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Troubleshooting
Related Manuals for Fortinet FortiFone FON-460i
Summary of Contents for Fortinet FortiFone FON-460i
- Page 1 FortiFone™ User Guide for FON-450i/460i and FON-550i/560i...
- Page 2 ® , are registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance metrics contained herein were attained in internal lab tests under ideal conditions, and performance may vary.
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Page 3: Table Of Contents
Contents Introduction....................... 1 Phone Features......................1 Requirements......................1 Flexible Key States ....................3 Display Layout ......................3 Installation......................4 Connecting the Phone ..................... 4 Attaching the Stand ....................5 Wall Mounting ......................6 Provisioning the phone with FortiVoice ..............6 Provisioning the phone for use with an alternate system ........ - Page 4 Authentication Password ................17 Registration Status..................18 Line Type....................18 Extension for DSS Line ................19 SIP Configuration, General Parameters ............19 Outbound Proxy Address................19 Outbound Proxy Port ................. 20 Backup Proxy Address ................20 Backup Proxy Port ..................20 Local UDP Port ..................
- Page 5 Anonymous Call Block..................32 Access Code Prefix..................33 Directory ........................ 33 Phone Book ..................... 33 Adding a Phone Book Record ..............33 Loading a Contact List using a Web Browser ..........34 To add entries to the Phone Book using the telephone interface ....35 Editing a Contact ..................
- Page 6 Phone Book ......................55 Loading a contact list using a web browser ............ 56 Downloading the phone book to a file on a PC using a web browser..... 56 Multicast Paging ....................57 Paging Prefix....................57 Priority Paging Group..................57 General Paging Group ..................
- Page 7 Using your Phone with FortiVoice ..............70 Access an outside line ................... 70 ACCESSING Features ................... 70 Voicemail........................ 71 Updating the Firmware ..................71 Troubleshooting ..................... 72 Information......................72 Troubleshooting Guide ..................73 Appendix A. Specifications................74 Hardware Specifications..................74 Appendix B.
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Page 8: Introduction
Introduction Phone Features • 3.75” x 1.00” backlit LCD display (FON-450i/460i), 3.5” x 1.25” backlit LCD display (FON-550i/560i) • 10 flexible keys with LEDs (FON-450i/460i), 22 flexible keys with LEDs (FON-550i/560i) • Up to 34* line/extension/queue appearance options with LEDs (FON-450i/460i), Up to 46* line/extension/queue appearance options with LEDs (FON-550i/560i) •... - Page 9 Figure 1: FON-550i/560i front (FON-450i/460i is the same with fewer flexible keys) Item Function Softkeys — softkeys change function based on the state of the phone. Flexible keys — multi-colored LED keys that can be assigned to engage and monitor lines, extensions or queues. They can also be programmed as function and speed dial keys.
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Page 10: Flexible Key States
Flexible Key States Flexible keys assigned for line, extension or queue appearances will monitor the status of those resources. Status LED Color LED Pattern Flashing approximately once every Incoming call Green 1/2 second Line in use on this phone Green On solid Call on hold at extension Green... -
Page 11: Installation
Installation Connecting the Phone The figure below shows the cable connections for your IP phone. The LAN and desktop PC connections employ standard Ethernet cables terminated with RJ-45 connectors. The phone supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. If the LAN port does not support PoE, use the AC/DC adaptor. -
Page 12: Attaching The Stand
Attaching the Stand The angle of the phone is set by the attachment of the provided stand in one of two positions (30° or 55°). To attach the stand, 1. Choose the desired angle for the phone. 2. Align the tabs on the stand with the notches in the base of the phone. 3. -
Page 13: Wall Mounting
Wall Mounting Wall mount the phone using the instructions below. • Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical separation of 10 cm (4”). • Insert two anchors into the holes, then insert and tighten two screws (not included) leaving about 2.5 mm (1/8”) exposed. - Page 14 In addition, using static IP addressing requires manual entry of the following IP network configuration data. • IP address of the phone • Default gateway address • Subnet mask Two methods are available for manual configuration. The LCD Configuration Menu permits local configuration using the dial pad and softkeys.
