Page 1 ® xSeries 370 User’s Reference...
Page 3 xSeries 370 User's Reference...
Page 4  Copyright International Business Machines Corporation 2001. All rights reserved. Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
Page 5: Table Of Contents
....... Chapter 1. Introducing the IBM xSeries 370 ....
Page 6 Chapter 4. Installing options ......Before you begin ........System reliability considerations .
Page 7 Memory board component locations ......Processor-controller board component locations ....Processor-controller board jumpers .
Page 8 ....... . . IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General Terms) .
Page 9: Safety
Antes de instalar este produto, leia as Informações sobre Segurança. Pred inštaláciou tohto zariadenia si pečítaje Bezpečnostné predpisy. Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten.  Copyright IBM Corp. 2001...
Page 10 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: – Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. – Connect all power cords to a properly wired and grounded electrical outlet.
Page 11 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 12 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: – Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 13 18 kg (39.7 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 14: Handling Static-Sensitive Devices
Handling static-sensitive devices Attention: Static electricity can damage electronic devices and your system. To avoid damage, keep static-sensitive devices in their static-protective package until you are ready to install them. To reduce the possibility of electrostatic discharge, observe the following precautions: Limit your movement.
Page 15: About This Book
About this book This book provides instructions on how to configure your IBM xSeries 370 server and how to install and remove options. This book also provides information to help you solve many simple problems that might occur. How this book is organized Chapter 1, “Introducing the IBM xSeries 370,”...
Page 16 Attention These notices indicate possible damage to programs, devices, or data. An attention notice is placed just before the instruction or situation in which damage could occur. Caution These notices indicate situations that can be potentially hazardous to you. A caution notice is placed just before a description of a potentially hazardous procedure step or situation.
Page 17: Chapter 1. Introducing The Ibm Xseries 370
Your server comes with a three-year limited warranty and IBM Server Start Up Support. You can obtain up-to-date information about your xSeries 370 and other IBM server products at http://www.ibm.com/eserver/xseries on the World Wide...
Page 18: Features And Specifications
Features and specifications The following table summarizes the features of the xSeries 370 server. Processors Expansion-slot connectors Power supplies   Intel Pentium III Xeon Supports up to 14 adapters: Standard: Three hot-swap power processor with Streaming SIMD supplies 12 available PCI slot connectors Extensions 750 Watts each –...
Page 19 2. These values apply to a random sample of machines. 3. There is no impulsive noise, and there are no prominent tones. 4. For additional information on the server tower model, refer to IBM 8Ux28D Rack-to-Tower Conversion Kit Installation Instructions.
Page 20: What Your Server Offers
ServerGuide program detects the hardware options installed and provides the correct configuration program and device drivers. For more information, see the ServerGuide topic provided on the IBM xSeries Documentation CD. Diagnostic programs Your server comes with built-in read-only memory (ROM) based diagnostic programs that test the standard features of your server.
Page 21: Reliability, Availability, And Serviceability Features
The following is an abbreviated list of the RAS features on the IBM xSeries 370 server. Many of these features are explained in the following chapters of this book.
Page 22 Serviceability features – Alert on LAN capability – Built-in, menu-driven EEPROM-based diagnostics – Customer support center 24 hours per day – Error codes and messages – Front panel messages – LED card diagnostics – Processor serial number access – Standard cables present detection –...
Page 23: Controls And Indicators
Each of the hot-swap drives has a Hard Disk Drive Status light. When the amber light for a hard disk drive is on continuously, the drive has failed. When the light flashes slowly (one flash per second), the drive is being Chapter 1. Introducing the IBM xSeries 370...
Page 24: Turning On The Server
rebuilt. When the light flashes rapidly (three flashes per second), the ServeRAID controller is identifying the drive. Hard disk drive in-use light: Each hot-swap hard disk drive has a Hard Disk Drive In-Use light. When the green light for a hard disk drive is on, the drive is being accessed.
Page 25: Turning Off The Server
Watch for the System Power light on the front panel to stop flashing or illuminating. The server can also be powered off by the Advanced System Management PCI adapter. Chapter 1. Introducing the IBM xSeries 370...
Page 26: Front Panel
Front panel The front panel on the server contains status lights and system messages. Information message panel: System monitor information appears on this display. The Advanced System Management PCI adapter monitors system functions and generates the messages. See “System-monitoring messages” on page 146 for more information.
Page 27: Input/Output Connectors And Expansion Slots
Ethernet connector cannot be accessed from the network operating system. The connector is dedicated to connecting your Advanced System Management PCI adapter to an Ethernet network through a service-processor interface, such as the system management software that comes with your server. Chapter 1. Introducing the IBM xSeries 370...
Page 28 Serial port B connector: Serial signal cables for modems and other serial devices connect here to the 9-pin serial port B connector. See “Devices and I/O ports” on page 23 for port assignment information. If you are using a 25-pin signal cable, you need a 9-pin-to-25-pin adapter cable. Advanced System Management PCI adapter dual serial port connector: This connector can be used to attach to a Y-cable that is shipped with your server.
Page 29: Power Supplies
Attention: To ensure proper server operation, be sure to connect all three 220 V ac power cords or all three 110 V ac power cords to the power supplies. Chapter 1. Introducing the IBM xSeries 370...
Page 30 (PDU). Refer to the documentation that comes with your PDU option for additional information on installing a PDU. Refer to the Rack Mounting Instructions provided on the IBM xSeries Documentation CD or that comes with your server for additional information on installing a server in a rack.
Page 31: Power Cords
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 32 xSeries 370 User's Reference...
Page 33: Chapter 2. Arranging Your Workspace
You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day.  Copyright IBM Corp. 2001...
Page 34: Air Circulation
Note: To accommodate the xSeries 370 server, a Rack Extension Option can be installed on the IBM rack enclosure. Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor, printer, and other devices might determine the final placement of your server.
Page 35: Chapter 3. Configuring Your Server
Note: The illustrations in this chapter might differ slightly from your hardware. Accessing server programs After you start the server, several prompts appear on the IBM logo screen. To access the Configuration/Setup Utility program, press F1 when the prompt Press F1 for Configuration/Setup appears. See “The Configuration/Setup Utility program”...
Page 36: The Configuration/Setup Utility Program
Your server comes with the following hardware configuration programs: Configuration/Setup Utility With the built-in Configuration/Setup Utility program, you can configure I/O functions, such as serial and parallel port assignments; change interrupt request (IRQ) settings; and change the startup sequence for drives that you install.
