Printer Problems; Unable To Print; Print Output Problems - Fuji Xerox DocuCentre SC2020 User Manual

13 Problem Solving

Printer Problems

Unable to Print

The table below lists possible solutions when you are unable to print.
Data remains in
the printer icon.
Data has been
sent to the
machine.

Print Output Problems

The table below lists possible solutions to print output problems.
13
The printout is on
the wrong paper
size.
The image at the
edges of the
paper is missing.
The settings
specified in the
printing options
are disabled.
260
Symptom Possible Cause
The machine's power is not
ON.
The computer's cable is
disconnected.
The machine's cable is
disconnected.
An error has occurred in the
machine.
There is a problem in the
network connecting the
computer and machine.
The port is not activated.
The machine is connected to
multiple computers.
No paper has been loaded.
There is no paper of the
specified size.
An error has occurred in the
machine.
Job execution has been
paused.
Symptom Possible Cause
The wrong size paper was
loaded in the specified tray.
The document exceeds the
machine's printable area.
The print driver of another
model machine is in use.
An option has not been
mounted.
Remedy
Switch the machine's power ON.
Refer to "Power Source" (P.50).
Connect the computer's cable.
Connect the machine's cable.
Refer to "Interface Cables" (P.32).
Check the error information, and take the
required action.
Contact your Network Administrator.
Activate the port to use.
Refer to "Activating the Communication Port To Use"
(P.39).
Wait a while, and then try printing again.
Load paper.
Load paper of the specified size.
Refer to "Loading Paper" (P.65).
Check the error information, and take the
required action.
Use the screen to select whether to cancel the
job.
Remedy
Change the size of the paper loaded in the
tray, or change the print options to use a tray
containing the specified paper size.
Enlarge the machine's print area, or reduce
the document's print area.
Install the machine's print driver.
Check the options mounted in the machine,
and then reselect the items in [Items] under
[Options] in the print driver.