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Page 15: Personalizing Your Phone
Personalizing your Phone How to Navigate through Menus To access the configuration menu: • Press the button. To select an item: • Dial the digit associated with the menu item; or • Use the Down softkey to move the cursor to the next item or alternatively use the navigation up and down keys, then press the Select softkey or center navigation key to select an option. -
Page 16: Configuration Overview
Configuration Overview The phone supports the access and configuration of many parameters directly from the Telephone User Interface. To access the Configuration menu, press the button while the phone is not in use. The configuration menu consists of several sub menus as listed below: 1. -
Page 17: Ip Address
IP Address By default the phone is configured to use DHCP to automatically assign an IP address and other LAN parameters. Assigning a static address for the Network Mode requires manual entry of an IP address and other parameters stated in the previous section. The phone requires a valid available IP address for proper operation. -
Page 18: Primary Dns Address
Primary DNS Address The phone uses the primary DNS server to resolve any FQDN entries to an IP address. To assign the Primary DNS Address: • Press the button, then select 1. Network Configuration, then 5. Primary DNS Address. • Input the Primary DNS Address using the dial pad and press the OK softkey to save the changes. -
Page 19: Vlan Priority (Lan)
VLAN Priority (LAN) The VLAN Priority (LAN) establishes the priority for Ethernet frames from the LAN port including signaling and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP phone uses only standard Ethernet frames. To assign VLAN Priority for the LAN (voice) port: •... -
Page 20: Vlan Priority (Pc)
VLAN Priority (PC) The VLAN Priority (PC) establishes the priority for Ethernet frames for the phone PC port. Setting the VLAN ID to zero (0) disables VLAN framing and the phone will use only standard Ethernet frames. To assign the VLAN Priority for the PC port: •... -
Page 21: Cdp
The phone can be assigned to employ the Cisco Discovery Protocol to determine if VLANs are ® to be used and the associated VLAN ID. The CDP selection displays only if function_cdp is enabled in the configuration file. As a default, the CDP parameter is disabled since FortiVoice does not use VLAN tagging. -
Page 22: Sip Configuration, Line Parameters
SIP Configuration, Line Parameters Assign parameters in this section for each SIP line. SIP Server Address The SIP Server Address is the IP address or FQDN of the SIP server or PBX. Different SIP servers can be defined for each line. To assign the Call Server address: •... -
Page 23: Display Name
Display Name When assigned, the Display Name is used in SIP calls as the Caller ID name. To enter the Display Name: • Press the button, then 2. SIP Configuration, then 1. Line Configuration. • Enter the line button number or move the cursor using the Down softkey and press the Select softkey to select a line. -
Page 24: Authentication User Name
Authentication User Name Authentication of the line with the SIP call server requires an Authentication User Name. • To assign the Authentication User Name: • Press the button, then 2. SIP Configuration, then 1. Line Configuration. • Enter the line button number or move the cursor using the Down softkey and press the Select softkey to select a line. -
Page 25: Registration Status
Registration Status The status of the line registration with the SIP call server can be viewed from this menu. The status is displayed as OK, NOK (Not registered) or undefined (not assigned). To view the Registration status for a line: •... -
Page 26: Extension For Dss Line
Extension for DSS Line A DSS Line requires entry of the associated extension number. Note: do not assign a DSS extension number for a private or shared line type. • To assign an extension number for a DSS line, • Press the button, then 2. -
Page 27: Outbound Proxy Port
Outbound Proxy Port With the Outbound Proxy Server defined, the associated port must be defined as the Outbound Proxy Port. All SIP requests are sent to the assigned port instead of the proxy port configured in the section “Proxy Port” on page To assign the Outbound Proxy Port: •... -
Page 28: Local Udp Port
Changing the Backup Proxy Port requires a reboot of the IP phone. Local UDP Port The Local UDP Port defines the port, normally 5060, that the phone uses to send and receive SIP signaling packets. In some instances, particularly when behind a firewall, port 5060 may already be in use or problematic with SIP aware routers. -