Page 37: Using The Configuration/Setup Utility Main Menu
If the server is turned on already, shut down your operating system and restart the server. 3. After you start the server, several prompts appear on the IBM logo screen. When the prompt Press F1 for Configuration/Setup appears, press F1.
Page 38: System Summary
Pressing F1 displays Help information for a selected menu item. To change configuration settings: 1. Use the Up Arrow (↑) or Down Arrow (↓) key to highlight the menu item for the configuration setting that you want to change; then, press Enter. 2.
Page 39: Devices And I/O Ports
System card data Select this choice to view vital product data (VPD) for some xSeries 370 server components. Devices and I/O ports Software recognizes ports through their port assignments. Each port must have a unique port assignment. The Configuration/Setup Utility program normally handles this, but you might have special hardware or software that requires you to change these assignments.
Page 40: System Security
If an administrative password is set and then forgotten, it cannot be overridden or removed. You must contact your IBM service technician. xSeries 370 User's Reference...
Page 41 If an administrative password is set and then forgotten, it cannot be overridden or removed. You must contact your IBM service technician. Using the power-on password menu When a power-on password is set, you must enter a password each time that you start the system.
Page 42 Utility program. Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed. You must contact your IBM service technician. To set an administrator password: 1. Select Administrator Password from the System Security menu: then, press Enter.
Page 43: Start Options
4. Select Change Administrator Password to save the new password; then, press Enter. The password becomes effective immediately. To delete an administrator password: 1. Select Administrator Password from the System Security menu; then, press Enter. The Administrator Password menu appears. 2.
Page 44: Advanced Setup
To delete text, backspace to the left; then, press the Del or Delete key. The default value is IBM Server 8681. To change this value, select Modify Front Panel Text from the Advanced Setup menu; then, use the Up Arrow (↑) or Down Arrow (↓) key to highlight the Modify Front Panel Text choice.
Page 45 First line of text Currently, the First line of text value is IBM Server. You may change this value to one with a maximum of 16 characters. You may use any valid combination of alphanumeric characters. Second line of text Currently, the Second line of text value is 8681.
Page 46 Memory settings Select this choice to manually disable or enable a dual inline memory module (DIMM) slot. If you replaced a defective DIMM, you must manually enable the DIMM slot in the Configuration/Setup Utility program. In this case, the system does not automatically access the Configuration/Setup Utility program to enable the DIMM slot.
Page 47: Error Logs
Error logs Select Error Logs to choose to view either the POST error log or the system error log. POST error log Select POST Error Log to view up to three error codes and messages that the system generated during POST. You can clear the error log by selecting Clear error logs.
Page 48: Resolving Configuration Conflicts
3. Set jumpers or switches on the device. See the instructions that come with the adapter. 4. Install the adapter in the server. See “Working with adapters” on page 68. 5. Install software programs. See the installation instructions that come with the software. 6.
Page 49: Resolving Software Configuration Conflicts
Perform a low-level format on a SCSI hard disk Starting the SCSISelect Utility program You can access this program when you start the server. The SCSISelect prompt appears after the IBM logo appears. Press Ctrl+A immediately after the SCSISelect prompt appears: <<< Press <CTRL><A> for SCSISelect Utility! >>>...
Page 50: Scsiselect Utility Program Choices
press the F5 key to switch between color and monochrome modes (if your monitor permits). To change the settings of the displayed items, follow the directions on the screen. Then, press Enter. SCSISelect Utility program choices The following choices appear on the SCSISelect Utility program menu: Configure/View Host Adapter Settings SCSI Disk Utilities Configure/view host adapter settings...
Page 51: Scsi Disk Utilities
2. I/O Port Address These values vary according to the current BIOS settings for your server; however, you cannot change the settings for the BIOS information. To reset the SCSI controller defaults, press F6; then, follow the directions on the screen.
Page 52 As a last resort before replacing a failing hard disk drive Note: For information on backing up all of your files, see your operating-system documentation. Starting the low-level format program Attention: The low-level format program erases all data and programs. Note: If your server has a RAID adapter installed, refer to the RAID adapter documentation for instructions for performing a low-level format on a hard disk drive attached to the PCI RAID adapter.
Page 53: Chapter 4. Installing Options
For complete details about installing or removing a hot-swap or hot-plug component, see the information provided in this chapter. The blue color on components or labels indicates touch points where a component can be gripped, a latch moved, and so on.  Copyright IBM Corp. 2001...
Page 54: System Reliability Considerations
For a list of supported options for the xSeries 370 server, refer to http://www.ibm.com/pc/us/compat/ on the World Wide Web. Several types of connectors, such as those designed for adapters, processors, DIMMs, and other components, contain keys (dividers) to ensure that these components can only be installed in the correct position.
Page 55: Safety Information
Safety information Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité.
Page 56 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: – Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. – Connect all power cords to a properly wired and grounded electrical outlet.
Page 57 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 58 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: – Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 59: Handling Static-Sensitive Devices
18 kg (39.7 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 60: Working Inside A Server With Power On
Do not leave the device where others can handle and possibly damage the device. While the device is still in its static-protective package, touch it to an unpainted metal part of the system unit for at least two seconds. (This drains static electricity from the package and from your body.) Remove the device from its package and install it directly into your system unit without setting it down.
Page 61: Understanding The Xseries 370 Server Design
Understanding the xSeries 370 server design The xSeries 370 server incorporates new design features and components. In the xSeries 370 server design, the system has an I/O board, an I/O integrated function card (commonly referred to as an I/O function card), a midplane, a processor controller board, at least one processor daughterboard, and at least one memory board.
Page 62: Processor Controller Board
107 for the location of the midplane connector on the I/O board, the memory board, and the processor controller board, respectively. Note: The midplane is not a user-removable component. If the midplane requires service, contact your IBM service technician, IBM reseller, or IBM marketing representative. Processor controller board The processor controller board manages the server processors on the processor daughterboards.
Page 63: Advanced System Management Pci Adapter
Advanced System Management PCI adapter With a Advanced System Management PCI adapter, in conjunction with the system management software that comes with your server, you can locally and remotely configure and monitor many features of your server. Attention The server must have the Advanced System Management PCI adapter installed for proper server operation and to use the system-management functions that the adapter provides.
Page 64: Preparing To Install Options
Preparing to install options Before you begin: Read the safety and handling guidelines specified in “Before you begin” on page 37. Note: You do not need to turn off the server to install or replace hot-swap power supplies, hot-swap fans, hot-swap drives, or hot-plug PCI adapters. If you are: Installing or removing a hot-plug PCI adapter, continue with “Removing the top cover”...
