Western Digital My Cloud Mirror User Manual
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Western Digital My Cloud Mirror User Manual

Gen 2
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  • Page 1 ™ My Cloud Mirror (Gen 2) Cloud Storage User Manual...

  • Page 2: Wd Service And Support

    For a list of WD support numbers for other countries visit: http://support.wdc.com/contact/ contact.asp?lang=en Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using My Cloud Mirror cloud storage software.

  • Page 3: Table Of Contents

    Accessing Your Cloud Remotely ....14 Enabling Cloud Access for the My Cloud Mirror Device ... .14 Configuring Cloud Access for a User .
  • Page 4 Cloud Backups ..........52 Managing Apps on My Cloud Mirror ....57 About Apps .
  • Page 5 Appendices ........111 Appendix A: My Cloud Mirror Quick User Guide ....111 Appendix B: Joomla!®...

  • Page 6: Important User Information

    If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 7: Recording Your Wd Product Information

    Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device. Serial Number Model Number Purchase Date System and Software Notes MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 8: Product Overview

    Dropbox, and other public cloud accounts using WD's free My Cloud apps. Increase your personal cloud capacity -- Simply attach a compatible USB 3.0 hard drive directly to one of the two USB expansion ports on the My Cloud Mirror drive and instantly expand your storage capacity.

  • Page 9: About The Online Learning Center

    WD's software will auto-detect your drive to make it easy. Need extra help? Visit wd.com/setup/wdmycloudmirror for help with the installation of My Cloud Mirror and WD's free apps for your computers and mobile devices. About the Online Learning Center WD’s online Learning Center provides the latest information, instructions, and software to...

  • Page 10: Requirements

    Mavericks (Mac OS 10.9) ®  Mountain Lion (Mac OS 10.8)  Windows Vista  Lion (Mac OS 10.7) Note: Compatibility may vary depending on your computer’s hardware configuration and operating system. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 11: Product Components

    Router/switch (Gigabit recommended to maximize performance.) Internet  Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. Product Components Front View Power LED Drive LEDs MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 12: Back View

    Connects the device to an AC adapter and the power outlet. Kensington For device security, the device is equipped with a security slot that security slot supports a standard Kensington security cable. Visit http://www.kensington.com/ for more information. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 13 Drive is present and showing drive activity. Hard drive error Solid Hard disk drive fault. blink red rapidly as the unit Note: For incompatible drives, the hard drive LEDs powers up. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 14: Pre-Installation Instructions

    Do not move the device while it is powered on.  Do not use this product as a portable device.  Do not remove both data drives at the same time. This will cause your device to become unresponsive. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 15: Getting Started

    Accessing Content It’s easy to set up the My Cloud Mirror Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue.

  • Page 16: Getting Started Using Online Setup Software

    4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the My Cloud Mirror device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.

  • Page 17: Accessing Content

    Accessing Content The preferred method to access content anywhere is by using MyCloud.com. However if you want to access content over your local network, My Cloud Mirror supports Windows- and Mac-based transfers. The My Cloud Mirror device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders.
  • Page 18 Shared Music) and click File > Make Alias. Mapping the Public Folder (Windows) To map the My Cloud Mirror Public folder for quick access in the future: 1. In Windows Explorer, under Network, click WDMYCLOUDMIRROR. 2. Right-click the Public folder and select Map Network Drive from the menu.

  • Page 19: Accessing Your Cloud Remotely

    Keep your videos, music, photos, and files safe at home and always with you. This chapter explains how to set up the My Cloud Mirror device for remote access and describes some of the ways you can take advantage of its many capabilities.
  • Page 20 Note: Make sure to write down the access codes you generate. 2. Click OK. Once you use the code(s), the Configure Access page displays the cloud devices to which the user now has access along with the activation code used. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 21: Mobilizing Your Files With The Ios Or Android Mobile App

    Dropbox™, and other public cloud accounts. With My Cloud mobile app, you can:  Open and view the important files stored on your My Cloud Mirror device from anywhere without copying them to your mobile device.  Show off the photos stored on your My Cloud Mirror device.