Page 29: Proxy Registration
Proxy Registration If Proxy Registration is set to Yes, the phone will register with the appropriate SIP or proxy server upon initial power-up, during a reboot and at periodic intervals based on the timer defined by the server. To enable Proxy Registration: •... -
Page 30: Domain
Domain The Domain specifies the domain for SIP service when the provider desires to use a specific SIP domain for the phone. To assign the Domain: • Press the button, then select 2. SIP Configuration, then 11. Domain. • Input the Domain name using the dial pad and press the OK softkey to save your entry. -
Page 31: Phone Settings
Phone Settings Under the Phone Settings menu item, the user parameters listed below can be changed. — LCD Contrast — Ring Settings — Disable Ringer — Headset Auto Mode — Programmable/Flexible Key Settings — Time Configuration — Firmware Update — Speed Dial Number —... -
Page 32: Line Ring Setting
Line Ring Setting To adjust the Ring Type for a line: • Press the button, then select 3. Phone Settings then 2. Ring Settings. • Dial the line number plus one (2 for Line 1 or 3 for Line 2), or move the cursor to Line n Configuration using the Down softkey and press the Select softkey. -
Page 33: Headset Auto Mode
Headset Auto Mode The phone supports the use of headsets that have a standard RJ22 jack. With Headset Auto Mode enabled, all calls automatically use the headset when engaging lines, redial, speed dials etc. To enable Headset Auto Mode: • Press the button, then select 3. -
Page 34: Key Tone
When enabled, dialing an empty Speed Dial Number terminates the call and the LCD will show Disconnected. Key Tone If desired, a tone can be played out when a button on the phone is pressed. To enable/disable the Key Tone: •... -
Page 35: Bluetooth (Visible If Optional Bluetooth Module Is Installed)
Bluetooth (visible if optional Bluetooth module is installed) The phone can be equipped with an optional Bluetooth module. With the module installed, up to 5 Bluetooth headsets can be paired with the phone. When using a good quality headset, you will be able to control the On/Off hook status of the phone using the headset. -
Page 36: Bluetooth Headset Status Indicators
Bluetooth Headset Status Indicators Bluetooth icon, indicates the optional Bluetooth module is properly installed with no headsets paired to the phone. When blinking rapidly, the phone is searching or attempting to pair with a headset. Bluetooth paired icon, indicates one or more (maximum 5) headsets are paired with the module but none are active. -
Page 37: Bluetooth Module Information
Bluetooth Module Information The Bluetooth module has a universally unique identifier (UUID) assigned to it. Example: 00:22:A5:21:AA:C1. View the UUID for the Bluetooth module installed in a phone. On the FON-550i: • Press the button. • Dial to access 3. Phone Settings, then dial to access 12. -
Page 38: Call Waiting
Call Waiting With Call Waiting configured for a FortiVoice extension, notification of a new incoming call is indicated via several methods. The dedicated extension button flashes to indicate the new call, and an optional beep tone is delivered over the existing conversation. In addition, the LCD displays the incoming Caller ID during the notification. -
Page 39: Message Waiting Tone
Message Waiting Tone When the notification of a new message is received, the Message LED flashes. As an option, a brief “stutter” dial tone will provide an audible indication for a message waiting when going off hook to place calls. To enable/disable stutter dial tone for a message wait indication: •... -
Page 40: Access Code Prefix
Access Code Prefix The phone can automatically prepend digits* to a phone number dialed from the Missed Calls log, Received Calls log or Phone Book. For example, you should program a Hunt Group (ie. 9) if you normally dial to reach an outside line. This will ensure that calls placed from the Call Logs or Phone Book are properly dialed out of the system. -
Page 41: Loading A Contact List Using A Web Browser
Loading a Contact List using a Web Browser The contact list must use the following format: SpeedNumber,Name,PhoneNumber,Information (optional) Example: SpeedNumber,Name,PhoneNumber,Information 1,Joe Smith,5555555555,Head Office 2,Jane Mbete,5555555555,Ottawa 3,Samantha Park,8883331234 4,Scott Duff,8004441111,sduff@example.com • The file must be saved in .csv format. • The phone number field cannot contain spaces, dashes, decimals or other characters. Only use numbers. -