Page 65: Removing The Top Cover
4. Note the location of the remaining cables and cords; then, disconnect them from the back of the server. Removing the top cover Refer to the following illustration while you perform the steps in this procedure. Attention: If the server is on, do not leave the top cover off for more than 30 minutes at a time.
Page 66: Removing The Front Bezel
Removing the front bezel Refer to the following illustration while you perform the steps in this procedure. To remove the front bezel: 1. Read “Safety information” on page 39. 2. Press on the tabs at the top edge of the bezel 1 . 3.
Page 67: Removing The Memory-Access Panel
Removing the memory-access panel Refer to the following illustration while you perform the steps in this procedure. To remove the server memory-access panel: 1. Read “Safety information” on page 39 through “Handling static-sensitive devices” on page 43. 2. If you are installing a DIMM in an empty connector, go to step 3. If you are replacing a failed DIMM, verify that you have selected the correct DIMM for replacement.
Page 68: Installing Dimms And Memory Boards
1. You can install an optional memory board that contains an additional 16 DIMM connectors and supports cache-line interleaving. To obtain an optional memory board, contact an IBM reseller or IBM marketing representative. 2. The connector identifiers on both the standard and the optional memory boards are J1–J16.
Page 69 Table 3 shows the memory installation requirements for your server. Table 3. Memory installation requirements DIMM sizes 128 MB, 256 MB, 512 MB, 1 GB DIMM population order for a single board A1, A5, A9, A13, A3, A7, A11, A15, A2, A6, configuration —...
Page 70 Refer to the following illustration while you perform the steps in this procedure. Note: The illustrations in this section might differ slightly from your hardware. Latches Retaining clips DIMM Before you begin: Read the documentation that comes with your option. To install a DIMM: 1.
Page 71 Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently. 6. Install the DIMM: a. Turn the DIMM 3 so that the keys align correctly with the connector. b. Align the keyed DIMM 3 , and press on both sides of the DIMM as you insert it into the connector.
Page 72: Installing A Processor
Your server supports a maximum of eight Intel Pentium III Xeon processors. For a list of supported operating systems, see http://www.ibm.com/pc/us/compat/ on the World Wide Web. Before you begin:...
Page 73 6. Your server comes with a processor installed in connector A1, on the standard processor daughterboard (A). If you need to install additional processors, install them in the following order: A1, A3, A2, A4 If you need to install processors on the optional processor daughterboard (B), install them in the following order: B1, B3, B2, B4 7.
Page 74: Removing The Processor Housing Assembly
Removing the processor housing assembly To remove the processor housing assembly: 1. Read “Safety information” on page 39 through “Handling static-sensitive devices” on page 43. 2. Run the shutdown procedure for the operating system. Turn off the server and peripheral devices, and disconnect all external cables and power cords (see “Preparing to install options”...
Page 75 5. Pull the processor housing assembly partially out of the server, approximately 203.2 mm (8 in.). Attention: To avoid injury, do not place your fingers immediately behind the latches at the top of the processor housing assembly. 6. Close the latches at the top of the processor housing assembly. Attention: Do not lift the processor housing assembly by the latches.
Page 76: Installing Or Replacing A Processor
Installing or replacing a processor Refer to the following illustrations while you perform the steps in this procedure. 1 Processor-cage cover 2 Fasteners on processor-cage cover 3 Processor latches 4 Terminator card latches 5 Processor terminator card 6 Processor and heat sink To install or replace a processor: 1.
Page 77 LEDs” on page 157 for processor status information. Note: The LED card is not a user-removable component. If the LED card requires service, contact your IBM service technician, IBM reseller, or IBM marketing representative. a. Pull the processor latches 3 so that they rotate to the unlocked position.
Page 78: Installing Or Replacing A Processor Daughterboard
8. If you plan to install more than one processor, repeat step 4 on page 60 and step 7 in this section. 9. If you replaced a defective processor, you must manually enable the processor slot in the Configuration/Setup Utility program. In this case, the system does not automatically access the Configuration/Setup Utility program to enable the processor slot.
Page 79 1 Processor-cage cover 2 Fasteners on processor-cage cover 3 Processor terminator card 4 Optional processor 5 Processor cage 6 Processor-daughterboard spacers (not present if processor daughterboard is present) 7 Processor daughterboard 8 Processor housing assembly latches 9 Fan guard Processor-cage release latches 11 Processor A1 Chapter 4.
Page 80 Installing an optional processor daughterboard and cache coherency filter cards To install an optional processor daughterboard and the cache coherency filter cards: Attention: Do not lift the processor housing assembly by the latches 8 . 1. If you have not already removed the processor housing assembly, do so now. Perform step 2 on page 58 through step 8 on page 59 and steps 1 and 3 on page 60;...
Page 81 locations” on page 107. For a layout of the processor daughterboard, see “Processor-daughterboard component locations” on page 109. 9. Firmly press the processor daughterboard 7 down into the keyed connector on the processor controller board. Push in the center of the board, until the processor daughterboard is fully seated.
Page 82 2. If you have not already removed the processor-cage cover 1 , do so now. 2 to the unlocked position; then, lift the cover and Rotate the four fasteners set it aside. 3. Open the latches at the top of the processor in connector A1, and remove the processor.
Page 83: Reinstalling The Processor Housing Assembly
10. Align the processor cage with its tabs over the corresponding slots on the processor daughterboard. Match the labels on the processor cage with the corresponding labels on the fan guard 9 ; for example, A1/A1. 11. Firmly press the processor cage down into the slots on the processor housing assembly, until the processor cage is fully seated.
Page 84: Working With Adapters
Working with adapters You can add adapters to extend the capabilities and power of your server. You add adapters to the expansion connectors, called slots, on the I/O board of your server. All slots are PCI expansion slots. Your server supports up to 12 adapters in the PCI slots.
Page 85: Pci Slot Led Descriptions
The following illustration shows the location of the expansion slots and other components referred to in these steps. 1 Midplane connector 2 I/O function card slot 3 Voltage regulator module (VRM) connectors 4 Advanced System Management PCI adapter slot 5 USB 1 and USB 2 port connectors 6 PCI switch card connector 7 Hot-plug, 64-bit, PCI slots 10–12 (bus A, 33 MHz) 8 Hot-plug, 64-bit, PCI slots 8–9 (bus B, 66 MHz)
Page 86: Adapter Considerations
32. For a list of compatible RAID adapters, and installation requirements, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. If you install a RAID adapter, configure the adapter using the RAID adapter documentation. The I/O function card slot can support only the I/O function card. It is not an expansion slot.