  • Page 22: Managing Users, Groups, And Shares

    The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud Mirror device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud.
  • Page 23 Note: When you enter the email address on the Add User screen, a new cloud access account is created. Once created, the new user receives an email with instructions on how to set up and activate a password for cloud access. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 24 2. Select how you’d like to enter your users into the device and click Next: Creating  Create Multiple Users: Allows you to enter users manually. See “ Multiple Users ” on page MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 25 Accounts check box to overwrite any existing duplicate accounts on your device. 2. To assign the new users to a group, click the check box next to a group and click Next. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 26 4. Your new user accounts display on screen. Click Apply to save them to your device. Import Multiple Users 1. To import multiple users, click Add Multiple Users in the lower left side of the Set Up Users screen. 2. Select Import Users and click Next. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 27: Editing User Settings

    3. Click Configure to the right of the toggle button to display the Edit Password screen: 4. Enter the new password in both the Password and Confirm Password fields. 5. Click Apply. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 28: Removing A User

    If the user quota is ≤ group quota, the individual user quota remains unchanged. Assigning Quotas to a User A quota determines the amount of disk space allocated to the user on the My Cloud Mirror device. Use the following steps to assign a quota to a user account: 1.

  • Page 29: About Groups

    Set Up Groups screen. 2. Enter a Group Name. 3. Click the check box next to the users you’d like to add to your new group and click Apply. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 30: Editing Group Settings

    Once a group account is created, you can assign access to the various shares on your My Cloud Mirror device using the following steps: 1. On the Set Up Groups screen, select the group for which you’d like to assign a share.

  • Page 31: About Shares

    Group account list. About Shares A share is an area on the My Cloud Mirror device for storing files (similar to a folder or directory). Note: In this manual, we use the terms share and folder interchangeably.
  • Page 32 2. Click a share to display its profile and share access information. Note: You can only configure permissions if a share is private. Public shares always have read/write access and are grayed out. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 33: Creating A New Share

    Enter a brief description of the share to remind yourself of what it contains. Note that share descriptions must begin with an alphanumeric value and can contain up to 256 characters. 4. Click Apply. The Share Profile panel displays. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 34 2. Modify the required and optional settings as desired. Making a Share Private If you decide there is a reason to limit access to a public share, convert it to a private share: MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 35: Deleting A Share

    Accessing the Contents of a Share Locally Note: For information on accessing the contents of a share remotely, see “Accessing Your Cloud Remotely” on page Several options are available for opening a My Cloud Mirror share. For a private share, the user must have: ...
  • Page 36 Shared heading in the side bar. If presented with an authorization page, select Guest and click Connect. Click the device to display the Public share and any private shares to which you have access. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 37: The Dashboard At A Glance

    Obtaining Customer Support Common Tasks Use the My Cloud Mirror dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your My Cloud Mirror device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
  • Page 38 On the Start page, type Computer. Click Computer In the left pane, click Network In the right panel, locate your My Cloud Mirror device under Storage. Double-click the device, or right-click and select View from the resulting menu. device webpage...

  • Page 39: The Dashboard Home Page

    THE DASHBOARD AT A GLANCE The Dashboard Home Page The My Cloud Mirror Home page has an information bar at the top right, an navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.
  • Page 40 Monitor remote access status. Backups Create backups to: • A USB drive • Another My Cloud Mirror on your local network or on a remote network • Another location on your My Cloud Mirror device • A Cloud backup site...
  • Page 41 Capacity The Capacity panel displays the amount of free storage left on your My Cloud Mirror device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services “Cloud Access”...
  • Page 42 The Network Activity panel displays the system activities and processes that are running on your My Cloud Mirror device. At a glance, you can see the network, CPU, and RAM activity. 1. To view a list of all the system activities and processes that are running on your My Cloud Mirror device, click the arrow on the right of the panel to display the device activity panel.
  • Page 43 Device Activity pane. Click Close to return to the Home page.  Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 44 3. Follow the page instructions to connect your tablet or mobile device to the My Cloud Mirror device. Users The Users panel displays the number of users currently set up to use the My Cloud Mirror device. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE...
  • Page 45 Note: Users can also be added, and configured, from the Set Up Users page. Apps The Apps panel displays the apps currently installed on your My Cloud Mirror device. 1. To view the installed apps, click the arrow in the lower right of the panel to display: Note: To install an app, see “Managing Apps on My Cloud Mirror”...
  • Page 46 All to review details for all of your alerts. When an alert occurs, the alert message displays the Alert icon and window within the dashboard. To close the alert message, click Close. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 47 1. On the dashboard, click the Alert icon in the upper right corner. 2. Select the delete icon next to the alert you’d like to dismiss. To dismiss all alerts, click View All and Dismiss All. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 48: Obtaining Customer Support

    Help menu. 2. Click Support to display the following page: If a problem occurs with the My Cloud Mirror device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are two ways to get your device info and request support: ...

