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ServerGuide startup problems
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 10. ServerGuide startup problems
Setup
Setup and Installation CD will
not start.
ServeRAID program cannot
view all installed drives - or -
cannot install NOS.
The Operating System
Installation program
continuously loops.
ServerGuide will not start your
NOS CD.
Cannot install NOS - option is
grayed out.
Get "time out" or "Unknown
host" errors
Suggested action
Ensure that the system is a supported server with a startable
(bootable) CD-ROM drive.
If the startup (boot) sequence settings have been altered, be
sure the CD-ROM is first in the boot sequence.
If more than one CD-ROM drive is installed, be sure that
only one drive is set as the primary drive. Start the CD from
the primary drive.
Ensure that there are no duplicate SCSI IDs or IRQ
assignments.
Ensure that the hard disk drive is connected properly.
Free up more space on the hard disk drive.
Ensure that the NOS CD you have is supported by ServerGuide.
See the Setup and Installation CD label for a list of NOS
versions supported.
Either there is no logical drive defined (ServeRAID systems) or
the ServerGuide System Partition is not present. Run the
ServerGuide setup and configuration program and ensure that
setup is complete.
Ensure that you have access to the Internet through FTP
directly.
Chapter 5. Solving problems
49
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