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Configuring setups for phone users
The FortiVoice system provides a user web portal where phone users can view their call logs,
configure and manage their own messaging, and access other features.
This section contains information that you may need to inform or assist your phone users so
that they can use the FortiVoice features.
This information is not the same as what is included in the help for FortiVoice user web portal. It
is included in this guide because:
• Phone users need to know how to access the FortiVoice user web portal and its online help.
• Phone users need to know the feature codes they can use on the phones.
• Phone users need to know how to change the voicemail password on the web portal and on
the phone.
• Phone users may be confused if they try to enable a feature that you disabled (such as call
waiting or do not disturb).
• You may need to tailor some information to your network or phone users.
This topic includes:
•
Accessing the user web portal
•
Changing the user PIN
•
Receiving and sending fax
•
Using the operator console
•
Setting user privileges and preferences
•
Setting the feature codes
Accessing the user web portal
FortiVoice user web portal is a special web site located on a FortiVoice unit. This web portal
allows a phone user to:
• check your voicemail including playing, deleting, or saving the voicemails
• receive and send fax
• Use the agent console to manage queue calls
• Use the operator console to process company calls
• check your call record for received, placed, or missed calls
• check your recorded calls including playing, deleting, or saving the voicemails
• view your corporate phone directory
• check the feature codes that you can dial on your phone keypad
• configure your extension according to your preferences
• manage calls
• configure phone profiles
• customize sound files
Several modern, popular web browsers are supported, so you can use FortiVoice user web
portal through the web browser of your choice.
Fortinet Technologies Inc.
Page 19
FortiVoice Enterprise Phone System 4.0.0 Administration Guide
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