Western Digital WDBVBZ0040JCH-NESN User Manual
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Western Digital WDBVBZ0040JCH-NESN User Manual

Western Digital WDBVBZ0040JCH-NESN User Manual

Private cloud storage
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My Cloud EX2 Ultra
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Private Cloud Storage
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Summary of Contents for Western Digital WDBVBZ0040JCH-NESN

  • Page 1 My Cloud EX2 Ultra ™ Private Cloud Storage User Manual...

  • Page 2: Registering Your Wd Product

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

  • Page 3: Table Of Contents

    Table of Contents WD Service and Support ........... ii Registering Your WD Product.
  • Page 4 Cloud Backups ............51 Managing Storage on My Cloud EX2 Ultra 56 Storage Types .
  • Page 5 Appendix F: Safe Mode Firmware Update Procedures ......116 Appendix G: Technical Specifications........117 Index 119 WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...

  • Page 6: Important User Information

    IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.

  • Page 7: Recording Your Wd Product Information

    IMPORTANT USER INFORMATION WARNING! This device uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same or equivalent battery type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

  • Page 8: Product Overview

    PRODUCT OVERVIEW Product Overview About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components About the System Designed from the ground up with the quality and reliability you've come to expect from WD®, My Cloud EX2 Ultra is a high-performance, two-bay Network Attached Storage (NAS) device for your home or small office.

  • Page 9: About The Online Learning Center

    PRODUCT OVERVIEW Back up, your way – Protect your data via remote backup to another My Cloud device, integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro offers options for how, when and where you back up your files for up to ten computers. users, utilize all the features of Apple Time Machine backup software to protect...

  • Page 10: Package Contents

    PRODUCT OVERVIEW Package Contents My Cloud EX2 Ultra Private Cloud Storage device  Ethernet cable  AC power adapter  Quick Install Guide  Assembly kit (for driveless model only)  My Cloud EX2 Ultra Private Cloud Storage Device Quick Install Guide Ethernet cable AC adapter* For information on additional accessories for this product, visit:...

  • Page 11: Pre-Installation Instructions

    PRODUCT OVERVIEW Web Browsers Internet Explorer IE10 and above  Safari 6.0 and later on supported Mac computers  Firefox 30 and later on supported Windows and Mac computers  Google Chrome 31 and later on supported Windows and Mac computers ...

  • Page 12: Product Components

    PRODUCT OVERVIEW Product Components Front View Power LED Drive LEDs MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 13 PRODUCT OVERVIEW Back View Reset button USB ports Ethernet port Kensington ® Security Slot External DC In Power port Component Icon Description Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button Restores settings such as the administrator user name and password for the device.
  • Page 14 PRODUCT OVERVIEW The following table describes the front panel power LED behavior. State Color Appearance State Description Power Down Black ------- Drive in standby/sleep mode. (off) Powering Up Blue Flashing Device is powering on or in the process of updating the firmware. Power Up Blue Solid...
  • Page 15 PRODUCT OVERVIEW Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the port, the LED on the top left is the Activity LED, and the one on the top right is the Link LED. State Appearance State Description...

  • Page 16: Getting Started

    GETTING STARTED Getting Started Installing Drives in the Driveless Model Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It’s easy to set up the My Cloud EX2 Ultra Private Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue.
  • Page 17 GETTING STARTED You’ll need a phillips-head screwdriver for this procedure. Also, the power and Note: network cables are not connected when you do this. 1. Press the indented button on the door (top) of the device and open the top. 2.

  • Page 18: Physically Connecting The Device

    GETTING STARTED 8. Repeat steps 3-7 for the other drive. 9. Screw the bracket in over the drives. 10. Close the door and firmly push down until it locks into place. 11. Continue to “Physically Connecting the Device” on page 13. Physically Connecting the Device Follow the steps below to connect the My Cloud EX2 Ultra Private Cloud Storage device to a home or small office network.

  • Page 19: Getting Started Using Online Setup Software

    GETTING STARTED 4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the My Cloud EX2 Ultra device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.

