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Summary of Contents for Fortinet FortiFone-450i
- Page 1 FortiFone-450i and FortiFone-550i Telephone User Guide...
- Page 2 FortiFone-450i and FortiFone-550i Telephone User Guide Revision 1 4 October 2011 © Copyright 2011 Fortinet, Inc. All rights reserved. Contents and terms are subject to change by Fortinet without prior notice. Trademarks The names of actual companies and products mentioned herein may be the trademarks of their respective...
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Page 3: Table Of Contents
Provisioning the FortiFone-450i/FortiFone-550i with FortiVoice........ - Page 4 SIP Configuration, General Parameters............24 Outbound Proxy Address.
- Page 5 USING THE FORTIFONE-450I/FORTIFONE-550I PHONE ........
- Page 6 APPENDIX A. SPECIFICATIONS — FORTIFONE-450I/FORTIFONE-550I ........79 Hardware Specifications .
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Page 7: Introduction
For Ethernet networks that do not supply power to the phone: • Use only the FortiFone-450i/FortiFone-550i power supply designed for the region you intend to use the product. This adapter is rated with an output of 48v DC at 0.3 A and a positive tip. - Page 8 Figure 1: FortiFone-550i Front (FortiFone-450i is the same with fewer programmable keys) Item Function Softkeys — Softkeys are interactive and change function based on the state of the phone. Programmable/Flexible keys — Multi-colored LED keys that can be assigned to engage and monitor lines, extensions or queues.
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Page 9: Programmable/Flexible Key States
Flexible keys not assigned for line access may access features such as Speed dial, Intercom, Park and others. LCD LAYOUT The FortiFone-450i phone has a 240x42 dot graphic LCD arranged to show 3 lines of text and is used to display information to the user. The bottom line shows choices associated with the three context-sensitive softkeys located just below the LCD. -
Page 10: Installing The Fortifone-450I/Fortifone-550I
The figure below shows the cable connections for your IP phone. The LAN and desktop PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The FortiFone-450i/FortiFone-550i supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone derives power from the port. -
Page 11: Attaching The Stand
Wiring Chart Connect the IP phone LAN port to the LAN wall jack with the provided Ethernet cable. Optionally connect the IP phone PC port to your desktop PC with an Ethernet cable (not supplied). Power If the LAN port supports PoE then the power adapter is not required. If PoE is not supported on the LAN, connect the power adapter to the power jack on phone. -
Page 12: Wall Mounting
WALL MOUNTING The FortiFone-450i/FortiFone-550i phone supports wall mounting via the base of the phone housing. Wall mount the FortiFone-450i/FortiFone-550i using the instructions below in Figure 4. • Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical separation of 10 cm (4”). - Page 13 Two methods are available for manual configuration. The LCD Configuration Menu permits local configuration using the dial pad and softkeys. The second method employs the FortiFone-450i/ FortiFone-550i Web Manager, which allows access to the IP phone configuration using a Web browser. If configuring the phone for the first time, it is recommended that you use the Web browser as it will save considerable time for the setup process.
