Error code
Description
241.41
Media feeder motor stall in tray 1.
241.42
Media feeder motor pick motor under‑speed in tray
1.
241.43
Media feeder motor stalled on the last pick attempt
in tray 1.
241.44
Motor 2 (Separator/Passthru) motor stalled.
241.45
Motor 2 (Separator/Passthru) motor PWM overflow
error (underspeed). Motor underspeed (max PWM
and motor underspeed, typical accordion jam).
241.46
Motor 2 (Separator/Passthru) motor ramp (end ramp
- did not reach speed, typical pack feed paper jam).
241.47
Motor 3 motor stalled.
241.48
Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
241.49
Motor 3 motor ramp (end ramp - did not reach speed,
typical pack feed paper jam).
Tray 1 jam service check
Action
Step 1
Restart the printer.
Does it fail to complete the POST sequence and display a 241.xx error?
Step 2
Check the pick tires.
Are they free of wear or damage?
Step 3
Check the separator roll assembly.
Is it free of wear or damage?
Step 4
Check the tray guides.
Are they free of wear or damage?
Action
Go to
"Tray 1 jam service check" on page
Yes
Replace the index
sensor.
Go to step 3.
Go to step 4.
Go to step 5.
Diagnostic information
67
7016
67.
No
Go to step 2.
Replace the pick tires.
Replace the separator
roll assembly. See
"Separator roll
assembly removal" on
page
347.
Replace the tray insert.