Page 87: Configuring Adapters
Table 5. PCI adapter information Slots Speed PCI slot keying 10–12 33 MHz 5.0 V 8–9 66 MHz 3.3 V 6–7 66 MHz 3.3 V 1–5 33 MHz 5.0 V Notes: 1. All expansion slots are hot-plug, 64-bit, PCI slots. 2.
Page 88 Before you begin: Read the documentation that comes with your adapter for any special requirements or restrictions. Read the documentation that comes with your operating system. The orange color on components and labels in your server indicates hot-swap or hot-plug components. This means that you can install or remove the component while the system is running, provided that your system is configured to support this function.
Page 89 Note: The illustrations in this section might differ slightly from your hardware. To install a hot-plug PCI adapter: 1. Read “Safety information” on page 39 through “Working inside a server with power on” on page 44. 2. If you have not already done so, remove the top cover (see “Removing the top cover”...
Page 90 Refer to the following illustration while you perform the following steps. 1 Tab 2 Adapter retention latch 3 Expansion-slot cover 4 Adapter retention cover 5. Remove the expansion-slot cover 3 : a. Rotate the adapter retention latch 2 to the open (unlocked) position. b.
Page 91 9. Place the adapter, component-side up, on a flat, static-protective surface. 10. Set any jumpers or switches as described by the adapter manufacturer. Refer to the following illustration while you perform the following steps. 11. Install the adapter: 1 Tab 2 Adapter retention latch 3 Adapter 4 Adapter retention cover...
Page 92: Installing A Non-Hot-Plug Pci Adapter
Installing a non-hot-plug PCI adapter This section gives the procedures for installing a non-hot-plug adapter. If you want to remove a non-hot-plug adapter, reverse the steps. Before you begin: Read the documentation that comes with your adapter for any special requirements or restrictions.
Page 93 The following procedure describes the cable routing that is necessary when you install the ServeRAID adapter. Refer to the following illustration while you perform the steps in this procedure. Note: It might be easier for you to route the cable before you install the adapter. 1 Standard internal SCSI cable location for connection to internal SCSI port B 2 Internal SCSI port B 3 New internal SCSI cable location for connection to ServeRAID adapter...
Page 94 4. The SCSI cable comes with two standard folds. Unfold the SCSI cable at the fold that is closer to the connector on the end of the cable. If necessary, refer to the illustration at the beginning of this procedure. 5.
Page 95: Installing Internal Drives
Installing internal drives Different types of drives allow your system to read multiple types of media and store more data. Several types of drives are available, such as: Diskette Hard disk CD-ROM Some drives have a special design called small computer system interface, or SCSI.
Page 96: Hard Disk Drives
The server supports one diskette drive only. Your server supports one slim-high (1-inch), 3.5-inch, hot-swap hard disk drive with a filler bezel or one half-high (1.6-inch), 3.5-inch, hot-swap hard disk drive in each hot-swap bay. The hot-swap bays connect to a SCSI backplane. This backplane is the printed circuit board behind the bay.
Page 97: Preinstallation Steps
The processing sequence for SCSI devices is set through the SCSISelect Utility program. The default sequence proceeds from the lowest SCSI ID to the highest (0 to 6, then 8 to 14). The default SCSI ID for each SCSI controller is 7. The default SCSI ID for the SCSI backplane is 15.
Page 98 Before you begin: Read the documentation that comes with your drive. Refer to the following illustration while you perform the steps in this procedure. Filler panel (tray and slim filler bezel) Hot-swap hard disk drive Drive tray handle (open position) To install or replace a hard disk drive: 1.
Page 99 g. Push the tray handle to the closed (locked) position. 6. Check the hard disk drive status indicators to verify that the hard disk drives are operating properly. See “Identifying problems through status indicators” on page 155 for details. Note: If your server has a ServeRAID adapter installed, refer to the ServeRAID adapter documentation for details about configuration requirements.
Page 100: Replacing A Hot-Swap Power Supply
Replacing a hot-swap power supply DANGER Overloading an electrical circuit breaker is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, adhere to the instructions in the following statements. 1. If you are connecting to a 100–127 V ac power source, connect each power cord to a separate branch circuit.
Page 101 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Page 102 Refer to the following illustration while performing the steps in this procedure. Notes: 1. The illustrations in this section might differ slightly from your hardware. 2. You do not need to turn off the power to the server to replace hot-swap power supplies.
Page 103 2. Replace the power supply: a. Touch the static-protective package containing the power supply to any unpainted metal surface on the server. Then, remove the power supply from the static-protective package. b. Place the power supply handle 3 in the open (up) position, and slide the power supply into the chassis.
Page 104: Replacing A Hot-Swap Fan
Replacing a hot-swap fan Your server comes with three hot-swap processor fans (labeled and numbered 1, 2, and 3) in the front of the processor housing assembly at the front of the server, and three hot-swap I/O fans (labeled and numbered 4, 5, and 6) behind the hot-swap drive bays.
Page 105: Replacing An I/O Fan
7. When you have the fan correctly seated in the fan bay, press on the fastener in the center of the fan to secure the fan in the server. Note: When you correctly seat the fan in the chassis, the fan blades begin to spin.
Page 106: Completing The Installation
Completing the installation Depending on the options that you have installed, you must reinstall the top cover and the front bezel to complete the installation. You must also reconnect all the cables that you disconnected in “Preparing to install options” on page 48, and, after installing certain options, you must run the Configuration/Setup Utility program.
Page 107 DANGER Overloading an electrical circuit breaker is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, adhere to the instructions in the following statements. a. If you are connecting to a 100–127 V ac power source, connect each power cord to a separate branch circuit.
Page 108: Installing The Front Bezel
Installing the front bezel To install the front bezel: 1. Insert the bottom tabs of the bezel in the matching slots in the server chassis. 2. Press in the tab on the bezel; then, pivot the top of the bezel until the latches 1 snap into place.
Page 109: Reconfiguring The Server And Updating Server Records
Reconfiguring the server and updating server records When you start your server for the first time after you add or remove an internal option or an external SCSI device, you might see a message telling you that the configuration has changed. Device drivers Some options have device drivers that you need to install.
Page 110: Connecting External Options
These cables must have the proper connectors for the SCSI external connector and the external devices. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. Refer to the information that comes with your adapter to determine the number of internal and external connectors, channels, and SCSI devices that the adapter supports.
Page 111: Input/Output Port Connectors
345 600 bits per second. To use a serial port at 345 600 bits per second, you need a shielded serial cable. For information about this cable, contact your IBM marketing representative or your IBM authorized reseller. Each serial port has a 9-pin, male D-shell connector on the back of the server. The pin-number assignments of this connector conform to the industry standard.