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Page 14: Personalizing Your Phone
PERSONALIZING YOUR PHONE HOW TO NAVIGATE THROUGH MENUS To access the configuration menu: • Press the button. To select an item: • Dial the digit associated with the menu item; or • Use the Down softkey to move the cursor to the next item or alternatively use the navigation up and down keys, then press the Select softkey or center navigation key to select an option. -
Page 15: Configuration Overview
Enter the hunt group you normally use to place outgoing calls (example: 9), then press the OK softkey. CONFIGURATION OVERVIEW The FortiFone-450i/FortiFone-550i supports the access and configuration of many parameters directly from the Telephone User Interface. To access the Configuration menu, press the button while the phone is not in use. -
Page 16: Ip Address
IP Address By default the phone is configured to use DHCP to automatically assign an IP address and other LAN parameters. Assigning a static address for the Network Mode requires manual entry of an IP address and other parameters stated in the previous section. The phone requires a valid available IP address for proper operation. -
Page 17: Secondary Dns Address
ID assigned, only frames with the assigned ID are accepted, and all SIP and voice frames sent by the FortiFone-450i/FortiFone-550i include the VLAN ID assigned to the LAN port. FortiVoice phone systems do not support VLAN tagging so this should not be used with FortiVoice phone system deployments. -
Page 18: Vlan Id (Lan)
• Press the button, then select 1. Network Configuration, then 8. VLAN Settings. • Select 1. VLAN Priority (LAN). • Input the VLAN Priority for the LAN port using the dial pad and press the OK softkey to save your entry. FortiFone-550i screen Changing the VLAN Priority requires a reboot of the IP phone. -
Page 19: Vlan Id (Pc)
To disable VLANs, assign the VLAN ID as zero (0). The FortiFone-450i/FortiFone-550i can be assigned to employ the Cisco® Discovery Protocol to determine if VLANs are to be used and the associated VLAN ID. The CDP selection displays only if function_cdp is enabled in the configuration file. -
Page 20: Sip Configuration
SIP CONFIGURATION The SIP Configuration section contains parameters related to SIP accounts, line appearance, and other parameters that allow the phone to register and, if required, subscribe for the line appearance with the appropriate SIP server or PBX. Lines are assigned to the phone’s flexible buttons in consecutive order from the first button. For each line, the following parameters are available: •... -
Page 21: Proxy Port
Proxy Port The Proxy Port defines the UDP port number employed for SIP signaling transport. In common practice, the port number 5060 is used. To change the Proxy Port number: • Press the button, then 2. SIP Configuration, then 1. Line Configuration. •... -
Page 22: Authentication User Name
• Select 4. User Name. • Input the Name using the dial pad and press the OK softkey to save your entry. FortiFone-550i screen To enter alphanumeric characters, select the Mode softkey. Authentication User Name Authentication of the line with the SIP call server requires an Authentication User Name. To assign the Authentication User Name: •... -
Page 23: Registration Status
Registration Status The status of the line registration with the SIP call server can be viewed from this menu. The status is displayed as OK, NOK (Not registered) or undefined (not assigned). To view the Registration status for a line: •... -
Page 24: Extension For Dss Line
Extension for DSS Line A DSS Line requires entry of the associated extension number. Note do not assign a DSS extension number for a private or shared line type. To assign an extension number for a DSS line, • Press the button, then 2. -
Page 25: Backup Proxy Address
To assign the Outbound Proxy Port: • Press the button, then select 2. SIP Configuration, then 3. Outbound Proxy Port. • Input the Outbound Proxy Port using the dial pad and press the OK softkey to save your entry. FortiFone-550i screen Changing the Outbound Proxy Port requires a reboot of the IP phone. -
Page 26: Local Udp Port
Local UDP Port The Local UDP Port defines the port, normally 5060, that the phone uses to send and receive SIP signaling packets. In some instances, particularly when behind a firewall, port 5060 may already be in use or problematic with SIP aware routers. To change the Local UDP Port: •... -
Page 27: Registration Expiry
Registration Expiry To ensure a regular connection, the phone periodically re-registers with the proxy or SIP server. Unless defined by the host server during registration, the Register Expires timer determines the interval between registration attempts and can be set from 0 to 86400 seconds. The default is 3600 seconds (1 hour). To modify the Registration Expires timer: •... -
Page 28: Stun Server
STUN Server When the phone is located behind NAT and a STUN server is required, enter a STUN server IP address or FQDN to enable this feature that helps traverse firewalls in limited conditions. • To assign a STUN server: •... -
Page 29: Default Ring Type
FortiFone-550i screen Disable Ringer The FortiFone-450i/FortiFone-550i can be programmed not to ring when an incoming call is received. It will still light up the LCD, light up the Incoming Call Indicator and show the Caller ID. To disable the ringer: •... -