  • Page 49: Common Tasks

    To see answers to frequently asked questions and instructions, click the FAQs link.  To discuss your My Cloud Mirror device with other users, click the Forum link.  To see WD phone numbers and other contact information, click the Contacts link.

  • Page 50: Backing Up And Retrieving Files

    Cloud Backup—Allows you to backup My Cloud Mirror device data to an external cloud backup service. Managing a USB Device and USB Backups When you attach a USB drive to the My Cloud Mirror device, you turn it into a network drive. Once connected, the USB drive has the following capabilities: ...
  • Page 51 BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your My Cloud Mirror to or from a USB device. 1. On the navigation bar, click Backups to display the Backups screen.
  • Page 52 2. In response to the confirmation message, click OK. The selected USB Backup job is now deleted and removed from the USB Backup Jobs list. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 53: Remote Backups

    Before you proceed with a remote backup, ensure the following:  You have a remote My Cloud Mirror device to back up this device to. Existing shares and data from this device will be copied to the target device in addition to previously existing data.
  • Page 54 Click Yes to begin your remote backup now. Click No to create a remote backup job for future backup. 9. Review the details of your Remote Backup job and click Finish. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 55: Internal Backups

    My Cloud Mirror device. Creating an Internal Backup Use the following steps to back up your My Cloud Mirror internally. 1. On the navigation bar, click Backups to display the Backups screen. 2. Click Internal Backups.
  • Page 56 1. On the Internal Backups screen, under Internal Backup Jobs, select the job you’d like to modify and click the Edit icon. 2. In the Modify Job screen, make the necessary changes to your job and click Apply. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 57: Cloud Backups

    Internal Backup Jobs list. Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices. My Cloud Mirror device uses the following cloud services to create remote backups: ...
  • Page 58 Email address: Enter the email address you’ll use to receive information from ElephantDrive.  Password: Enter a password for your new account  Verify Password: Reenter your password. 7. You’ve now enabled your ElephantDrive cloud backup. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 59 Step 6 on page 53, and click Login. 6. In the Elephant Drive field, click the New device backup wizard link. 7. Follow the steps outlined in the ElephantDrive backup wizard to create your cloud backup. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 60 Region: Select the region used for your cloud from the drop-down menu.  Access Key: Enter the access key supplied to you by Amazon S3.  Private Key: Enter the private key supplied to you by Amazon S3. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 61 • Incremental Backup: Overwrites files with source files that are newer then the target files. 9. In the Local Path field, enter a path for your backup on your My Cloud Mirror server.  Click Browse to browse to a location for your backup on the device.

  • Page 62: Managing Apps On My Cloud Mirror

    Note: Obtain support for each app through the individual vendor. My Cloud Mirror comes with various apps installed. There is also a list of available apps for you to choose from on the Add an App screen.
  • Page 63 MANAGING APPS ON MY CLOUD MIRROR Adding an App Use the following steps to add an app to your My Cloud Mirror device: 1. On the navigation bar, click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the screen.
  • Page 64 Updating an App Use the following steps to update an app that you’ve added to your My Cloud Mirror device. 1. On the navigation bar, click Apps to display the Apps screen.

  • Page 65: Managing Storage On My Cloud Mirror

    There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives. Your My Cloud Mirror device allows you to select from the following storage modes: Note: The difference between a drive and a volume is that a volume can be a single drive or multiple drives.

  • Page 66: Changing The Raid Mode

    RAID Volume shows how many volumes the RAID or JBOD is configured for. Changing the RAID Mode Use the following steps to change the current RAID mode on your My Cloud Mirror device. Changes made to your RAID mode will delete all of your data WARNING! and your user settings.
  • Page 67 MANAGING STORAGE ON MY CLOUD MIRROR 4. Review the Warning message and click OK. 5. Select the RAID mode you’d like to use for your My Cloud Mirror device. RAID Modes include: JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes.
  • Page 68 9. Click Next. The next screen gives you the option to Enable Auto-Rebuild. For information about Auto-Rebuild see, “Auto-Rebuilding RAID” on page 10. Select Auto-Rebuild ON of OFF and click Next. 11. Review the summary of your selections and click Next. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 69 MANAGING STORAGE ON MY CLOUD MIRROR 12. Review the warning screen and click Finish. 13. The requested hard drive changes begin. Do not turn off your My Cloud Mirror device while these changes are in progress. 14. When the process is complete, click Close.