  • Page 20: Getting Started Without Online Setup Software

    GETTING STARTED Getting Started Without Online Setup Software If you do not use the online setup software to get started, you can still: Use your My Cloud EX2 Ultra Private Cloud Storage device as an external hard  drive, dragging and dropping files to and from it. Configure the device using the My Cloud EX2 Ultra device’s dashboard.
  • Page 21 GETTING STARTED If your operating systems is... Then... Mac OS X In a Finder window, click MyCloudEX2Ultra under the shared (Snow Leopard, Lion, Mountain Lion, items in the side bar. Mavericks) If presented with an authorization page, select Guest, and then click Connect to display the Public share: Double-click the Public folder to display the subfolders: Shared Music, Shared Pictures, Shared Videos, and Software.

  • Page 22: Accessing Your Cloud Remotely

    ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Enabling Cloud Access for the My Cloud EX2 Ultra Device Configuring Cloud Access for a User Mobilizing Your Files with iOS and Android Mobile Apps A private cloud is your content, at home, secure and under your control. Unlike public clouds, a private cloud allows you to keep all of your content in one safe place on your home network.
  • Page 23 ACCESSING YOUR CLOUD REMOTELY If you have entered an email address, this icon is greyed out. Add an email address, and then return to this link to send cloud access information. To generate an activation code for a user’s mobile device(s): Important: Codes are valid for 48 hours from the time of the request and can be used only once.

  • Page 24: Mobilizing Your Files With Ios And Android Mobile Apps

    ACCESSING YOUR CLOUD REMOTELY Mobilizing Your Files with iOS and Android Mobile Apps The My Cloud mobile app and My Cloud desktop app allow you to access all the content on your Private Cloud from any device. My Cloud Mobile App You are always connected to your private cloud.

  • Page 25: Managing Users, Groups, And Shares

    MANAGING USERS, GROUPS, AND SHARES Managing Users, Groups, and Shares About Users About Groups About Shares About Users The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud EX2 Ultra device owner, you have a special user account (admin) that provides you with administrator privileges.
  • Page 26 MANAGING USERS, GROUPS, AND SHARES 5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Apply. (See “Quota Rules” on page 24 for information on quotas.) Your new user account displays on the left pane of the Set Up Users screen. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 27 MANAGING USERS, GROUPS, AND SHARES Adding Multiple Users Use the following steps to add multiple user accounts. 1. To add multiple users, click Add Multiple Users in the lower left side of the screen. 2. Select how you’d like to enter your users into the device, and then click Next. Create Multiple Users: Allows you to enter users manually.
  • Page 28 MANAGING USERS, GROUPS, AND SHARES Overwrite Duplicate Accounts (optional): Select this check box to overwrite any  existing duplicate accounts on your device. 2. To assign a group to the new users, click the check box next to a group, and then click Next.
  • Page 29 MANAGING USERS, GROUPS, AND SHARES each user. (See “Making a Share Private” on page 30 for information on creating a private share.) Updating a User Password When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting).

  • Page 30: About Groups

    MANAGING USERS, GROUPS, AND SHARES 2. In the Quotas field, click Configure. 3. Enter the amount of space to assign to the user on the My Cloud EX2 Ultra device. To assign unlimited space, leave the Quota Amount field(s) blank. ...
  • Page 31 MANAGING USERS, GROUPS, AND SHARES Editing Group Settings 1. On the Set Up Groups screen, select the Group whose information you’d like to edit. The Group Profile and Share Access panel displays. 2. Modify the required and optional settings as desired. To update the group’s access to shares, see “Assigning Share Access to Groups”...

  • Page 32: About Shares

    MANAGING USERS, GROUPS, AND SHARES Assigning Quotas to a Group Use the following steps to assign a quota to a Group. A quota determines the amount of space assigned to the user on the My Cloud EX2 Ultra device. (See “Quota Rules” on page 24 for information on quotas.) 1.
  • Page 33 MANAGING USERS, GROUPS, AND SHARES 2. Click a share to display its profile and share access information. Note: Only private shares can be edited. Public shares always have read/write access and are therefore grayed out. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL...
  • Page 34 MANAGING USERS, GROUPS, AND SHARES Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend.
  • Page 35 MANAGING USERS, GROUPS, AND SHARES Making a Share Private If you decide there is a reason to limit access to a public share, convert it to a private share. 1. On the Set Up Shares screen, select the share: 2. Switch the Public Access button to OFF. 3.