Page 112: Parallel Port
The following table shows the pin-number assignments for the serial-port connectors. Table 7. Serial port pin-number assignments Signal Signal Data carrier detect Data set ready Receive data Request to send Transmit data Clear to send Data terminal ready Ring indicator Signal ground When you turn on your server, the POST routine assigns the serial ports to specific communication port addresses.
Page 113: Video Port
Video port The I/O function card in your server has one SVGA video port. This port is used to attach a video monitor. The video port has a 15-pin analog connector on the back of the server. (See “Input/output connectors and expansion slots” on page 11 for the location of the connector.) The following table shows the pin-number assignments for the video connector.
Page 114 Table 10. Keyboard and auxiliary-device port pin-number assignments Signal Data Not connected Ground +5 V dc Clock Not connected Wide Ultra-2 SCSI (LVD) ports Your server has two Wide Ultra-2 SCSI (LVD) bus-master controllers on the I/O function card; one supports internal devices and the other is connected to an external connector for support of external devices.
Page 115 Universal Serial Bus ports The I/O board in your server contains two Universal Serial Bus (USB) ports. Each USB port has an external connector on the rear on the server for attaching devices that previously used serial, parallel, keyboard, mouse, and game ports. USB is an emerging serial interface standard for telephony and multimedia devices.
Page 116 Management Interconnect port. The port has an external connector that must be attached to an optional Y-cable that provides for chaining other compatible service processors for remote access. To obtain an optional Y-cable, contact an IBM reseller or IBM marketing representative.
Page 117: Chapter 5. Board And Adapter Components
(J2) 6 Power on LED (CR2 bottom, green) and processor error LED (CR2 top, amber) 7 Ethernet activity LED (CR3 bottom, amber) and Ethernet link LED (CR3 top, green) 8 I/O function card connector (J4)  Copyright IBM Corp. 2001...
Page 118: I/O Board Component Locations
I/O board component locations A simplified layout of the I/O board is shown in the following illustration. 1 Midplane connector 2 I/O function card slot 3 Voltage regulator module (VRM) connectors 4 Advanced System Management PCI adapter slot 5 USB 1 and USB 2 port connectors 6 PCI switch card connector 7 Hot-plug, 64-bit, PCI slots 10–12 (bus A, 33 MHz) 8 Hot-plug, 64-bit, PCI slots 8–9 (bus B, 66 MHz)
Page 119: I/O Function Card Component Locations
2. The keyboard connector is behind the mouse connector, and is closer to the circuit side of the board. Attention You cannot clear the administrator password by changing the CMOS jumper. If an administrator password is set and then forgotten, contact your IBM service technician. Chapter 5. Board and adapter components...
Page 120: I/O Function Card Jumpers
You cannot clear the administrator password by changing the CMOS jumper. If an administrator password is set and then forgotten, contact your IBM service technician. After you clear the CMOS register contents, move the jumper back to its normal position (pins 1 and 2); then, reinstall the battery on the I/O function card (see “Replacing the battery”...
Page 121: Memory Board Component Locations
Memory board component locations The following simplified layout of a memory board identifies the components. Your server supports two memory boards. Note: Your memory board might look slightly different, depending on the hardware that comes with your server. 1 Midplane connector 2 DIMM connectors (J1–J16) See “LED card (processor and DIMM) LEDs”...
Page 122 Notes: 1. The 100 MHz DIMMs support the registered mode of operation. 2. Install DIMMs with a maximum height of 4.32 cm (1.7 inches). 3. Your server comes with one standard memory board (A), and one or more DIMMs installed on this memory board. You can install an optional memory board (B).
Page 123: Processor-Controller Board Component Locations
Processor-controller board component locations A simplified layout of the processor controller board is shown in the following illustration. 1 Midplane connector 2 Processor-cage release latches (four) 3 Processor-daughterboard slot B connector (secondary slot) 4 Cache coherency filter card connectors 5 Processor-core-frequency-selection jumper block 6 LED card connector 7 Processor-daughterboard slot A connector (primary slot) Chapter 5.
Page 124: Processor-Controller Board Jumpers
Processor-controller board jumpers Table 16 describes the jumper on the processor controller board. Attention: Before moving any jumpers, do the following: 1. Read the safety information in “Safety information” on page 39 through “Handling static-sensitive devices” on page 43. 2. Turn off the server and disconnect all power cords. Notes: 1.
Page 125: Processor-Daughterboard Component Locations
Processor-daughterboard component locations A simplified layout of a processor daughterboard is shown in the following illustration. Your server supports two processor daughterboards. 1 Processor or processor terminator card connectors (A1–A4 or B1–B4) 2 Processor-controller board connector (on opposite side of processor daughterboard) Chapter 5.
Page 126: Scsi Backplane Component Locations
3 SCSI hot-swap drive connectors (on opposite side of backplane) Additional server boards For details about other server boards, for example, the power control card, refer to the IBM xSeries 370 Server Hardware Maintenance Manual, part number 24P2902, which is available for purchase. xSeries 370 User's Reference...
Page 127: Changing Jumper Settings
Changing jumper settings Jumpers located on the I/O function card and processor controller board help you to customize the way your server operates. Your processor controller board and I/O function card contain two-pin jumper blocks and three-pin jumper blocks, respectively. In some cases, groups of jumpers might combine to define a function.
Page 128 2. Reinstall the server top cover or front access cover and connect the cables (see “Completing the installation” on page 90). Three-Pin jumper blocks Three-pin jumper blocks are located on the I/O function card. With the three-pin jumper blocks, each jumper covers two of the three pins on a pin block.
Page 129 card component locations” on page 103 for the connector locations on the I/O function card. c. Remove the two screws 4 located on the metal connector plate inside the server. d. Remove the I/O function card retention bracket 3 on the right side of the card by pulling out the fastener on the bracket.
Page 130 5. Reinstall the I/O function card: a. Refer to the illustration in step 1a on page 112 while you perform the steps in this procedure. b. Carefully grasp the I/O function card by its top edge, and insert the tabs on the bottom edge of the metal connector plate into the matching openings on the server back panel.
Page 131: Chapter 6. Solving Problems
When this occurs, work to correct the cause of the first error message. After the cause of the first error message is corrected, the other error messages might not occur the next time that you run the test.  Copyright IBM Corp. 2001...
Page 132: Server Support
Register and profile your server properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...