  • Page 70: Disk Status

    Viewing Hard Drive Information Use the following steps to view status of the disks on your My Cloud Mirror device. 1. On the Storage page, click Disk Status, if not already selected. 2. Select Drive <drive #> next to the disk for which you’d like to view information.
  • Page 71 MANAGING STORAGE ON MY CLOUD MIRROR 4. Review the hard drive information and click Close. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 72: Playing/Streaming Videos, Photos, & Music

    “Enabling DLNA and iTunes” on page 69 , you can just transfer your multimedia content to the Public share on your My Cloud Mirror device, and you are ready to stream and view ® content on your home entertainment center, game consoles (for example, Xbox 360 ®...

  • Page 73: Media Types Supported

    M2TS MPEG1 MPEG2 MPEG4 QTIF SPTS Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 74: Media Storage

    Media Storage You can access and store media content on the My Cloud Mirror device by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and access them from your network.
  • Page 75 1. On the Navigation bar, click Settings and then click Media in the left panel. 2. In the DLNA Database field, click one of the following.  Rescan: The My Cloud Mirror device searches for changes made to your media libraries. Try this option first. ...
  • Page 76 Use the following steps to refresh the iTunes directory. This allows iTunes to pick up any new media. 1. On the Navigation bar, click Settings and then click Media in the left panel. 2. In the iTunes database field, click Refresh. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 77 Windows Explorer Mac Finder 2. Copy your music files to the Shared Music folder. 3. Follow the same process to place your videos and pictures into their respective Pictures and Video folders. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 78: Accessing Your Personal Cloud Using Media Players

    You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the My Cloud Mirror device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide.

  • Page 79: Accessing Your Personal Cloud Using Itunes

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Cloud Mirror device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information.

  • Page 80: Configuring Settings

    Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the My Cloud Mirror device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your My Cloud Mirror device.
  • Page 81 CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page displays: MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 82 In this section of the General screen, you can change the language that displays in the My Cloud Mirror device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default. You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time.
  • Page 83 1. In the Language & Clock section, view or modify the following settings Language From the drop-down list, select the language you’d like to display on your My Cloud Mirror Cloud Storage web pages. The default language is English. Time Zone From the drop-down list, select the time zone where your device is located.
  • Page 84 Win XP: Establishes a connection through ports 80 and 443. If these ports are unavailable, a relay connection is established. This option is required if you’re using Windows XP. Note: By default, the My Cloud Mirror device automatically establishes a direct connection between your mobile devices and router. 4. Select a connection type: ...
  • Page 85 Energy Saver The Energy Saver fields allow you to reduce the energy required to run your My Cloud Mirror device. Use the following information to configure the energy saving options on your My Cloud Mirror device. View or change the following settings:...
  • Page 86 This section of the General screen enables or disables Time Machine backups of Mac computers. Important: You must set a password for your Administrator account in order to restore your Time Machine backups. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 87 Auto Clear Recycle Bin toggle button to ON. 3. In the File Retention Time box, type the number of days you want files to be retained before they’re deleted, and click Save. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 88: Network

    CONFIGURING SETTINGS Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 89: Network Services

    The IP version 4 address for this device. Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your My Cloud Mirror device. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 90 IPv4 Network Mode By default, the network mode is set to DHCP, which means the My Cloud Mirror device automatically gets the IP address and other settings from your network. Select the method of assigning the device’s unique IPv4 address: •...
  • Page 91 WebDAV service for your network. • To enable/disable WebDAV Service, click the toggle button Note: In order to connect to the WebDAV service, use the following IP address: http://<server ip address>:8080/ Public MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 92 UPS port running for at least a short time if the main power source goes out. When a My Cloud Mirror device is connected via USB to the network drive the drive will automatically shut down when the UPS is drained to a specified percentage.
  • Page 93 Windows Services The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your My Cloud Mirror device. Workgroup The Workgroup feature allows devices in the same workgroup to access one another. This option is only available for Windows operating systems.

  • Page 94: Port Forwarding

    The Remote Server section of the Network screen allows you to enable your My Cloud Mirror device to act as a remote server, allowing you to back up shares from another My Cloud Mirror on the local LAN or WAN.