  • Page 36: The Dashboard At A Glance

    THE DASHBOARD AT A GLANCE The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks Use the My Cloud EX2 Ultra dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your My Cloud EX2 Ultra device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
  • Page 37 THE DASHBOARD AT A GLANCE IF you want to launch from . . . THEN . . . Mac OS X Click the Safari icon > bookmark icon > Bonjour. Double-click the My Cloud EX2 Ultra device on the network. Mobile Devices iOS Devices: Open a browser.

  • Page 38: The Dashboard Home Page

    THE DASHBOARD AT A GLANCE 8. Review the information on the screen. If desired: Click the Automatically update device firmware when available check box.  Click the Register the My Cloud EX2 Ultra device to receive continuous  product support check box. 9.
  • Page 39 THE DASHBOARD AT A GLANCE Information Icons Icon Name Actions USB device on the My Cloud Click to display the number of USB devices connected (a hub with multiple devices can be connected to the USB port). Icon is dim if no USB is attached.
  • Page 40 THE DASHBOARD AT A GLANCE Icon Name Actions Settings Configure advanced settings for your My Cloud EX2 Ultra device, including: • General device settings, • Network configurations • ISO mount options • Media options, • Device utility tasks • Notification settings •...
  • Page 41 THE DASHBOARD AT A GLANCE 1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity: 2. To return to the Home page, click Close Device The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you if firmware updates are available.
  • Page 42 THE DASHBOARD AT A GLANCE 1. To see details about the status of system components, click the arrow on the right side of the panel. 2. To return to the Home page, click Close Firmware The Firmware section displays the current version of firmware loaded on your My Cloud EX2 Ultra device.
  • Page 43 THE DASHBOARD AT A GLANCE Network Activity The Network Activity panel displays the system activities and processes that are running on your My Cloud EX2 Ultra device. At a glance, you can see the network, CPU, and RAM activity. 1. To view a list of all the system activities and processes that are running on your My Cloud EX2 Ultra device, click the arrow on the right of the panel to display: CPU: Click the right arrow to view the CPU activity.
  • Page 44 THE DASHBOARD AT A GLANCE Network: Click the right arrow to view the network activity. Click Back to return to  the Device Activity pane. Click Close to return to the Home page. Process: Click the right arrow to view the process information, including the list of ...
  • Page 45 THE DASHBOARD AT A GLANCE The Users panel displays the number of users currently set up to use the My Cloud EX2 Ultra device. 1. To add a user, click the plus icon the lower right of the panel: When you enter the email address on the Add User screen, a new account is Note: created for cloud access.
  • Page 46 THE DASHBOARD AT A GLANCE 1. To view the installed apps, click the arrow in the lower right of the panel to display: To install an app, see “Managing Apps on My Cloud EX2 Ultra” on page 66. Note: 2. To return to the Home page, click Close Managing Alerts Alerts display system messages containing pertinent information about the status of your...

  • Page 47: Obtaining Customer Support

    THE DASHBOARD AT A GLANCE 2. Select the arrow next to the alert you’d like to view from the Alert list, or click View All to review details for all of your alerts. When an alert occurs, the alert message displays the Alert icon and window within the dashboard.
  • Page 48 THE DASHBOARD AT A GLANCE 2. Click Support to display the following page: If a problem occurs with the My Cloud EX2 Ultra device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are two ways to get your device info and request support: Run a system report and send it to WD automatically, ...

  • Page 49: Common Tasks

    THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the My Cloud EX2 Ultra device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...

  • Page 50: Backing Up And Retrieving Files

    BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to back up your data on the My Cloud EX2 Ultra device. These include: USB Backup—Allows you to back up My Cloud EX2 Ultra device data to and ...
  • Page 51 BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your My Cloud EX2 Ultra to or from a USB device. On the navigation bar, click Backups to display the Backups screen. Click USB Backups, if not already selected.