Page 30: Headset Auto Mode
Speed Dial Number The FortiFone-450i/FortiFone-550i phone includes a Directory Phone Book of Speed Dial numbers that supports up to 80 entries. Each phone book record includes a speed dial number consisting of two (2) digits. Dialing the speed dial number (00–79) then pressing the Dial softkey, places a call using the contact information from the associated phone book record. -
Page 31: Key Tone
Please contact your administrator. Backlight The LCD on the FortiFone-450i/FortiFone-550i supports a backlight option. The option can be adjusted to have the backlight remain on after any phone activity for a range of 10 seconds to 3 minutes. There is also the option to have it always on. -
Page 32: Bluetooth Headset Status Indicators
A Bluetooth headset must be paired with the FortiFone-60b Bluetooth module before it can be connected (activated). Up to five (5) headsets may be paired with the FortiFone-550i at one time. Only one headset can be used at a time. Once paired, the phone can be placed on and off hook using a compatible Bluetooth headset. -
Page 33: Deleting A Headset From The Paired List
• Press the Connect softkey to disconnect the current headset and connect to the alternate headset. • Press the button to exit the menu. Deleting a Headset from the Paired List A Bluetooth headset can be removed from the Paired list. This is most useful when replacing an older or lost headset with a new one. -
Page 34: Do Not Disturb
If Call Waiting is disabled, the phone will return a busy status to the phone system and it will handle the call accordingly. By default, Call Waiting is enabled on all FortiFone-450i/FortiFone-550i phones. To enable/disable Call Waiting: •... -
Page 35: Call Hold Ringback
Press the Back softkey or the button to exit the menu. Anonymous Call Block FortiFone-550i screen The FortiFone-450i/FortiFone-550i phone can block incoming calls with an anonymous caller ID. To enable/disable Anonymous Call Blocking: • Press the button, then select 4. Call Preferences, then 7. Anonymous Call Block. -
Page 36: Access Code Prefix
Access Code Prefix The FortiFone-450i/FortiFone-550i phone can automatically prepend digits* to a phone number dialed from the Missed Calls log, Received Calls log or Phone Book. For example, you should program a Hunt Group (ie. 9) if you normally dial 9 to reach an outside line. This will ensure that calls placed from the Call Logs or Phone Book are properly dialed out of the system. -
Page 37: To Add Entries To The Phone Book Using The Telephone Interface
• An optional header can be included at the beginning of the CSV file as shown above. It is not required. To load a CSV file to a phone from a PC located on the same LAN as the phone: •... -
Page 38: Deleting A Phone Book Record
• Press the button, then select 5. Directory, then 1 .Phone Book. • Select a contact to edit using the Up and Down navigation keys. • Press the Right navigation button to scroll to the additional softkey options. • Press the Edit softkey. FortiFone-550i screen •... -
Page 39: Searching The Phone Book
• Press the Right navigation button to scroll to the additional softkey options. • Press the DelAll softkey. FortiFone-550i screen • Press the Yes softkey to confirm deletion of all contacts or No to retain the contacts and return to the Phone Book. FortiFone-550i screen Searching the Phone Book To search for the Phone Book using either Name or Number:... -
Page 40: Call Log
• Press the Dial softkey to place the call. Call Log FortiFone-550i screen The phone stores logs to track inbound and outbound calls. There are 3 separate logs that support 30 entries each. The memory for the logs is circular so if the logs are not cleared when the capacity reaches 30, the oldest entries are automatically overwritten by new entries. -
Page 41: Set To Defaults
• Press OK to store the current name or edit/add a name, then press OK. • Confirm the phone number or edit as is necessary. If an Access Code Prefix (hunt group number) has been configured for the phone, do not add a hunt group prefix. -
Page 42: Information
INFORMATION The FortiFone-450i/FortiFone-550i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, hardware and firmware version. - Page 43 • Press the Yes softkey to reboot the phone, or press No to cancel this menu. • If you press No, any parameter changes will only update after the next reboot. FortiFone-550i screen F O R T I F O N E - 4 5 0 i A N D F O R T I F O N E - 5 5 0 i T E L E P H O N E U S E R G U I D E...
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Page 44: Using Web Manager For Configuration
LOGIN & SITE MAP • Point your browser at the IP address currently assigned to the FortiFone-450i/FortiFone-550i phone. Example: http://10.10.10.1. • To confirm the address from the phone, press the button, then 8. - Page 45 • Once logged in, the following Site Map page is loaded. FortiFone-550i screen The Site Map page is divided into 2 sections: the left hand navigation menu and page content on the right side for the various sections. Select the desired page from either the navigation menu or the site map. F O R T I F O N E - 4 5 0 i A N D F O R T I F O N E - 5 5 0 i T E L E P H O N E U S E R G U I D E...