Page 133: Power-On Self-Test (Post)
Power-on self-test (POST) When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test or POST. POST does the following: Checks the operation of some basic I/O function card, processor daughterboard, and I/O board operations...
Page 134: Troubleshooting Charts
POST error messages POST error messages occur during startup when POST finds a problem with the hardware or detects a change in the hardware configuration. For more information, see “Viewing the test log” on page 121. System-monitoring messages System-monitoring messages occur as the Advanced System Management PCI Adapter monitors critical system functions.
Page 135: Diagnostic Programs
Diagnostic programs This section includes useful information on running the diagnostic programs. These programs are designed to test the IBM xSeries 370 server. If you want to test a non-IBM product, refer to the information that comes with that product.
Page 136 If the server is turned on already, shut down your operating system and restart the server. 3. After you start the server, several prompts appear on the IBM logo screen. When the prompt Press F2 for Diagnostics appears, press F2.
Page 137: Viewing The Test Log
F2 = Options (a pop-up window appears) F3 = Test log F5 = Run all tests F10 = Deselect all Esc = Exit Enter = Run highlighted tests CTRL+Enter = Run tests in view Using the Online Manual To obtain detailed descriptions of the available tests, press F1 twice to gain access to the Diagnostics Utility program Online Manual.
Page 138 The format for the codes is: fff-ttt-iii-date-cc-text message where: is the three-digit function code that indicates the function being tested when the error occurred. For example, function code 089 is for the processor. is the three-digit failure code that indicates the exact test failure that was encountered.
Page 139: Failed Diagnostic Messages
Failed diagnostic messages The following tables display the primary hardware failure messages that the diagnostic programs might display. Function: core system messages (001) Result Test-specific string Failed Processor daughterboard, I/O function card, or I/O board. Action: Have the system serviced. Function: video system messages (005) Result Test-specific string...
Page 140 Function: SCSI interface messages (030) Result Test-specific string Failed Internal SCSI interface. Action: Have the system serviced. Function: RAID messages (035) Result Test-specific string Failed RAID adapter. Action: Have the system serviced. Failed RAID adapter; indicates POST error. Action: Have the system serviced. Failed RAID adapter;...
Page 141 Function: thermal system messages (175) Result Test-specific string Failed Fan #1 Action: Replace fan 1. If the problem persists, have the system serviced. Failed Fan #2 Action: Replace fan 2. If the problem persists, have the system serviced. Failed Fan #3 Action: Replace fan 3.
Page 142 Function: system cache messages (202) Result Test-specific string Failed Processor in socket number xx. Where xx represents a processor socket. Action: 1. Reseat the processor. 2. If the problem persists, replace the processor. If the problem persists, have the system serviced. Function: diskette drive messages (206) Result Test-specific string...
Page 143: Failed Diagnostic Messages
Failed diagnostic messages The following tables display failures that occur during diagnostic testing that prevent proper testing of the hardware. Function: processor messages (089) Result Test-specific string Failed Test setup error: Processor in socket number xx is installed but not functioning; check system error log.
Page 144 Result Test-specific string Failed Test setup error: Damaged BIOS in ROM. Action: Update the BIOS. See Chapter 7, “Getting help, service, and information” on page 163 for information about obtaining updates. If the problem persists, have the system serviced. Function: system cache messages (202) Result Test-specific string Failed...
Page 145: Power-On Self-Test (Post) Beep Codes
Power-on self-test (POST) beep codes The successful completion of POST is indicated by one beep and the appearance of the first screen of your operating system or application program. More than one beep indicates that POST detected an error. Beep codes are sounded in a series of beeps. For example, a 1–2–4 beep code sounds like one beep, a pause, two consecutive beeps, another pause, and four more consecutive beeps.
Page 146 Running the diagnostic tests can isolate the server component that failed, but you must have your system serviced. If the beep code repeats, have the keyboard, cable, and system serviced. Note: If you have just connected a new mouse or other pointing device, turn off the server and disconnect that device.
Page 147: Post Beep Code Table
POST beep code table Beep Code Description 1-1-2 Processor register test has failed. 1-1-3 Complementary metal oxide semiconductor (CMOS) write/read test has failed. 1-1-4 BIOS flash EEPROM checksum has failed. 1-2-1 Programmable-interval-timer test has failed. 1-2-2 DMA initialization has failed. 1-2-3 DMA page register write/read test has failed.
Page 148 3. If a password prompt appears with a POST message, type the administrator or power-on password; then, press Enter. POST message Description The server failed to load the operating system on three consecutive attempts. All caches are disabled. This can be caused by repeatedly turning the server on and then off or resetting the server.
Page 149 POST message Description A change in device configuration occurred. This error occurs under one or more of the following conditions: A new device has been installed. A device has been moved to a different location or cable connection. A device has been removed or disconnected from a cable. A device is failing and is no longer recognized by the server as being installed.
Page 150 POST message Description A power failure damaged the stored information on the drive-startup sequence. Action: You must reset the drive-startup sequence. From the Configuration/Setup Utility main menu, select Start Options; then, follow the instructions on the screen. For information on using the Configuration/Setup Utility program, see “Using the Configuration/Setup Utility main menu”...
Page 151 POST message Description An error was detected in the L2 cache of one of the processors. This error can be caused by: An incorrectly installed processor A failing processor A processor controller board problem A processor daughterboard problem Action: 1. If you just installed a processor, see “Installing a processor” on page 56 to verify that the new processor is correct for your server.
Page 152 POST message Description An error occurred during POST memory tests and a failing DIMM was disabled. Note: The server can be used with decreased memory. Action: 1. If you just installed memory, see “Installing DIMMs and memory boards” on page 52 to verify that the new memory is correct for your server. Verify that the DIMMs are installed and seated correctly.
Page 153 POST message Description A math coprocessor configuration error occurred. Action: Run the diagnostic program for the processors. If the diagnostic tests fail, have the system serviced. A parallel port configuration error occurred. Action: If you changed a hardware option, make sure that the parallel port setting is correct in the Configuration/Setup Utility program.
Page 154 POST message Description 1762 A hard disk configuration error occurred. Action: 1. Verify that the Configuration/Setup Utility program correctly reflects the number of hard disk drives that you have installed. If the drive information is not correct, change it. (For instructions on using the Configuration/Setup Utility program, see “Using the Configuration/Setup Utility main menu”...
Page 155 POST message Description 1802 A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be defective. Action: 1. Make sure that the I/O addresses for the PCI adapter and all other adapters are set correctly in the Configuration/Setup Utility program.
