Serverguide Startup Problems - IBM eServer 342 xSeries Installation Manual

ServerGuide startup problems

Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Setup
Setup and Installation CD will not
start.
ServeRAID program cannot view all
installed drives - or - cannot install
NOS.
The Operating System Installation
program continuously loops.
ServerGuide will not start your NOS
CD.
Cannot install NOS - option is
grayed out.
System Updates and Applications
CD
Get "time out" or "Unknown host"
errors
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IBM xSeries 342: Installation Guide
• Ensure that the system is a supported server with a startable (bootable) CD-
ROM drive.
• If the startup (boot) sequence settings have been altered, be sure the CD-
ROM is first in the boot sequence.
• If more than one CD-ROM drive is installed, be sure that only one drive is set
as the primary drive. Start the CD from the primary drive.
• Ensure that there are no duplicate SCSI IDs or IRQ assignments.
• Ensure that the hard disk drive is connected properly.
Free up more space on the hard disk drive.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup
and Installation CD label for a list of NOS versions supported.
Ensure that the NOS is supported on your server. If the NOS is supported, either
there is no logical drive defined (ServeRAID systems) or the ServerGuide System
Partition is not present. Run the ServerGuide setup and configuration program,
and ensure that setup is complete.
Ensure that you have access to the Internet through FTP directly.
Suggested action
Suggested action