Common Error Codes - Ingenico 5100 Quick Reference Manual

Common
Error
Codes
In the event that
your terminal displays
an error, refer to these
error codes to
troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually enter
the account number.
If the error persists,
contact your Help Desk
for support.
10
Error Code Description
BATCH NEAR The batch capacity of
the terminal is nearly
MAX
full.
SETTLE BATCH
PRESS ENTER
CHECK PINPAD The terminal is
configured for an
PRESS ENTER
external PIN pad, but
one is not detected.
EXPIRATION The card is expired.
DATE
INVALID
FAULTY CARD The terminal was
unable to read the
card.
LINE BUSY The phone line is in
use or there may be
problems with the
line. The terminal will
retry automatically.
INVALID An amount greater
than the cash back
AMOUNT
limit, or the ceiling
limit for sale or offline
transactions, will
generate this error.
BASE BUSY i7780 only
RETRY?
The terminal is
attempting to
YES NO
communicate with
the base, but the base
is communicating
with another
terminal.
RANGE i7780 only
The terminal is
attempting to
communicate with
the base, but the base
is unreachable.
Action
Complete the
transaction and settle
as soon as possible.
Verify that the PIN pad
is connected and
receiving power.
Check the expiration
date on the card.
Request another form
of payment.
Re-swipe the card and
try again.
If the error persists,
check the terminal's
connection and verify
that no other devices
are using the line.
Connect an analog
telephone to listen for
a dial tone. Contact
the service provider if
there is no dial tone.
Retry the transaction
with an amount within
the limit.
Select YES to retry. If
the error persists,
check the status of
other terminals.
Verify that the
terminal is within
range and that the
base has power.