 1. Click the Shutdown Device button. 2. A message reminds you that shutting down may interrupt important processes. 3. If the drive is not processing information, or it is but you choose to proceed, click the Continue button.

  • Page 76: Remote Access Settings

    The Remote Access page enables you and other users to access your files on the go. You can access photos and files stored in the My Book Live Duo device using the WD Photos and WD 2go mobile apps and set up remote and secure web access to stored files by means of the WD2go.com...

  • Page 77: Storage Settings

    USER MANUAL Storage Settings The Storage page enables you to specify how your My Book Live Duo device will store your data and to monitor the storage status. You can configure the internal drives to act as one big fast drive, or set them up so that one drive automatically and instantaneously duplicates (or mirrors) your data for real-time backup.
  • Page 78 MY BOOK LIVE DUO USER MANUAL 2. To view details about the drive, click its icon. Details include: • Model Number • Manufacturer • Serial Number • Size (e.g., 1 TB) • Self Assessment Test result. Note: Another way to monitor storage is to use the Quick View menu, which displays the status of the storage drives and an attached external USB device (if applicable).
  • Page 79 Conversion rates depend on the type of configuration and the amount of data on the My Book Live Duo. After a conversion, the My Book Live Duo device reboots.

  • Page 80: Usb Storage

    My Book Live Duo device. When a USB storage drive is connected to the My Book Live Duo device, the USB icon appears at the top right of the screen. Click this icon to view the name assigned to an attached USB, capacity used, and to eject the USB, if desired.
  • Page 81 MY BOOK LIVE DUO USER MANUAL Monitoring USB Storage Settings 1. Click External Storage. 2. To view details about the USB Storage device, click its icon. Details include: • USB Device Name • Manufacturer • Model • Serial Number •...
  • Page 82 2. Click OK to eject the USB drive. Ejecting via Quick View: 1. Left- or Right-click the WD Quick View icon in your system tray. 2. Select your USB Storage Device then Eject from the Quick View menu. Your USB will eject from your system.

  • Page 83: Managing Users

    The Administrator creates accounts for others who will have access to the My Book Live Duo drive. These accounts are referred to as users. Users have full access to their own private shares, to public shares, and limited access to the shares of other users.

  • Page 84: Creating A User

    MY BOOK LIVE DUO USER MANUAL 2. To view user details, click the user name. User Detail and Share Access display in a panel on the right. Creating a User The Administrator can create users and limit what shares they can access.

  • Page 85: Creating A Private Share For A User

    MY BOOK LIVE DUO USER MANUAL Allow access to existing Select this option to grant the new user access to other shares. Select the check box next to each share the user can shares access, and then specify the level of access by selecting the full access or the read-only access icon.

  • Page 86: Changing A User's Password

    MY BOOK LIVE DUO USER MANUAL User Access Select Private to limit the user’s access to the share. Media Serving From the drop-down list, select All (for music, photos, and video) or None (excludes all media). 3. Click the Save button. The new share displays in the Share Access panel with the Private indicator displaying.

  • Page 87: Managing Shares

    Opening a Share Read-only or full access to the share A share is an area on the My Book Live Duo drive for storing files (similar to a folder or directory). Note: In this manual, we use the terms share and folder interchangeably.

  • Page 88: Creating A New Share

    MY BOOK LIVE DUO USER MANUAL Click a share to display share detail and user access information in the right panel. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private.

  • Page 89: Creating A New User

    MY BOOK LIVE DUO USER MANUAL 3. If you selected Private, the User Access panel displays. 4. To specify access to the new share, select the + (Add) check box next to the user’s name, and then select either full access or read-only access. Full access means the user can make changes to the share, for example, by adding or deleting files.

  • Page 90: Making A Share Public

    2. In response to the confirmation message, click the Delete button. Opening a Share You have several options for opening My Book Live Duo device's public and private shares to which you have access. To open a private share, you must have: A user name and password assigned to your share name ...
  • Page 91 (Mac OS X), Click the WD Quick View icon in the menu bar and move the cursor over the name of your My Book Live Duo drive to display the submenu. Select Open on the WD Quick View submenu. The shares display in a second submenu.