  • Page 95: Media

    Note: DLNA and iTunes only work on your local network. 2. For instructions on entering media settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music” on page MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 96: Utilities

    CONFIGURING SETTINGS Utilities On the Utilities page, you can test the My Cloud Mirror device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. Settings To access the Utilities screen, click the icon and then click Utilities in the left pane.
  • Page 97 To capture extended logs in your diagnostics, ensure that there are no backups, file activity, or file transfers being performed prior to extending your logging capability.  Click the toggle button to turn on extended logging, then click OK. Flash System LED MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 98: System Configuration

    The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 99: Device Maintenance

    Once the reboot is complete, launch the dashboard. Device Maintenance The Device Maintenance area allows you to shut down and reboot your My Cloud Mirror device. This area also displays the amount of time the device has been up and running.
  • Page 100 CONFIGURING SETTINGS 3. Review the confirmation message and click OK. Your My Cloud Mirror is scanned for disk errors. Format Disk The Format Disk area allows you to format your device’s hard disks. Formatting Your Disk WARNING! The Format Disk option erases all of the user data and shares permanently, retaining default shares.
  • Page 101 1. On the Navigation bar, click the Settings icon and click Utilities on the left pane. 2. At the bottom of the Utilities screen, click Create ISO Share. 3. Click the folder, or sub folder, where you want to add the ISO share. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 102 1. On the ISO Mount screen, select next to the ISO Share that you’d like to modify. 2. Select the share to edit and click Next. 3. Complete the following fields: MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 103: Notifications

    ISO Share List. Notifications The My Cloud Mirror device provides notifications about various events, such as firmware updates, the success of firmware installations, and system shutdowns. Notifications display in the Alert area at the top of the screen and are also available by email, depending on how your device is configured (for additional information on Alerts, see “Managing Alerts”...
  • Page 104 6. Click Next. 7. Select the corresponding category for each SMS parameter from the drop-down menu. 8. Click Finish. Your SMS notification is now set up. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 105: Firmware Update

    The system automatically updates with your selection. Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud Mirror firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen.
  • Page 106 Follow this procedure to perform a manual update. Note: Ensure that you’ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at http://support.wd.com/product/download.asp. Manually Installing an Update MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 107 2. Navigate to the firmware update file and click Open. 3. Review the confirmation message and click OK. The update installs on your device. When the update is complete, your My Cloud Mirror device reboots. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 108: Replacing Drives

    Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for this product. Following are instructions for replacing a faulty drive or, if your My Cloud Mirror model did not come with drives, for inserting drives.

  • Page 109: Replacing A Drive

    Important: Before getting started, power off the unit and disconnect all of its cables. Place the unit on a clean and stable surface. If your My Cloud Mirror still contains the faulty (drive), you must first remove it before you can insert the new one.

  • Page 110: Rebuilding The Drive

    1. Rebuild the drive. See “RAID Storage” on page Spanning Data on the volume is no longer accessible. Data on the other drive may be recoverable but will no longer be accessible from the My Cloud Mirror device. 1. Rebuild the drive. See “RAID Storage” on page 60.

  • Page 111: Returning A Wd Drive

    Important: Do not disassemble the internal drive and attached assembly components. Return the entire internal drive assembly intact to WD. Return the faulty drive following the instructions provided in WD Knowledge Base Answer ID 8. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 112: Regulatory And Warranty Information

    Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 113: Warranty Information (All Regions Except Australia/New Zealand)

    (serial number required) via . WD shall have no liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its possession. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 114: Warranty Information (Australia/New Zealand Only)

    WD. PRODUCTS COMPLEX FRAGILE ITEMS THAT OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS. SUCH MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 115 (serial number required) via http://support.wd.com Western Digital Technologies, Inc. 3355 Michelson Drive, Suite 100 Irvine, California 92612 Phone: 949-672-7000 Email: support@wd.com MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 116: Appendices

     http://<device name>.local (Mac) (Example: http://wdmycloudmirror.local) 2. Click Enter. 3. On the My Cloud Mirror Login page, enter your User name and Password (the default is no password). 4. Click Login. The My Cloud Mirror dashboard home page displays. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE...
  • Page 117 The Dashboard Home Page The My Cloud Mirror Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings.
  • Page 118 • A Cloud backup site. Viewing the Dashboard Home Page The Home page is your gateway to the My Cloud Mirror device. From this page you can find:  The capacity of the device and how the storage is allocated ...
  • Page 119 Capacity The Capacity panel displays the amount of free storage left on your My Cloud Mirror device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services “Cloud Access” on page 79 option is ON. See for steps to enable Cloud Services.
  • Page 120 The Network Activity panel displays the system activities and processes that are running on your My Cloud Mirror device. At a glance, you can see the network, CPU, and RAM activity. 1. To view a list of all the system activities and processes that are running on your My Cloud Mirror device, click the arrow on the right of the panel to display the device activity panel.
  • Page 121 1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel to display: 2. To generate an activation code, click Get Code. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 122 My Cloud Mirror device. Users The Users panel displays the number of users currently set up to use the My Cloud Mirror device. 1. To add a user, click the plus (+) sign in the lower right of the panel: Note: When you enter the email address on the Add User screen, a new account is created for cloud access.
  • Page 123 1. To view the installed apps, click the arrow in the lower right of the panel to display: Note: To install an app, see “Managing Apps on My Cloud Mirror” on page 2. To return to the Home page, click...

