2_5 Communication Issues; 2_6 Error Messages - Ingenico iPP320 Troubleshooting Manual

2_5 Communication Issues

Refer to the below table for troubleshooting communications issues.
Issue Cause/Error
Device Locks Up or
"Freezes Up"
Terminal Not Wrong
Communicating Communication
with POS Setting
Device is
Unresponsive or
Consistently Resets
Bad Network Port

2_6 Error Messages

Refer to the below table for troubleshooting error messages.
14/57 Telium Troubleshooting Guide / June 28, 2014
Recommended Action
Reset power to the terminal. Wait until it completely initializes, then reset the POS
1.
to determine if communication can be reestablished.
Access different screens to determine if the issue is consistent with a particular
2.
transaction or form.
Check the store network.
3.
4. Check the cable to ensure that no damage is present (bent pin, etc.). Replace the
cable, if necessary.
Swap the terminal with another POS system register to determine if the issue
5.
follows the terminal.
Reset device power and retry connection.
1.
Ensure communication settings are correct. Refer to the
2.
Application (TDA) Menu
communication settings.
Ensure that the device is at least 12 inches away from any source of magnetic field
1.
(security tag deactivation system, scanners, etc.).
For IPP3xx only, device may have been configured for contactless but the module
2.
is not present or is not seated properly. Verify that the contactless module is
present and is properly seated.
Reset device to reestablish communication.
3.
Check Ethernet settings to ensure proper configuration
1.
2. Change Ethernet settings to IP Static (if DHCP) to determine if communication is
established (or vice versa). If so, the issue is not with the terminal but with the
network configuration.
section and follow the procedure for verifying
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