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Page 46: Voip Configuration
VOIP CONFIGURATION At the top of the VoIP Configuration page is a table indicating the SIP lines available. Selecting a line from the list will display the characteristics assigned for the line. If the phone is provisioned with a FortiVoice system, these values will automatically be assigned. F O R T I F O N E - 4 5 0 i A N D F O R T I F O N E - 5 5 0 i T E L E P H O N E U S E R G U I D E... -
Page 47: Line Based Parameters
Line based parameters • Proxy Address: The IP address or FQDN of the phone system, SIP server or SIP proxy. • Proxy Port: The server port for incoming SIP requests and outgoing responses. • Display Name: The name used for outgoing Caller ID. The display name assigned for Line 1 also displays on the LCD display when idle. -
Page 48: Lan Configuration
• Codec Priority: Select the priority for audio codecs. • Centralized Conference: This parameter enables or disables server control and processing of conferences. When enabled, the server provides a single RTP stream for the conference. When disabled, the phone processes separate RTP streams for each participant, maximum 3-parties. A URL is required for centralized conference. -
Page 49: Call Preferences
When complete, select the Save button to store the new values to the phone. The MAC address is fixed and cannot be modified. The IP address, subnet mask, etc. can only be changed if the static Network Mode is assigned. Changing any values on the LAN page requires a reboot. -
Page 50: Dial Plan
• Access Code Prefix: To simplify dialing from the Phonebook or Call Logs, enter a hunt group (9, 81-88) that you would like the phone to use as a prefix to place calls using the specified hunt group. If direct line access is enabled for the extension, then leave blank. -
Page 51: Simple Dial Plan
• TRNC: Defines the number of digits to delete (truncate) from the number dialed. • Pre: Defines the digits to insert in front of the number (including if truncated). • Post: Defines the digits to insert at the end of the number (including if truncated). •... -
Page 52: 2Nd Dial Tone
Number TRNC Post Pause Extra 91?????????? NULL NULL NULL 0.0.0.0 0 9011~ NULL NULL NULL 0.0.0.0 2nd Dial Tone Customer requirements To provide second dial tone after a 9 is dialed, establish a Dial Plan as below. Number TRNC Post Pause Extra NULL... -
Page 53: Digit Map Table
Digit Map Table Using the Digit Map Table, a string of 512 characters may be entered to define the dial plan. Within the string, individual numbers are entered, separated by a '|'. In addition to dial pad digits, special characters may be entered as follows: matches any single digit (0 to 9). -
Page 54: Complex Dial Plan
From this map, if the user dials 0 as the first digit, the phone will wait for the pause time for additional digits. After the pause, if no additional digits are dialed, the phone places a call to the Operator. In addition, after the user dials any seven digits, the call is processed. -
Page 55: Phone Information
PHONE INFORMATION The Phone Information page displays useful information for the FortiFone-450i/FortiFone-550i phone. In addition, it is possible to change the Web Manager password from this page. To change the phone name: • Enter the desired name. • When complete, press the Save button. -
Page 56: Phone Settings
PHONE SETTINGS The Phone Settings page contains a mix of parameters that should only be changed if familiar with the resulting change. Phone Settings • Frame Duration: Sets the interval to send/receive RTP packets in milliseconds. Do not change this value if you do not understand the settings. -
Page 57: Functions
• Use Speed Number: Enable or disable using 2-digit dialing to dial contacts from the Phone Book. • Key Tone: enables or disables the tone generated when a button on the phone is pressed. • End of Digit: A digit can be specified for terminating a dialing string. # is the default. •... -
Page 58: Phone Book
PHONE BOOK The phone includes an internal Phone Book with 80 contact records. Calls to a contact can be made using the Speed number (00–79). Records may be added, edited, deleted or searched from the phone interface via the Phone Book section under the Directory. To add a Phone Book entry: •... -
Page 59: Loading A Contact List Using A Web Browser
