Western Digital My Cloud EX2 Ultra User Manual page 48

2. Click Support to display the following page:
If a problem occurs with the My Cloud EX2 Ultra device, WD Technical Support will need
information about your device to troubleshoot and determine the best solution. There are
two ways to get your device info and request support:
Run a system report and send it to WD automatically,

Create a system report manually and send it to WD.

Requesting Automatic Support
In the Request Automated Customer Support section:
1. Click the Privacy Policy link to review WD's privacy policy.
2. Click the Attach my device's diagnostic report and request support check box.
3. Click the Request Support button.
Creating and Saving a System Report
In the Create and Save System Report section:
1. Click Create and Save. This saves the file to your computer.
2. If desired, email the report to WD Technical Support.
Obtaining Other Support
In the Support Resources section are links to additional resources:
To obtain the most recently updated user manual, click the Product

Documentation link.
To see answers to frequently asked questions and instructions, click the FAQs

link.
To discuss your My Cloud EX2 Ultra device with other users, click the Forum link.

To see WD phone numbers and other contact information, click the Contacts link.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE
USER MANUAL
THE DASHBOARD AT A GLANCE
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