  • Page 92: Managing Safepoints

    What is a Safepoint? A safepoint is a snapshot of your My Book Live Duo device at a specific time stored on a compatible network-attached device such as another My Book Live Duo device. The safepoint is a collection of all of the data on your drive, including users, shares, WD SmartWare, Apple Time Machine, or Windows 8/Windows 7/Vista backups, and associated device configuration details.
  • Page 93 MY BOOK LIVE DUO USER MANUAL 3. Click the Create section. 4. Click either the Scan Network or Local USB button to display a list of available devices on your network or local USB drive. To rescan the network at any time, click the refresh/ rediscover icon in the upper right.
  • Page 94 Note: The time it takes to create a safepoint varies based on the speed of your network, and the number and size of files you have stored on your My Book Live Duo device. For a given amount of total data, fewer larger files replicate quicker than many smaller files. Other factors such as what processes are running on the My Book Live Duo device and on the speed and availability of your target have an effect on the speed.
  • Page 95 Auto updates help keep your safepoint up to date with the content on your My Book Live Duo device by copying changes since the last update. Important: Changes made while safepoint operations are in progress are not guaranteed to be backed up immediately.
  • Page 96 MY BOOK LIVE DUO USER MANUAL 9. If the creation process was not successful or was interrupted, the Manage section (top of page) displays the appropriate status. Clicking the safepoint’s retry icon resumes the operation. Note: If you want to see the content of the safepoint stored on another device, access the folder on the device where you stored it.
  • Page 97 Clicking the retry icon resumes the operation. Recovering from a Safepoint The Recover section enables you to restore your data from a safepoint to a factory-fresh My Book Live Duo or compatible Western Digital device. Open the Recovery section: MANAGING SAFEPOINTS – 91...
  • Page 98 MY BOOK LIVE DUO USER MANUAL 2. Click the Network or Local (for USB devices) button to display a list of available devices on your network: 3. Select a device to display the list of its available shares: 4. Select the share that has the safepoint and click the Continue button. If the share is password protected, enter appropriate credentials: 5.
  • Page 99 The Manage section lists all safepoints for your My Book Live Duo device. Selecting a particular safepoint allows you to rename, update, or delete it. To update a safepoint with the latest changes on your My Book Live Duo device, click the update icon for your safepoint.

  • Page 100: Accessing Your My Book Live Duo Remotely

    Troubleshooting Your WD Photos Database Accessing Your Personal Cloud This chapter explains how to set up the My Book Live Duo drive for remote access and describes some of the ways you can take advantage of its many capabilities. WD 2go: The Pathway to Your Personal Cloud A personal cloud is your content, at home, secure and under your control.
  • Page 101 Use your iPad, iPhone, iPod touch, or Android mobile device to view stored files and stream music in the palm of your hand. Download the WD 2go mobile app from the Android Market or the Apple iTunes store and make your mobile device the center of attention.

  • Page 102: Enabling Remote Access

    Quick Tips, and go to http://wdphotos.wdc.com. Enabling Remote Access Use the Remote Access page of the My Book Live Duo dashboard to enable you and other authorized users to access your files on the go. 1. On the navigation panel, click Settings.
  • Page 103 Failed—My Book Live Duo device could not establish a remote access connection with the mobile device or web access account. • Connecting—My Book Live Duo device is trying to connect to a mobile device or a registered web access account. Please wait. •...

  • Page 104: Setting Up Mobile Access

    Set up and manage mobile access to your photos, music, documents, and videos on the My Book Live Duo device through an Apple or Android device. In the Mobile Access section of the Remote Access page, generate activation codes for the WD Photos or WD 2go apps installed on your mobile device from the Apple App Store or Android Market.
  • Page 105 3. From the drop-down list, select a user. Listed users are those who have access rights to My Book Live Duo device shares. (See “Creating a User” on page 78.) Note: When you add access to a mobile device application such as WD Photos, the specified userid retains its share access privileges.
  • Page 106 6. Once you have entered the code on your mobile device, the device and app name display. 7. Continue with “Installing WD Photos on Your Mobile Device” on page 101 or “Installing the WD 2go Mobile App” on page 103.
  • Page 107 WD Photos lets you view photos in .jpg format only. To install WD Photos on your mobile device: 1. Download WD Photos from the Apple App Store or Android Market and install it on your mobile device. 2. Launch WD Photos on your mobile device to display the Welcome screen.
  • Page 108 Codes are valid for 48 hours from the time of request and can be used one time only. 6. Tap your My Book Live Duo drive to display your album(s), and then tap an album to display its photos.
  • Page 109 USER MANUAL Installing the WD 2go Mobile App 1. Download the WD 2go app from the Apple App Store or Android Market and install it on your mobile device. 2. Launch the WD 2go app to display the Welcome screen.
  • Page 110 MY BOOK LIVE DUO USER MANUAL 6. Click Done. 7. Tap your My Book Live Duo drive to display its share(s). 8. Tap a share to display its files. ACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 104...