The Phone Book can be downloaded or uploaded to and from a comma-separated value (CSV) file. To upload/download: • Click the Browse button and locate the desired CSV file on your PC. • Select Upload or Download, as desired. Loading a contact list using a web browser Note: The contact list must use the following format: SpeedNumber,Name,PhoneNumber,Information (optional) Example:... -
Page 60: Multicast Paging
MULTICAST PAGING The phone supports multicast paging. It can be configured to listen for paging announcements made on a specific multicast IP address and port. Pages received on a matching multicast IP address and port will play through the speakerphone when the phone is idle. -
Page 61: Programmable Keys
PROGRAMMABLE KEYS The FortiFone-450i has 10 flexible keys (FortiFone-550i has 22) that can be assigned to various functions. When programmed by a phone system, these keys are usually defined via the configuration file. For keys set to user defined in FortiVoice software (shown as None in the web interface of the phone), these keys can be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the FortiVoice system. -
Page 62: Call Log
• Select the ClearAll button. CAUTION: selecting ClearAll will immediately clear all programmed keys on the phone so ensure this is an intended action. CALL LOG The Call Log page provides a list of all calls (incoming, outgoing or missed) for the extension. The log is organized to show the type of call —... -
Page 63: Network Time Configuration
NETWORK TIME CONFIGURATION The Network Time Configuration page allows you to configure the parameters required for proper maintenance of the time and date on the phone. If provisioned by FortiVoice, nothing needs to be changed on this page. Configurable Parameters •... - Page 64 • DST Configuration: If DST is enabled, then rules for when it is engaged and disengaged need to be configured. DST can be configured to start and end on specific dates or switch according to a day of the week in a certain month (typically used in North America). Known public SNTP servers that can be used: —...
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Page 65: Upgrade Configuration
UPGRADE CONFIGURATION If using with FortiVoice, these parameters should never need to be altered. When performing a firmware update, follow the instructions provided in the Start Guide or support section of the website. On the Upgrade Configuration page, the results of the most recent download attempt are displayed at the top. - Page 66 • HTTPS URL: is the URL of the HTTP/HTTPS server where configuration and software files are located. Select the Received by DHCP on boot check box if the phone will use the DHCP Option defined to retrieve the URL. If the option is present, the provisioning type is changed automatically to HTTP/ HTTPS using the URL from the DHCP option and default option 160.
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Page 67: Qos Configuration
QOS CONFIGURATION Only make adjustments if you understand how these features work. Diffserv Configuration DiffServ Code Point (DSCP) or ToS establishes the priority of voice packets. Compatible routers apply the DSCP for packet priority, handling higher priority packets first. However, at congested routers, higher priority packets are discarded first. -
Page 68: Load Default
• When done making changes, press the Save button. Modifications made to the IEEE 802.1p/Q configuration require a reboot of the phone. If CDP is enabled, manual VLAN settings are overwritten during a reboot of the phone. To use manually defined VLAN settings, disable CDP. -
Page 69: Using The Fortifone-450I/Fortifone-550I Phone
USING THE FORTIFONE-450i/FORTIFONE-550i PHONE RECEIVING A CALL When you receive a call, the phone rings while the LCD displays the incoming call information and the associated extension button flashes. To answer an incoming call: • Lift the handset. You may press the button, line button or the Answer softkey to activate the speakerphone. -
Page 70: Putting A Call On Hold
PUTTING A CALL ON HOLD When placing a call on hold, the held party cannot hear you and you will not hear the held party. The held party will hear MOH (Music On Hold), if configured with the phone system. While a call is on hold, you can answer or place other calls and can toggle between held calls on the same dedicated extension key. -
Page 71: 3-Party Conference
