Viewing Fax Queues; Viewing Call Records; Viewing Generated Reports - Fortinet fortivoice Administrator's Manual

You can double-click a fax configuration and view the detailed information on the faxes it stores.
You can also click Download PDF to save a fax.
To search the locally archived faxes, click Search.

Viewing fax queues

The Fax Queue tab lists the faxes waiting to be sent on the FortiVoice unit. For more information
about fax, see
You can also click Download PDF to save a fax in queue.

Viewing call records

Status > Call Detail Records (CDR) displays all the phone calls made during a certain time
period, including time of the call, caller and receiver, call duration, call status, call direction,
trunks used, and call type.
Double-clicking a record displays the detailed call information, including the CDR flow.
You can filter the call records display by clicking the Search button and enter criteria that
records must match in order to be visible. You can also save the call records by clicking the
Download button.

Viewing generated reports

The Call Reports tab displays the call reports and call center reports generated by the FortiVoice
unit. You can delete, view, and/or download generated reports.
FortiVoice units can generate reports automatically according to the report schedules that you
configure. For more information, see
page 247.
To reduce the amount of hard disk space consumed by reports, regularly download then
delete generated reports from the FortiVoice unit.
To view call or call center reports
1. Go to Status > Call Reports> Reports/Call Center Reports.
Fortinet Technologies Inc.
"Configuring fax" on page
"Configuring report profiles and generating call reports" on
Page 31
227.
FortiVoice Enterprise Phone System 4.0.0 Administration Guide