Page 42: To Add Entries To The Phone Book Using The Telephone Interface
To add entries to the Phone Book using the telephone interface • Press the button, then select 5. Directory, then 1. Phone Book. • Press the Add softkey. • Enter a name for the new contact, then press the OK softkey. FON-550i/560i screen •... -
Page 43: Deleting A Phone Book Record
• If required, edit the phone number and press the OK softkey. FON-550i/560i screen • Select the Ring Tone to use when receiving a call from this contact and press the OK softkey. FON-550i/560i screen • If required, enter a new Speed Dial Number for the contact and press the OK softkey. -
Page 44: Searching The Phone Book
Searching the Phone Book To search for the Phone Book using either Name or Number: • Press the button, then select 5. Directory then 1. Phone Book. • Press the Right navigation button to scroll to the additional softkey options. •... -
Page 45: Call Log
Call Log The phone stores logs to track inbound and outbound calls. There are 3 separate logs that support 30 entries each. The memory for the logs is circular so if the logs are not cleared when the capacity reaches 30, the oldest entries are automatically overwritten by new entries. Missed Calls stores any calls that were unanswered. -
Page 46: Set To Defaults
• Optionally, select a ring tone that will be used when the Call ID is matched for inbound calls. Set to Defaults will use the default ring cadence and tone. Press Select to continue. • Assign an available 2-digit speed dial number (00–79), then press OK. This number can be used to quick dial. -
Page 47: Information
Information The phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, hardware and firmware version. •... -
Page 48: Using Web Manager For Configuration
Using Web Manager for Configuration The Web Manager is a web-based tool for configuring phone parameters. The Web Manager has access to all parameters including some not available through the LCD Configuration Menu. It also provides for an easier method to view, make changes or load a contact list to the phone book. - Page 49 • Once logged in, the following Site Map page is loaded. For illustration purposes, the following screens in this section do not show the left navigation menu. The Site Map page is divided into 2 sections: the left hand navigation menu and page content on the right side for the various sections.
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Page 50: Voip Configuration
VoIP Configuration At the top of the VoIP Configuration page is a table indicating the SIP lines available. Selecting a line from the list will display the characteristics assigned for the line. If the phone is provisioned with a FortiVoice system, these values will automatically be assigned. Using Web Manager for Configuration Page 43 FortiFone User Guide... -
Page 51: Line Based Parameters
Line based parameters • Proxy Address: The IP address or FQDN of the phone system, SIP server or SIP proxy. • Proxy Port: The server port for incoming SIP requests and outgoing responses. • Display Name: The name used for outgoing Caller ID. The display name assigned for Line 1 also displays on the LCD display when idle. -
Page 52: Lan Configuration
• Start RTP Port: The starting port for used for Real-time Transport Protocol (voice) packets. • SRTP: Enable if required by the system or service provider. • Codec Priority: Select the priority for audio codecs. • Centralized Conference: This parameter enables or disables server control and processing of conferences. -
Page 53: Call Preferences
• Domain Name: Domain name for the LAN. Optional • CDP: Enable or disable for the use of the Cisco Discovery Protocol used for VLAN ID. When complete, select the Save button to store the new values to the phone. The MAC address is fixed and cannot be modified. -
Page 54: Dial Plan
• Access Code Prefix: To simplify dialing from the Phonebook or Call Logs, enter a hunt group ) that you would like the phone to use as a prefix to place calls using the specified hunt group. If direct line access is enabled for the extension, then leave blank. •... -
Page 55: Simple Dial Plan
• Pre: Defines the digits to insert in front of the number (including if truncated). • Post: Defines the digits to insert at the end of the number (including if truncated). • Pause: Defines the position in the number where, if matched, the phone will pause for additional digits before processing the call. -
Page 56: 2Nd Dial Tone
Number TRNC Post Pause Extra NULL NULL NULL 0.0.0.0 91????????? NULL NULL NULL 0.0.0.0 0 9011~ NULL NULL NULL 0.0.0.0 2nd Dial Tone Customer requirements To provide second dial tone after a 9 is dialed, establish a Dial Plan as below. Number TRNC Post... -
