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Troubleshooting charts
Note: Refer to the "Solving problems" section of the User's Reference on the
50
xSeries 370 Installation Guide
xSeries Documentation CD for more detailed troubleshooting charts.
CD-ROM drive problems
The CD is not working
properly.
The CD-ROM drive tray is not
working.
The server programs do not
recognize the CD-ROM drive.
Diskette drive problems
Diskette Drive In-Use light
stays on, or the system
bypasses the diskette drive.
Action
Clean the CD by wiping it with a soft, lint-free cloth, from the
center of the CD to the outer edge. Do not clean in a circular
pattern. This can cause loss of data.
If this does not correct the problem, clean the optical-head lens.
Discs for cleaning the lens are available from your place of
purchase.
The server must be turned on. If the system is on and the tray
does not eject, insert the end of a paper clip into the small hole
(to the left of the tray eject/load button) on the front of the
CD-ROM drive, and push in approximately 25.4 mm (1 in.).
Use the Configuration/Setup Utility program to verify that the
CD-ROM drive is enabled.
Action
If there is a diskette in the drive, verify that:
1. The diskette is good and not damaged. (Try another
diskette, if you have one.)
2. The diskette is inserted correctly (label up and metal-shutter
end first) in the drive.
3. The diskette contains the necessary files to start the system.
4. The system is not in unattended-start mode (refer to the
System Security portion of the Configuration/Setup Utility
section of the User's Reference on the IBM xSeries
Documentation CD).
5. The diskette drive is enabled. Check the drive startup
sequence setting in the Configuration/Setup Utility program.
6. Your software program is OK (see the Software problems
troubleshooting chart provided later in this section).
7. Your drive startup sequence is set correctly.
If the Diskette Drive In-Use light stays on, or the system
continues to bypass the diskette drive, have the system serviced.
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