Page 156 POST message Description 1962 No valid startup devices were found. The system cannot find the startup drive or operating system. Action: Be sure that the drive you want to start from is in the startup sequence. 1. Select Start Options from the Configuration/Setup Utility main menu. (See Chapter 3, “Configuring your server”...
Page 157 POST message Description 000195A01 Processor A01 is not functioning. Action: Replace the processor. If the problem persists, have the system serviced. 000195A02 Processor A02 is not functioning. Action: Replace the processor. If the problem persists, have the system serviced. 000195A03 Processor A03 is not functioning.
Page 158 POST message Description 000197B04 Processor B04 failed the built-in self-test. Action: Replace the processor. If the problem persists, have the system serviced. 0001980A01 The BIOS does not support the current stepping level of processor A01. Action: Update the system BIOS to a level that supports the processors installed in the server.
Page 159 POST message Description 0001981A02 Unable to apply the microcode update for processor A02. Action: The processor might be downlevel. Verify that the current stepping level is supported. If so, the BIOS might be downlevel. In that case, update the system BIOS to a level that supports the processors installed in the server.
Page 160 POST message Description 000199900B Processor bus B is disabled. Action: Replace the cache coherency filter cards. They might be missing or defective. If the problem persists, have the system serviced. 01298001 No update data for processor B01. Action: Update the system BIOS to a level that supports the processors installed in the server.
Page 161 POST message Description 01298105 Invalid update data for processor A01. Action: Update the system BIOS to a level that supports the processors installed in the server. See Chapter 7, “Getting help, service, and information” on page 163 for information on obtaining updates from the World Wide Web. 01298106 Invalid update data for processor A02.
Page 162: System-Monitoring Messages
System-monitoring messages The following table shows the system-monitoring messages that can appear on the information panel. The Advanced System Management PCI adapter monitors critical system functions and generates the messages. Notes: 1. In addition to the actions given for the messages, see “Troubleshooting” on page 148 for general troubleshooting activities that might help you resolve an error.
Page 163 Code Message Description CPU Fail A processor has encountered an error, and will be taken offline. Action: 1. Review the error log for more information regarding the failure. If you enabled the dialout feature through the Advanced System Management PCI adapter, a dialout alert will also occur.
Page 164: Troubleshooting
6. Reinstall the new software or new device. 7. Go to http://www.ibm.com/pc/support on the World Wide Web for answers to frequently asked questions, technical updates, BIOS updates, updates to device drivers, and many other sources of technical support.
Page 165 Monitor self-tests Action Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing instructions.
Page 166 2. Non-IBM monitor cables might cause unpredictable problems. 3. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. See your IBM reseller or IBM marketing representative for information on the enhanced monitor cable.
Page 167 Verify that: just installed does not 1. The option is designed for your server. For a list of supported work. options, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. 2. You followed the installation instructions that were supplied with the option.
Page 168 Option problems Action An IBM option that used Verify that all of the option hardware and cable connections are secure. to work does not work If the option comes with its own test instructions, use those instructions to now. test the option.
Page 169 (For the location of the serial and parallel ports, see “Input/output connectors and expansion slots” on page 11.) Note: Non-IBM printer cables might cause unpredictable problems. 3. You have assigned the printer port correctly in your operating system or application program.
Page 170: Scsi Messages
Advanced System Management PCI Adapter problems Action The Advanced System Disconnect the server from all electrical sources, wait for 30 seconds, and Management PCI adapter reconnect the server to the electrical sources. If the processor error LED is not working properly (CR2 top) lights continuously, have your system serviced.
Page 171: Resolving Configuration Conflicts
Resolving configuration conflicts The Configuration/Setup Utility program configures only the server hardware. It does not consider the requirements of the operating system or the application programs. For these reasons, memory-address configuration conflicts might occur. Changing the software configuration setup The best way to resolve memory-address conflicts is to change the software configuration by changing the addresses that the EMS device driver defined.
Page 172: Power Supply Leds
For more information, see “LEDs for Internal hard disk drives in a ServeRAID environment” on page 158 and “Controls and indicators” on page 7. Power supply LEDs The ac and dc power LEDs on the power supplies provide status information on the power supplies.
Page 173: System Component Status Indicators
Notes: 1. The LED card is not a user-removable component. If the LED card requires service, contact your IBM service technician, IBM reseller, or IBM marketing representative. 2. For an illustration that contains the LED card, see “Removing the processor housing assembly”...
Page 174 Indicator Description Power On LED If a PCI slot is active and power to the slot is present, the indicator for the slot is on. Do not add or remove an adapter from the PCI slot when the Power On LED is on.
Page 175: Replacing The Battery
Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions. CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer.
Page 176 To replace the battery: 1. Turn off the server and peripheral devices, and disconnect all external cables and power cords (see “Preparing to install options” on page 48); then, remove the top cover (see “Removing the top cover” on page 49). 2.
Page 177 4. Remove the battery: a. Use one finger to lift the battery clip over the battery. b. Use one finger to slightly slide the battery toward the rear of the I/O function card. The spring mechanism behind the battery will push it out toward you as you slide it forward.
Page 178 g. Connect the cables that you disconnected in step 2b on page 160. See “I/O function card component locations” on page 103 for the connector locations on the I/O function card. 7. Reinstall the top cover and complete the installation (see “Completing the installation”...
Page 179: Chapter 7. Getting Help, Service, And Information
Chapter 7. Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates.
Page 180: Service Support
IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.
Page 181: Before You Call For Service
Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs See your IBM hardware warranty for a full explanation of IBM's warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software.
Page 182: Using Electronic Support Services
Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.
Page 183: Getting Help Online
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395. Getting help online Online Housecall is a remote communication tool that allows an IBM technical-support representative to access your PC by modem. Many problems can be remotely diagnosed and corrected quickly and easily. In addition to a modem, a remote-access application program is required.
Page 184: Getting Help Around The World
U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227 In all other countries, contact your IBM reseller or IBM marketing representative. Getting help around the world If you travel with your computer or need to move it to another country, you can register for International Warranty Service.
Page 185: Enhanced Pc Support Line
Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list.
Page 186: Ordering Support Line Services
In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: In the U.S., call 1-800-772-2227.
Page 187: Ordering Publications
Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: In the U.S., Canada, and Puerto Rico, call 1-800-879-2755. In other countries, contact your IBM reseller or IBM marketing representative. Chapter 7. Getting help, service, and information...
Page 188 xSeries 370 User's Reference...
Page 189: Appendix A. Product Warranties And Notices
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
Page 190 IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Page 191: Ibm Statement Of Warranty Worldwide Except Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
Page 192 To obtain warranty service for the Machine, contact your reseller or IBM. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation.