Page 57: Digit Map Table
Digit Map Table Using the Digit Map Table, a string of 512 characters may be entered to define the dial plan. Within the string, individual numbers are entered, separated by a '|'. In addition to dial pad digits, special characters may be entered as follows: matches any single digit (0 to 9). -
Page 58: Complex Dial Plan
From this map, if the user dials 0 as the first digit, the phone will wait for the pause time for additional digits. After the pause, if no additional digits are dialed, the phone places a call to the Operator. In addition, after the user dials any seven digits, the call is processed. Complex Dial Plan Customer requirement Process the call after the local Operator at 0, long distance Operator at 00, a four-digit local... -
Page 59: Phone Information
Phone Information The Phone Information page displays useful information for the phone. In addition, it is possible to change the Web Manager password from this page. To change the phone name: • Enter the desired name. • When complete, press the Save button. To change the password: •... -
Page 60: Phone Settings
Phone Settings The Phone Settings page contains a mix of parameters that should only be changed if familiar with the resulting change. • Frame Duration: Sets the interval to send/receive RTP packets in milliseconds. Do not change this value if you do not understand the settings. •... -
Page 61: Functions
Functions • Download Flag: Enables the visibility of the S/W and configuration download flags functions under the LCD Configuration Menu. • One-touch Pickup: When enabled, pressing a line button will connect the call to the speakerphone or headset. If One-touch Pickup is disabled, the phone will instead display the call status when a line button is pressed. -
Page 62: Phone Book
Phone Book The phone includes an internal Phone Book with 80 contact records. Calls to a contact can be made using the Speed number (00–79). Records may be added, edited, deleted or searched from the phone interface via the Phone Book section under the Directory. To add a Phone Book entry: •... -
Page 63: Loading A Contact List Using A Web Browser
The Phone Book can be downloaded or uploaded to and from a comma-separated value (CSV) file. To upload/download: • Click the Browse button and locate the desired CSV file on your PC. • Select Upload or Download, as desired. Loading a contact list using a web browser Note: The contact list must use the following format: SpeedNumber,Name,PhoneNumber,Information (optional) Example:... -
Page 64: Multicast Paging
Multicast Paging The phone supports multicast paging. It can be configured to listen for paging announcements made on a specific multicast IP address and port. Pages received on a matching multicast IP address and port will play through the speakerphone when the phone is idle. -
Page 65: Programmable Keys
Programmable Keys The FON-450i/460i has 10 flexible keys (FON-550i/560i has 22) that can be assigned to various functions. When programmed by a phone system, these keys are usually defined via the configuration file. For keys set to user defined in FortiVoice software (shown as None in the web interface of the phone), these keys can be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the FortiVoice system. -
Page 66: Call Log
Call Log The Call Log page provides a list of all calls (incoming, outgoing or missed) for the extension. The log is organized to show the type of call — IC (incoming/received), OG (Outgoing) and M (Missed), the contact name and contact information, date and time, duration, and state of the call —... -
Page 67: Network Time Configuration
Network Time Configuration The Network Time Configuration page allows you to configure the parameters required for proper maintenance of the time and date on the phone. If provisioned by FortiVoice, nothing needs to be changed on this page. Configurable Parameters •... -
Page 68: Upgrade Configuration
Known public SNTP servers that can be used: — ntp.nasa.gov — pool.ntp.org — tick.ucla.edu — time.nrc.ca • To modify parameters on the Network Time screen, select the desired parameter and enter new values or select values from the drop-down menus. When complete, press the Save button. - Page 69 • TFTP Server Address: Enter the IP address or FQDN of the TFTP server where configuration and firmware files are located. Select the Received by DHCP on boot checkbox if the phone will use DHCP option 66 or 150 to populate this field. •...