  • Page 52: Remote Backups

    BACKING UP AND RETRIEVING FILES In the USB Backup Jobs area, click the arrow to begin your backup. The progress of the backup displays in the USB Backup Jobs area. Viewing the Details of a USB Backup Job On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, and then click the Edit Job button Review the USB Details screen, and then click Close to close the screen.
  • Page 53 BACKING UP AND RETRIEVING FILES The backup password for the remote My Cloud EX2 Ultra or WD M Cloud EX4  device is enabled. You have enabled port forwarding to see the remote My Cloud EX2 Ultra or  My Cloud EX4 device over the Internet. For additional information on remote backups, see Knowledge Base Answer ID 10637.
  • Page 54 BACKING UP AND RETRIEVING FILES Select the check box next to the share where you’d like to back up your data, and then click Create. Complete the following fields to create a Remote backup job, and then click Next: Job Name Enter a Job Name for your backup.

  • Page 55: Internal Backups

    BACKING UP AND RETRIEVING FILES Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your My Cloud EX2 Ultra device. Creating an Internal Backup Use the following steps to back up your My Cloud EX2 Ultra internally. On the navigation bar, click Backups to display the Backups screen.

  • Page 56: Cloud Backups

    BACKING UP AND RETRIEVING FILES Deleting an Internal Backup Job On the Internal Backups screen, under Internal Backup Queue, click the Delete button. In response to the confirmation message, click OK. The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list. Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices.
  • Page 57 BACKING UP AND RETRIEVING FILES Enter the following information, and then click Register: Email address: Enter the email address you’ll use to receive information from  ElephantDrive. Password: Enter a password for your new account  Verify Password: Reenter your password. ...
  • Page 58 BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. On the navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click Elephant Drive at the top of the screen.
  • Page 59 BACKING UP AND RETRIEVING FILES Click the Amazon S3 button at the top of the screen. Click Create. Enter a Job Name for your cloud backup, and then click Next. Enter the following information supplied by Amazon S3: Region: Select the region used for your cloud from the drop-down menu. ...
  • Page 60 BACKING UP AND RETRIEVING FILES Click Next. Enter the following information, and then click Next: Type Select one of the following options: • Upload: Backs up your My Cloud EX2 Ultra data to your Amazon S3 bucket. • Download: Backs up your Amazon S3 bucket to your My Cloud EX2 Ultra device.

  • Page 61: Managing Storage On My Cloud Ex2 Ultra

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA Managing Storage on My Cloud EX2 Ultra Storage Types RAID Storage iSCSI Storage Volume Virtualization Storage Types There are several ways to manage your storage on the My Cloud EX2 Ultra device: RAID Storage ...

  • Page 62: Raid Storage

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA RAID Storage RAID (Redundant Array of Independent Disks) allows you to store the same data in different places on multiple hard drives, providing necessary redundancy, greater performance, and data integrity. There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives.
  • Page 63 MANAGING STORAGE ON MY CLOUD EX2 ULTRA Changing the RAID Mode Use the following steps to change the current RAID mode on your My Cloud EX2 Ultra device. WARNING! Changes made to your RAID Mode will delete all of your data and your user settings.
  • Page 64 MANAGING STORAGE ON MY CLOUD EX2 ULTRA After the self-test completes, click Next Select the type of encryption you’d like on the volume. Note: Encryption is not available for certain regions. Click to encrypt the selected volume.  Click to keep the volume unencrypted. ...

  • Page 65: Disk Status

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA Review the summary of your selections, and then click Next. 10. Review the warning screen, and then click Finish. 11. The requested hard drive changes begin. Do not turn off your My Cloud EX2 Ultra device while these changes are in progress.

  • Page 66: Iscsi Storage

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA Viewing Hard Drive Information Use the following steps to view status of the disks on your My Cloud EX2 Ultra device. On the Storage page, click Disk Status, if not already selected. Select Drive <drive #> next to the disk for which you’d like to view information. Review the hard drive information, and then click Close.
  • Page 67 MANAGING STORAGE ON MY CLOUD EX2 ULTRA Alias: Descriptive name for your target.  Created On: The Volume where you’d like the iSCSI target to reside.  Size: The size of your target and the unit of information storage for that size (e.g. ...