  • Page 124: Appendix B: Joomla! Setup Guide

    Web sites and powerful online apps. For additional information on Joomla!, visit http://www.joomla.org// Joomla! is one of the many apps available for use from your My Cloud Mirror device. Provided in this section are the steps you’ll need to set up Joomla!.
  • Page 125 You can also use the randomly generated table prefix pre-loaded into this field.  Old Database Process: Select one of the following options: Backup: Backs up the old database. Remove: Removes the old database MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 126 Joomla! site.  Admin Username: Enter the user name you’ll use to log into your Joomla! site.  Admin Password: Enter the password you’ll use to log into your Joomla! site. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 127 13. Review the information on the screen and click Remove installation folder. 14. At the top of this page, click Site. Your Joomla! site has been created and installed on your My Cloud Mirror device. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 128: Appendix C: Phpbb Setup Guide

    Internet connection. phpBB is one of the many apps available for use from your My Cloud Mirror device. Provided in this section are the steps you’ll need to set up phpBB.
  • Page 129 Table Prefix: Enter a table prefix. The prefix must start with a letter and must only contain letters, numbers and underscores. Make sure that the prefix chosen is not used by other tables. You can also use the randomly generated table prefix pre-loaded into this field. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 130  Contact e-mail address: Enter the email address of the individual administering the board.  Confirm contact e-mail: Reenter the email address you entered in the Contact e- mail address field. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 131 Note: Keep the default settings on this screen for now. If you find that you need to update this information in the future, you can do so on the Administration Control Panel after phpBB is installed. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 132 13. Review the information on the screen and click Proceed to next step. 14. Review the information on the screen. phpBB is now installed. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 133: Appendix D: Supported Raid Modes

    Spanning RAID 0 RAID 1 JBOD Appendix E: RAID Migrations The chart below identifies the RAID migration path allowed on your My Cloud Mirror device. From JBOD (1 disk) RAID 1 (2 disks) Appendix F: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your server from safe mode.

  • Page 134: Appendix G: Technical Specifications

    I/O ports Gigabit Ethernet (RJ-45) port Data transfer rate USB 3.0 up to 5 Gb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance. MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 135 DC output Output voltage: 12 VDC, 3A Power supply: 36W Temperature Operating temperature: 5°C to 35°C (41°F to 95 °F) Non-operating temperature: -20°C to 65°C (-4°F to 149 °F) RoHs compliant MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...

  • Page 136: Index

    USB backups 47 requesting 43 device auto-rebuilding 64 health 36 rebooting 94 status 36 backups 48 Diagnostic Tests about 45 running 92 Amazon S3 Cloud 55 Diagnostics Panel 37 MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 137 51 FTP Access 86 viewing 52 IPv4 Network Mode 85 ISO Shares general settings 75 creating 96 accessing 76 deleting 98 cloud access 79 modifying 97 Energy Saver 80 viewing 97 MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 138 Local Master Browser 88 mobile apps 16 quick user guide 111 system report 43 user settings 17 creating an alias for shared drive 13 My Cloud Mirror Home page (end user) managing alerts 41 apps 57 USB backups 45 navigation icons...
  • Page 139 Supported RAID Modes 128 remote backups 48 system creating 48 restoring 93 deleting 50 system activity 37 viewing 50 system alerts remote cloud access dismissing 42 about 14 icons 41 remote server 89 MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 140 22 viewing 17 Users Panel 39 Using Mac OS X 13 Using Mac OS X Leopard/Snow Leopard/ Lion/Mountain Lion/Mavericks 105 Utilities about 91 viewing a list of shares 26 MY CLOUD MIRROR (GEN 2) CLOUD STORAGE USER MANUAL...
  • Page 141 Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks of Western Digital Technologies, Inc. in the U.S. and other countries, and WD My Cloud, My Cloud Mirror, WD Red, WD SmartWare, WD GreenPower, WD Photos, and WD TV Live are trademarks of Western Digital Technologies, Inc. in the U.S. and other countries.

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