Page 193: Part 2 - Worldwide Country-Unique Terms
IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Page 194 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Warranty, IBM's liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.
Page 195 In case IBM or your reseller are unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
Page 196 The following item is added to this paragraph: 3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982. Applicability of suppliers and resellers (unchanged).
Page 197 EGYPT: Limitation of Liability: The following replaces item 2 in this Section: 2. as to any other actual direct damages, IBM's liability will be limited to the total amount you paid for the Machine that is the subject of the claim.
Page 198: Notices
The following item is added to this paragraph: 3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
Page 199: Edition Notice
IBM products (machines and programs), programming, or services that are not announced in your country. Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or services in your country.
Page 200: Processing Date Data
The foregoing is a Year 2000 Readiness Disclosure. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Alert on LAN...
Page 201: Important Notes
IBM. Unless otherwise stated, IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 202: Industry Canada Class A Emission Compliance Statement
Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d'Industrie Canada Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada. Australia and New Zealand Class A statement Attention: This is a Class A product.
Page 203: Index
154 adding advantages of product 4, 79 adapter 68, 71, 76 air circulation external option 94 See also the IBM xSeries 370 9308 Enterprise Rack hot-swap fan 88 Planning Guide internal drive 79, 80 around server 17, 18 memory 52...
Page 204 architecture (continued) BIOS (basic input/output system) (continued) system 2 SCSI B detect jumper (J19) 77, 103, 104 arranging workspace 17 updates 148 assigning interrupt levels 29, 70 blank screen 150 assigning SCSI IDs 80 blocks, jumper, three-pin 112 assistance 164 blocks, jumper, two-pin 111 attaching boot...
Page 205 CD-ROM drive configuration (continued) eject button 7 changing software 155 in-use light 7 Configuration/Setup Utility program 21 laser compliance statement x, 42 conflicts 32, 155 locations 79 default settings preinstalled 79 load default settings 31 sizes 80 device change 133 CD-ROMs EEPROM 20 cleaning 149...
Page 206 connector (continued) customer assistance external SCSI 98 error messages 117 general information 11 input/output locations 95 internal SCSI 98 damaged system keyboard 11, 97 DASD (direct access storage device) memory 52, 54 backplane 80 memory board component locations 105 date and time 23 monitor 11 date data, processing 184 mouse 11...
Page 207 diagnostic utility programs drive (continued) description, test programs 115 types 79 equipment 119 drivers error messages 117, 121 device messages, error 121 for network adapters 76 POST (power-on self-test) 117 installing 4 POST beep codes 117 options 93 running 119 software conflicts 33 starting 119 viewing 120...
Page 208 error messages (continued) features (continued) numeric 131 description 2, 4 parallel port diagnostic (014) 123 Front Side Bus (FSB) 4 PCI interface diagnostic (020) 123 front view 79 POST 118, 131 hot-swap drives 79 power supply diagnostic (075) 124 integrated voltage regulator 2 processor diagnostic (089) 124, 127 PCI, configuring 29 RAID diagnostic (035) 124...
Page 209 159 USB 99 help 164 video 97 See also customer assistance Wide Ultra-2 SCSI (LVD) 98 home page, IBM Personal Computer 163 IBM service center home page, IBM Personal Computing 165 See telephone numbers hot-plug components 37 ID, SCSI...
Page 210 installing (continued) internal drives (continued) keyboard SCSI 79, 80 angle of 17 types and sizes for each bay 80 arm and wrist position 17 internal options 37 connector 97 memory boards 52 number lock 27 memory-access panel 55 port 97 optional devices 118 port connector 11 power supply 84...
Page 211 locations (continued) messages (continued) I/O function card jumpers 104 diskette drive diagnostic (206) 126 internal drives 79 error 121 memory 52 Ethernet diagnostic (301) 126 memory board components 105 Ethernet diagnostic (302) 126 processor controller board components 107 hard disk drive diagnostic (217) 126 processor controller board jumpers 108 memory configuration error 133 processor daughterboard components 109...
Page 212 network (continued) overview (continued) adapters external options 94 See your network-adapter documentation hot-swap fan 88 network and server support services, fee 169 internal drives 79 noise emission values 3 internal options 37 non-volatile random access memory (NVRAM) POST (power-on self-test) 117 nonremovable media 79, 80 power supply 84 notices...
Page 213 pin assignments (continued) power-on password (continued) keyboard port 97, 100 features 24 parallel port 96 forgotten 25 SCSI port 98 on boot 25 serial port 96 setting or changing 25 Universal Serial Bus (USB) ports 99 power-on password override jumper (J14) 103, 104 video port 97 power-on self-test (POST) planning workspace 17...
Page 214 problems, solving (continued) read-only memory (ROM) serial port 152 See ROM (read-only memory) software 153 rear view 11 starting diagnostic programs 119 reconfiguring your server 93 SVGA 150 reducing glare 17 tests 115 registering your server 1 troubleshooting charts 118, 148 reliability, availability, and serviceability (RAS) 5 processing date data 184 remote technical support 167...
Page 215 SCSI (small computer system interface) (continued) serial port 16-bit devices (continued) assignment 23 connector on SCSI backplane 80 connector 95 SCSI IDs supported 81 location 11 68-pin port pin-number assignments 98 pin assignments 95 backplane layout 110 problems 152 cable requirements 76, 80, 94 Universal Bus 23 connector server...
Page 216 Setup program system board See Configuration/Setup utility program See I/O board sine-wave input 3 system card data 23 sizes system error log 31, 118 internal drives 79, 80 System Information 22 memory 52 system prompts 19 server 3 system reliability considerations 38 software system resources 29, 32, 71 error 118, 153...
Page 217 167 See Universal English safety information weight of server 3 United States what your IBM xSeries 370 server offers 4 safety information ix, 41 Wide Ultra-2 SCSI (LVD) United States electronic emission Class A notice 185 ports 98...
Page 218 Part Number: 25P1504 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. 25P15 4...

IBM eServer 370 xSeries User Reference Manual

Safety

About this Book

Chapter 1. Introducing the IBM Xseries 370

Chapter 2. Arranging Your Workspace

Chapter 3. Configuring Your Server

Chapter 4. Installing Options

Chapter 5. Board and Adapter Components

Chapter 6. Solving Problems

Chapter 7. Getting Help, Service, and Information

Appendix A. Product Warranties and Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for IBM eServer 370 xSeries

Summary of Contents for IBM eServer 370 xSeries

Table of Contents