  • Page 68: Volume Virtualization

    MANAGING STORAGE ON MY CLOUD EX2 ULTRA Modifying an iSCSI Target Use the following steps to modify an iSCSI target. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to modify. Make all of your necessary changes, and then click Save.
  • Page 69 MANAGING STORAGE ON MY CLOUD EX2 ULTRA Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device. On the Storage page, click Volume Virtualization, if not already selected. Click Create to display the Create Volume Virtualization screen: In the Device IP field, enter the IP address of the device where the iSCSI target resides, and then click Next.
  • Page 70 MANAGING STORAGE ON MY CLOUD EX2 ULTRA Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on your device. On the Storage page, click Volume Virtualization, if not already selected. Select the virtual volume you’d like to modify, and then click Modify. Make the necessary changes to the volume, and then click Save.

  • Page 71: Managing Apps On My Cloud Ex2 Ultra

    MANAGING APPS ON MY CLOUD EX2 ULTRA Managing Apps on My Cloud EX2 Ultra About Apps Managing Apps About Apps Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The My Cloud EX2 Ultra device provides various apps that allow you to use your device more productively.
  • Page 72 MANAGING APPS ON MY CLOUD EX2 ULTRA Adding an App Use the following steps to add an app to your My Cloud EX2 Ultra device. 1. On the navigation bar, click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the screen.
  • Page 73 MANAGING APPS ON MY CLOUD EX2 ULTRA Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your My Cloud EX2 Ultra device. WD recommends that you fully understand the nature of any app before you Note: install it on your device.
  • Page 74 MANAGING APPS ON MY CLOUD EX2 ULTRA Deleting an App Use the following steps to delete an app from your My Cloud EX2 Ultra device. 1. On the navigation bar, click Apps to display the Apps screen. 2. From the Apps list in the left pane, select the app that you’d like to delete from the device.

  • Page 75: Playing/Streaming Videos, Photos, & Music

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your Private Cloud Using Media Players Accessing Your Private Cloud Using iTunes Media Servers My Cloud EX2 Ultra is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
  • Page 76 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Audio files Video files Image Files JPEG DivX FLAC DVR-MS LPCM M2TS MPEG1 MPEG2 MPEG4 QTIF SPTS Xvid Some devices may not support playback of all these files. Please refer to your Note: device’s user manual to see which formats are supported.

  • Page 77: Media Storage

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID Note: 8412 for additional information on iTunes-supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A and WAV.
  • Page 78 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 1. In the DLNA area Media Streaming field, click the toggle button to enable DLNA. Media Streaming is OFF by default. To enable DLNA, click the toggle button Note: to ON. The media server must be enabled before you can provide media serving for a share.
  • Page 79 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Rescanning/Rebuilding the DLNA Database The My Cloud EX2 Ultra device automatically rescans and rebuilds the DLNA database; however, if you suspect that your database is corrupted, use the following steps to either rescan or rebuild your DLNA database: Important: Use caution when completing this procedure.
  • Page 80 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Use the following steps to refresh the iTunes directory. This allows iTunes to pick up any new media. 1. On the Navigation bar, click Settings and then click Media in the left panel. 2. In the iTunes database field, click Refresh. Adding Media Content to the Folders 1.

  • Page 81: Accessing Your Private Cloud Using Media Players

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Accessing Your Private Cloud Using Media Players Now that you have copied your files to one of the Shared folders, you can use a variety of media players to stream media. The following types are supported: WD TV Live Media Players ...

  • Page 82: Accessing Your Private Cloud Using Itunes

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Cloud EX2 Ultra device. Go to for a list of DLNA-certified devices and for further http://www.dlna.org information.