  • Page 111: Setting Up Web Access Through Wd 2Go

    Me page, FAQs, and tips, or go to http://wd2go.wdc.com. Setting Up Web Access Through WD 2go WD 2go gives you access to all the files in your personal cloud no matter where you are as long as you have access to the Internet from your computer*.
  • Page 112 (For information on creating users, see “Creating a User” on page 78.) 5. A “Registration E-Mail Sent” message displays. Click the Close button. The user receives an email with further instructions. ACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 106...
  • Page 113 1. Note: When you initially access WD 2go, you’re required to create a password. Enter your password in the New Password field, then re-enter the exact password in the Confirm Password field. Click Submit.
  • Page 114 3. The screen displays your WD NAS device(s). 4. Select the My Book Live Duo device you would like to access. If your My Book Live Duo device is password protected, enter your password in the Network Drive Password field.
  • Page 115 If you don’t want to see the message again, select the check box. Click the OK button. Note: If you connect to a My Book Live Duo device from a PC running Windows XP, data being transferred between the devices is not secure. 8. On Windows 7, the following message display.
  • Page 116 11. If a Java message asks you to Allow or Deny the connection, click the Allow button. 12. You can now access your files. Depending on your operating system settings, your share may not appear automatically. ACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 110...
  • Page 117 Only the shares to which the user has access and the Public directory display. 1. If the person is not already a user of the My Book Live Duo drive, create a new user (see “Creating a User” on page 78).

  • Page 118: Playing/Streaming Videos, Photos, & Music

    The DLNA Server searches for all the media stored in all shares on the My Book Live Duo connected to your home network. If you do not want DLNA to display specific media files, place them in a private share that is set to disable media sharing.
  • Page 119 MY BOOK LIVE DUO USER MANUAL 3. Select the Enable check box for DLNA (enabled by default). 4. To view a list of your media players/receivers, click the down arrow to expand the Media Streaming section. 5. To block a media player from receiving the data stream (for example, parental control), in the Media Players list, select the Block check box next to the row for the media player you’d like to block.

  • Page 120: Media Types Supported

    Media Storage You can access and store media content on My Book Live Duo drive by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and access them from your network.

  • Page 121: Accessing My Book Live Duo From Media Players

    The following types are discussed in this section: • Windows Media Player 12 (comes with Windows 7) on page 118 • WD TV Live/Live Plus HD Media Players on page 120 • Xbox 360 on page 120 •...
  • Page 122 MY BOOK LIVE DUO USER MANUAL Windows Media Player 11 (Windows Vista) Note: Please go to the Microsoft Media Player support site for more information on using and updating your media player. To stream media using Windows Media Player 11 Library: Click Control Panel >...
  • Page 123 MY BOOK LIVE DUO USER MANUAL 4. Launch Windows Media Player (Start > All Programs > Windows Media Player): 5. Click Library > Media Sharing: 6. Click Find media that others are sharing, and then click OK: PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 117...
  • Page 124 MY BOOK LIVE DUO USER MANUAL 7. Select a media type (Music, Pictures, or Video) and click MyBookLiveDuo: 8. Double-click the media file you want to play. Windows Media Player 12 (Windows 7) Note: Please go to the Microsoft Media Player support site for more information on using and updating your media player.
  • Page 125 MY BOOK LIVE DUO USER MANUAL 3. Select Home network, and then click Close: 4. Launch Windows Media Player (Start > All Programs > Windows Media Player): 5. Click Library > Media Sharing: PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 119...
  • Page 126 Answer ID 8676 or refer to your WD Media Player user guide. Xbox 360 For details on using an Xbox 360 device to access files on your My Book Live Duo drive, see your XBox 369 product manual. PlayStation 3 For details on using a PlayStation 3 to access files on your My Book Live Duo drive, see your PlayStation 3 instruction manual.

  • Page 127: Accessing My Book Live Duo Using Itunes

    DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Book Live Duo device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information.