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Page 70: Qos Configuration
QoS Configuration Only make adjustments if you understand how these features work. Diffserv Configuration DiffServ Code Point (DSCP) or ToS establishes the priority of voice packets. Compatible routers apply the DSCP for packet priority, handling higher priority packets first. However, at congested routers, higher priority packets are discarded first. -
Page 71: Load Default
• When done making changes, press the Save button. Modifications made to the IEEE 802.1p/Q configuration require a reboot of the phone. If CDP is enabled, manual VLAN settings are overwritten during a reboot of the phone. To use manually defined VLAN settings, disable CDP. Load Default The Load Default page provides an option to return the phone configuration to factory default values. -
Page 72: Using The Phone
Using the Phone Receiving a Call When you receive a call, the phone rings while the LCD displays the incoming call information and the associated extension button flashes. To answer an incoming call: • Lift the handset. You may press the button, line button or the Answer softkey to activate the speakerphone. -
Page 73: Putting A Call On Hold
Putting a Call on Hold When placing a call on hold, the held party cannot hear you and you will not hear the held party. The held party will hear MOH (Music On Hold), if configured with the phone system. While a call is on hold, you can answer or place other calls and can toggle between held calls on the same dedicated extension key. -
Page 74: 3-Party Conference
3-Party Conference The phone supports conferencing with two other parties. There are 2 methods for setting up a conference. Method 1: Setting up a conference call • Place the first call. • Press the Right navigation button to scroll to the next softkey option, then press the Conf softkey to place the first call on hold and get dial tone. -
Page 75: Preprogrammed Speed Dial Keys
Preprogrammed Speed Dial Keys Flexible keys can be programmed by the administrator for system or personal speed dial use. To place a call using a speed dial key: • Press the desired flexible key preprogrammed as a speed dial. The phone activates the speakerphone and places the call according to the outgoing line hunting rules programmed in the phone system for the extension. -
Page 76: Accessing Your Voicemail
Accessing your Voicemail When you have a message waiting, the Message LED flashes to indicate you have new messages in your mailbox. To access your voice mailbox: • Press the button. The display indicates the number of new and old messages that reside in your mailbox. -
Page 77: Using Your Phone With Fortivoice
Using your Phone with FortiVoice Access an outside line Dial hunt group – (Americas, UK), dial – (other countries). No hunt group is required if direct line access is enabled. You can select a line directly if it has a programmed key. -
Page 78: Voicemail
Park a caller _GA: Press the programmed Park key. Otherwise, press the button + The system will respond with a parking orbit. Retrieve a parked caller At the dial tone, press the programmed UnPark key, then dial orbit + Otherwise, dial + orbit + ... -
Page 79: Troubleshooting
IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, and hardware and firmware version. This information may be useful if calling Fortinet Support. • Press the button, then select 8. -
Page 80: Troubleshooting Guide
Troubleshooting Guide Symptom Corrective Action Display off 1. Ensure PoE cable or power adapter is properly connected. 2. Check/replace AC/DC adapter. Handset off-hook, no dial tone 1. Ensure the RJ-45 cable is correctly connected. 2. Make sure that the SIP Server IP Address is correct. Button LEDs flash Line not registered with the SIP server (FortiVoice phone alternating red/yellow... -
Page 81: Appendix A. Specifications
Appendix A. Specifications Hardware Specifications Item FON-450i/460i and FON-550i/560i Network Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port PC/Workstation Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port Power 802.3af or AC/DC power adapter Message indicator, speakerphone, mute, DND, headset, red LEDs 10 programmable buttons with multi-colored LEDs LED Indicators (FON-450i/460i) -
Page 82: Appendix B. Character Table For Dial Pad Mode
Appendix B. Character Table for Dial Pad Mode The phone supports a special character mode for entering non-numeric characters. The table below covers all possible character options. Digit Dial Pad Mode Upper Case Lower Case Symbols ‘[A]’ ‘[a]’ ‘[*]’ @ : / @ : / @ : / A B C... -
Page 83: Regulatory And Safety Notices
2. This device must accept any interference received, including interference that may cause undesired operation. European Union Declarations of Conformity Fortinet declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, •... -
Page 84: Product Safety Instructions
Product Safety Instructions This product complies with and conforms to the following international Product Safety standards as applicable: • Safety of Information Technology Equipment, IEC 60950-1, including • Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) •... -
Page 85: Limited Warranty
Limited Warranty This phone is covered by a one-year limited warranty against manufacturing defects. www.fortivoice.com/support For warranty service: • In North America, please call 1-866-393-9960 for further information. • Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.