  • Page 83: Configuring Settings

    CONFIGURING SETTINGS Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the My Cloud EX2 Ultra device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your My Cloud EX2 Ultra device.
  • Page 84 CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page displays. Device Profile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network.
  • Page 85 CONFIGURING SETTINGS 2. If you made any changes, click Save (appears next to the updated field once a change is made). Note: Throughout the My Cloud EX2 Ultra dashboard, the Apply and Cancel buttons display only if you make changes. Language and Clock In this section of the General screen, you can change the language that displays in the My Cloud EX2 Ultra device’s interface and set the date and time.
  • Page 86 CONFIGURING SETTINGS Cloud Access Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the My Cloud EX2 Ultra device) Note: This turns on cloud access for the entire device. To turn on access for an individual user, see “Configuring Cloud Access for a User”...
  • Page 87 CONFIGURING SETTINGS 7. Review the information on the screen, and then enter and reenter a password for your administrator account. Click Apply. If your administrator account already has a password associated with it, review  the Dashboard Cloud Access screen, and then click Apply. Note: If you set your Cloud Setting to Manual, you will have to access your device remotely using the ports you selected during the manual cloud setup.
  • Page 88 CONFIGURING SETTINGS Energy Saver The Energy Saver fields allow you to reduce the energy required to run your My Cloud EX2 Ultra device. Use the following information to configure the energy saving options on your My Cloud EX2 Ultra device. View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go...
  • Page 89 CONFIGURING SETTINGS Web Access Automatically logs you out of the system after a Timeout designated amount of time. • From the Web Access Timeout drop-down menu, select an amount of time you’d like to use for your system timeout. The system updates automatically.

  • Page 90: Network

    CONFIGURING SETTINGS Services This section of the General screen enables or disables various services available on your My Cloud EX2 Ultra device. Recycle Bin The Recycle Bin contains any files deleted from the My Cloud EX2 Ultra device. To clear the recycle bin for your device, click Clear.
  • Page 91 CONFIGURING SETTINGS Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your My Cloud EX2 Ultra device. 1. Review or update the following: IPv4 Network Mode By default, the network mode is set to DHCP, which means the My Cloud EX2 Ultra device automatically gets the IP address and other settings from your network.
  • Page 92 CONFIGURING SETTINGS IPv6 Network Mode The IPv6 format is a new IP standard that specifies the formats of packets and the addressing scheme across multiple IP networks. By default, this option is set to OFF. Select the method of assigning the device’s IPv6 address: •...
  • Page 93 CONFIGURING SETTINGS FTP Access File Transfer Protocol enables the transfer of data from one computer to another through a network. FTP is disabled by default. To enable FTP Access, click the toggle button to on. Click Configure. On the FTP Settings screen, enter the following information: •...
  • Page 94 CONFIGURING SETTINGS SNMP Simple Network Management Protocol. Select this option to manage devices over IP networks. • To enable/disable SNMP, click the toggle button See the WD Tech Support Downloads page at Note: to download the MiB configuration file. http://support.wd.com Secured Shell protocol.
  • Page 95 CONFIGURING SETTINGS Workgroup The Workgroup feature allows devices in the same workgroup to access one another. This option is only available for Windows operating systems. Each time you add a device to your network, assign it the same workgroup name to enable access. 1.
  • Page 96 CONFIGURING SETTINGS Port Forwarding The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers. For additional information on Port Forwarding, see Knowledge Base Answer ID 10649. Adding Port Forwarding Services 1.

  • Page 97: Media

    CONFIGURING SETTINGS Media On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings so that you can enjoy media in every room in your house. 1. On the Navigation bar, click the Settings icon, and then click Media in the left panel. DLNA and iTunes only work on your local network.
  • Page 98 CONFIGURING SETTINGS Quick Test: The quick test checks the hard drives for major performance  problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take several minutes to complete. Full Test: The full test is a more comprehensive drive diagnostic.
  • Page 99 CONFIGURING SETTINGS Saving a Configuration File Use the following steps to save a configuration file. 1. In the System Configuration area, click Save Config File. 2. The configuration file saves to your desktop. Importing a Configuration File Use the following steps to save a configuration file. 1.

