Western Digital My Cloud EX2 Ultra User Manual page 111

applicable instructions, as found at http://support.wd.com, accident or mishandling while in the possession of
someone other then WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A)
EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT,
COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS. SUCH FAILURES CAN
RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU
SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA
HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON
THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND
TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or
consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or
supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the
original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is
longer. This warranty is WD's sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter
any problem, please give us an opportunity to address it before returning this Product. Most technical support
questions can be answered through our knowledge base or email support service at http://support.wd.com. If
the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in
the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the
Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit
our product support Web site at
Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA
number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has
not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved
shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of
a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product
determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the
Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for
any expenses associated with a claim under this warranty. The benefits provided to you under this warranty
are in addition to other rights and remedies available to you under the Australian Competition and Consumer
Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial number required) via
http://support.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
Phone: 949-672-7000
Email: support@wd.com
MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE
USER MANUAL
for information on how to obtain service or a Return
http://support.wd.com
REGULATORY AND WARRANTY INFORMATION
106