Press the Answer softkey. The first call will be placed on hold and you will be connected to the second caller. REDIAL The FortiFone-450i/FortiFone-550i saves the last number dialed and allows you to redial the number with the touch of a button. To redial a call: •... -
Page 72: Dialing Using A Speed Dial Number
DIALING USING A SPEED DIAL NUMBER The FortiFone-450i/FortiFone-550i has a Phone Book that can store up to 80 contacts. Each record includes a name, contact information and a speed dial number (00–79). When you dial a speed dial number, the phone initiates a call to the contact. By default, the speed dialing feature is enabled. If disabled, this feature will not work. -
Page 73: Line/Extension Appearance Coverage
LINE/EXTENSION APPEARANCE COVERAGE The FortiFone-450i/FortiFone-550i has BLF/DSS line functionality that addresses the special needs typically associated with an Attendant or Secretarial answering position but may be used for any employee. Options to monitor lines, extensions or queues are programmed on a key-by-key basis in the phone system. -
Page 74: Using Your Fortifone-450I/Fortifone-550I Phone With Fortivoice
USING YOUR FORTIFONE-450i/FORTIFONE-550i PHONE WITH FORTIVOICE ACCESS AN OUTSIDE LINE Dial hunt group 9 or 81–88 (Americas, UK), dial 0 or 81–88 (other countries). No hunt group is required if Direct Line Access is enabled. You can select a line directly if it has a programmed key. -
Page 75: Voicemail
Park a caller Press the programmed Park key. Otherwise, press the button + *510 + #. The system will respond with a parking orbit. Retrieve a parked caller At the dial tone, press the programmed UnPark key, then dial orbit + #. Otherwise, dial ** + orbit + #. Two-way intercom/group paging to FortiVoice phones Press the programmed Intercom or Group Page key + extension + Dial softkey. -
Page 76: Updating The Firmware
Using the IP Phone Update Utility If your phones are on a closed network (no Internet access), or you are having problems with updating over the Internet, you can download the IP Phone Update Utility from the Fortinet Technical Support website for FortiVoice at: http://www.fortinet.com/fortivoice... -
Page 77: Troubleshooting
TROUBLESHOOTING INFORMATION The FortiFone-450i/FortiFone-550i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, and hardware and firmware version. This information may be useful if calling Fortinet Support. -
Page 78: Troubleshooting Guide
TROUBLESHOOTING GUIDE Symptom Corrective Action LCD Off 1. Ensure PoE cable or power adapter is properly connected. 2. Check/replace AC/DC adapter. Handset off-hook, no dial tone 1. Ensure the RJ-45 cable is correctly connected. 2. Make sure that the SIP Server IP Address is correct. Button LEDs flash Line not registered with the SIP server (FortiVoice phone system) alternating red/yellow... -
Page 79: Appendix A. Specifications
802.3af or AC/DC power adapter Message indicator, speakerphone, mute, DND, headset, red LEDs LED Indicators 10 programmable buttons with multi-colored LEDs (FortiFone-450i) 22 programmable buttons with multi-colored LEDs (FortiFone-550i) 240 x 42 dot graphic (FortiFone-450i) 240 x 56 dot graphic (FortiFone-550i) 20.8 x 22.3 x 10.5 cm... -
Page 80: Appendix B. Character Table For Dial Pad Model
APPENDIX B. CHARACTER TABLE FOR DIAL PAD MODEL The FortiFone-450i/FortiFone-550i supports a special character mode for en terni ng non-numeric characters. The table below covers all possible character options. Digit DIal Pad Mode Upper Case Lower Case Symbols ‘[A]’ ‘[a]’... -
Page 81: Regulatory And Safety Notices
REGULATORY AND SAFETY NOTICES RADIO FREQUENCY EMISSIONS FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. -
Page 82: European Union Declarations Of Conformity
European Union Declarations of Conformity Fortinet declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, • Electromagnetic Compatibility Directive (89/336/EEC) and •... -
Page 83: Limited Warranty
LIMITED WARRANTY For detailed warranty information, please visit Fortinet Technical Support at: http://www.fortinet.com/fortivoice WARRANTY REPAIR SERVICES Should the set fail during the warranty period: • In North America, please call 1-866-393-9960 for further information. • Outside North America, contact your sales representative for return instructions. - Page 84 F O R T I F O N E - 4 5 0 i A N D F O R T I F O N E - 5 5 0 i T E L E P H O N E U S E R G U I D E...
- Page 85 www.fortinet.com...
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