  • Page 100: Notifications

    CONFIGURING SETTINGS Use the following steps to run a disk scan on your My Cloud EX2 Ultra device. 1. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu. 2. Click Scan Disk. 3. Review the confirmation message, and then click OK. Your My Cloud EX2 Ultra is scanned for disk errors.
  • Page 101 CONFIGURING SETTINGS The Notification section of the page allows you to set up email addresses for up to five users who will receive notifications, set up SMS alert messages for mobile devices, and set the level of alert for which you will be notified. Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users.
  • Page 102 CONFIGURING SETTINGS Enabling SMS Notifications Note: Check with your SMS service provider to obtain their requirements for sending SMS messages. Certain carriers may require you to send SMS/ text messages by email. 1. On the Navigation bar, click the Settings icon, and then click Notifications from the left pane.

  • Page 103: Firmware Update

    CONFIGURING SETTINGS Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud EX2 Ultra firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen. Auto Update Auto Update allows you to schedule your My Cloud EX2 Ultra device to conveniently check for available software updates and install them automatically.
  • Page 104 CONFIGURING SETTINGS Available Updates You can check for available updates at any time in the Available Updates area. This area also displays the current version of the firmware and indicates when the last firmware update was made. Checking for Updates 1.

  • Page 105: Replacing A Drive

    REPLACING A DRIVE Replacing a Drive Identifying a Faulty Hard Drive Replacing a Drive Returning a WD Drive The My Cloud EX2 Ultra device is a limited user-serviceable product that allows you to replace the hard drives in the enclosure. You can use WD hard drives or another brand’s hard drive.

  • Page 106: Replacing A Drive

    REPLACING A DRIVE Replacing a Drive If you bought a My Cloud EX2 Ultra device without hard drives, or if you are replacing an existing drive, you may use a drive made by another company. For a list of compatible drives, go to support.wdc.com.

  • Page 107: Returning A Wd Drive

    REPLACING A DRIVE green boards should face each other.) If inserting one drive, the green board faces the middle of the unit. 3. Gently slip a drive into the slot. Make sure the plastic tab is sticking up at the back of the unit.

  • Page 108: Regulatory And Warranty Information

    REGULATORY AND WARRANTY INFORMATION Regulatory and Warranty Information 10 13 Regulatory Compliance Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: This device may not cause harmful interference.

  • Page 109: Warranty Information (All Regions Except Australia/New Zealand)

    REGULATORY AND WARRANTY INFORMATION höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert. KC Notice (Republic of Korea only) Class B Device Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.

  • Page 110: Warranty Information (Australia/New Zealand Only)

    REGULATORY AND WARRANTY INFORMATION warranty depends on the country in which your Product was purchased. If the Product you purchased is a 2- Bay or 4-Bay Product that is pre-populated with WD hard disk drives preinstalled, the term of your limited warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law.
  • Page 111 Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wd.com. Western Digital Technologies, Inc. 3355 Michelson Drive, Suite 100 Irvine, California 92612 Phone: 949-672-7000 Email: support@wd.com...

  • Page 112: Appendices

    APPENDICES Appendices Appendix A: My Cloud EX2 Ultra Quick User Guide Appendix B: Joomla!® Setup Guide Appendix C: phpBB Setup Guide Appendix D: Supported RAID Modes Appendix E: RAID Migrations Appendix F: Safe Mode Firmware Update Procedures Once your device has completed the reboot, we recommend that you do a system restore (“System Restore”...
  • Page 113 APPENDICES The Dashboard Home Page The My Cloud EX2 Ultra Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings. Information Icons Navigation Icons...
  • Page 114 APPENDICES Icon Name Actions Storage Select the way your My Cloud EX2 Ultra device stores your data. Apps Add or remove various apps that allow you to use your device more productively. Settings Customize settings for: • Language & Clock •...
  • Page 115 APPENDICES 1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity: 2. To return to the Home page, click Close Quick Status The Quick Status area displays the total number of FTP, HTTP, and P2P downloads performed.
  • Page 116 APPENDICES Downloads The Downloads page allows you to download files using the following methods: HTTP (Hypertext Transfer Protocol)  FTP (File Transfer Protocol)  P2P (Peer-to-Peer)  1. In the left pane, click a download method. 2. To download files to your location, enter the information required for each download method.

