Replacing A Drive; Identifying A Faulty Hard Drive - Western Digital My Cloud EX2 Ultra User Manual

Replacing a Drive

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Identifying a Faulty Hard Drive

Replacing a Drive
Returning a WD Drive
The My Cloud EX2 Ultra device is a limited user-serviceable product that allows you to
replace the hard drives in the enclosure. You can use WD hard drives or another brand's
hard drive.
Note:
Important:
assemblies into the unit's enclosure. Visit
Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for
this product.
Following are instructions for replacing a faulty drive or, if your My Cloud EX2 Ultra model
did not come with drives, for inserting drives.
Identifying a Faulty Hard Drive
If the LEDs on the unit are flashing or you have received an alert, a hard drive may be
faulty. To determine which drive is faulty, do the following:
1. On the dashboard's navigation panel, click Storage, and then click Disk Status.
2. If one of the drives is Bad or has Failed, select it and view detailed information on the
Hard Drive Information dialog box:
Note:
In the event a fault occurs, and you would like to service the device yourself, visit WD
Technical Support at
obtain detailed instructions on obtaining a replacement drive. When contacting Technical
Support, have the following information ready: the My Cloud EX2 Ultra device's serial
number, date of purchase, and the serial number of the internal hard drive(s) requiring
replacement.
MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE
USER MANUAL
For a complete list of compatible drives, visit wd.com/mycloudex2Ultra
For best performance, WD recommends inserting WD Red
The drive number corresponds to the 1 or 2 decal on the drive.
support.wdc.com
support.wdc.com and search the knowledge base for
and search for Knowledge Base Answer ID 8 to
REPLACING A DRIVE
TM
hard drive
100