  • Page 128: Storing Content

    MY BOOK LIVE DUO USER MANUAL 2. Click the > beside iTunes to expand the iTunes section of the page: 3. To enable iTunes to access your music files through your iTunes player, click the Enable check box. iTunes is enabled by default.

  • Page 129: Connecting A Usb Hard Drive

    Connecting A USB Drive Connect a USB hard drive to the USB port on the rear of your My Book Live Duo device for additional storage. The USB drive appears as a share on the My Book Live Duo dashboard.

  • Page 130: Mapping A Usb Drive (Windows Only)

    Note: When Windows attempts to reconnect a Mapped Network Drive after a restart, the “Unable to reconnect mapped network drives” error may appear. This can occur if the username and password of the My Book Live Duo drive do not match the current Window's username and password information.

  • Page 131: Replacing A Drive

    MY BOOK LIVE DUO USER MANUAL Replacing a Drive The My Book Live Duo device is a limited user-serviceable product that allows for replacing the hard drives in the enclosure. Important: Only WD large capacity hard drive assemblies can be inserted into the My Book Live Duo drive enclosure.
  • Page 132 MY BOOK LIVE DUO USER MANUAL 4. Loosen the thumbscrew that secures the drive cover plate. Remove the drive cover plate and set aside. Note: Each drive is designated A or B by a color coded decal. Storage 5. Locate the drive label that corresponds with the one on the dashboard tab.
  • Page 133 15. Return the replacement drive following the instructions provided in Knowledge Base Answer ID 8. Important: Do not disassemble the internal drive and attached assembly components. Return the entire internal drive assembly intact to WD. REPLACING A DRIVE – 127...

  • Page 134: Troubleshooting

    Resetting the My Book Live Duo Device If you have set a password or a static IP address on the My Book Live Duo dashboard and have forgotten it, pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings.

  • Page 135: Specific Problems And Corrective Actions

    The My Book Live Duo front panel light is yellow and the unit's Network Adapter LEDs do not light. 1. Confirm the network cable is properly connected to the My Book Live Duo device and the network switch or router.
  • Page 136 I am having trouble safely shutting down the My Book Live Duo? If you are unable to shut down the drive using the My Book Live Duo dashboard or the WD Quick View icon, check the LED on the front of the drive to make sure it is not blinking.
  • Page 137 MY BOOK LIVE DUO USER MANUAL I am having trouble safely shutting down the My Book Live Duo? (continued) If the LED is solid green (indicating the drive is idle) or blue (indicating the drive is on standby), the drive is ready to shut down.

  • Page 138: Regulatory And Warranty Information

    However, there is no guarantee that interference will not occur in a particular installation. Any changes or modifications not expressly approved by WD could void the user's authority to operate this equipment. The following booklet, prepared by the Federal Communications Commission, may be helpful: How to Identify and Resolve Radio/TV Interference Problems.

  • Page 139: Warranty Information (All Regions Except Australia/New Zealand)

    Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.

  • Page 140: Warranty Information (Australia/New Zealand Only)

    Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 3 years in Australia and New Zealand, unless otherwise required by law.
  • Page 141 USER MANUAL determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty.
  • Page 142 FCC Class B information 132 list 55 Features 3 monitoring with WD Quick View 49 File History 36 File types for WD SmartWare backup 24 FTP setting 65 Backing up all file categories 27 Apple Time Machine 38 Getting Started...
  • Page 143 Online Setup Software Media Players downloading and installing 10 media types 114 Opening Shares 46 Media players Operating system requirements 7 accessing My Book Live Duo 115 Media servers Package contents 5 overview 112 Password settings 70 changing 80 Media storage 114...
  • Page 144 Time Machine mobile apps 94 quotas 64 operating systems 7 Troubleshooting Resetting the My Book Live Duo Device 128 cannot detect my drive 130 Restoring to factory defaults 67 cannot play media through digital media Retrieve folder 35 adapter 130...
  • Page 145 36 setting number of backup versions 35 setting retrieve folder 35 software settings 34 system files 25 WD’s Online Learning Center 10 Web browser compatibility 7 Windows 8 36 getting started without 17 getting started without Online Setup...
  • Page 146 Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries; and My Book Live Duo, WD SmartWare, WD GreenPower, WD 2go, WD Photos, WD TV Live, WD TV Live Plus are trademarks of Western Digital Technologies, Inc.

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