  • Page 117: Appendix B: Joomla! Setup Guide

    APPENDICES ® Appendix B: Joomla! Setup Guide Joomla! is an award-winning content management system (CMS) that allows you to build Web sites and powerful online apps. For additional information on Joomla!, visit http://www.joomla.org// Joomla! is one of the many apps available for use from your My Cloud EX2 Ultra device. Provided in this section are the steps you’ll need to set up Joomla!.

  • Page 118: Appendix C: Phpbb Setup Guide

    APPENDICES Your Email: Enter the email address of the individual that will act as the  administrator for the Joomla! site. Admin Username: Enter the user name you’ll use to log into your Joomla! site.  Admin Password: Enter the password you’ll use to log into your Joomla! site. ...
  • Page 119 APPENDICES Database server hostname or DSN: Enter localhost.  Database server post: Leave this field blank.  Database name: Enter a name for your database to be used for phpBB.  Database username: Enter your MySQL account user name.  If you’re using the phpMyAdmin app, enter admin.

  • Page 120: Appendix D: Supported Raid Modes

    APPENDICES Appendix D: Supported RAID Modes The chart below identifies those modes that are supported for RAID storage. Supported RAID Modes 1 Disk 2 Disks Spanning RAID 0 RAID 1 JBOD Appendix E: RAID Migrations The chart below identifies the RAID migration path allowed on your My Cloud EX2 Ultra device.
  • Page 121 APPENDICES Appendix F: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your device from safe mode. Note: Before performing these steps, download My Cloud EX2 Ultra firmware from the WD support website (http://support.wd.com and save it to a location to which you can browse from your computer.
  • Page 122 APPENDICES Appendix G: Technical Specifications High performance (100/1000) Gigabit Ethernet connection Ethernet 2 WD Red 3.5-inch SATA hard drives Internal hard drives CIFS/SMB, NFS, FTP, AFP Supported protocols Gigabit Ethernet (RJ-45) port I/O ports USB 3.0 up to 5 Gb/s Data transfer rate *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.
  • Page 123 Index backup Amazon S3 Cloud 77 backups 69 about about 66 apps 97 ElephantDrive 77 backups 66 USB 66 disk status 86 Box contents 5 DLNA 108 internal backups 73 iSCSI 88 Capacity panel 55 media servers 101 changing 83 shares 44 changing the RAID mode 83 WD Media Players 107...
  • Page 124 internal backups 75 iTunes 105 Port Forwarding Services 124 end user guide 141 remote backups 73 Energy Saver 114 USB backups 69 deep sleep option 114 desktop icons 19 LED option 114 device Power Recovery option 114 capacity 55 Power Schedule option 114 health 56 Web Access Timeout option 114 rebotting 127...
  • Page 125 Jumbo Frames 120 hard disk viewing information 87 KC Notice 138 How do I? 65 ICES/NMB-003 compliance 137 configuration 118 icons requirements 6 navigation (end user) 142 language and clock settings 111 Important launching WD My Cloud Desktop 32 use enclosed Ethernet cable provided LED 114 description 12 importing multiple users 39...
  • Page 126 about 125 Power Recovery 114 media storage Power Schedule 114 about 103 Precautions 6 Media streaming in iTunes 108 Pre-installation requirements 6 media types supported 102 product iTunes 103 obtaining service 138 mobile app product components 7 WD My Cloud 25 product registration ii mobile apps public folders...
  • Page 127 returning a drive 136 RoHS 138 updates Running a Diagnostic Test 126 making on the Home Page 55 updating apps 100 USB backups safe mode creating 67 recovering from 154 deleting 69 Safe Mode Firmware Update Procedures editing 69 managing 66 Safety viewing details 68 instructions 1...
  • Page 128 connecting to a target 94 public share 20 creating 92 workgroups 119 modifying 96 WAN 6 Warning changing RAID mode 83 deleting a share 48 modifying the device 122 mounting a USB drive 66 renaming the device 109 renaming the drive 109 warranty information all regions except Australia/New Zea- land 138...
  • Page 129 Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries; and WD My Cloud, WD Red, WD SmartWare, WD GreenPower, WD Photos, and WD TV Live are trademarks of Western Digital Technologies, Inc.

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