Fortinet fortivoice Administrator's Manual page 222

Depending on their privileges, agents can log into a queue to answer calls or transfer calls to
another queue, which can then be answered by another available agent.
Agents can be static or dynamic. Static agents are always connected to the queues, and
dynamic agents need to log into the queue in order to process calls.
To view the call queues, go to Call Features > Call Queue.
Figure 83:Call queues
GUI field
Name
Display Name
Number
Agents
To create a call queue
1. Go to Call Features > Call Queue.
2. Click New.
3. Configure the following:
Fortinet Technologies Inc.
Description
The name of the call queue.
The queue name displaying on the queue extension.
The extension number for the call queue.
The extensions of the agents enrolled in the queue.
Page 222 FortiVoice Enterprise Phone System 4.0.0 Administration Guide